签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

请输入您的身份证/护照号码

身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


CAN I CANCEL MY ASTRO FIBRE SUBSCRIPTION BEFORE SERVICE ACTIVATION?

Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    RESTORE FACTORY SETTINGS - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the Home button and the menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3    

    Navigate to Restore and press "OK".

    STEP 4    

    Navigate to Restore Factory Settings and press "OK".




    STEP 5

    Enter your PIN to access this setting. (Default PIN is 0000).

    STEP 6    

    Navigate to Restore and  press "OK" to  confirm your selection.    

    Otherwise, navigate to Cancel, go back to remain the settings.

    STEP 7    

    Please wait while the box restoring defaults and will reboot once complete.

    STEP 8    

    Your box will automatically restart and display this screen.

    Click here to follow New Installation Settings guide for Satellite

    Click here to follow New Installation Settings guide for Plug and Play


    MODEM NO POWER - ASTRO FIBRE

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

    3. If issue persists, submit your Feedback Form for further assistance.


    HOW LONG DO I HAVE TO WAIT UNTIL THESE STREAMING APPS ARE AVAILABLE ON ASTRO?

    Please rest assured that streamingapps labelled with "coming soon" 

    will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches. 

    Facebook: @Astro 
    Instagram: @astromalaysia 
    Twitter: @astroonline 

    Kindly take note that streaming appslabelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.


    BOX NO POWER - ULTRA / ULTI BOX

    STEP 1

    Check on the adapter's power light.

    If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.

    Otherwise, if the adapter's power light is OFF, switch off the power for your box.

    STEP 2

    Ensure power cable is connected tightly.

    Plug in power cable to different power socket and switch on the plug.

    You should no longer be experiencing this problem.

    If issue remains, proceed to STEP 3.

    STEP 3

    Try a different power socket to connect the equipment.

    Turn on the power socket and check the adapter's power light.

    If there is no light on your power adaptor's, please submit the issue on our Feedback Form with error details and provide your sim card number for assistance.

    Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.


    WHAT IS THIS INITIATIVE IMPLEMENTED BY THE GOVERNMENT REGARDING URL LINKS IN SMS?

    The Malaysia Communication and Multimedia Commission (MCMC)has issued a directive to all telecommunication companies (telcos) to block the sending and receiving of SMS with URL links. The move is aimed at preventing users from becoming victims of online scams. This exercise is applicable for all person-to-person SMS with URL links sent to or received from local and international mobile numbers, which has already taken effect as of 2 May 2023.


    WHAT IS LIGA MALAYSIA?

    Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.

     


    WHAT ARE THE DIFFERENCES BETWEEN 2.4GHZ AND 5GHZ FREQUENCY BANDS?

    In general, these two bands can be differentiated with these parameters: Coverage, Channel Interference and Speed.

    2.4GHz gives better coverage but lower speeds, while 5GHz provides faster internet but covers a smaller area.


    WHAT WILL HAPPEN TO THE SERVICE IF I DO NOT MAKE PAYMENT ON TIME?

    Please be informed that your service will be suspended if there is no payment after 31 days from your bill cycle date. After 62 days of non-payment, your service will be terminated, and an early cancellation fee will be applied if you are still within the 24-month contract.


    CAN I GET PVR BOX?

    We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.

    Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.


    WHAT IS THE DIFFERENCE BETWEEN MULTIROOM (ASTRO BOX) AND MULTIROOM (SMART TV)?

    Multiroom (Astro Box) requires an Astro box to be setup and can be accessed through the regular satellite feed or streaming on home Wi-Fi. Meanwhile, the Multiroom (Smart TV) only requires a Smart TV and no installation needed. Customers can download the Astro app on the Smart TV and connect to home Wi-Fi to stream.


    WHAT HAPPENS IF I PAY MORE THAN WHAT IS STATED IN MY BILL?

    The balance will be credited into your account, which will be reflected when you receive your next bill. The balance credit will be used to offset your bill balance.


    CHECK SMART CARD STATUS FROM STB DIAGNOSTICS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2  

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Take a look at the Smart Card Status.


    WHICH NEW PACK COMES WITH NETFLIX?

    Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).  

    Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

    If you do not have a bundle which includes Netflix, you may also add a new Netflix subscription to your Astro Bill for billing convenience.


    CAN I USE ASTRO GO WITHOUT AN ASTRO SUBSCRIPTION?

    No. Astro GO is a FREE entitlement exclusively for customers with an Astro subscription. If you do not have an Astro subscription account, please visit astro.com.my to find out more.

     


    I FORGOT WHICH NETFLIX ACCOUNT IS ASSOCIATED WITH MY ASTRO ACCOUNT. HOW DO I FIND THAT OUT?

    You can recover your Netflix login here or at astro.com.my/Netflix

    Step 1: Head to astro.com.my/Netflix

    Step 2: At the FAQ section look for "How to recover my Netflix login email and password


    IS ASTRO FIRST CHANNELS FREE TO CUSTOMER?

    No, Astro First movies/series are available as Per-per-view basis. Pricing is indicated on each of the programme posters. All prices are subjected to 6% service tax.


    ALLO - TPLINK ROUTER

     
    1. Please standby computer/laptop to access to the internet and connection must be via (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, please go to http://192.168.0.1 or www.tplinkwifi.net and below page will appear.
     


    The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different


     

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
     



    5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

     

    6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.


    7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take place.


    Please reconnect to the new wireless name with the new password once completed.


    HOW DO I LINK MY NETFLIX ACCOUNT ON MY ULTRA/ULTI BOX?

    For customers with Entertainment Plus, Movies Plus, Sports Plus, Premium 2, Premium 3, and Platinum Pack 

    1. Launch Netflix from the home screen or via remote control. 
    1. Click on Get Started
    1. If you are an existing Netflix customer, please fill in the email address and password associated with your Netflix account. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over. If you are a new Netflix customer, create a new account by filling in your email address and a password for your new Netflix account. 
    1. In the next screen, you will be shown your default Netflix package “Standard”, you can choose to upgrade to “Premium” here. 
    1. The final screen provides a summary of your account including your email. Click Start Watching to enjoy Netflix on your Ultra/Ulti Box. 

    ‍

    For Non-Entertainment Plus, Premium 2, Premium 3, and Platinum Pack Pack customers (New Netflix customers) 

    1. Launch Netflix from the home screen or via remote control.
    1. Click on Join Now
    1. Create a new account by filling in your email address and a password for your new Netflix account. 
    1. The final screen provides a summary of your account including your email. Click Start Watching to enjoy Netflix on your Ultra/Ulti Box. 

    Note: The Netflix plan will be defaulted to Premium, you may select ‘Change Plan’ to choose the ‘Standard’ plan. 

    ‍

    For Non-Entertainment Plus Pack, Premium 2, Premium 3, and Platinum Pack customers (Existing Netflix customers) 

    1. Launch Netflix from the home screen or via remote control 
    1. Click on Sign-in 
    1. If you are an existing Netflix customer, please fill in the email address and password associated with your Netflix account. 
    1. You will be able to start watching Netflix on your Ultra/Ulti Box once you log in.


    WILL I GET TO ENJOY MORE 4K UHD CHANNELS IN THE FUTURE?

    We are always updating the Multiroom (Smart TV) app to ensure our customers get to enjoy the best entertainment experience. We will keep you posted if you are able to enjoy more 4K UHD channels in the future!


    HOW DO I MAKE PAYMENT THROUGH STANDING INSTRUCTIONS FROM MY ISSUING BANK?

    Please contact your issuing bank for further information. Astro does not directly handle standing instructions. Please utilise our auto-debit facility if you would like hassle-free payments.


    WHY ARE THE SPEEDS SHOWN UNDER "MY NETWORK MAP" DIFFERENT FROM THE SPEEDS SHOWN UNDER "MY DEVICES"?

    The speeds shown under “My Network Map” are the WiFi speeds of your connected devices based on factors such as signal strength, distance of devices from your router, obstructing objects etc. This function allows users to know the signal strengths achievable from every room in their house or any distance from their router, giving users accurate indication If additional mesh is needed or if the placement of their router requires adjustment.

    However, the speeds shown under “My Devices” are the recent WiFi consumption of your connected devices, which allows you to monitor every user’s internet consumption in your household.


    I AM CURRENTLY ON THE OLD MULTIROOM PRICING. WILL I BE AUTOMATICALLY SWITCHED TO THE NEW PRICING?

    No, you will not be automatically switched to the new pricing. To perform a manual switch, please contact us at 03-9543 3838.


    WHAT ARE THE CHARGES FOR CUSTOMERS WHO ARE ON MULTI FREQUENCY E.G. EVERY 3 MONTHS, EVERY 6 MONTHS ETC.?

    For multi-frequency customers, RM10.00 is charged per physical bill generated.


    I AM CURRENTLY SUBSCRIBED TO ASTRO FIBRE + A TV PACK AND GIVEN AN ULTI BOX; CAN I UPGRADE TO THE ULTRA BOX?

    Yes, you may upgrade to the Ultra Box if you are currently on the Entertainment or Movie Pack. If you are on the 500Mbps or 800Mbps plan, the upgrade will be free. However, a one-time fee of RM100 (excluding Govt. Tax) will apply if you are on the 50Mbps or 100Mbps plan. Please call or WhatsApp our Customer Contact Centre at 03-9543 3838 if you would like to make this upgrade. Please refer to the table below for the complete guide for Ultra Box upgrade:


    WHERE IS ASTRO GO AVAILABLE IN?

    Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.


    IS THERE A MINIMUM SUBSCRIPTION FEE IN ORDER FOR ME TO MAINTAIN MY PVR BOX?

    To continue enjoying your PVR decoder and service, you must maintain a minimum monthly subscription fee of RM60 (not inclusive of the recording fee and Govt. Tax).


    DOES THIS MEAN THAT I MUST PAY MORE FOR MY ASTRO SERVICE FROM MARCH 2024 ONWARDS?

    Payment for Astro services will not increase. However, the Service Tax applicable will be increased from 6% to 8% and this will result in an increase in the total amount payable.


    WHAT IS THE ASTRO FIBRE APP?

    The Astro Fibre app is a newly introduced mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, share network access to guests in a secure manner, easy device management, amongst many other features for a better WiFi experience. For more information about this app, please visit here.

     


    HOW LONG DOES IT TAKE FOR PAYMENT TO BE POSTED VIA JOMPAY?

    Successful payment via JomPAY will be posted real time.


    [BOX RETRIEVAL] WHAT SHOULD I DO WITH MY OLD ASTRO BOX UPON RECEIVING MY NEW PLUG & PLAY BOX?

    Once your Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.

    1. Ensure that all cables have been plugged out of the old Astro box. To remove the white satellite cable from your old Astro box, simply hold the cable, twist, and gently pull.
    2. Set aside these items to be ready for our delivery partner to pick up from you:
    • Old Astro Box
    • Old Astro Smartcard/SIM Card (leave this in your Astro Box)
    1. When a courier arrives at your residence, do confirm that they are collecting items on behalf of Astro.
    2. Allow the courier to check the serial number of the Astro box.
    3. Hand them all the items for return, and you're done!


    I WANT TO SUBSCRIBE TO ASTRO FIBRE BUNDLE, IS THERE A DEPOSIT FEE BEFORE INSTALLATION?

    A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.

    No deposit is required for all existing Astro customers and new subscribers (Malaysians).


    WHAT IS THE WARRANTY PERIOD FOR ALL ASTRO FIBRE DEVICES?

    Astro Fibre installation will come with 1 unit of TM fibre modem and 1 WiFi router with 24 months warranty period.

    While warranty period for Mesh WiFi will be treated as one-to-one swap for faulty Mesh units at any point of time during your service tenure with active Mesh subscription.


    DO I HAVE TO PAY EXTRA TO USE ASTRO GO?

    No, Astro GO is a free app for Astro customers. The content available on Astro GO will depend on the subscription pack that you are subscribed to.

    If you do not have an Astro subscription, please click here to find out packages available.

     


    AM I ABLE TO ACCESS TO ALL THE SAME CHANNELS AND APPS VIA MULTIROOM (SMART TV) AS PER MY PRIMARY SUBSCRIPTION?

    The Multiroom (Smart TV) will mirror the subscription entitlement as per your primary subscription. However, NHK World, Radio, Sky News channels and 3rd party apps such as Netflix, Disney+ Hotstar are not available via the Multiroom (Smart TV).


    I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE, WHAT IS THE TAX CHARGED TO THE SERVICES?

    SST of 6% and 8% will be applied accordingly to your bundle services:

    1. 8% SST to Astro TV Pack
    2. 6% SST to Astro Fibre


    HOW DO I SET UP A MESH WIFI NETWORK?

    To set up a Mesh WiFi network around your house, the Mesh unit will need to be paired with the WiFi router. Steps to pair these two devices are as follows:

    i. Place the Mesh unit close to the WiFi router (within 2 meters) and power it on

    ii. After the Mesh unit starts up, press and hold the WPS buttons of the Mesh unit and the WiFi router for 3 - 5 seconds in turn within 2 minutes

    iii. After the WLAN and Internet indicators of the Mesh turns steady blue, the Mesh is connected to the Internet

    iv. Move the Mesh to the desired place where you need to expand WiFi and power it on. After the Internet indicator turns steady blue, WiFi is expanded successfully.

     


    FAQS: ZEE5 ON ASTRO

    Starting 23 March 2023, all Astro customers can subscribe to ZEE5 Premium via Astro as an add-to bill service for only RM10.60/month and enjoy the app’s exciting content offerings on the big screen via the Ultra Box, Ulti Box, website or on-the-go via the ZEE5 mobile app, available on Android and iOS devices.

    ‍

    FAQs: ZEE5 on Astro

    About the ZEE5 app

    ‍

    1. What is ZEE5?

    ZEE5 is an Indian subscription video on demand and over-the-top streaming service run by Zee Entertainment Enterprises. With the app, subscribers can enjoy over 170,000 hours of on demand content from originals, movies, TV shows, music and more across 18 languages including English, Tamil, Hindi and Punjabi – all in a single destination.

    ‍

    2. How can Astro customers enjoy ZEE5?

    Starting 23 March 2023, Astro customers will be able to enjoy ZEE5 Premium’s exciting content offerings for only RM10.60/month on the big screen via their Ultra and Ulti Box, website or on the-go via the ZEE5 mobile app, available on Android and IOS devices. 

    ‍

    For more details on the ZEE5 Premium Membership, please refer to Q12 – Q16.

    ‍

    3. How can I subscribe to ZEE5 via Astro?

    All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.60/month by visiting www.astro.com.my/zee5. 

    ‍

    Please follow the steps below to subscribe:

    ‍

    Step 1: Go to www.astro.com.my/zee5

    Step 2: Log in with your Astro ID

    Step 3: Key in your email address and proceed to add ZEE5 to your bill

    Step 4: Now, enjoy all your favourite shows on ZEE5!

    ‍

    4. How do I access ZEE5 on my Ultra/Ulti Box?

    After successfully adding ZEE5 Premium to your bill, follow the simple steps below to stream ZEE5 on your Ultra/Ulti Box:

    ‍

    Step 1: Go to your Astro Home Page and click “ZEE5” under the Apps rail

    Step 2: Scan the QR code on screen with your mobile device

    Step 3: Log in with an existing ZEE5 ID or sign up for a new account. Then, enter the activation code displayed on your TV screen into the ZEE5 mobile app. 

    Step 4: Now, enjoy streaming ZEE5 on your Ultra/Ulti Box!

    Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

    ‍

    5. Is ZEE5 on the Ultra/Ulti Box the same as the ZEE5 mobile app and website?

    You will be able to watch the same video on demand content on your Ultra/Ulti Box as the ZEE5 mobile app or website. However, ZEE5 live channels are currently not available on the Ultra/Ulti Box. Please stay tuned for updates!

    ‍

    6. Can I access the ZEE5 app outside of Malaysia?

    No, your ZEE5 app is accessible within Malaysia only. 

    ‍

    7. Can I download content on the ZEE5 app for offline viewing?

    Yes, you can download ZEE5’s content on your device for offline viewing if you have subscribed to ZEE5 Premium. This feature is not available if you are not a Premium member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos. 

    ‍

    8. What is the storage requirement for content downloading?

    The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

    ‍

    9. How many devices can I use to stream ZEE5 at the same time?

    You can access your ZEE5 Premium account on up to five (5) devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices. 

    ‍

    10. Are there any subtitles or dubbing available for the content on ZEE5?

    Yes, to enable subtitles or dubbing in your desired language, click on the subtitles/dubbing selection option at the bottom right corner of the video player, then click on the language you desire.

    ‍

    11. Can I change the interface language of the ZEE5 app?

    Yes, you can. Click on Menu > Language and choose your preferred language. Then, click “SAVE”.

    ‍

    ZEE5 Premium Subscription

    ‍

    12. What is a ZEE5 Premium subscription? 

    ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.

    ‍

    13. How much does a ZEE5 Premium subscription cost?

    Astro customers can enjoy a special offer of RM10.60/month (RRP RM14.90/month) including tax when they subscribe to ZEE5 Premium via Astro. 

    ‍

    14. When can I start enjoying my ZEE5 Premium subscription?

    You will be able to enjoy all the content on ZEE5 immediately upon successful purchase from the Astro website. You may enjoy your Premium privileges from the ZEE5 app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.Zee5.com).Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

    ‍

    15. How do I cancel my ZEE5 Premium subscription?

    You may cancel your ZEE5 Premium subscription here. Kindly note that we will not be able to offer a refund if you do decide to leave the ZEE5 app before your subscription period ends.

    ‍

    16. Will there be any penalty fees if I cancel my ZEE5 Premium subscription?

    No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.

    ‍

    App Issues

    ‍

    17. Who may I contact if I encounter any problems with the ZEE5 app?

    If you require assistance with the app:

    1. Submit an in-app feedback form via the ZEE5 website: https://www.zee5.com/contactUs/

    ‍

    If you have issues on billing and entitlement, you may contact Astro’s Customer Service by:

    1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

    2. Reaching to us via WhatsApp by typing “Hi” at 03-95433838 for assistance

    ‍

    18. Will my personal information be protected?

    Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice


    AM I ELIGIBLE FOR A REFUND?

    Refund  can be made when there be a termination of account, over payments and in  cases where payment was wrongly made to another Astro account.


    WHAT DEVICE(S) DO I NEED TO TAKE WITH ME TO MY NEW HOME?

    Please be sure to take your decoder, satellite dish, smartcard, remote control and all other fixtures after dismantling is done by the technician.


    HOW DO I CHANGE MY NETFLIX PLAN OR ACCOUNT INFORMATION?

    You can make changes to your Netflix plans that are included in your Bundle through My Astro app 

    You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.  

     


    WHAT TELCO SERVICE PROVIDERS ARE COMPATIBLE WITH THE SMS ACCOUNT BALANCE SERVICE?

    Currently, Maxis, Digi, Celcom, TuneTalk, U-Mobile, Yes, XOX and Webe.


    I PURCHASED A PPV DAILY PASS BEFORE 8 OCTOBER, WHAT WILL HAPPEN TO MY ENTITLEMENT?

    Your purchased PPV daily pass will still be accessible to you for the purchased duration ie. 3, 5, 7 or 30 days respectively. However, you will no longer be able to purchase PPV daily passes from 8 Oct onward.


    WILL MY CREDIT CARD BE ACCEPTED FOR PAYMENT?

    Yes. You can make payment using your credit card via My Astro Portal:

    - For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia

    - For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia

     


    I HAVE DECIDED TO CANCEL MY MULTIROOM (SMART TV) SUBSCRIPTION A FEW DAYS AFTER SIGNING UP, WILL MY SUBSCRIPTION FEE BE PRORATED?

    Yes, the monthly subscription fee will be prorated into your Astro bill.


    HOW DO I CHECK MY CONTRACT INFORMATION?

    To check your contract, please visit My Astro.


    REMOVE CHANNEL FROM FAVOURITE LIST - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

    STEP 2    

    Select the channel you would like to remove as favourite and press "OK".

    STEP 3  

    Select "Remove from Favourite" and press "OK".

    STEP 4    

    You are successfully removed the channel from favourite list when this screen appears.


    I HAVE SIGNED UP FOR TWO (2) OR MORE MAIN ASTRO SUBSCRIPTIONS BUNDLED WITH NETFLIX. WILL I BE ENTITLED FOR MULTIPLE NETFLIX SUBSCRIPTIONS?

    Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.


    CESSATION OF PAY-PER-VIEW (PPV) ON CH200

    From 8 October 2021 onwards, Astro will be ceasing the daily passes (e.g. 3, 5, 7 & 30 days passes). Please subscribe to the relevant packs to continue enjoying your favourite content. Stay tuned for more exciting offers. Thank you.


    Tags: 签购与安装 Njoi injoy altus oil gas sdn bhd 签购与安装 Njoi broadband taman gloxinia 签购与安装 Njoi maxis banglo kuning 签购与安装 Njoi anjoi rumah eksekutif keselamatan 签购与安装 Njoi faq pantai raja 签购与安装 Njoi unifi kampung kubang bujok 签购与安装 Njoi uniifi taman murni kok pasir 签购与安装 Njoi internet pekan broga 签购与安装 Njoi njoy blok f apartment medan cahaya 签购与安装 Njoi uniifi bangunan koperasi guru melayu kelantan 签购与安装 Njoi astro kampung seratau batu 15 jalan kuching serian 签购与安装 Njoi astro setia ecohill 签购与安装 Njoi uniifi daniel anak chundie 签购与安装 Njoi unifii petronas sg gurap 签购与安装 Njoi unufi hotel royale 签购与安装 Njoi injoy blok k 签购与安装 Njoi internet mandy villa apartment blok a 签购与安装 Njoi njoi wisma tah wah 签购与安装 Njoi unufi block c rumah k tangan perikanan 签购与安装 Njoi njoy batu 27 kg bukit tunggal 签购与安装 Njoi unifii gerai makan minum simbayan 签购与安装 Njoi fibre kampung merawan indah 签购与安装 Njoi unifii sekolah kebangsaan sungai hajo dorani 签购与安装 Njoi njoi pasti bahrul ulum 签购与安装 Njoi uniifi mohd azudin bin mat tahir 签购与安装 Njoi injoy taman kasih 2 ladang mostyn 签购与安装 Njoi injoy taman nuri pintu geng 签购与安装 Njoi fiber blok 23 rum pangsa seksyen 24 签购与安装 Njoi uninfi pekan serian 签购与安装 Njoi astro jabatan kemajuan orang asli negeri selangor 签购与安装 Njoi injoi kampung chenderung dalam 签购与安装 Njoi anjoy pkg bandar pekan 签购与安装 Njoi unifi afico terminal venture sdn bhd 签购与安装 Njoi internet perusahaan kamunting 签购与安装 Njoi njoi perjiranan 9 签购与安装 Njoi unifii sekolah menengah kebangsaan kampung baru kerteh 签购与安装 Njoi unifi hotel la boss 签购与安装 Njoi wifi giatmara bangi 签购与安装 Njoi wifi kuaters d 签购与安装 Njoi enjoi selesa utara enterprise 签购与安装 Njoi faq kompleks kanchut 签购与安装 Njoi wifi mukim derga 签购与安装 Njoi broadband blok g75 签购与安装 Njoi uniifi lilliany restoran katering 签购与安装 Njoi astro blok a apartment sri angkasa 签购与安装 Njoi unufi kedai pejabatcasa tropika 签购与安装 Njoi fiber sekolah menengah kebangsaan kampong selamat 签购与安装 Njoi astro puspakom umw toyota 签购与安装 Njoi anjoy hitachi transport 签购与安装 Njoi faq emma beuty shoppe 签购与安装 Njoi unufi tarker industrial s b