
A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
Enjoy free access to 15+ TV channels & 10+ radio channels.
* Subject to Astro terms & conditions.
Step-1 |
Step-2 |
Step-3 |
Choose a plan & sign-up online. |
Sit back & wait for installation. |
Enjoy your new Astro / Broadband! |
Explore our TV Pack which includes a variety of entertainment channels.
The must-watch local and international content made for everyone in the family.
The best local & international cartoons & educational entertainment.
Global movies and series packed with action, drama and big thrills.
Latest breaking news & current affairs whilst you discover secrets of the world.
Witness every major league & live sports events, plus family entertainment.
The ultimate all-in-one entertainment with movies, sports & a variety of streaming apps.
Good for working from home and streaming. Get connected at 100Mbps and enjoy uninterrupted streaming, gaming, and browsing.
FREE Modem
FREE WiFi-6 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Sports Pack RM99.99 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Epic Pack RM199.99 |
100Mbps Astro Fibre RM99.00 |
Ideal for small families for 4K streaming & gaming. Get connected at 500Mbps and enjoy fast and stable internet for all your needs.
FREE Modem
FREE WiFi-6 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Sports Pack RM99.99 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Epic Pack RM199.99 |
500Mbps Astro Fibre RM149.00 |
Perfect for medium-sized families for work and play. Get connected at 1Gbps and experience ultra-fast internet speeds.
FREE Modem
FREE WiFi-7 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Sports Pack RM99.99 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Epic Pack RM199.99 |
1Gbps Astro Fibre RM229.00 |
Ultimate high-speed internet for everyone and everything. Get connected at 2Gbps and enjoy lightning-fast internet speeds.
FREE Modem
FREE WiFi-7 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Sports Pack RM99.99 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Epic Pack RM199.99 |
2Gbps Astro Fibre RM319.00 |

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.
Including installation.
New decoder complete with satellite dish & cabling.
Including installation.
Reliable broadband plans that enable next-level business growth.
Supports up to 2-3 users on 5 devices.
Supports up to 6 users on 10 devices.
Supports up to 10 heavy users on multiple devices.
Supports up to 10 power users on multiple devices.
Ultimate support for up to 10 power users on multiple devices.
Good for Working From Home and streaming.
100Mbps/50Mbps
Free Standard Router (RG5)
100Mbps/50Mbps
Free Standard Router (RG5)
Netflix Basic
Suitable for full HD streaming & browsing.
300Mbps/50Mbps
Free WiFi-6 Combo Box
300Mbps/50Mbps
Free WiFi-6 Combo Box
Netflix Basic
Ideal for small families for 4K streaming & gaming.
500Mbps/100Mbps
Free WiFi-6 Combo Box
500Mbps/100Mbps
Free WiFi-6 Combo Box
Netflix Standard
Perfect for medium-sized families for work and play.
1Gbps/500Mbps
Free WiFi-6 Combo Box
1Gbps/500Mbps
Free WiFi-6 Combo Box
Netflix Standard
Ultimate high-speed internet for everyone and everything.
2Gbps/1Gbps
Free WiFi-6 Combo Box
2Gbps/1Gbps
Free WiFi-6 Combo Box
Netflix Standard
Reliable broadband plans that enable next-level business growth.
Supports up to 2-3 users on 5 devices.
Supports up to 2-3 users on 5 devices.
Fixed IP.
Supports up to 6 users on 10 devices.
Supports up to 6 users on 10 devices.
Fixed IP.
Supports up to 10 heavy users on multiple devices.
Supports up to 10 heavy users on multiple devices.
Fixed IP.
Supports up to 10 power users on multiple devices.
Supports up to 10 power users on multiple devices.
Fixed IP.
Good for Working From Home and streaming.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Suitable for full HD streaming & browsing.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Ideal for small families for 4K streaming & gaming.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Perfect for medium-sized families for work and play.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Ultimate high-speed internet for everyone and everything.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Applying for
| Astro Njoi UniFi Maxis |
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
STEP 1
On your remote, press the HOME button and the menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Network Settings and press “OK”.
STEP 4
Navigate to Test Connection and press “OK”.
STEP 5
Test Connection results will be displayed on the screen.
You will receive SMS notifications upon successful sign-up with a delivery tracking number for the Plug & Play Box and the Astro SIM card.
If you have forgotten your username or password, you may follow the steps below:
Step 1. Go to netflix.com
Step 2: Click on Sign In
Step 3: Click on "Need Help
We wish to advise you to make your payment before the following month's bill is generated in order to avoid interruption in your viewing experience. Please note that to reconnect your subscription, there will be a charge of up to RM20 (excl. gov tax) upon reconnection, except for Commercial & Hotel customers.
Find out more about the reconnection fee here.
Unfortunately, you will no longer be able to access Disney+ Hotstar via Astro if you cancel your Astro subscription with Disney+ Hotstar entitlement.
You may visit any of Astro's digital platform that you would like to log into. Then, create a new Astro ID using your existing email address or mobile number. After creating your new Astro ID, please use it to log into our digital platforms moving forward.
You may still be using an older version of the Astro GO. To resolve this issue, please go to your respective app store and update your Astro GO app.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Deposit of RM500 (Maxis) and RM300 (Allo) is payable by new subscribers (non-Malaysian). The fee will be reimbursed when service is terminated.
No deposit required for all existing Astro customers and new subscribers (Malaysian).
Starting 29 August 2022 (for Ulti Box customers) and 2 September 2022 (for Ultra Box customers), you will be able to log in to Disney+ Hotstar using your registered mobile number by following these simple steps:
Step 1 - You will receive a Disney+ Hotstar auto-activation SMS on your registered mobile number.
Step 2 - Press the Home button on your Astro remote. Under the "Apps
You will be contacted by Astro via SMS/call at the end of your 24 months speed upgrade period. Customers who choose to remain the upgraded speed after 24 months will be charged as per the monthly subscription fee of the upgraded speed plan from the next month onwards and customers who choose to downgrade to their initial subscribed speed plan will not be charged any additional fees.
Situation 1:
Customer is subscribed to the 50Mbps Astro Fibre plan and is entitled to receive a free 100Mbps speed upgrade for 24 months. If the customer chooses to downgrade back to 50Mbps at the end of the 24-month period, no additional charges will apply.
Situation 2:
Customer is subscribed to the 100Mbps Astro Fibre plan and is entitled to receive a free 500Mbps speed upgrade for 24 months at RM129/month. If the customer chooses to remain with the upgraded speed of 500Mbps at the end of the 24-month period, they will be charged RM189/month* from the 25th month onwards.
*This price might differ depending on the offer or promotion
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to HDMI Audio and press "OK".

STEP 4
Navigate to your preferred selection and press “OK”.

Starting 9 November 2021, you will need to subscribe to the new packages to add on Multiroom to your subscription. Your new package will require a minimum primary subscription fee of RM100.
This is to ensure our customers receive the best possible attention and service via our new packages. We thank you for your understanding.
Unfortunately, this means that you are using a TV model that does not support 4K UHD resolution (Sony BRAVIA 4K GB, Sony BRAVIA 4K UR or Sony BRAVIA VH). Not to worry, we are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!
To request for a move, you may choose to:
1. Self-serve by logging in to My Astro app and follow the steps below:
Step 1: From Account tab, choose Installation address under Subscription.
Step 2: Click "Relocate”.
Step 3: Verify your identity via OTP.
Step 3: Fill in the OTP that you receive and proceed by clicking "Verify"
Step 4: Confirm the Address, a support ticket will be created.
2. Submit your feedback via below link: https://support.astro.com.my/feedback-form
Step1: Choose Feedback Type
Step2: Fill in the form and click “Submit” support ticket.
Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.
STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.
STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.
The main features and changes in this update are the revamped look and feel of Astro's user interface on the Astro Ultra/Ulti Boxes and Astro GO, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation; auto-start Interactive Mode on Astro GO; as well as a Picture-in-Picture mode that shrinks your video player so you can keep watching your favourite shows while using other apps.
The details of each feature are:
For more info, please read our dedicated FAQ on this here.
Astro GO is a companion app that is complimentary for all Astro subscribers and allows up to 2 users to stream at the same time. 200 hours of cloud recording* come complimentary with your Pay TV subscription.
Astro GO+ is an add-on service that enables up to 4 users to stream Astro GO and/or Multiroom Smart TV** at the same time. The amount of cloud recording storage will also be increased to 1500 hours.

*Cloud recording hours are shared across your Astro Box, Astro GO and Multiroom Smart TV
** Provided that you have a Multiroom Smart TV subscription
-The Mesh unit can only be used indoors. It can be mounted onto a wall or be placed horizontally on a desktop. Do not install it in other mode, such as on the ceiling.
-Keep a clearance of at least 10 cm around the device to ensure proper ventilation.
-Keep the device away from electrical appliances that generate strong magnetic or electric fields, such as microwave ovens.
Please follow the steps below:
Step1: Fill in Merge/Split Equipment Form (Part A & Part B)
Step2: A full payment to be made on any outstanding balance for all related accounts (if any).
Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).
Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If issue persists, submit your Feedback Form for further assistance.
What is beIN SPORTS CONNECT?
beIN SPORTS CONNECT is the ultimate live streaming sports service that provides you with access to global sporting events both LIVE and on-demand such as major European football leagues and over 3,000 hours of live tennis via Astro's Ultra Box, Ulti Box, mobile app or web.
How do I access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
On the beIN SPORTS CONNECT mobile app:
Step 1: Open the "beIN SPORTS CONNECT" app and go to your Profile
Step 2: Select "Sign in with Astro" and log in with your Astro ID
Step 3: Go to "Settings" and select the TV Login option
Step 4: A QR code scanner will appear.
Follow the steps below to pair the mobile app with your TV screenOn the Astro Ultra/Ulti Box:
Step 1: At Astro Home, go to the app rail and select "beIN SPORTS CONNECT"
Step 2: Go to the Profile icon at the top of your screen and click "OK"
Step 3: A QR code will be presented on your screen. Use the in-app QR code scanner on your mobile device to scan the QR code
Step 4: Your TV screen will refresh automatically and you will be able to enjoy the beIN SPORTS CONNECT app on your TV!
Who is entitled to access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
Only Astro customers with the Sports subscription as part of their Astro TV Pack (Bundle or add-on) will be able to enjoy the beIN SPORTS CONNECT app on their Ultra/Ulti Box. For further enquiries, please WhatsApp "Get beIN" to our Customer Contact Center at 03-9543 3838.
What are the content available in the beIN SPORTS CONNECT app?
Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue
Can I stream on more than one device at the same time?
No, you can only stream the beIN SPORTS CONNECT app on one device at a time.
How many devices can I use to watch beIN SPORTS CONNECT?
You can have up to five (5) devices registered to your account at any given time. However, you can only stream from one (1) device at a time.
Can I download content for offline viewing?
Unfortunately, downloading of content is not a feature that is currently available.
Are subtitles or dubbing available for the content on beIN SPORTS CONNECT?
Unfortunately, subtitles and dubbing options are currently not available.
How can I subscribe to beIN SPORTS CONNECT via Astro?
The beIN SPORTS CONNECT app is not available as an add-to-bill option. Please visit www.product.astro.com.my/tv to sign up to one of our TV Packs with the Sports subscription.
Can I access the beIN SPORTS CONNECT app outside of Malaysia?
No, you will not be able to watch beIN SPORTS CONNECT content outside of Malaysia as the app is geo-blocked for each country.
How do I register for an Astro ID?
Download the beIN SPORTS CONNECT app > Select "Login with Astro"> Click "Do not have an Astro ID? Click here".
Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.
I have forgotten my password; what should I do?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password
How do I unlock a locked user account?
You may contact Astro's Customer Service by:
Although anyone can create an Astro ID, only the Astro account owner is allowed to link their account to the Astro ID. Otherwise, you will need permission from the account's owner in order to complete the linking.
Once you have received the eKYC link via SMS/email/astro.com.my, you can proceed to follow the instructions on the screen. You can check out the step-by-step image below for more info.
For MyKad/MyPR/MyTentera :

For Passport :

My Astro app and web is currently available in English and Bahasa Malaysia only.
Astro & Broadband comes with 24-month contract commitment.
The all-new Astro Fibre is Astro's own internet service whereby customers would be able to enjoy the Astro content over the internet via wireless connection along with high-speed internet service ranging from 50Mbps - 800Mbps.
While Astro & Broadband offers Astro content in partnership with Maxis Fibre Broadband or Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.
After service termination of your Astro Fibre service, we will call you via your registered mobile number (up to 3 times over 3 days) to schedule an arranged pick-up by one of our Astro agents. Our agent will then come to your doorstep, dismantle the devices for you and retrieve them.
Note: Upon termination of your service, customers are required to return their old Astro Fibre devices to Astro. Failure to do so will incur a fee of RM200 (WiFi Router), RM500 (Fibre Modem) and RM200 (Mesh WiFi Unit - if applicable) for each unit. All prices stated are exclusive of Govt. tax.
You may utilise your credit balance to offset future billing on your Astro account, or contact us here for further enquiries.
If you choose to self-install the Plug& Play Box, then no installation fee will be charged. However, there will be an activation fee (please refer to the table below)

If you choose to have an installer to install the Plug & Play Box, then an installation fee will also apply.
In general, these two bands can be differentiated with these parameters: Coverage, Channel Interference and Speed.
2.4GHz gives better coverage but lower speeds, while 5GHz provides faster internet but covers a smaller area.

Yes, existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre Bundle. The 24-month contract will be renewed.
However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.
*Subject to Terms &Conditions of your contract
Please refer to these FAQs for more information.
Most Astro customers are eligible to use the app, web, Ultra and Ulti boxes. You will only need to login with your Astro ID. Do note that your Astro ID must be linked to your Astro account to use the service. Click "Create now!' on the login page and you will be guided to create an Astro ID if you do not have one.
No additional subscription is required. Video On-Demand (VOD) is a value-added service for all Astrro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR & PVR boxes). All you have to do is connect your decoder to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.
STEP 1
Check your current software version on your box.
If the software version updated (Refer to Table 1) , proceed to STEP 2.
If software version different from Table 1, click here for Software Update guide.

Once software is updated, tune to the impacted channel.
If issue persist, proceed to STEP 2.
STEP 2
Run Test Satellite Frequency.
Click here for the guide.
If dCSS Scan Entrypoint Success, proceed to submit report here.
Guide to submit report:
At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".
Fill up all the required information and submit.
Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).
You will receive appointment details via SMS within 48 hours.

If dCSS Scan Entrypoint Fail, proceed to STEP 3.

STEP 3
Proceed to Update Satellite Frequency.
Click here for the guide.
Once completed, tune to the impacted channel.
If issue persist, proceed to submit report here.
Guide to submit report:
At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".
Fill up all the required information and submit.
Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).
You will receive appointment details via SMS within 48 hours.
The change in due date to 25 days after your billing date is to ensure that your transactions will be processed in a timely manner and subsequently ensure you will enjoy uninterrupted viewing. Please be assured that this change will not affect your monthly bill amount. Kindly check your latest monthly bill statement for more details about this revision.





Option 1
Modem connection

Router connection


3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN port) to PC/Laptop.
4. If you have change the password in Selfcare Time portal recently, please change the router configuration follows the new password made in Selfcare, but if you didn't make any changes, please go to Step 5.
5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
Option 2 / Option 3
1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Gently remove fiber optic cable and blow / wipe the tip of the fibre cable. This is to clean up the cable in order to avoid any interferences.
3. Re-insert the fiber cable to the optical port behind the modem.
4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.
Modem Connection

Router Connection


5. Make Sure both cables on Modem (LAN Port 4 /LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.


6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.
5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
Option 4
1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
Option 5
1. Please ensure LAN cable is directly connected to modem port LAN 1.

2. Please use different LAN port if LAN 1 port is still off / not working.
3. If the issue persists, submit your feedback form for further assistance.
While this technology has its benefits, different devices at home have different reaction and response to changes in signal strength and quality, and it's almost impossible to predict if they will make good band choices due to the interaction between the devices and the Wifi router. Some smart home devices also recommend that band steering is not used due to various reasons such as needing a constant consistent connection, ability to only connect to a particular band, registration of the respective MAC address, etc..
Example:
As single SSID is used, the device may remain on a weak 5GHz network instead of switching over to stronger 2.4GHz network.
Please contact your issuing bank to enable card-not-present (CNP) transactions. This security measure helps us to protect your card information from being misused in fraudulent transactions.
Access Astro GO via:
Create Astro ID and secure your ID by linking it to your Astro Account.
Upon launching Astro GO app, you will be required to login with your Astro ID. If you do not have an Astro ID, please follow the steps below to create one.


Log in with your Astro ID and start streaming.
Please note that Astro GO is exclusive for Astro customers.
In the new bill layout, there are three tax indicators for customer to refer: S1 (8%), S2 (6%), and N (non-taxable item). Each item list will be marked in accordance with the tax indicator below:
Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.
Payment for Astro services will not increase. However, the Service Tax applicable will be increased from 6% to 8% and this will result in an increase in the total amount payable.
Yes, there are five digital bill platforms available for all customers to check their Astro bills:
A. MyAstro Web
1. Visit www.astro.com.my
2. Goto “My Account”, then select “Manage Account”
3. Login to My Astro Web using your Astro ID
4. Select “Account” to view your bills
B. My Astro app
If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
C. WhatsApp
Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill.
Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.
D. Astro Quick Pay
1. Visit https://pay.astro.com.my
2. Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar.
E. IVR
1. Call +603-95433838
2. Press 1 for Account Related Queries
3. Input your 10-digit Astro Account no. or 12-digit MyKad no.
4. Press 2 for Payment and Billing
5. Press 1 to receive an SMS with your bill balance and a link to pay online
F. Channel 200
Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.
G. Auto-Debit
Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.
Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.
STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to Preferences and press "OK".

STEP 3
Navigate to Language and press "OK".

STEP 4
Choose your language preferences and press "OK".

STEP 5
Select Yes, continue and press "OK" to confirm on the changes.
Otherwise, select No, go back to cancel.

1. Please ensure your modem and router power plugs are securely connected to the power socket.

2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

3. If issue persists, submit your Feedback Form for further assistance.
Step 1: Launch the app on your Smart TV.
Step 2: You will be able to see a welcome screen with a QR code and URL.

Step 3: Scan the QR code or go to astro.com.my/tvapp on your mobile and enter your unique code (e.g. FSJV-SMBS) displayed on the TV screen

Step 4: At the login page, you will need to log in with your Astro ID (registered email or mobile number) and password.
(If you do not have an Astro ID, click on "Create now"
to sign up and link to your Astro account – check the following on the steps)

Step 5: Once you have successfully logged in on your mobile, the Astro app will launch on your Smart TV screen. You can continue to browse and watch your favourite shows on the Smart TV.
Step 1:
Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address>
Example: ASTRO EBILL 0156123412 abcdabcd@gmail.com
Step 2:
Send SMS to 66688
Note: This request must be sent from account holder’s mobile/primary number
*Standard telco charges and Terms & Conditions apply
Call our contact centre 03-9543 3838 or visit us at astro.com.my.