To check your payment history for your Astro bill, you can do it through My Astro. Here's how:

1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account > Bills > Payment History
4. You will be able to see your payment history for the last twelve (12) months

💳 Want to manage your Astro bills easily?

📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps

You can record your favourite shows, save them to the cloud storage and watch it across any of your devices (Astro Box, Astro GO devices, Multiroom Smart TV).

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

1. Try loading the site on a different device.

Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

If the website doesn't load on another device, the problem is either with the network or the website itself.

2. Restart your computer.

Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.

3. Try loading the site in a different browser.

There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.

4. Temporarily disable your antivirus program.

Your antivirus software may be interfering with your ability to load certain websites.

Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.

5. Reset your modem and router.

Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.

6. Check your computer's date and time settings.

If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.

Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

7. In the event the problem persists, please provide below details for further escalation:

i. List of websites effected.

ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.

iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.

iv. Run the Ping Test - Please click here for Ping Test guideline.

Once you've gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.

Currently, this change affects SMS bills only. Other SMSs such as (but not limited to) bill reminders, payment notifications, promotional SMSs or technical appointment reminders will still be sent to you if applicable.

Yes, you can continue to access Prime Video if you have an active subscription to the Epic or Movie packs, where Prime Video is included.

If you upgraded to a pack that includes Prime, you do not need to reactivate Prime Video. Streaming access will continue seamlessly.

If you downgraded from a pack that includes Prime Video, you will need to reactivate Prime Video to resume streaming and retain your watch history.

Your watch history is linked to the Prime Video account that was initially activated. Therefore, if you reactivate Prime Video using the same email address or mobile number used during the original activation, your previous watch history will be restored.

Note: If you are on any other pack, you will need to purchase Prime Video separately at RM25 month to continue enjoying access.

No, anyone can make payments on your behalf as long as the credit card is used by the owner themselves.

Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.

No, Astro will cover all expenses related to returning the box.

When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.

When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.

No, if your account is suspended or disconnected, you will retain your existing subscription when you reconnect.

Yes, subtitles are available. Sun NXT offers English subtitles for most of the movies released in the year 2024 and onwards.

You will receive an SMS from us informing you of the receipt of your Astro Box. However, if you wish to track the delivery of your Astro Box, you can use the tracking number available on the consignment note.

For customers with the Ultra or Ulti Box, you will be charged a fee of RM100 (not inclusive of Govt. tax) upon confirmation of lost Astro Box and Smart Card/SIM Card.

For lost Smart Card/SIM card only, you may be charged RM50 to obtain a replacement.

The new packs will be available starting 9 December 2024 and you can subscribe via:

• The Astro website: www.astro.com.my

• WhatsApp at 03-9543 3838 and type GET ASTRO

• Astro Customer Service Centres

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

You can request for a password reset by clicking on "Forgot My Password' at the login page.

Of course! Please ensure your account is active when requesting for a move.

No, you will not be able to watch beIN SPORTS CONNECT content outside of Malaysia as the app is geo-blocked for each country.

You can reschedule the collection appointment by calling our courier agent/installer directly.

Yes, you can manage all of your Astro Fibre subscriptions with the Astro Fibre App. However, you would need to create a different Astro ID for each Astro Fibre account.

Starting from 24 January 2025, Astro One Pack customers can add on Netflix ala-carte (comes with 24 months contract) plan to their subscription. This plan allows customers to choose from three Netflix subscription plans Basic, Standard, and Premium with a 24-month contract. This plan is offered at a discounted rate compared to the regular monthly Netflix add on, providing a cost-effective way to enjoy Netflix content.

e‑Invoice comes with several key benefits that can enhance your overall billing experience, including:

Greater convenience
Receive your invoice in a secure digital format and access it anytime. No printed bills are sent to your address.

Improved security
Each e‑Invoice comes with a validation link through IRBM’s system, helping ensure authenticity and reducing the risk of lost or tampered documents.

Better support for tax compliance
Digital invoices make it easier to submit the right documentation for tax purposes and ensure your records align with regulatory requirements.

More efficient record keeping
All invoices are stored digitally, making retrieval, tracking and financial reporting simpler.

Environmentally friendlier
Going digital helps reduce paper usage and contributes to sustainable, eco‑friendly practices.

Your Astro GO email will be delivered to you within an hour upon checkout. Please click the link provided to set up your password and download the Astro GO app on your device by clicking here (Google Play Store) or here (iOS App Store). If you want to stream it directly via your computer or laptop, Astro GO is also available at astrogo.astro.com.my. Log in with your Astro ID and start streaming!

• Starting 1 March 2026 - Astro Showtime (CH 411), Rock Action (CH 414), and Rock X Stream (CH 415) will be available to customers
• Starting 1 April 2026 - Astro FAM Time (CH 412) will be available to customers

Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you'll love.

Astro customers with an internet-connected Ultra Box or Ulti Box can access the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website.

There are 4 ways for you to contact us for assistance:

1. Submit an in-app feedback form via the iQIYI app by following these simple steps:
   • Step 1: Click on your Profile
   • Step 2: Click on "Help & Feedback"
   • Step 3: Click on "Feedback" at the bottom of the page
   • Step 4: Fill in your email address. Please ensure it is accurate as you will be contacted via this email address.
   • Step 5: Briefly explain the problem/trouble/feedback
   • Step 6: Click "Submit"
2. Please contact the iQIYI customer service team via [email protected]. You will receive a response within 3-5 working days.
3. Kindly include your iQIYI UID information when you submit your feedback via email by following these simple steps:
   • Step 1: Open the iQIYI app
   • Step 2: Tap on the "Me" button at the bottom right
   • Step 3: Tap on your username at the top left
   • Step 4: Scroll down to the "Personal Data" page and copy your "UID" number
4. If you are an Astro customer, you may also contact our Customer Service by:
   • Submitting a feedback form here: https://support.astro.com.my/feedback-form;
   • Reaching to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.

Yes, watching on the Astro Smart TV app will utilise one (1) of your Astro Go concurrency.

Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.

Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.

You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.

You can subscribe to the Astro X3 packs through the following channels:

i. Customer Support: Astro Customer Service, Sales Representatives, or visit Astro Stores for assistance.
ii. WhatsApp: Reach out to our sales agent by sending “Hi” to 03-95433838, select Sign Up, and Connect to Agent.
iii. Astro Official Website: Visit https://product.astro.com.my/tv , choose the Astro X3 packs, and complete the sign-up to start streaming instantly.

If Netflix is included as part of your Astro pack, you will find it in My Astro app

where you will be able to manage all the streaming apps you are entitled to.

Netflix will also be included in your Astro bill under “Monthly Charges”

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

The balance will be credited into your account, which will be reflected when you receive your next bill. The balance credit will be used to offset your bill balance.

Customers who have lost their Ultra Box or Ulti Box will be charged RM 100 (exclusive of Sales and Service Tax).

The Malaysia Communication and Multimedia Commission (MCMC)has issued a directive to all telecommunication companies (telcos) to block the sending and receiving of SMS with URL links. The move is aimed at preventing users from becoming victims of online scams. This exercise is applicable for all person-to-person SMS with URL links sent to or received from local and international mobile numbers, which has already taken effect as of 2 May 2023.

Yes, you can. Once you update your email address, your next e‑bill will be delivered to the new email address you’ve provided. It’s important to make sure your email address is accurate so you can continue receiving your monthly e‑bill without interruption.

Click here for a step‑by‑step guide on how to update your email address.

• If you have signed up for a PVR (New customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
• If you have signed up for a PVR (Existing customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
• If you took up a PVR decoder at a special offer with the package subscription of Super Pack Lite/Super Pack/Super Pack Plus/monthly subscription > RM169.60 (price includes Govt tax), you will have to maintain your package subscription for a minimum of 6 months, or a flat penalty fee of RM106 (price includes Govt tax) shall apply.