签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

请输入您的身份证/护照号码

身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


RESTORE FACTORY SETTINGS - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to Installation Settings and press "OK".

STEP 4    

Enter your PIN to access this setting. (Default PIN is 0000).

STEP 5    

Navigate to Restore Factory Settings and press "OK".

STEP 6    

Navigate to Yes, continue and  press "OK" to  confirm your selection.    

Otherwise, navigate to No, go back to maintain the settings.

STEP 7    

Please reboot your box.

STEP 8    

New Installation Settings screen will appear.    

Click here to follow New Installation Settings guide.


SLOW BROWSING AT CERTAIN WEBSITE - ALLO

We would need you to  run few tests in order for us to understand your issue and to assist you in fixing the problem.

You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.

  1. Please run each of the tests according to your your Laptop/PC Software.
  2. Compile the pictures / screenshots of your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
    • List of websites effected.
    • Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
    • Run the Traceroute Test - Please click here for Traceroute Test guideline.          
    • Run the Ping Test - Please click here for Ping Test guideline.
  3. Once you've gathered all the results, kindly send them all through the Feedback Form below.


Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.

A Ping Test shows how long it takes for packets to reach host.

A Traceroute Test traces the route of packets to destination host from our server.


REFRESH BOX SETTING (CLEAR NVRAM) - HD ENABLED BOX

Byond Box (DMT 5)

STEP 1    

Switch on the power for your box and make sure that the adapter's power light is on.

STEP 2    

Put the box on standby mode.

STEP 3    

Press and hold the Home button on the box.

STEP 4    

Wait until "boot" appear on the front panel and released.

STEP 5    

New Installation Settings page will appear.    

Click here for the guides to complete the setup.

 

Byond Box (DMT 4)

STEP 1    

Switch off the power of your box and ensure the adapter�s power light is off.

STEP 2    

Switch on the power of your box and ensure the adapter�s power light is on.

STEP 3    

Press and hold the Ch+ and Ch- keys on the box simultaneously when the "boot" message appears on the front panel.

STEP 4    

Wait until the "Clr" message appears on the front panel, then release the Ch+ and Ch- keys.

STEP 5    

New Installation Settings page will appear.    

Click here for the guides to complete the setup.

 

Byond Box (Zapper)

STEP 1    

Ensure your box is on standby mode. (Red light on box's front panel).

STEP 2    

Press and hold the Standby button. Wait until the LED at front panel change from red to green for 3 times, then release the button.

STEP 3    

New Installation Settings page will appear.    

Click here for the guides to complete the setup.

 

Byond Box (New Zapper)

STEP 1    

Switch off the power of your box and ensure that the adapter�s power light is off.

STEP 2    

Switch on the power of your box and ensure that the adapter's power light is on.

STEP 3    

Keep pressing the 'Power' button until the Startup Option screen appears.

STEP 4    

Press "369" on the remote control to trigger refresh box setting menu.

STEP 5    

Press "OK" to proceed. The box will be refreshed to the original setting.

STEP 6    

New Installation Settings page will appear.    

Click here for the guides to complete the setup.


WHAT INTERNET SPEEDS DO I NEED TO STREAM VIDEO ON DEMAND?

The minimum recommended internet speed is 10 Mbps for HD videos and 30 Mbps for 4K UHD videos.

You will be able to watch almost immediately while the content streams through your Astro Box. Buffer time for the video to load will depend on the speed of your broadband.

Your average internet usage is shown as below:


HOW LONG WILL IT BE BEFORE I CAN CONTINUE WATCHING ASTRO?

You will regain access to your channels on Astro immediately once the equipment has been installed at your new house, provided your account is active. Customers can still enjoy viewing via Astro Go.


HOW LONG WILL IT BE BEFORE I AM ABLE TO ENJOY MY NEW SERVICE UPGRADE(S)?

You will be contacted by an Astro representative within two working days to advise you on the next course of action.


I AM AN ASTRO CUSTOMER BUT I SUBSCRIBED TO DISNEY+ HOTSTAR DIRECTLY; CAN I TRANSFER MY DIRECT SUBSCRIPTION TO ASTRO AND ENJOY BUNDLE PACK DEALS?

We are not able to transfer your existing Disney+ Hotstar access. To enjoy our bundle rates with one of our packages, simply sign up or renew your subscription to any of our new Packs for even better value and savings. Please visit astro.com.my to find out more. 


WHAT ARE THE DIFFERENCES BETWEEN 2.4GHZ AND 5GHZ FREQUENCY BANDS?

In general, these two bands can be differentiated with these parameters: Coverage, Channel Interference and Speed.

2.4GHz gives better coverage but lower speeds, while 5GHz provides faster internet but covers a smaller area.


CHECK PHYSICAL SMART CARD NUMBER AND SERIAL NUMBER FROM BOX - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

From General Tab, look at the Smart Card No for the smartcard number.

STEP 5    

Take look at the Set Top Box Serial Number for the box serial number.


HOW DO I ACCESS ASTRO GO?

Access Astro GO via:

  1. Astro GO app
    • Download the Astro GO app on your device by clicking here. Please ensure that you have the latest updated version to enjoy new features.
    • For Huawei devices, head over to App Gallery to download the Astro GO app. Currently the supported devices and operating systems are as below:
      • Device Support: Huawei  P40
      • Platform requirement: EMUI  10.1 & above
  2. Astro GO on web browser
    • Astro GO is also available for streaming directly via your computer or laptop at astrogo.astro.com.my
  3. Access Astro GO app via a QR code on Channel 200 from your Astro Box
    • Turn on your Astro Box*, go to Channel 200, scroll down to the Astro GO tab and scan your unique QR code**. Click here for additional information on this feature.
    • *Channel 200 is only available for non-Plug & Play Astro Boxes.
    • ** We encourage use of your Device's built-in camera to scan the QR code where available. If using a QR code scanner app, use only from a trusted 3rd party provider. You are solely responsible for use of any code scanner on a Device and Astro shall not be liable to you for any reason whatsoever for any kind of loss or damage that you may suffer.


Create Astro ID and secure your ID by linking it to your Astro Account.

Upon launching Astro GO app, you will be required to login with your Astro ID. If you do not have an Astro ID, please follow the steps below to create one.

 

Log in with your Astro ID and start streaming.

Please note that Astro GO is exclusive for Astro customers.


CHECK IP DIAGNOSTICS - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Navigate to IP Diagnostics and press "OK".

STEP 5    

IP Diagnostics information will be displayed.


I AM AN EXISTING ASTRO IPTV CUSTOMER, HOW SHOULD I CONNECT MY PLUG & PLAY BOX TO THE INTERNET?

Please refer below to set up your Ultra/Ulti Plug & Play Box.

To connect via LAN cable: 

  1. Switch off your old Astro box.
  2. To connect your Plug& Play Box via LAN cable:
    a) Remove the LAN cable from your old Astro box and connect the LAN cable to your new Plug & Play Box.
    i) For Maxis IPTV customers, keep the other end of the LAN cable connected to your router.
    ii) For TIME IPTV customers, go to the other end of the same LAN cable, plug it out from your modem, and into any LAN port on your router. Ensure that you’re not plugging your LAN cable back into the same box.
    ‍

Note: If you have a two-in-one modem & router, you can skip Step ii).  

To connect via Wi-Fi:

Remove your LAN cable from your old Astro box, and do not plug it into your new Plug & Play Box.


I DIDN'T GET THE OTP ON MY MOBILE PHONE TO ACTIVATE DISNEY+ HOTSTAR; WHAT DO I DO NOW?

Kindly ensure that your mobile number is the same as the registered phone number of the Astro account holder as the OTP will only be sent to the registered number. For further assistance, please call or WhatsApp us at 03-9543 3838. Alternatively, you may submit a request via our online Feedback Form here: astro.com.my/contactus/form.aspx. 


HOW DO I CAST DISNEY+ HOTSTAR ON MY TV?

Disney+ Hotstar is available on Chromecast (Gen 2 onwards, firmware 1.43 & above) and with the latest version of the Disney+ Hotstar app on iPhone, iPad and Android mobile. 

Follow these instructions to cast your film/series: 

  • Make sure your mobile device and your Chromecast are on the same WiFi network 
  • Log into your Disney+ Hotstar app 
  • Select a film/series that you want to cast 
  • Press "Play' 
  • Once the film/series has started, tap on the casting icon 
  • Select the screen you wish to cast to 
  • The film/series should then be cast onto your screen


10. I HAVE A USERNAME, BUT MY ACCOUNT IS NOT LINKED TO AN EMAIL OR MOBILE NUMBER; WHAT DO I DO NOW?

You would have to create a new Astro ID with your email address or mobile number and link your Astro subscription. Please follow the steps in the link here


HOW TO DOWNLOAD SHOWS ON ASTRO GO?

The Download function offers an alternative to streaming so that you can watch TV shows and movies offline anywhere.

You can start downloading a movie/TV show by clicking on the "Download” button. Kindly note that you can only download one title at the time. Other titles will be in queue and will start downloading automatically as soon as the first download is complete.

Once you have downloaded a title, the progress icon will show “Complete” and you may find your downloaded content by checking “My Library” > “Downloads”.

*To save on data usage, we recommend downloading via Wi-Fi.

Downloaded content retention periods vary according to the type of content.

  1. Each movie – minimum 2 Days
  2. Each TV series episode - minimum 7 Days

The number of days left for you to view your content in offline mode is shown for each piece of downloaded content for your reference. Expired content will be automatically deleted from the app, freeing up your device storage.


I AM A CUSTOMER THAT IS CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp “SWITCH” to 03-9543 3838 and an agent will assist you. 

Find out more of our new packs at https://product.astro.com.my/tv


HOW DO I RECYCLE OTHER ASTRO EQUIPMENT?

If you have a random Astro power cable, remote control or old box lying around at home, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

For all recycling-related questions, please click here.


IS THERE A 12-MONTH OR 0-MONTH CONTRACT IF I SIGN UP ASTRO & BROADBAND?

No, Astro & Broadband only offers a 24-month contract period upon sign up.


HOW LONG WILL I GET TO ENJOY THIS SPEED UPGRADE FOR?

For customers whose sign-up speed is 50Mbps, 100Mbps or 500Mbps, you will get to enjoy your upgraded speed of 100Mbps/500Mbps/800Mbps for 24 months.
 


I AM CURRENTLY SUBSCRIBED TO THE MOVIES/PREMIUM 1/PREMIUM 3/PLATINUM PACK; CAN I ADD ON A DISNEY+ HOTSTAR 3-MONTHS PASS?

If you are already subscribed to the Movies/Premium 1/Premium 3/Platinum Pack, you are automatically entitled to access Disney+ Hotstar. Therefore, you will not be able to add on the Disney+ Hotstar 3-months pass. 


CONNECTIVITY ISSUE (UNABLE TO CONNECT TO WI-FI/UNABLE TO CONNECT TO VOD/CPVR @ HOME MENU/ULTRA BOX OFFLINE WITH ERROR MESSAGE)

STEP 1
Check the internet connectivity by run the Test Connection.
Refer Run Test Connection.


STEP 2
Verify the Test Connection results.
a. All connected successfully - Proceed to STEP 3
b. All connection failed - Proceed to STEP 4
c. Router connection successfully, others failed - Proceed to STEP 7



STEP 3
Please ensure your box with the latest software update from "General Diagnostics".
Refer to Check Software Version Status.

If your box status is other than "Your box has the latest update (a)", please proceed to update the software.
Refer Software Update guide.



STEP 4
Check the connection to the box either using Ethernet (LAN cable) or Wi-Fi.
a. If using Ethernet (LAN cable) - Connect to Live Agent for help.
b. If using Wi-Fi - Proceed to STEP 5



STEP 5

Check location of the decoder and router.
a. If nearby (within 1.5m) - Try connect to box from router using LAN cable.
b. If far (more than 1.5m) / No LAN cable - Proceed STEP 6



STEP 6

Reboot router, modem and decoder.
If issue persist, please try again after 30mins to 1 hour. Connect to live agent if persist after 30 mins to 1 hour.

STEP 7
Suspect there is an issue with your internet connection. 
Please check with your internet service provider or if under Astro Fibre / Astro Broadband, connect to Live Agent for help.


WHAT IS ASTRO MULTIROOM?

Astro Multiroom is a 2nd Astro subscription that mirrors all the channels on your primary Astro at a discounted monthly fee. You can now enjoy Astro on different TVs in different rooms.


I HAVE AN ULTRA/ULTI BOX AND I'VE SUBSCRIBED TO THE NEW PACKS WITH NETFLIX, BUT I WHY CAN'T ACCESS NETFLIX ON MY ULTRA/ULTI BOX?

Please upgrade the Ultra/Ulti Box software to enjoy Netflix on your Ultra/Ulti Box. To do this, please click on the Netflix app icon on the homepage or go to CH741 to prompt the software upgrade. Kindly click Install when the software upgrade prompt appears. This will take approximately 20 minutes and you would be able to launch Netflix on the Ultra/Ulti Box after that.


WHAT IS THE NEW USER INTERFACE ON ASTRO GO?

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.

In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.


NETWORK CONNECTION NOT AVAILABLE (NCNA) - HD ENABLED BOX

STEP 1

On your remote, press the “HOME” button and the home menu will  be displayed at the bottom of your screen.

STEP 2

Navigate to SETTINGS and press “OK”.

STEP 3

Navigate to STB  DIAGNOSTICS and press “OK”.

‍

STEP 4

Select the “Network” tab in the STB Diagnostics page.

Please ensure the Tunes service multicast  status is Multicast Up.

If the status is Multicast is Not Available, please reboot your box and router before verifying this status.

If issue persists, please submit the issue in our Feedback Form and attach a picture of your Network tab of the STB Diagnostics for assistance.


HOW DO I REDEEM MY REWARDS?

Step 1: Open your My Astro app

Step 2: Select "Astro Rewards"

Step 3: Scroll through your rewards to see what you're entitled to

Step 4: Select the rewards that take your fancy and follow the instructions stated on how to redeem them (redemption instructions may vary based on reward)


IS THERE A RECORDING FEE ATTACHED TO THE PVR?

You will require HD-PVR service in order to subscribe for a PVR. This service is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions.


WHAT ARE THE BENEFITS OF USING MESH WIFI NETWORK?

Wider WiFi coverage:

-All areas across the house will enjoy optimal coverage with multiple Mesh WiFi units located in areas with sub-optimal coverage to form a larger WiFi network.

Stable connection;

-Consistent coverage of optimal WiFi signal will ensure a stable connection as the Mesh unit will automatically connect your devices to the strongest WiFi signal around your house.


WILL I NEED TO VERIFY MY ASTRO ID EVERYTIME I LOG IN?

Not to worry, you will only need to verify your Astro ID once. After that, you may log in to your account as usual.


DOES MY CURRENT SET-UP BOX (STB) ALLOW ACCESS TO LIGA MALAYSIA?

Liga Malaysia is available for all customers with a HD enabled box including Zapper, DMT5, Ulti Box and Ultra Box.

 


PLEASE ENSURE THAT YOUR ASTRO SMART CARD IS FULLY INSERTED (S1) - HD ENABLED BOX

STEP 1

Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2

Locate the Smartcard at the front or right side and gently pull it out.

Make sure that the adapter's power light is off.

STEP 3

Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5

Switch on the power for your box and make  sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.


HOW ELSE CAN I SUBSCRIBE TO THE MULTIROOM (SMART TV)?

To subscribe, WhatsApp "Smart TV' or call 03-9543 3838.

Astro customers on the previous packages (e.g. Family Pack, Starter Pack, Value Pack, Super Pack Lite, Super Pack or Super Pack Plus) will first have to sign up to our new packages on astro.com.my before they are able to sign up for Multiroom (Smart TV).

You can subscribe to Multiroom (Smart TV) here or via any of our sales channels.


9. I DID NOT UPDATE/CHECK MY EMAIL ADDRESS AND MOBILE NUMBER BEFORE 12 DECEMBER 2023; WHAT DO I DO NOW?

Firstly, you would have to retrieve your email address/mobile number. Please follow the steps in Q7 in order to do so. Then, follow the steps in Q5 and Q6 to check or update your contact details. Please use your updated email address or mobile number as your Astro ID to log in moving forward.

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new Astro ID.


YOU HAVE INSERTED THE WRONG SMART CARD. PLEASE INSERT THE CORRECT SMART CARD (S14) - HD ENABLED BOX

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3

Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be  experiencing this problem.

If issue persist, please submit your feedback form with error details and attach a picture of your sim card number for assistance.


LNB SETUP - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Satellite Settings and press “OK”.

STEP 4

Navigate to LNB Setup and press “OK”.

STEP 5

Tuner Settings screen will be displayed accordingly.

STEP 6

Select LNB Type connected to your box.

Ultra Box available selection
Ulti Box available selection

STEP 7

Navigate to Next and press "OK" to confirm your selection.

STEP 8

Select this as the Entry Point and press "OK"  to confirm your selection.

STEP 9

Navigate to Next and press "OK" to confirm your selection.

STEP 10

Signal reading results for Tuner 1 screen will be displayed accordingly.

Press right to navigate to Tuner 2.

STEP 11

Signal reading results screen for Tuner 2 will be displayed.

Then navigate to Finish and press "OK" to complete the setup.

Type image caption here (optional)


WHAT IS ULTRA BOX?

The Ultra Box is Astro's latest generation of 4K UHD enabled box with Cloud recording feature, redesigned new interface, and UHD resolution. Just connect the all-new Ultra Box to the internet and take control of your entertainment and explore over 110,000 videos that are waiting to be streamed, anytime. With the ability to record as many shows as you want simultaneously.

The new interface on Astro Ultra Box offers an enhanced viewing experience with a brand-new look and feel with features such as:

·        New Home Screen - Everything you see is yours

·        Discover VOD - Discover 110k videos, stream anytime, anywhere including in 4K UHD

·        Search - Search faster and easier

·        Play from Start - You missed the start? Just restart

·        Stop Here, Continue There - Stop on one screen and continue on another device

·        Multi-Screen - Stream seamlessly across any device

·        Cloud Recording - Record all the programmes you want at the same time

.       **Continuous viewing - Enable to continue watching your favorite shows during raining
 

Note: ** Except 4K UHD, Astro First and all radio channels

 

 


5. HOW DO I CHECK MY REGISTERED EMAIL ADDRESS OR MOBILE NUMBER BEFORE THIS CHANGE HAPPENS?

All Astro customers who are actively using their username to log in will be notified via email or SMS two (2) weeks before this change takes place. Please refer to the guide below on how to check for your registered contact details:

Step 1: Visit https://id.astro.com.my/ and log in using your username.Step 2: Under your Profile, refer to the “Email” or “Mobile Number” fields to view your contact details.


IS THERE A MINIMUM SUBSCRIPTION FEE IN ORDER FOR ME TO MAINTAIN MY PVR BOX?

To continue enjoying your PVR decoder and service, you must maintain a minimum monthly subscription fee of RM60 (not inclusive of the recording fee and Govt. Tax).


I AM CURRENTLY SUBSCRIBING TO BROADBAND NON-DEAL PACKAGE (A LOW REBATE OFFERING), CAN I SWITCH MY PACKAGE TO BROADBAND DEAL?

Yes, switching package is allowed. However, switching package from Non-Deal to Deal bundle will refresh a new 24-month contract.


WHAT TELCO SERVICE PROVIDERS ARE COMPATIBLE WITH THE SMS ACCOUNT BALANCE SERVICE?

Currently, Maxis, Digi, Celcom, TuneTalk, U-Mobile, Yes, XOX and Webe.


WHAT SHOULD I HAVE READY BEFORE PERFORMING THE EKYC VERIFICATION?

Please ensure you:  

a. Have your original identification card “MyKad” (Front & Back) with you (Malaysian).

b. Have your original Passport & Visa with you (Non-Malaysian).

c. Are in a brightly lit environment


HOW LONG DOES PAYMENT VIA CHEQUE TAKE TO BE POSTED?

Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.


MAXIS - KAON ROUTER

1. Please use a LAN ethernet cable and connect your computer/ laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
 

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Channel selection by scrolling down to the Advanced Setup.

7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

Then, click "Apply" for the changes to take  place.

8. A warning box will popup, click "OK" for the changes to take place.

9. Please wait until the connection reestablish.

 


WHAT HAPPENS IF I CLICK "DELETE MY ACCOUNT" ON THE ASTRO FIBRE APP?

If you accidently clicked “delete my account” on the Astro Fibre app, you will bedirected to submit a request via Feedback Form as the image below.

If you submit a request, our Astro representative will get back to you within 3 business days to learn more about the issue(s) you are currently facing with the app. Customers may proceed to permanently delete their account during the call if they wish. Once complete, your Astro ID will be deleted and you will be unlinked from all Astro apps and services including partner apps that are associated with your Astro ID including Astro GO, My Astro, Astro Awani, Syok, beIN SPORTS CONNECT, iQIYI, TVBAnywhere+,HBO GO, Gempak, XUAN, Astro Ulagam etc.

 

You may create another Astro ID by following the steps here and re-link your new account to all Astro apps and services, including partner apps.


HOW DO I ACCESS NETFLIX ON MY ULTRA/ULTI BOX?

There are a few ways you can access Netflix on the Ultra Box as below: 

  • Access Netflix on the Ultra/Ulti Box via the Home Screen and select the Netflix app from the Apps row. 
  • Launch the Netflix app directly from their remote control by clicking on the “Netflix” button if it’s available on your remote control. 
  • Tune into CH 741

IMPORTANT! If you are accessing Netflix on your Ultra/Ulti Box for the first time, please wait for the Netflix activation email from Astro (this may take up to 10 minutes) for the app to be reflected in your account. If you skip this 10-minute period, you may experience double charging by incorrectly signing up for Netflix using your credit card details.


WHAT IS PERSONAL VIDEO RECORDER (PVR)?

The Personal Video Recorder (PVR) is Astro's High Definition (HD)decoder which comes with a recording function and can be connected to Wi-Fi to access videos on demand. The PVR comes with the following features:

HIGH DEFINITION (HD):High Definition offers greater detail than Standard Definition including vibrant colour and multi-dimensional audio.

CONTROL LIVE TV: Record, Pause, Play & Rewind your favourite TV programmes at any moment. The PVR comes with storage capacity of 500GB (200 hours of HD recording)

ON DEMAND: Experience the new way of watching Astro. Gain access to a library of up to 50,000 On Demand titles that you can pick and watch instantly.


ARE ALL THESE STREAMING APPS AVAILABLE ON THE ULTRA AND ULTI BOX?

All streaming apps willbe made available on the Ultra Box first, followed by the Ulti Box. If youwould like to upgrade to the Ultra Box, please visit product.astro.com.my/tv or reach us via WhatsApp by typing “Hi” at 03-9543 3838 forassistance.


TELL ME MORE ABOUT ASTRO'S AFTER-SALES SERVICE FEES.

Ultra Box with Contract:

Astro customers are entitled to a two (2) years manufacturer warranty and Installation warranty. During this period, after-sales service is free of charge. However, when your warranty period is over, all after-sales service is subject to a minimal service charge starting from RM65 inclusive of 8% Service Tax.

 

Other Decoders/Ultra Box Without contract:

Astro customers are entitled to a one (1) year manufacturer warranty and (6) months Installation warranty. During this period, after-sales service is free of charge. However, when your Installation warranty period is over, all after-sales service is subject to a minimal service charge starting fromRM65 inclusive of 8% service tax.


CHECK HDMI CONNECTION STATUS FROM STB DIAGNOSTICS PAGE - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Take a look at the HDMI Connection Status.


Tags: 签购与安装 Njoi fiber jalan batu kawa taman home mart 签购与安装 Njoi enjoi flat pinggiran batu caves blok d 签购与安装 Njoi maxis kilang sh precison malaysian bhd 签购与安装 Njoi uninfi td mutiara hotel 签购与安装 Njoi njoi taman pandan makmur 签购与安装 Njoi wifi ppd anak permata negara bachok 签购与安装 Njoi njoi kampung naie lama 签购与安装 Njoi njoi mela 签购与安装 Njoi njoy tunas manja cawangan kg padang 签购与安装 Njoi unufi gm klang wholesales city p2 签购与安装 Njoi fiber blok 1e sunny ville 签购与安装 Njoi maxis kg telok kalong 签购与安装 Njoi broadband safoda pitas 签购与安装 Njoi injoy nihon garter 签购与安装 Njoi uniifi blok b pangsapuri villa sentosa 签购与安装 Njoi injoy perumahan serindit kijal meraga 1 签购与安装 Njoi uniifi mukim a 签购与安装 Njoi astro blok rembia faber ria 签购与安装 Njoi unifii one shop 签购与安装 Njoi unifi huda iman homestay 签购与安装 Njoi injoy taman labu batu 10 签购与安装 Njoi injoy 1 borneo hypermall 签购与安装 Njoi enjoy perbekalan air pulau musang 签购与安装 Njoi unifi masjid jamek nurul huda 签购与安装 Njoi injoy rumah bare sungai nangka 签购与安装 Njoi faq kampung permai bakar bata 签购与安装 Njoi broadband kampung batu 4 1 2 binjai 签购与安装 Njoi njoy sungai akar kampung jawa 签购与安装 Njoi unifi taman sri inderapura 签购与安装 Njoi unifi dutch lady milk industries berhad 签购与安装 Njoi unifii laman tasik aspira 签购与安装 Njoi unufi flat jalan tengah 签购与安装 Njoi uninfi hotel emas 签购与安装 Njoi astro taman wakaf tapai 签购与安装 Njoi fiber general worker 签购与安装 Njoi njoy kampung kundur 签购与安装 Njoi njoi giatmara gombak 签购与安装 Njoi enjoi menara mbsb 签购与安装 Njoi njoy mediplex 签购与安装 Njoi unifi subalipack m sdn bhd 签购与安装 Njoi astro mh trading 签购与安装 Njoi wifi kem rascom 签购与安装 Njoi uniifi blok a sri kayangan 签购与安装 Njoi anjoi taman szs chantik kampung chat rimau 签购与安装 Njoi injoy pejabat risda sri medan 签购与安装 Njoi njoi taman ramal harmoni 签购与安装 Njoi enjoy taman tanjung karang 签购与安装 Njoi njoy blok a flat wangsa cheras 签购与安装 Njoi fibre pokok simpor pmtg buloh 签购与安装 Njoi injoi smk mata ayer 签购与安装 Njoi unifii blok a pangsapuri taman siantan 签购与安装 Njoi anjoy kompleks masjid daruttarbiah 签购与安装 Njoi unifi symphony business park 签购与安装 Njoi enjoy pej perkeso sandakan 签购与安装 Njoi enjoi taman sri mutiara sri gading 签购与安装 Njoi enjoy borneo samudera 签购与安装 Njoi anjoy blok b apartment seruling 签购与安装 Njoi unufi sekolah kebangsaan jelai 3 签购与安装 Njoi enjoy kampung sungai setoi 签购与安装 Njoi enjoy bsk logistics sdn bhd 签购与安装 Njoi maxis pejabat pusat khidmat parlimen rantau panjang 签购与安装 Njoi internet cb land sales gallery 签购与安装 Njoi enjoi sekolah menengah kebangsaan penrissen 签购与安装 Njoi injoi kuarters kakitangan mrsm betong 签购与安装 Njoi unifii kampung tinosa 签购与安装 Njoi unifii taman desa akasia wakaf bata