If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

Upon submitting your application, you will receive the eKYC link via SMS/email/astro.com.my to complete the eKYC verification within 3 days.

You can retrieve your Astro account number by referring to the top right corner of your Astro bill, which has a 10-digit combination (e.g.08XXXXXXXX or 09XXXXXXXX).

Another way to retrieve your account number is via My Astro:

My Astro app on your Internet-connected Ulti/Ultra Box

1. Press "Home"
2. Launch My Astro app on the Ultra/Ulti Box (shortcut icon next to Settings icon on Home screen, or launch the app through app rail)
3. Once the app is loaded, press Yellow button on your Astro remote control to reveal Account Details

My Astro app or web

1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. You will see your account number tied to your subscription located at the top corner of the home page.

Astro GO

1. Go to "Settings"
2. Select "My Device"
3. Your 8-digits "Household ID" can also be treated as your Astro account number.

🔄 Want to manage your Astro subscription easily?

📱 Download the My Astro app to:
- Manage your pack subscriptions
- Get add-ons in just minutes
- Get details about your contract

Yes. Astro customers will soon be able to enjoy seamless access to Netflix on their connected Ultra and Ulti Boxes. Look out for more details then! Register your interest via https://astro.com.my/Netflix

Refund can only be made by the registered Astro account holders.

However, if you would like to request refunds on behalf of the account holder, you may do so by providing the supporting documents (e.g.: authorization letter, death certificate, 3rd party NRIC copy).

The TVBAnywhere+ app offers over 40,000 hours of Chinese entertainment, including the latest drama series, variety shows, evergreen classics, and unlimited TVB originals that can be enjoyed anytime, anywhere. It also features exclusive dramas, known as TVBAnywhere+ Originals, such as

Ghost Cleansing Ltd

and

OPM

, which are available exclusively on the app. In addition, the app includes selected movie titles for on-demand viewing, providing more flexibility compared to the TVB channels on Astro.

IRBM is introducing e-invoicing to make tax processes more manageable and efficient for both businesses and the government. This enables a better and smoother customer experience.

No, the 12-month contract will not automatically renew. Customers are only required to serve one contract cycle, and there is no contract renewal.

Kindly download the Astro Smart TV app from your Smart TV’s app store and follow the steps on the screen to log in.

Any termination within contract period will be subjected to an Early Termination Fee (ETF).

Please refer to the Welcome Card inside the Plug & Play Box package and scan the QR code. You may choose to watch either the self-installation video or the Augmented Reality (AR) Installation Video to activate your Plug & Play Box. You can also download the Installation Guide from the Astro Get Started Page.

Please install and activate your Plug & Play Box within 7 days of receiving your Plug & Play Box and Astro SIM card. If you are unable to activate your Plug & Play Box within 7 days, the Plug & Play Box will be automatically activated by Astro on the 8th day.

The billing and warranty of the Plug & Play Box shall begin on the same date of which the Plug & Play Box is activated.

In the event that you have ordered more than one (1) Plug & Play Box, please refer to the Astro SIM card letter (included with the Astro SIM card delivery) to match the right Astro SIM card to the respective Plug & Play Box. Each Astro SIM card has been paired with a specific Plug & Play Box, thus the correct matching of box and SIM card is required for it to work properly.

Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice

While this technology has its benefits, different devices at home have different reaction and response to changes in signal strength and quality, and it's almost impossible to predict if they will make good band choices due to the interaction between the devices and the Wifi router. Some smart home devices also recommend that band steering is not used due to various reasons such as needing a constant consistent connection, ability to only connect to a particular band, registration of the respective MAC address, etc..

Example:

As single SSID is used, the device may remain on a weak 5GHz network instead of switching over to stronger 2.4GHz network.

Yes, we will schedule for the equipment collection after you have terminate the services.
If equipment is damaged or lost, penalty fee will be charged as below:

• Astro Box – RM100
• Router – RM200 (For Astro Fibre only)
• Mesh – RM200 each (For Astro Fibre only)

You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.

Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.

Yes, provided that your Plug & Play Box has not been activated and no later than 7 days upon receiving both the Plug & Play Box and Astro SIM card. In the event that you have activated your Plug & Play Box and wish to cancel, a contract penalty fee will apply.

We will reach out to you for a suitable time to pick up the Plug & Play Box and Astro SIM card.

Yes, customer may choose to have different billing method for each different account.

Physical bill charging will only apply to the account that has opted for paper bills.

Starting 12 December 2023, Astro Smart TV app customers can enjoy two 4K Ultra HD (4K UHD) channels, namely CH549 Love Nature 4K and CH805 Astro Sports UHD.

“Love Nature 4K” is available to all customers regardless of their subscribed TV Pack. It celebrates the complexity of life on earth, presenting nature stories in stunning detail and colours.

Additionally, “Astro Sports UHD” is only available to customers with Sports entitlement in their subscribed TV Pack. This channel showcases a variety of sporting events, selected to appeal to the Malaysian viewing audience.

- Credit or Debit Cards
- Visa
- Mastercard
- Maybank2U - Pay using your Maybank2U account
- FPX - Pay using any local bank account via FPX
- E-Wallet - Touch "n Go

The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

There will be no penalty fee if you choose to cancel your iQIYI VIP subscription. Your cancellation will take effect upon your current entitlement expiry date. Kindly note that if you cancel your subscription within 24 hours before your entitlement expiry date as reflected in the iQIYI app (not according to Astro billing cycle), your subscription may be auto renewed.

Having trouble with your phone line ?

You may proceed to contact dedicated service provider directly - 1 800 8211 23

Yes, eKYC verification is mandatory. In addition, this verification process helps to reduce manual handling of customer's personal information and secure against unauthorised usage.

If you cancel your Astro X3 subscription mid-month while still under contract, the termination will take effect at the end of your current billing cycle. Your service will remain active until then, and no partial or prorated refund will be provided. And early termination fee charges may still apply.

However, refunds may be applicable if there is an excess credit balance in your account, such as an overpayment or duplicate payment. Any eligible refund will be processed in accordance with Astro's refund policy.

The contract period for TV packs will be 24-months upon sign up. In addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months too.

You may cancel your iQIYI subscription in the app by following these steps:
Step 1: Go to Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)
Step 4: Click on "Cancel VIP subscription"

Astro customers can make payments via My Astro app, Auto-debit, WhatsApp,Astro Quick Pay and other authorised payment channels withoutsurcharge for the easiest and fastest way to pay their Astro bills.

Bill payments at selected petrolstations, convenience stores, retail/mobile shops, kiosks, and e-Wallets, may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (Razer), ATX, MobilityOne and e-Pay.

The surcharge is imposed by third-party payment collection partners for services rendered.

You can refer to all our payment options below. Those marked with ‘*’ will be subject to a surcharge by appointed collection agencies.

A. ASTRO SELF-SERVICE METHODS

My Astro App:

1. Download My Astro app
2. Login with your Astro ID
3. Go to Account > Bills
4. You will be able to see your outstanding bill amount, make payment, download bill statements, and view payment history all in one app.

My Astro Web:

1. Alternatively, you can use the web version
2. Note: We recommend downloading the My Astro app for a better experience

Astro Quick Pay:

1. Visit pay.astro.com.my.
2. Just enter your 10-digit Astro Account Number and proceed with the instructions that follow.
3. Note: You will not be able to view your payment history on WhatsApp. For a better experience to manage your bills (To view your payment history), you can download the My Astro app.

B. OTHER HASSLE-FREE METHODS
Auto-Debit: Click here for step-by-stepinstructions on how to activate auto-debit payment via My Astro app.

JomPAY: Look for the JomPAY logo on your latest bill, log into your preferred online banking platform, and submit your payment details.
• Biller Code: 9639 (unique to Astro only)
• Ref-1: <10-digit Astro account number> (E.g. 08XXXXXXXX)


C. BANKS

Maybank:

• ATM
• Online banking

Visit maybank2u.com.my for more information.


Public Bank:

• ATM
• Cash Deposit Machine & Cheque Deposit
• Online banking

Visit pbebank.com for more information.


Bank Simpanan Nasional:

• ATM
• Cash Deposit Machine
• Online banking
• SMS banking
• BSN Ejen Bank Berdaftar (EBB)
• Over-the-counter payments

Visit mybsn.com.my for more information.


Agrobank:

• ATM
• Online banking
• Over-the-counter payments

Visit agrobank.com.my for more information.

D. e-WALLETS

ATX*
Boost, GoPayz, KelantanPay, Zcity (GEM REWARD), SabahPay, Tapay, GoPay,MerchantTradeMoney, ToneGroup, Elinking, Mpay, Mcash, and other various smaller wallets.

e-Pay*
Touch n Go (TnG), Grab Pay, Shopee, BigPay, True Money

E. OTHER METHODS

Associated Retailers:

RMS (Razer/ MOL)*
7-Eleven, 99 Speedmart, Caring Pharmacy

ATX*
RedONE Shop, Mobile Money, Runcit Hero (telecommunication shops), Parcel Hub (courier shops), Kiosk, DHL

Mobility One*
Kedai D’mart, Happy Mart, Pasaraya Sakan, PusatKomuniti Desa (PKD), Aeon Big and various sundry shops

e-Pay*
Petrol stations (Petronas, Shell, BHP, Caltex, Petron), KK Mart, Mydin, MyNews, SenHeng, Hai-O, Giant, TF ValueMart, Billion, Big Pharmacy

💳 Want to manage your Astro bills easily?

📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps

For enquiries relating to Disney+ content, application features, settings or functionality, please visit the Disney+ Help Centre.

Refund process required 5 working days by Astro and additional 3 - 7 working days required subject to the respective processing banks.

Yes, please visit Astro's Self Service Portal via

myastro.astro.com.my

to update your email address or mobile number.

SecureGo is an authentication process that allows you to approve your My Astro transactions safely and easily using one-tap verification. This feature is available on the My Astro app. 

Once SecureGo is activated, it will be your default transaction approval method on the My Astro app. 

Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.

Yes, subtitles are available. Sun NXT offers English subtitles for most of the movies released in the year 2024 and onwards.

After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:
Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail
Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app
Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV
Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!

Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.
*We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.

Prime Video is Amazon’s over-the-top (OTT) streaming and rental service that offers access to a wide range of content including, exclusive Amazon originals, blockbuster movies and hit shows.

No. We are rebranding our sports channel lineup for easy navigation of different sports categories, while maintaining the same content offerings. Hence, there will be additional channels to cater to all the sports content. Your subscription will not be affected, you will still be entitled to the sports content you’ve subscribed to.

Unfortunately, this means that you are using a TV model that does not support 4K UHD resolution (Sony BRAVIA 4K GB, Sony BRAVIA 4K UR or Sony BRAVIA VH).

Not to worry, we are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!

No. There will be no changes to your monthly subscription fee as part of the refreshed channel lineup. You will continue to enjoy your current pack at the same price, along with the new channels and content additions.

If you’re an HBO Pack add‑on customer, you’ll continue paying the same RRP amount (depending on your subscription plan – Standard/Premium). If you’re on a combo plan / 50% discounted offer, you’ll keep to the discounted price until the promo expires. After the expiry, you may continue to subscribe to the HBO Max app as an ala carte add‑on via Astro from RM24.90/month.

Please disregard the reminder if payment had been made and do check if you have any outstanding balance on Astro Quick Pay.

The Astro X3 packs are available to both new and existing Astro customers, making it easier for customers to enjoy a fully digital viewing experience. For existing Astro customers, subscribing to an Astro X3 pack under a 12-month contract will be treated as a new subscription, and a separate account will be created.

To manage this subscription, customers will need to register a new Astro ID using a new email address. This ensures a smooth and seamless self-service experience, with each subscription managed independently.

Yes, you can check the status of your application through the My Astro website or app.

No, you are not allowed to change your due date or maintain your old due date. Your current due date is as per Astro Policy. Therefore, to ensure that you continue to enjoy uninterrupted services, we advise you to observe this change in due date from Day 30 to Day 25 and proceed with the necessary payment.