步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频！ |
Astro 提供的免费卫星电视服务。终身收看娱乐，新闻，学习和资讯节目等。
图片仅供参考。
新的解码器，不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
签购
| Njoi Astro UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。
一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。
可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。
对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。
可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。
可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。
不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。
可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。
可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。
You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation. If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.
Astro Quick Pay is a convenient method to check your Bill Summary, Account Status and pay Astro bills at your convenience with immediate payment posting, right from home. Visit Astro Quick Pay to pay your bill now.
Auto-debit payment will be debited from your account 5-7 working days after your billing cycle date.
If your auto-debit payment is unsuccessful, you will receive an SMS alert.
Go to the "Content' tab and click the search icon on the screen. Type in a show title. The titles are categorized according to the following:
Step 1: Visit Astro website at https://www.astro.com.my/
Step 2: Click "Login'
Step 3: After login, click the profile icon and select 'Manage Profile'. You may change your account password here.
Step 1: Launch the app on your Smart TV.
Step 2: You will be able to see a welcome screen with a QR code and URL.
Step 3: Scan the QR code or go to astro.com.my/tvapp on your mobile and enter your unique code (e.g. FSJV-SMBS) displayed on the TV screen
Step 4: At the login page, you will need to log in with your Astro ID (registered email or mobile number) and password.
(If you do not have an Astro ID, click on "Create now"
to sign up and link to your Astro account – check the following on the steps)
Step 5: Once you have successfully logged in on your mobile, the Astro app will launch on your Smart TV screen. You can continue to browse and watch your favourite shows on the Smart TV.
We would recommend the following browsers for a smooth verification process:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari
Starting 1 April 2024, Astro’s Chinese content offering on our Primary & Family Pack is now bigger than ever with the addition of up to 10 channels featuring the latest Chinese primetime dramas, variety and current affairs programmes as well as great selection of movies and musical shows. These are the channels available in the Primary & Family Pack at no additional cost:
Non-standard Broadband installation covers the scenario where additional cables and drilling is required to complete your Astro & Broadband installation or by installing the cable in the walls/ceilings. There are additional fees applied for the additional requirements as follows:
No, anyone can make payments on your behalf as long as the credit card is used by the owner themselves.
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.
In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the Smartcard at the front or right side and gently pull it out.
Make sure that the adapter's power light is off.
STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.
STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
No, the Mesh WiFi add-on with Astro Fibre is available as subscription service and will not be tied to any device contract.
Video On Demand is FREE* for all Astro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR &PVR boxes). Aside from our extensive library of more than 110,000 video, you can also enjoy blockbuster movies on a pay-per-view basis.
Please note that your default pin is 0000 to make any purchases.
*Entitlement is based on subscription package.
As our customers deserve the best entertainment experience, Astro is refreshing its content and packages to offer more choice, value, flexibility, and better experience in a streaming world as part of the new Astro experience.
The all-new Astro packs are designed for customers in the streaming and connected world, where they can stream all the shows they love on Ultra Box and Ulti Box. Customers can now enjoy their favourite shows all on Astro, from global streaming services like Netflix, Disney+ Hotstar, HBO GO, iQIYI, TVBAnywhere+ as well as all Astro's flagship shows and the best of live sports in one place, on the big screen. Our new packages offer unbeaten value, a greater variety of content and greater convenience, all made better with our Astro & Broadband for better connectivity.
I am sorry you can't. While we understand the value customers see in choosing their preferred service/pack individually, the packaging of channels/services in the new packs are necessary for us to offer content/services at an affordable price to our customers.
No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.
Starting 16 February 2024, you may be asked to perform Astro ID verification when you log in to their Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro etc. This 2-step process encompasses verifying your email address or phone number and re-entering of your existing password.
You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.
1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the blue port at Cisco Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.1 and below page will appear.
4. Type the Username and Password as below. Then click OK. (These are the defaults, if you have done previous configuration on your router the password may be different).
Username: admin
Password: admin (or time123)
5. The router's web-based setup page should now appear. Please follow below steps for the configuration.
i. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.
ii. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.
iii. Leave the Channel Width set to 20MHz Only.
iv. Click the drop-down arrow for Channel, then select your desired channel.
Choose between 1 until 11 (Suggested 1,6,11).
v. Click Save Settings to apply your changes. Router will auto reboot and connection re-establish after few minutes.
To allow customers to decide on their WiFi connection arrangement based on their preference upon being advised by the installer on-site.
User to manually connect their devices to different WiFi bands based on their usage and preference.
STEP 1
On your remote, press the HOME button.
STEP 2
Navigate to SETTINGS icon and press "OK".
STEP 3
Navigate to Manage Satellite Frequency and press “OK”.
STEP 4
Choose Test Satellite Frequency and press “OK”.
STEP 5
Choose "Confirm" to continue Test Satellite Frequency and press “OK”.
STEP 6
Satellite Frequency Test progress screen will be displayed.
STEP 7
The test result will be displayed once completed.
Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp "SWITCH" to 03-9543 3838 and an agent will assist you.
Find out more of our new packs at https://product.astro.com.my/tv
Astro Fibre WiFi router is a dual-band edge Residential Gateway which supports two frequency bands 2.4GHz and 5GHz.
STEP 1
On your remote, press the Home button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Guide.
STEP 3
Select the channel you would like to lock and press "OK".
STEP 4
Select "Lock Channel" and press "OK".
STEP 5
You channel is successfully locked when this screen appears.
STEP 6
Your selected channel will have a lock tagging after being locked.
Yes, the monthly subscription fee will be prorated into your Astro bill.
If you subscribe to Astro Fibre between 1 October 2023 to 23 November 2023, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.
If you accidently clicked “delete my account†on the Astro Fibre app, you will bedirected to submit a request via Feedback Form as the image below.
If you submit a request, our Astro representative will get back to you within 3 business days to learn more about the issue(s) you are currently facing with the app. Customers may proceed to permanently delete their account during the call if they wish. Once complete, your Astro ID will be deleted and you will be unlinked from all Astro apps and services including partner apps that are associated with your Astro ID including Astro GO, My Astro, Astro Awani, Syok, beIN SPORTS CONNECT, iQIYI, TVBAnywhere+,HBO GO, Gempak, XUAN, Astro Ulagam etc.
You may create another Astro ID by following the steps here and re-link your new account to all Astro apps and services, including partner apps.
Currently, My Astro app and web supports TV pack upgrade. You can go to "Account' and scroll to "Subscription' section and select "TV pack'. You may reach out to us via WhatsApp at 03-9543 3838 for more details.
For Ultra and/or Ulti box users, launch the My Astro app on your Home screen and you will land on the My Astro account dashboard. Press ">' remote button to go to your Subscription card and "OK' button to proceed with the TV pack upgrade.
To reconnect your Astro account, please check your Account status, Bill Summary and pay on Astro Quick Pay. Your disconnected services will resume within 1 hour after you have paid your "Total Overdue Charges"
Rescheduling must be done at least 1 hour prior to the original appointment time.
No, please use a Malaysian mobile number registered with a local network service to register and activate access for Disney+ Hotstar with your Astro subscription.
Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below depending on your box type:
(a) Wi-Fi Enabled PVR (DMT5)
· Press the “Home” button and select “Settings” > “Network” > “Wi-Fi”
· Allow the PVR to scan Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password if required
· Once connected, the icon below will appear on the screen.
Tip: Use the alpha-numeric keyboard on your Astro Remote to key in your password
· Press the “Home” button and select “On Demand” to start watching videos on demand!
(b) Non-Wi-Fi Enabled PVR (HD PVR)
There are two ways to connect your HD PVR decoder to your home Wi-Fi
(i) Using the Ethernet (LAN) cable
· Plug in the LAN cable from your modem into the PVR network port
· Once connected, the icon below will appear on the screen
· Press the “Home” button and select “On Demand” to start watching videos on demand!
(ii) Using an Astro Wi-Fi dongle as per shown below
Step 1 - Plugin the Wi-Fi dongle into the front USB part of your PVR decoder.
Step 2 - A prompt will appear stating "Do you wish to connect to a wireless network?", select "Yes, continue."
Step 3 - Once connected, the Wi-Fi icon will appear on the screen. Now you are ready to download and enjoy Astro's on demand entertainment.
Step 4 - Press the “Home” button and select “On Demand” to start watching videos on demand!
*The Wi-Fi dongle is only applicable for the non-Wi-Fi enabled PVR (as per the picture).
The amount you're charged depends on:
We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.
Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.
We noticed that you've recently requested for a change in your Astro account.
As this change will affect your overall monthly subscription, the expiry date for your Disney+ Hotstar (3-months Pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.
The all-new Astro Fibre is Astro's own internet service whereby customers would be able to enjoy the Astro content over the internet via wireless connection along with high-speed internet service ranging from 50Mbps - 800Mbps.
While Astro & Broadband offers Astro content in partnership with Maxis Fibre Broadband or Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.
Successful payment via JomPAY will be posted real time.
Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.
STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Settings and press "OK".
STEP 3
Navigate to Installation Settings and press "OK".
STEP 4
Enter your PIN to access this setting. (Default PIN is 0000).
STEP 5
Navigate to Restore Factory Settings and press "OK".
STEP 6
Navigate to Yes, continue and press "OK" to confirm your selection.
Otherwise, navigate to No, go back to maintain the settings.
STEP 7
Please reboot your box.
STEP 8
New Installation Settings screen will appear.
Click here to follow New Installation Settings guide.
STEP 1
On your remote, press the HOME button.
STEP 2
Navigate to Update Satellite Frequency and press “OK”.
STEP 3
Choose Test Satellite Frequency and press “OK”.
STEP 4
Select Yes, continue and press "OK" to start the test.
Otherwise, select No, go back to cancel.
STEP 5
Satellite Frequency Test progress screen will be displayed.
STEP 6
The test result will be displayed once completed.
Press "OK" to go back to channel.
Please refer to these FAQs and Terms and Conditions for more information.
For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.
STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Set HDMI Audio.
STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.
STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.
STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.
Your Astro Rewards tier is based on how long you've continuously been an Active Astro Pay TV customer:
The rewards you will receive depends on which tier you're in. Rewards are cumulative: If you're in Diamond tier, you will be able to enjoy all the benefits from Magenta, Silver, and Gold tiers.
If you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.
1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.
3. On the address bar, please go to http://192.168.1.254 and the page below will appear.
The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
Username: administrator
Password: Router S/N (Available on the sticker at the back of the router)
4. Once you have successfully login, the router's web-based setup page will appear.
5. At the top of the page, click Wi-Fi Configuration to configure the Wi-Fi parameters.
6. You may change the Wi-Fi Name and the Password to follow your preferences, then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.
Yes. You can make payment using your credit card via My Astro Portal:
- For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia
- For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia
To subscribe, WhatsApp "Smart TV' or call 03-9543 3838.
Astro customers on the previous packages (e.g. Family Pack, Starter Pack, Value Pack, Super Pack Lite, Super Pack or Super Pack Plus) will first have to sign up to our new packages on astro.com.my before they are able to sign up for Multiroom (Smart TV).
You can subscribe to Multiroom (Smart TV) here or via any of our sales channels.
Astro offers 3 different after-sales service that is made available to the customers:
(1) Express (RM75)
(2) Same Day (RM70)
(3) Regular (RM65)
***Price is inclusive of 6% Service Tax.
The Astro Fibre app is a newly introduced mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, share network access to guests in a secure manner, easy device management, amongst many other features for a better WiFi experience. For more information about this app, please visit here.
Activate your Disney+ Hotstar access with your Astro subscription, using the steps below:
Once your Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.
