签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

请输入您的身份证/护照号码

身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


HOW DO I RESUME MY SERVICE IF IT WAS SUSPENDED DUE TO NON-PAYMENT?

Service will be resumed after you make payment within 45 days. The monthly subscription fee to be prorated accordingly and a reconnection fee of up to RM20 (exclusive of SST) will be applied upon service resumption. 

If payment is made within 45 days from your bill cycle date, Astro & Broadband services will be resumed within 3 hours of payment received. Your following month's bill will be prorated accordingly.


Find out more about the reconnection fee here.

 


HOW LONG WILL IT BE BEFORE I AM ABLE TO ENJOY MY NEW PACKAGE(S)?

You will be able to view your new package(s) within 24 hours of subscribing. Please note that if you are an Astro customer subscribing to HD channels, you will have to connect an HDMI cable to your TV before you will be able to enjoy the channels.


HOW DO I PAY MY BILL?

Tap on the "Account' screen on the navigation bar to view your outstanding balance. Click on "Pay Now' to pay your bill. If your payment is successful, you will receive a record and your payment history will be updated.


I NEED FURTHER ASSISTANCE WITH MY DISNEY+ HOTSTAR ACCESS; WHO CAN I CONTACT?

For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help


WHAT IS MY ASTRO?

My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.


HOW WILL THE INITIATIVE IMPLEMENTED BY THE GOVERNMENT AFFECT ASTRO CUSTOMERS?

This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.  

 

Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    HOW DO I ADD ON ASTRO GO+ TO MY SUBSCRIPTION?

    For Platinum Pack and Multiroom Smart TV customers, Astro GO+ will be automatically added to your subscription.

     


    CHANGE MENU LANGUAGE AND SUBTITLES - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Preferences and press "OK".

    STEP 3  

    Navigate to Language and press "OK".

    STEP 4    

    Choose your language preferences and press "OK".

    STEP 5  

    Select Yes, continue and press "OK" to confirm on the changes.    

    Otherwise, select No, go back to cancel.


    SET PARENTAL CONTROL - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2  

    Navigate to Settings.

    STEP 3    

    Navigate to Parental Control and press "OK".

    STEP 4    

    Please enter your PIN (Default PIN is 0000).

    STEP 5    

    Navigate to your preferred category to block and press "OK".


    I WANT TO REMAIN ON MY EXISTING MOVIES/STARTER PLUS/VALUE PLUS PACKS. CAN I STILL ACCESS DISNEY+ HOTSTAR?

    Yes, you will be able to access Disney+ Hotstar even if you remain on your existing Movies/Starter Plus/Value Plus Packs.


    HOW DO I GET MY REFUND?

    For payments made using credit cards, refunds will be reversed back to the respective card. Whilst payment made by cash and online banking will be made to the account holders bank account.

    You may submit your request via Feedback Form with below information details based on your payment method.

    Please choose below option in the Feedback Form:

    Category: I would like to request for refund

    Sub Category: Request for Refund

    1) Refund via Bank transfer:

    Bank Name: 

    Bank Account Number:

    *Note: Please confirm your bank account details and ensure it's correct

    ‍

    2) Refund via Foreign bank:

    Bank Name:

    Bank Account Number:

    Bank Swift Code:

    IBAN Code:

    Currency: Eg: Dollar/Yen etc

    *Note: Please confirm your bank account details and ensure it's correct

    ‍

    3) Credit Card:

     Credit Card Number: 

    ONLY last 4 digit credit card updated with Astro account

    *Note: Please confirm your credit card details and ensure it's correct


    CAN I PERFORM EKYC VERIFICATION ON BEHALF OF ANOTHER PERSON, E.G: MY PARENTS OR SPOUSE, IN THEIR ABSENCE?

    No, the eKYC verification process must be done by the individual themselves, using their MyKad and selfie in real-time.


    HOW CAN I CHECK MY ASTRO OR FIBRE/BROADBAND BILL AND OUTSTANDING BALANCE?

    You may check your bills and outstanding via:

    • Channel 200 from your Astro Box.
    • Astro Self Self-Serve Portal or MyAstro App via this link.
    • WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.


    ASTRO FIBRE - SKYWORTH RG21

    Skyworth RG21

    ‍

    1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

    2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, type http://192.168.100.254 and below page will appear.

    ‍

    Login using your username and password  if you have changed the router login setting. Otherwise, your default router  login is as per below.          

    Username: user
    Password: user

    ‍

    4. Once you have successfully logged in, the router's web-based setup page will appear.

    ‍

    5. At the top of the page, click WLAN to configure the WiFi parameters.

    ‍

    6. You may change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences for 2.4G Wi-Fi Settings, then click "Save & Apply" for the changes to take place.

    Please reconnect to the new WiFi name with the new password once completed.

    ‍

    7. You may make the same changes for 5G Settings by change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences, then click "Save & Apply" for the changes to take place.


    WHAT ARE THE SMART TV MODELS SUPPORTED BY MULTIROOM (SMART TV)?

    Currently the Multiroom (Smart TV) app is supported on four (4) brands with the software version listed below:

    1. Sharp
    2. Sony
    3. LG
    4. Samsung


    CAN I MAKE A CHANGE IN PACKAGE SELECTION? IS THERE A PENALTY, AND HOW WILL THE COMMITMENT PERIOD BE CALCULATED?

    For Residential Astro Pay TV customers: Yes, you are allowed to change your package to the one that best suits your entertainment needs. You may make the following pack changes:  

    1. Pack upgrades
    1. Movement within Entertainment, Movies or Sports (e.g., switching from Sports to Entertainment)
    1. Movement within Premium pack (to a different combination of content)

    For these changes, you will remain on same contract duration, or you can choose to change to longer commitment. If you downgrade your packs, you will be charged a cancellation fee for pack, and you can then choose a new contract for the new pack. Kindly note additional contract details for Disney+ Hotstar and Netflix.  

    (Please refer to the section "Changes to your Astro Contract" for more details)


    WHAT IS THE SCENARIO THAT IS CLASSIFIED AS NON-STANDARD BROADBAND INSTALLATION?

    Non-standard Broadband installation covers the scenario where additional cables and drilling is required to complete your Astro & Broadband installation or by installing the cable in the walls/ceilings. There are additional fees applied for the additional requirements as follows:


    I WOULD LIKE TO CHANGE THE NETFLIX ACCOUNT LINKED TO MY ASTRO PACK. WHAT SHOULD I DO?

    Please visit http://help.netflix.com to call or start a live chat with Netflix's customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.


    CONNECTIVITY ISSUE (UNABLE TO CONNECT TO WI-FI/UNABLE TO CONNECT TO VOD/CPVR @ HOME MENU/ULTRA BOX OFFLINE WITH ERROR MESSAGE)

    STEP 1
    Check the internet connectivity by run the Test Connection.
    Refer Run Test Connection.


    STEP 2
    Verify the Test Connection results.
    a. All connected successfully - Proceed to STEP 3
    b. All connection failed - Proceed to STEP 4
    c. Router connection successfully, others failed - Proceed to STEP 7



    STEP 3
    Please ensure your box with the latest software update from "General Diagnostics".
    Refer to Check Software Version Status.

    If your box status is other than "Your box has the latest update (a)", please proceed to update the software.
    Refer Software Update guide.



    STEP 4
    Check the connection to the box either using Ethernet (LAN cable) or Wi-Fi.
    a. If using Ethernet (LAN cable) - Connect to Live Agent for help.
    b. If using Wi-Fi - Proceed to STEP 5



    STEP 5

    Check location of the decoder and router.
    a. If nearby (within 1.5m) - Try connect to box from router using LAN cable.
    b. If far (more than 1.5m) / No LAN cable - Proceed STEP 6



    STEP 6

    Reboot router, modem and decoder.
    If issue persist, please try again after 30mins to 1 hour. Connect to live agent if persist after 30 mins to 1 hour.

    STEP 7
    Suspect there is an issue with your internet connection. 
    Please check with your internet service provider or if under Astro Fibre / Astro Broadband, connect to Live Agent for help.


    WHERE CAN I FIND MY ACCOUNT NUMBER?

    ·      Bill 

    ·      Log into your Astro Self-Service (location)

    ·      WhatsApp


    DOES ASTRO FIBRE SUPPORT COPPER WIRE INFRASTRUCTURE?

    Astro Fibre is only available with Fibre infrastructure and does not support copper wire infrastructure.


    SET HDMI AUDIO - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.


    STEP 2    

    Navigate to Settings.


    STEP 3    

    Navigate to HDMI Audio and press "OK".


    STEP 4  

    Navigate to your preferred selection and press “OK”.


    I DO NOT HAVE AN ASTRO ID YET. CAN I STILL USE THIS SERVICE?

    No, you need to have an Astro ID to enjoy the features.


    WHAT IS PERSONAL VIDEO RECORDER (PVR)?

    The Personal Video Recorder (PVR) is Astro's High Definition (HD)decoder which comes with a recording function and can be connected to Wi-Fi to access videos on demand. The PVR comes with the following features:

    HIGH DEFINITION (HD):High Definition offers greater detail than Standard Definition including vibrant colour and multi-dimensional audio.

    CONTROL LIVE TV: Record, Pause, Play & Rewind your favourite TV programmes at any moment. The PVR comes with storage capacity of 500GB (200 hours of HD recording)

    ON DEMAND: Experience the new way of watching Astro. Gain access to a library of up to 50,000 On Demand titles that you can pick and watch instantly.


    I HAVE ADDED A NETFLIX ACCOUNT TO MY ASTRO BILL. DO I NEED TO PERFORM ANY ACTIVATION?

    By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.


    CAN I GET PVR BOX?

    We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.

    Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.


    WILL NETFLIX BE AUTOMATICALLY ADDED TO MY ASTRO SUBSCRIPTION?

    Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.


    FAQS: BBC PLAYER ON ASTRO

    What is the BBC Player app?

    BBC Player is an authenticated multi-genre SVOD (Subscription Video on Demand) service that allows viewers to watch the very best British programmes anytime and anywhere.

    BBC brands available on the app include:

    • BBC Earth inspires audiences by sharing the incredible wonders of our universe. BBC Earth showcases the work of the world's foremost factual filmmakers as it seeks to take audiences on a thrilling journey of discovery across natural history and science. From the smallest creature under the microscope to the limitless expanses of space, BBC Earth brings viewers face to face with heart pounding action, mind-blowing ideas and the wonders of being human.
    • BBC First is the home of premium, original British dramas. Showcasing world-renowned, award-winning talent in front of and behind the camera, it delivers audiences the first chance to see stories that challenge, immerse and entertain, all with a unique British perspective.
    • BBC Brit offers premium factual entertainment that is intelligent but irreverent. Male-skewing but with broader appeal, it blends expertise with entertainment and fact with fun. This brand is the exclusive home of Top Gear and covers a rich variety of subjects: cars, science, adventure, business, life-changing moments, extreme characters, quirky eccentrics and comedy. BBC Brit is available exclusively on BBC Player.
    • BBC Lifestyle is the unique entertainment destination brimming with vibrant, fresh and exciting programmes which set trends and guide you into transforming your world; from revamping your home to invigorating your culinary skills and helping you become happier and get the best out of life.
    • ​CBeebies is a pre-school channel for children aged six years and under. CBeebies provides a range of pre-school programming designed to encourage learning through play in a consistently safe environment. Acclaimed children's titles such as Bluey, Hey Duggee, Go Jetters, JoJo & Gran Gran, Thomas & Friends and Teletubbies encourage children to learn about and enjoy the world around them.
     

    Who can access the BBC Player app?

    Starting 20 December 2022, Astro customers on eligible packs will receive access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti or stream via the mobile app or website for no additional charge.
     

    What content is available on BBC Player?

    Access to content within the BBC Player app is based on the pack that Astro customers have subscribed to:

    How much does it cost to subscribe to BBC Player via Astro?

    BBC Player is bundled to the selected pack listed above (Q3) for both existing and new eligible customers.

    Subscribe to our TV Packs for better savings now by visiting www.astro.com.my or WhatsApp "Get BBC" at 03-9543 3838.

    How do I access the BBC Player app on the Ultra Box or Ulti Box?

    Eligible customers may follow the simple steps below to access the BBC Player app on their Ultra Box or Ulti Box:

    How do I access the BBC Player mobile app?

    Download the BBC Player app from the iOS App Store or Google Play Store.

    After you have successfully downloaded the app to your mobile device, simply click "Astro" as your service provider and log in with your Astro ID. Once complete, you will get instant access to all your favourite BBC content right at your fingertips!


    How can I access BBC Player via website?

    Please visit www.bbcplayer.com on your browser, log in with your Astro ID and start streaming.


    When can I start enjoying my BBC Player subscription?

    Starting 20 December 2022, Astro customers on eligible packs will receive complimentary access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti Box, or stream via the mobile app or website. Thank you for your support.


    How many devices can I use to access the BBC Player app at one time?

    Customers can access a maximum of 5 devices concurrently on the BBC Player app, including the Astro Ultra Box or Ulti Box.


    Can I download content from the BBC Player app for offline viewing?

    Yes, selected downloaded programmes will be available for viewing offline for up to 30 days. Just click on a programme you would like to watch offline to check if it is downloadable. Kindly note that this download feature is only available on the BBC Player app. If you are accessing the BBC Player website, you can only stream content online.


    What is the storage requirement for content downloading?

    The storage requirement is dependent on the type of videos users download as the space needed may vary.


    Are there any subtitles available for content on the BBC Player app?

    English closed captions are available for all BBC Player programmes, while Chinese and Bahasa Malaysia subtitles are available for selected programmes only.


    What audio options are available for content on the BBC Player app?

    Currently, only English audio is available for all BBC Player content.


    Can I access content on the BBC Player app outside of Malaysia?

    Unfortunately, you will not be able to stream or watch programmes online when you are outside of Malaysia. However, you will still be able to watch available downloaded programmes offline on the BBC Player mobile app.
     

    Astro Login
    How do I register for an Astro ID?

    Download the BBC Player app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".


    Can I update my email address/mobile number for my Astro ID?

    Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.


    I have forgotten my password; what should I do now?
    Step 1
    : Click "Log in" and click "Forgot my password"
    Step 2: Enter your email address and click "Submit"
    Step 3: An email will be sent to your registered email address with further instructions on how to reset your password


    How do I unlock a locked user account?

    You may contact Astro's Customer Service by:

    1. Submitting a feedback form here: https://support.astro.com.my/feedback-form or
    2. Send a message on WhatsApp by typing "Hi" at 03-95433838.


    Will my personal information be protected?

    Yes, Astro is bound by the PDPA act. All information received will be used in accordance with our Privacy Notice.
     

    Other App Enquiries

    I am unable to log in to BBC Player with my Astro ID via Google; what should I do now?

    Please follow the simple steps below if you are facing issues logging in to BBC Player:

    1. Go to id.astro.com.my and log in via your Google account
    2. Under "Profile", create a new password for your Astro ID
    3. Return to BBC Player and sign in via Astro using your Gmail account and the new password

     

    Who may I contact if I encounter any problems with the BBC Player app?

    There are 4 ways for you to contact us for assistance:

    Issues related to BBC Player in-app or content:

    1. Submit an in-app feedback form to BBC Player, or
    2. Reach out to BBC Player via email at bbcplayerops@bbc.com Issues related to Astro entitlement/packages:
    3. Submit this feedback form here: https://support.astro.com.my/feedback-form, or
    4. Send a message on WhatsApp by typing "Hi" at 03-95433838


    HOW WILL ADVERTISEMENTS ON ASTRO GO CHANGE MY VIEWING EXPERIENCE?

    When playing content from the Video On Demand library, a 15-second or 30-second video advertisement(s) will be shown before the On Demand programme starts. All advertisements will display a countdown to indicate the time remaining on the advertisement(s) and will not be skippable.

    To find out more information on Astro GO advertising, please click here.


    WHO IS ELIGIBLE TO REGISTER AND CANCEL THE AUTO-DEBIT FACILITY?

    Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.


    I HAVE DECIDED TO CANCEL MY SUBSCRIPTION; WILL MY ADVANCE PAYMENT BE REFUNDED?

    Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.


    WHAT ARE THE SUPPORTED MY ASTRO APP PLATFORMS /WEB BROWSER?

    The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.

    The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.


    PLEASE ENSURE THAT YOUR ASTRO SMART CARD IS FULLY INSERTED (S1) - HD ENABLED BOX

    STEP 1

    Switch off the power for your box and  make sure that the adapter's power light is off.

    STEP 2

    Locate the Smartcard at the front or right side and gently pull it out.

    Make sure that the adapter's power light is off.

    STEP 3

    Wipe the Smartcard's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing upwards and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make  sure that the adapter's power light is on. Please wait for 5 minutes.

    STEP 6

    Turn on your box. You should no longer be experiencing this problem.

    If issue persist, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.


    WHY IS THE 50% MULTIROOM OFFER NO LONGER AVAILABLE?

    Astro continuously reviews its product propositions to ensure we can provide the best customer experience for all our subscribers. We have discontinued the 50% multiroom in order to allow our Astro subscribers with a subscription fee of RM100 or more to only pay a standard RM49.99 (with box setup)  to enjoy the Multiroom experience on an Ultra or Ulti Box.

    We apologise for any inconvenience.


    SERVICE CURRENTLY NOT AVAILABLE (SCNA) - ULTRA BOX / ULTI BOX

    You can proceed with below BTS if the weather is good. Otherwise, you may try again later.

    ‍

    STEP 1

    On your remote, press the HOME button and the home menu will be  displayed on top of your screen.


    STEP 2

    Navigate to SETTINGS.


    STEP 3

    Navigate to Satellite Settings and press “OK”.


    STEP 4

    Navigate to Diagnostics and press “OK”.


     

    STEP 5

    Refer to the signal strength on your screen.

    If it is 65 or higher, please take the screenshot and submit your feedback form.

    If it is below 65, please go to Step 6.


     

    STEP 6

    Switch off the power for your box and  make sure that the adapter’s power light is off.


     

    STEP 7

    Unscrew the satellite cable from the box  and pull it out.


    STEP 8

    Plug the satellite cable back into the  box and screw it back securely.


     

    STEP 9

    Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.


     

    STEP 10

    Turn on your box. You should no longer be experiencing this issue.

    If issue persist, please submit the issue on our Feedback Form with error details and attach a picture of your General tab of the STB Diagnostics for assistance.

     

    Centralized  Dish

    If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.


    ERR-1001, ERR-001 - A PROBLEM OCCURRED DURING PLAYBACK

    Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.

    If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.


    MUST I GET AN ULTRA/ULTI BOX TO SUBSCRIBE TO THESE NEW PACKS?

    Customers with HD boxes can subscribe to the All-New Astro Pack without a box upgrade except if the customer request to move to OTT bundled pack which is mandatory to upgrade to Ulti or Ultra. 

    Note: OTT is referring to either Netflix, D+H or both.


    CAN I PURCHASE MOVIES ON MY ASTRO?

    Yes, you can purchase Astro First and Astro Best content by using the app and web. Refer below for the steps to purchase movies via this app and web. Thereafter, you can watch them on Astro Go.


    I REQUESTED A TECHNICAL VISIT/INSTALLATION IN FEBRUARY 2024 HOWEVER, THE APPOINTMENT IS IN MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

    For technical visit, the current fees will remain unchanged i.e.: 8% Service Tax absorbed by Astro. As for installation fees, current fees will remain unchanged i.e.: 6% Service Tax has already been included in installation fees, as 2% will be absorbed by Astro.
     


    WHAT WILL HAPPEN TO MY DISNEY+ HOTSTAR ACCESS IF MY ASTRO SERVICE IS TERMINATED?

    Unfortunately, your Disney+ Hotstar access with Astro will be terminated as well. 


    TIME - CISCO LINKSYS ROUTER

    You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.

    1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://192.168.1.1 and below page will appear.

    ‍

    ‍

    4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).

    Username: admin

    Password: admin (or time123)

    5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.

    6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

    7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

    8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.

    For the example below, the Security Mode used is WPA2/WPA Mixed Mode.

    The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.

    ‍

    9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.

    10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.

    ‍


    HOW LONG DO I HAVE TO COMPLETE MY EKYC VERIFICATION?

    Once you have received the eKYC link, you need to complete the verification within 3 days.


    WHAT ARE THE TERMS AND CONDITIONS OF PAYMENT?

    1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
    2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
    3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

    IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels


    IS IT NECESSARY FOR THE NAME ON THE CREDIT CARD TO MATCH THE NAME OF THE ACCOUNT HOLDER?

    No, anyone can make payments on your behalf as long as the credit card is used by the owner themselves.


    WHAT DO I DO IF I'M HAVING TROUBLE WATCHING NETFLIX ON THE ULTRA/ULTI BOX?

    Please contact Astro Customer Call Center via 03-95433838


    WHAT IS THE ASTRO & BROADBAND?

    Astro & Broadband offers Astro content with Astro Fibre, Maxis Fibre Broadband and Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.

    With the current Astro & Broadband plans, customers will enjoy substantial savings by choosing their desired broadband speed from 30Mbps - 800Mbps to accompany their Astro packages.


    WHAT WOULD MY ACCOUNT NUMBER LOOK LIKE?

    Your Astro account number is a 10-digit combination 
    E.g: 08XXXXXXXX


    FAQS: DISNEY+ HOTSTAR ON ASTRO

    Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!


    BLANK SCREEN / NO VIDEO / BLUE SCREEN / NO SIGNAL - HD ENABLED BOX

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2A

    Unplug the HDMI cable from your box and plug it back in securely. Do select the correct TV input.

    STEP 2B

    If you are connecting using RCA cable, please unplug the RCA cable from your box and plug it back in securely.

    STEP 3

    Switch on the power for your box and make  sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 4

    Turn on your box. You should no longer be experiencing this problem. If issue remain, replace to another HDMI  cable.        

    If no improvement seen, please submit the issue in our Feedback Form and attach a picture of your smart card number for assistance.


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