签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

请输入您的身份证/护照号码

身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


PLEASE INSERT THE CORRECT ASTRO SMART CARD WITH THE ARROW FACING UP (S2) - HD ENABLED BOX

STEP 1
Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

 


PING & TRACEROUTE TEST

Mac OS X

1. Click the Go tab in the top menu bar and select Utilities from the drop-down menu.

2. Type "network utility" in the search bar in the top right-hand corner of the Utilities window and then hit the "Enter" key on your keyboard. 

3. Click the Network Utility icon to open the Network Utility window.

4. For Ping Test, select the Ping tab and then type the address you'd like to ping in the text box. Click Ping and wait for the ping results.
 


5. For Traceroute Test, select the Traceroute tab and then type the address you like to traceroute in the text box. Click Trace and wait for the traceroute results.
 



Windows 10

1. Click the Search icon (magnifying glass) in the bottom left-hand corner and type "cmd" into the search bar.


2. Select the Command Prompt app - it will be at the top of the list of search results as the best match.


3. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.



Windows 7 & Vista

1. Open the Start menu by clicking the Windows icon at the bottom left-hand corner of the screen.


2. Type "cmd" in the search bar at the  bottom of the menu.


3. Click cmd found in the search results for Programs.


4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.


Windows 8

1. Move the mouse to the right-hand corner of the screen to make the vertical menu bar (charm bar) appear. Click Search.

2. Type "cmd" in the search bar and hit the Enter key on your keyboard.


3. Click cmd that found in the search results for Programs.


4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.


Windows XP

1. Click the Start button in the bottom left-hand corner of the screen.

2. Click the Run option in the right-hand column.


3. Type "cmd" in the text box and then hit the Enter key on your keyboard.


4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you'd like to ping and then hit the Enter key on your keyboard. Wait for the ping results.


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.


WHAT HAPPENS IF I MOVE TO A NEW LOCATION DURING THE CONTRACT PERIOD?

You will need to bring along all devices to your new place as no new devices will be issued.

Relocation will be subjected to new 24 months recontract and standard relocation fee applies for both Maxis and Allo respectively.

 


CAN I PURCHASE MOVIES ON MY ASTRO?

Yes, you can purchase Astro First and Astro Best content by using the app and web. Refer below for the steps to purchase movies via this app and web. Thereafter, you can watch them on Astro Go.


I HAVE ADDED A NETFLIX ACCOUNT TO MY ASTRO BILL. DO I NEED TO PERFORM ANY ACTIVATION?

By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.


I AM AN ASTRO TV PACK CUSTOMER AND HAVE ACCESS TO DISNEY+ HOTSTAR; CAN I SIGN UP FOR MULTIPLE ACCESS TO DISNEY+ HOTSTAR?

Please note that only one Disney+ Hotstar access is bundled to each TV Pack subscription which allows two concurrent streams on Disney+ Hotstar. 


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    CAN SOMEONE APART FROM THE ACCOUNT HOLDER REDEEM AN ASTRO REWARDS REDEMPTION?

    Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.


    WILL ASTRO CENSOR NETFLIX CONTENT?

    Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.


    WHAT WILL HAPPEN TO THE SERVICE IF I DO NOT MAKE PAYMENT ON TIME?

    Please be informed that your service will be suspended if there is no payment after 31 days from your bill cycle date. After 62 days of non-payment, your service will be terminated, and an early cancellation fee will be applied if you are still within the 24-month contract.


    I FORGOT MY NETFLIX USERNAME OR PASSWORD. HOW DO I FIND MY USERNAME OR RESET MY PASSWORD?

    If you have forgotten your username or password, you may follow the steps below:

    Step 1. Go to netflix.com

    Step 2: Click on Sign In

    Step 3: Click on "Need Help


    MODEM NO POWER - ASTRO FIBRE

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

    3. If issue persists, submit your Feedback Form for further assistance.


    WHAT IS THE NEW USER INTERFACE ON ASTRO GO?

    Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

    For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.

    In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.


    WHAT DO THE DIFFERENT LIGHT COLOURS ON MY ULTRA BOX OR ULTI BOX MEAN?

    The different light colours on your Astro Ultra Box or Ulti Box informs you on the phase the box is going through.

    ‍

    1. Ultra Box magenta light / Ulti Box purple light - Your box is turned "On". ‍

    Press the Home button to launch Video On Demand and stream anytime or press channel number on your remote.

    ‍

    2. Ultra Box / Ulti Box orange light - Your box is on "Standby" mode.

    Your box is ready to be turned "On" or leave it in this mode to receive new software updates.

    3. Ultra Box / Ulti Box blinking orange light - Your box is booting up.

    Please wait a few minutes for the box to start.

    ‍

    4. Ultra Box / Ulti box blinking blue light - Your box is downloading a software update.

    Please wait a few minutes for the download to complete.

     


    WHY IS THE CLASSIFICATION SYSTEM SHOWN ON MY ASTRO PVR/B.YOND BOX DIFFERENT COMPARED TO THE ULTRA/ULTI BOX AND ASTRO GO?

    Astro is no longer updating the software in non-Ultra/Ulti Boxes as they have reached their end-of-life cycle. Therefore, non-Ultra/Ulti Boxes will maintain their current classification systems. Nonetheless, you may refer to content.astro.com.my for all the updated age ratings. Please refer to the table below to see the difference in classification systems between our platforms:


    I AM A NEW ASTRO FIBRE CUSTOMER WITH THE RG21 ROUTER; HOW DO I SET UP THE APP?

    For all new Astro Fibre customers with the RG21 router, the Astro Fibre App will be installed on your mobile device for you during installation. Alternatively,you may refer to the user guide here for self-installation.


    DO I HAVE TO PAY TO ACCESS THE ASTRO FIBRE APP?

    No, the Astro Fibre App is a free mobile application for all Astro Fibre customers with the latest RG21 router.


    INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - ASTRO FIBRE

    Intermittent internet connection using LAN cable

    Looks like there is something wrong with your service connection.

    Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.



    Intermittent internet connection using Wi-Fi

    1. Router Positioning
      Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

       i) High vs. Low
      Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.

      ii) Concrete & Metals
      Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.

      iii) Distance to Router
      The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.

      Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.

       

    2. Wireless Interference & Noise
      You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

      Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
      i) Microwaves
      ii) Bluetooth Devices
      iii) Cordless Phone
       

    3.  Surrounding Wi-Fi signals
      A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel  overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many  routers within close proximity. Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
    4. Usage
      More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.
      Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.


    If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.


    Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.


    Quick Info
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our server.


    RUN NETWORK DIAGNOSTICS - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Network Settings and press "OK".

    STEP 4

    Navigate to Network Diagnostics and press "OK".

    STEP 5

    Network Diagnostics screen will be  displayed accordingly.


    IS DISNEY+ HOTSTAR AVAILABLE ON ASTRO GO?

    Disney+ Hotstar is available to Astro customers on the Disney+ Hotstar app on Android and iOS devices and website (DisneyPlusHotstar.my) which is accessible on tablets and connected TVs. Unfortunately, Disney+ Hotstar is not available on Astro GO. However, customers can enjoy it on the big screen via the Ultra or Ulti Box. 


    WHAT IS THIS ACCOUNT VERIFICATION (EKYC)?

    electronic Know-Your-Customer (eKYC) is an online process of identifying and verifying individual customers using electronic means. This enables a person to be an Astro customer anytime and anywhere, hassle-free and helps to secure your Astro account by protecting it from unauthorised usage.


    I AM A CUSTOMER THAT IS CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

    Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp “SWITCH” to 03-9543 3838 and an agent will assist you. 

    Find out more of our new packs at https://product.astro.com.my/tv


    HOW LONG DO I HAVE TO WAIT UNTIL THESE STREAMING APPS ARE AVAILABLE ON ASTRO?

    Please rest assured that streamingapps labelled with "coming soon" 

    will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches. 

    Facebook: @Astro 
    Instagram: @astromalaysia 
    Twitter: @astroonline 

    Kindly take note that streaming appslabelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.


    HOW TO CHANGE MY 4-DIGIT PIN ON ASTRO GO?

    The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.


    HOW DO I RECYCLE OTHER ASTRO EQUIPMENT?

    If you have a random Astro power cable, remote control or old box lying around at home, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

    For all recycling-related questions, please click here.


    WHAT WILL HAPPEN THEN IF I REFUSE TO PAY MY BILL?

    If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.

    Find out more about the reconnection fee here.

     


    HOW LONG WILL IT BE BEFORE I AM ABLE TO ENJOY MY NEW PACKAGE(S)?

    You will be able to view your new package(s) within 24 hours of subscribing. Please note that if you are an Astro customer subscribing to HD channels, you will have to connect an HDMI cable to your TV before you will be able to enjoy the channels.


    HOW DO I RETURN MY SATELLITE TV DEVICE(S)?

    Want to return or recycle your satellite TV devices? It's simple and free!

    Here's what you can do with your unused satellite TV devices:

    If you have an Ultra or Ulti Box, you may:

    1. Return your device to us via Arranged Pick-up:

    Step 1: Please call Astro's Contact Centre at 03-9543 3838 to schedule an arranged pick-up by one of our Astro agents.

    Step 2: Just sit back and relax! Our courier partner, Citylink will come to your doorstep, dismantle the satellite dish for you and retrieve the devices.

     2. Return your device to us via Dropoff:

    Step 1: Please gather your device(s) and click here to find a Customer Service Centre (CSC) or Astro Authorised Retailer (AAR) near you.

    Step 2: Don't worry, it's free! Simply walk in during opening hours and hand over the device(s) to one of our Astro agents.

    Note: An installer's visit is required to dismantle your satellite dish. However, if you have a Box or other satellite TV devices at home that do not require dismantling, you may walk into any of our authorised dealers and hand them over to the agent.

    If your Satellite TV device is NOT an Ultra or Ulti Box, you may:

    1)   Recycle your device:

    For all Ultra or Ulti Boxes, please return them to Astro via drop-off at a CSC or AAR near you or schedule a pick-up appointment via 03-9543 3838.

    For other older Boxes or Satellite TV devices, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

    Note: Upon termination of your Astro service, all Ultra and Ulti Box customers are required to return their devices to Astro. Failure to do so within 14 days of termination may incur a fee of RM100 (not inclusive of Govt. Tax). For customers on all other boxes, please discard your box only at registered collection centres to ensure we all play our part in protecting the environment.

    Frequently Asked Questions

    Arranged Pick-Ups

    1) I missed the pickup appointment; what do I do now?

    Our agent will make two attempts to retrieve the device(s) and dismantle your satellite dish within a period of 14 days, failing which the penalty of RM100 (not inclusive of Govt. tax) would be imposed.

    2) Can I reschedule my pickup date?

    Yes! Please call Astro's Contact Centre at 03-9543 3838 to reschedule your pickup date.

    3) My old devices do not require dismantling; do I have to pack them before handing them over to the delivery agent?

    Please pack your device(s) in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the delivery agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

    4) Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

    No, you do not have to prepare any documents before handing your device(s) over to the Astro agent. All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

    5) I have an old/unused satellite dish at my home and I am not an Astro customer; can I still schedule an installer visit to dismantle and return it?  

    Yes! Not to worry, you can still schedule an installer visit to dismantle the satellite dish from your home.

    Drop-offs

    1) Do I have to pack my device(s) before handing it over to the Astro agent?

    Please pack your device(s) in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

    2) There are no Customer Service Centre (CSCs) or Astro Authorised Retailers (AARs) near me; what do I do now?

    Please opt for courier pick-up if there are no CSCs or AARs near you. Call 03-9543 3838 now to schedule a pick-up appointment by one of our courier partners if you are holding an Ultra or Ulti Box For non-Ultra or Ulti boxes, you may recycle your box at a registered collection center. Click here to find a registered collection center near you.

    3) Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

    No, you do not have to prepare any documents before handing your device(s) over to the Astro agent. All you have to do is hand the device(s)over to the agent and you're done! You will also receive an acknowledgment slip after successful handover.

    4) I found my Box and Smart card, however, the cable(s) that came with it is lost; will there be any penalty fees?

    No, please return your old Plug & Play Boxes and Smartcard. There will be no penalty fees if the cable is damaged or lost.

    Recycle via Registered Collection Centres

    For all recycling-related questions, please click here.

    Still Need a Hand?

    Not to worry, we are only a phone call or a message away! Call or WhatsApp our Customer Contact Centre at 03-9543 3838 and an Astro agent will be available to assist you immediately.


    ERR-1001, ERR-001 - A PROBLEM OCCURRED DURING PLAYBACK

    Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.

    If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.


    WILL I NEED TO TAKE A NEW CONTRACT AFTER MOVING?

    Astro TV customers

    No, you will not be required to take on a new contract after moving. If you still have an existing contract, the contract will continue.

    ‍

    Broadband / IPTV customers

    Yes, your contract will be renewed to a new 24-month contract.


    WHAT IS THE TIMELINE FOR MY REFUND AMOUNT TO BE REMITTED INTO MY BANK ACCOUNT?

    Refund process required 5 working days by Astro and additional 3 - 7 working days required subject to the respective processing banks.


    HOW CAN I ACCESS DISNEY+ HOTSTAR?

    Starting 28 April 2022, Astro customers can access Disney+ Hotstar via Ultra Box, mobile app and website. We are working towards making Disney+ Hotstar available via the Ulti Box. Stay tuned for updates.

    â€


    VIEW STB DIAGNOSTICS - GENERAL DIAGNOSTICS (ULTRA BOX / ULTI BOX)

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3    

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Select General Diagnostics and press "OK".

    STEP 5  

    Details information of General Diagnostics screen will be displayed.

    STEP 6    

    Press down arrow on your remote to get more information.


    PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN. (CA 1)

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the SIM card at the left side and gently pull it out.

    STEP 3

    Wipe the SIM card's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing down and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your Ultra Box. You should no longer be experiencing this problem.

    If issue persist, please submit the issue in our Feedback Form with the error details and provide sim card number for assistance.


    WHAT IS ULTRA BOX?

    The Ultra Box is Astro's latest generation of 4K UHD enabled box with Cloud recording feature, redesigned new interface, and UHD resolution. Just connect the all-new Ultra Box to the internet and take control of your entertainment and explore over 110,000 videos that are waiting to be streamed, anytime. With the ability to record as many shows as you want simultaneously.

    The new interface on Astro Ultra Box offers an enhanced viewing experience with a brand-new look and feel with features such as:

    ·        New Home Screen - Everything you see is yours

    ·        Discover VOD - Discover 110k videos, stream anytime, anywhere including in 4K UHD

    ·        Search - Search faster and easier

    ·        Play from Start - You missed the start? Just restart

    ·        Stop Here, Continue There - Stop on one screen and continue on another device

    ·        Multi-Screen - Stream seamlessly across any device

    ·        Cloud Recording - Record all the programmes you want at the same time

    .       **Continuous viewing - Enable to continue watching your favorite shows during raining
     

    Note: ** Except 4K UHD, Astro First and all radio channels

     

     


    WHAT IS LIGA MALAYSIA?

    Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.

     


    HOW WILL THE INITIATIVE IMPLEMENTED BY THE GOVERNMENT AFFECT ASTRO CUSTOMERS?

    This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.  

     

    Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.


    FAQS: DISNEY+ HOTSTAR ON ASTRO

    Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!


    5. HOW DO I CHECK MY REGISTERED EMAIL ADDRESS OR MOBILE NUMBER BEFORE THIS CHANGE HAPPENS?

    All Astro customers who are actively using their username to log in will be notified via email or SMS two (2) weeks before this change takes place. Please refer to the guide below on how to check for your registered contact details:

    Step 1: Visit https://id.astro.com.my/ and log in using your username.Step 2: Under your Profile, refer to the “Email” or “Mobile Number” fields to view your contact details.


    ALL SERVICES NOT AVAILABLE (BROADBAND & ASTRO) - TIME

    Huawei HG8240
    Huawei HG8240H
    Huawei HG850A

    Option 1

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
    2. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.


    Modem connection

    Router connection

    Cisco router
    ZTE router


    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN  port) to PC/Laptop.


    4. If you have change the password in Selfcare Time portal recently, please change the router configuration follows the new password made in  Selfcare, but if you didn't make any changes, please go to Step 5.


    5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
     

    Option 2 / Option 3

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.


    2. Gently remove fiber optic cable and  blow / wipe the tip of the fibre cable. This is to clean up the cable in  order to avoid any interferences.


    3. Re-insert the fiber cable to the  optical port behind the modem.


    4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

     

    Modem Connection

    Router Connection

    Cisco router
    ZTE router

    5.  Make Sure both cables on Modem (LAN Port 4 /LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.

    DMT4 (IP mode)
    DMT5 (IP  mode)

    6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after  reboot.

    5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.


    Option 4

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.


    3. If the issue persists, submit your feedback form for further assistance.


    Option 5

    1. Please ensure LAN cable is directly connected to modem port LAN 1.

    2. Please use different LAN port if LAN 1 port is still off / not working.


    3. If the issue persists, submit your feedback form for further assistance.


    WHY IS THERE A REQUIREMENT TO ENTER A 10-DIGIT ACCOUNT NUMBER?

    By keying in the 10-digit account number, Astro will be able to provide better self-service options, as it allows Astro to customise automation options based on the needs of each customer's account.


    I HAVE ISSUES SECURING MY ASTRO ID / LINKING MY ASTRO ID TO ASTRO ACCOUNT. WHAT SHOULD I DO?

    Please make sure that:

    • You are inserting the correct account holder's information while linking, ie: I/C number, passport number, Astro account number or Smart card number.
    • You are linking to an Astro account (NJOI customers will not be able to log into Astro GO).
    • Your Astro account is not currently linked to any other Astro ID. If your Astro account is currently linked to another Astro ID, you will see a red notice.

    To find out which Astro ID is currently linked to your account, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps


    WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING TO THE NEW PACKS?

    For TV packs only, 24-months contract commitment period. However, if in addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months as well. If you're an existing customer, your existing remaining contract duration (if any) will not be carried over to the new contract except for existing Disney+ Hotstar (3 Months Pack) and Multiroom subscription contract durations which will be carried over upon the migration to new packs.

    Note: If you are subscribing to a bundle pack which includes Netflix or Disney+ Hotstar for the first time, you are required to maintain the respective app as part of your bundle selection for a minimum of 12 months, otherwise a cancellation fee will apply.


    HOW DO I MAKE PAYMENT THROUGH STANDING INSTRUCTIONS FROM MY ISSUING BANK?

    Please contact your issuing bank for further information. Astro does not directly handle standing instructions. Please utilise our auto-debit facility if you would like hassle-free payments.


    WHAT CAN I WATCH ON ASTRO GO?

    Your access to Astro GO will depend on the subscription pack that you are subscribed to. Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels. We are continuously working hard to make more content available on Astro GO.

    You may navigate around the menu on the side bar on Astro GO app, or top bar on the Astro GO web version to find shows available.

    Mobile - Astro GO App

    Menu Guide

    • Home: Check out all the recommended content or watch your subscribed TV channels via the   Channel Guide at the bottom of your home screen. 
    • Catch Up: Missed an episode of your favourite series? Fret not, Catch Up on the latest episode of your favourite shows on Astro GO. 
    • Boxsets: Watch complete seasons and series from our On Demand library anytime anywhere. 
    • Movies: Watch recent and popular movies on your devices! You can access a large catalogue of On Demand movies, according to your subscription. 
    • Kids: Catch all the cartoons, animations and a variety of shows for kids of all ages. 
    • Sports: Watch the biggest sporting shows LIVE on your mobile device, anytime anywhere. 
    • Store: Other than your subscribed packages, you can also purchase and watch your favourite Pay-Per-View movies and other Astro exclusive content (not available on iOS devices).


    TIME - CISCO LINKSYS ROUTER

    You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.

    1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://192.168.1.1 and below page will appear.

    ‍

    ‍

    4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).

    Username: admin

    Password: admin (or time123)

    5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.

    6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

    7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

    8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.

    For the example below, the Security Mode used is WPA2/WPA Mixed Mode.

    The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.

    ‍

    9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.

    10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.

    ‍


    WHERE SHOULD I PLACE MY MESH WIFI UNIT(S)?

    -The Mesh unit can only be used indoors. It can be mounted onto a wall or be placed horizontally on a desktop. Do not install it in other mode, such as on the ceiling.

    -Keep a clearance of at least 10 cm around the device to ensure proper ventilation.

    -Keep the device away from electrical appliances that generate strong magnetic or electric fields, such as microwave ovens.


    DO I HAVE TO BE AN EXISTING ASTRO CUSTOMER TO HAVE AN ASTRO ID?

    No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.


    WHAT TELCO SERVICE PROVIDERS ARE COMPATIBLE WITH THE SMS ACCOUNT BALANCE SERVICE?

    Currently, Maxis, Digi, Celcom, TuneTalk, U-Mobile, Yes, XOX and Webe.


    CAN I CHANGE MY DUE DATE OR MAINTAIN MY OLD DUE DATE?

    No, you are not allowed to change your due date or maintain your old due date. Your current due date is as per Astro Policy. Therefore, to ensure that you continue to enjoy uninterrupted services, we advise you to observe this change in due date from Day 30 to Day 25 and proceed with the necessary payment.


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