We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

By default, the band steering featured is disabled. Follow these steps to enable it.

Note: Band Steering is called Dual-band Combination in the router web interface.

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user
Password: user

 

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

6. Click on Dual-band Combination button to enable the Band Steering.

7. A pop-up message will appear showing "The device network may be disconnected when dual-band combination is enabled". Click "OK" to proceed.

8. Set the Wi-Fi name and Wi-Fi password based on customer's preferences. Then click "Apply" for the changes to take place.

Please reconnect to the new Wi-Fi name with the new password once completed.

Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+. 

The main changes are the revamped look and feel of the user interface on the Smart TV App, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation.

For more info, please read our dedicated FAQ on this here.

In addition, we have also recently introduced a new look to the Title Information Page and the ability to disable the Profile Selection Screen. For more information, please click here.

You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.  

If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:  

1. Cancel your existing subscription with Netflix  

1. Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill  

1. To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix  

1. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over  

Please fill up the forms below for processing your request:
Transfer of Equiment Ownership Form

STEP 1    

On your remote, press the Home button and the home menu will  be displayed on top of your screen.

STEP 2

Navigate to Guide.

STEP 3    

Select the channel you would like to lock and press "OK".

STEP 4   

Select "Lock Channel" and press "OK".

STEP 5    

You channel is successfully locked when this screen appears.

STEP 6

Your selected channel will  have a lock tagging after being locked.

Rescheduling must be done at least 1 hour prior to the original appointment time.

If you are interested to upgrade your box, you can do so via Astro's retailers or online as follows:

I. Visit https://hub.astro.com.my/#5

II. Select `Box Upgrade` and log in with your Astro ID

III. Select the box you would like to upgrade

Please ensure you:  

a. Have your original identification card “MyKad” (Front & Back) with you (Malaysian).

b. Have your original Passport & Visa with you (Non-Malaysian).

c. Are in a brightly lit environment

Yes, a charge of up to RM20.00 may be imposed upon reconnection.

Of course not! It is a value added service introduced for your convenience. You will only be billed for any package take ups or service upgrades, which will be reflected in your next Astro invoice.

No, Astro Fibre is only available for a 24-month contract period upon sign-up.

No, there is no penalty or switching fee if you decide to cancel your Multiroom (Smart TV) subscription.

Step 1: You request for a move. 

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Step 2: One of our agents will contact you within 24 hours to set an appointment if you’re using Self Service - Astro Self-Service Portal.

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Step 3: You will receive a reminder of your appointment an hour before your scheduled time.

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Step 4: The technician will dismantle your satellite dish.

If there is no satellite dish, customers should dismantle the modem, router, and decoder by themselves.

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Step 5: You will need to transport your device(s) to your new home.

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Step 6: The technician will reinstall your satellite dish, (including modems and routers for broadband customers) at your new home based on the schedule appointment.

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Note For IPTV Customers:

1. Upon relocation request, all exiting IPTV customers will be converted to our Astro & Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug & Play without satellite dish.

2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug & Play service, no satellite dish is required, hence no extra charge will be incurred.

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.        

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1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    

3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different).          

Username: admin          

Password: (Leave the field blank)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, click Settings and then choose Wireless.

6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID) i.e. 2.4GHz and 5GHz.

You may connect to any of the SSID, preferably with a stronger signal available.

7. You may change the Wi-Fi Name (SSID) and the Password to follow your preferences, and then click "Save" for the changes to take  place.

Please reconnect to the new wireless name with the new password once completed.

1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels

At this point in time, the Disney+ Hotstar app on the Ultra or Ulti Box does not support Dolby audio. We are working to enable this in a future update. 

Step 1: Download the My Astro app from either the App Store, Google Play or HUAWEI AppGallery.

Step 2: Sign in with your Astro ID.

Step 3: Select "Rewards" on the home screen to get started.

Watch this tutorial to learn how to create your Astro ID.

Astro Rewards is your free loyalty programme - a way for us to say thank you for being with us.

We're always adding new and exciting gifts, deals, and experiences for you - all ready and waiting in the My Astro app for you, right at your fingertips. Here's the best part, the longer you're with us, the better your rewards!

Your existing offers with us will not be affected and will continue until the agreed upon date. 

By keying in the 10-digit account number, Astro will be able to provide better self-service options, as it allows Astro to customise automation options based on the needs of each customer's account.

Yes, you can restrict programmes based on the age rating by going to "Settings” > “Parental Controls & Profiles” on your Astro Box and Astro GO app. Alternatively, you may also create a Kids Profile that provides security with a 4-digit PIN to exit and accessibility to kids-friendly channels and On Demand content only.

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the SIM card at the left side and gently pull it out.

STEP 3

Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be experiencing this problem.    

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.

Please rest assured that streamingapps labelled with "coming soon" 

will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches. 

Facebook: @Astro 
Instagram: @astromalaysia 
Twitter: @astroonline 

Kindly take note that streaming appslabelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.

You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+. 

Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed. 

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

From General Tab, look at the Smart Card No for the smartcard number.

STEP 5    

Take look at the Set Top Box Serial Number for the box serial number.

STEP 1

Check on your TV input to ensure correct input selected.

If issue remains, switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Unplug the HDMI cable from your box and plug it back in securely.

STEP 3

Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 4

Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form with the error details and provide  sim card number for assistance.

-The Mesh unit can only be used indoors. It can be mounted onto a wall or be placed horizontally on a desktop. Do not install it in other mode, such as on the ceiling.

-Keep a clearance of at least 10 cm around the device to ensure proper ventilation.

-Keep the device away from electrical appliances that generate strong magnetic or electric fields, such as microwave ovens.

Only new and existing Astro Fibre customers with the latest RG21 router can use the Astro Fibre app.

• With numerous OTT entrants, consumers are suffering from subscription fatigue. In fact, they are looking for a one stop shop platform where OTT services are integrated in one place.

• Astro offers flexibility and convenience with new packs where customers can get the convenience of accessing a variety of content via Ultra Box as the single remote-control solution.  

• In addition, there will be cost savings for Astro customers to purchase both Netflix and Astro together. Even better deals available if customers also subscribe to broadband for a better-connected experience.

1. Tune to Astro channel 200 - select "Add-Ons"

2. Select the option for Monthly Subscription

3. Send the WhatsApp code as per displayed on the TV screen

Non-standard Broadband installation covers the scenario where additional cables and drilling is required to complete your Astro & Broadband installation or by installing the cable in the walls/ceilings. There are additional fees applied for the additional requirements as follows:

Yes, your charges during the deferment days will be pro-rated and reflected in your next bill. Please note that due to the recent requested change in your Astro account, the expiry date for your Disney+ Hotstar (3-months pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.

A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.

Please refer to "Upon downloading the app, what do I do next?" question on this FAQ here or call us at 03-9543 3838 for any further queries.

Purchase function on Astro GO is only available for Android devices, Huawei devices and on the Astro GO website. For Apple device users, please head to astrogo.astro.com.my to make your purchase.

Purchase instruction:

Head to the Store section

Click on RENT

Enter Your PIN (Default PIN 0000)

Confirm to Purchase

Purchased Success. Enjoy!

You purchased content title will be available under "Rental" in My Library. All purchases on Astro GO will be added to your monthly bill and accessible on both Astro GO and your Astro decoder. Cancellation of purchase is not possible upon confirmation.

*Purchase of content is only available on Android & Huawei devices and on the Astro GO website*

You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the blue port at Cisco Router and direct to computer/laptop].

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.1 and below page will appear.

4. Type the Username and Password as below. Then click OK. (These are the defaults, if you have done previous configuration on your router the password may be different).
 

Username: admin

Password: admin (or time123)
 

5. The router's web-based setup page should now appear. Please follow below steps for the configuration.

i. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

ii. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

iii. Leave the Channel Width set to 20MHz Only.

iv. Click the drop-down arrow for Channel, then select your desired channel.

Choose between 1 until 11 (Suggested 1,6,11).

v. Click Save Settings to apply your changes. Router will auto reboot and connection re-establish after few minutes.

The speeds shown under “My Network Map” are the WiFi speeds of your connected devices based on factors such as signal strength, distance of devices from your router, obstructing objects etc. This function allows users to know the signal strengths achievable from every room in their house or any distance from their router, giving users accurate indication If additional mesh is needed or if the placement of their router requires adjustment.

However, the speeds shown under “My Devices” are the recent WiFi consumption of your connected devices, which allows you to monitor every user’s internet consumption in your household.

You do not need to request for a reconnection as our system will detect your payment and process it immediately, provided you paid via a real-time payment channel.

Click here for a full list of our payment channels.

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Select General Diagnostics and press "OK".

STEP 5  

Details information of General Diagnostics screen will be displayed.

STEP 6    

Press down arrow on your remote to get more information.

The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help