
A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
Enjoy free access to 15+ TV channels & 10+ radio channels.
* Subject to Astro terms & conditions.
Step-1 |
Step-2 |
Step-3 |
Choose a plan & sign-up online. |
Sit back & wait for installation. |
Enjoy your new Astro / Broadband! |
Explore our TV Pack which includes a variety of entertainment channels.
The must-watch local and international content made for everyone in the family.
The best local & international cartoons & educational entertainment.
Global movies and series packed with action, drama and big thrills.
Latest breaking news & current affairs whilst you discover secrets of the world.
Witness every major league & live sports events, plus family entertainment.
The ultimate all-in-one entertainment with movies, sports & a variety of streaming apps.
Good for working from home and streaming. Get connected at 100Mbps and enjoy uninterrupted streaming, gaming, and browsing.
FREE Modem
FREE WiFi-6 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Sports Pack RM99.99 |
100Mbps Astro Fibre RM99.00 |
| What is included? |
Epic Pack RM199.99 |
100Mbps Astro Fibre RM99.00 |
Ideal for small families for 4K streaming & gaming. Get connected at 500Mbps and enjoy fast and stable internet for all your needs.
FREE Modem
FREE WiFi-6 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Sports Pack RM99.99 |
500Mbps Astro Fibre RM149.00 |
| What is included? |
Epic Pack RM199.99 |
500Mbps Astro Fibre RM149.00 |
Perfect for medium-sized families for work and play. Get connected at 1Gbps and experience ultra-fast internet speeds.
FREE Modem
FREE WiFi-7 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Sports Pack RM99.99 |
1Gbps Astro Fibre RM229.00 |
| What is included? |
Epic Pack RM199.99 |
1Gbps Astro Fibre RM229.00 |
Ultimate high-speed internet for everyone and everything. Get connected at 2Gbps and enjoy lightning-fast internet speeds.
FREE Modem
FREE WiFi-7 Router
Unlimited data
| What is included? |
Entertainment Pack RM49.99 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Entertainment Pack + Kids RM59.98 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Entertainment Pack + Blockbuster RM59.98 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Entertainment Pack + News & Documentaries RM64.98 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Sports Pack RM99.99 |
2Gbps Astro Fibre RM319.00 |
| What is included? |
Epic Pack RM199.99 |
2Gbps Astro Fibre RM319.00 |

A free satellite TV service from Astro. Watch lifetime entertainment, news, learning & information and more.
Pictures for illustration only.
New decoder only without satellite dish & cabling. You must have Astro/Njoi satellite dish and cable installed and working properly.
Including installation.
New decoder complete with satellite dish & cabling.
Including installation.
Reliable broadband plans that enable next-level business growth.
Supports up to 2-3 users on 5 devices.
Supports up to 6 users on 10 devices.
Supports up to 10 heavy users on multiple devices.
Supports up to 10 power users on multiple devices.
Ultimate support for up to 10 power users on multiple devices.
Good for Working From Home and streaming.
100Mbps/50Mbps
Free Standard Router (RG5)
100Mbps/50Mbps
Free Standard Router (RG5)
Netflix Basic
Suitable for full HD streaming & browsing.
300Mbps/50Mbps
Free WiFi-6 Combo Box
300Mbps/50Mbps
Free WiFi-6 Combo Box
Netflix Basic
Ideal for small families for 4K streaming & gaming.
500Mbps/100Mbps
Free WiFi-6 Combo Box
500Mbps/100Mbps
Free WiFi-6 Combo Box
Netflix Standard
Perfect for medium-sized families for work and play.
1Gbps/500Mbps
Free WiFi-6 Combo Box
1Gbps/500Mbps
Free WiFi-6 Combo Box
Netflix Standard
Ultimate high-speed internet for everyone and everything.
2Gbps/1Gbps
Free WiFi-6 Combo Box
2Gbps/1Gbps
Free WiFi-6 Combo Box
Netflix Standard
Reliable broadband plans that enable next-level business growth.
Supports up to 2-3 users on 5 devices.
Supports up to 2-3 users on 5 devices.
Fixed IP.
Supports up to 6 users on 10 devices.
Supports up to 6 users on 10 devices.
Fixed IP.
Supports up to 10 heavy users on multiple devices.
Supports up to 10 heavy users on multiple devices.
Fixed IP.
Supports up to 10 power users on multiple devices.
Supports up to 10 power users on multiple devices.
Fixed IP.
Good for Working From Home and streaming.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Suitable for full HD streaming & browsing.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Ideal for small families for 4K streaming & gaming.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Perfect for medium-sized families for work and play.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Ultimate high-speed internet for everyone and everything.
Free WiFi-6 Router
Free WiFi-6 Router
Unlimited voice call
Applying for
| Astro Njoi UniFi Maxis |
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.
Your bill statement will include details of your monthly subscription charges; e.g. charges for your chosen Astro packages and Broadband service. It will also show the time period of which your first bill will cover, as well as indicate how much the total charges are and when the payment due date is.
Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.
Yes, all existing Astro & Broadband customers within contract or out of contract can subscribe to Astro & Broadband offerings. The 24 months contract will be renewed upon signing up for the new packs.
You may still be using an older version of the Astro GO. To resolve this issue, please go to your respective app store and update your Astro GO app.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out.
Make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
The minimum recommended internet speed is 10 Mbps for HD videos and 30 Mbps for 4K UHD videos.
You will be able to watch almost immediately while the content streams through your Astro Box. Buffer time for the video to load will depend on the speed of your broadband.
Your average internet usage is shown as below:

Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.
We noticed that you've recently requested for a change in your Astro account.
As this change will affect your overall monthly subscription, the expiry date for your Disney+ Hotstar (3-months Pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.
If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.
If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix's Website, etc). This change will reflect in your next bill. From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.

You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 minutes.
1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different)
Username: admin
Password: (Leave the field blank)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, click Settings and then choose Wireless.

6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID); i.e. 2.4GHz and 5GHz.
i. For 2.4GHz setting, click Advanced Settings to display more available options.

ii. To change the channel, click the drop-down arrow for Wi-Fi Channel, then select your desired channel.
Choose between 1 to 13 (Suggested channels : 1,6,11). Click Save for the changes to take place.
The router will auto reboot and connection will re-establish after few minutes.

iii. Next, for 5GHz setting, click Advanced Settings to display more available options to make changes on the wireless channel for 5GHz.

iv. Click the drop-down arrow for Wi-Fi Channel, then select your desired channel from the selection.

v. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few minutes.
Disney+ Hotstar is available on Chromecast (Gen 2 onwards, firmware 1.43 & above) and with the latest version of the Disney+ Hotstar app on iPhone, iPad and Android mobile.
Follow these instructions to cast your film/series:
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2
Locate the SIM card at the left side and gently pull it out.

STEP 3
Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on.
Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.
STEP 1
Check on the adapter's power light.
If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
Otherwise, if the adapter's power light is OFF, switch off the power for your box.

STEP 2
Ensure power cable is connected tightly.
Plug in power cable to different power socket and switch on the plug.
You should no longer be experiencing this problem.
If issue remains, proceed to STEP 3.

STEP 3
Try a different power socket to connect the equipment.
Turn on the power socket and check the adapter's power light.

If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.
Yes, you can return the Astro Box & Smart Card/SIM Card even after being charged for the box fee. After successfully returning the box, Astro will proceed to refund the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse.
1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If issue persists, submit your Feedback Form for further assistance.
STEP 1
Try to change channels on your Astro remote. Check the LED light.
If the LED is blinking 3 times or if it is not blinking, replace the batteries and proceed to STEP 2.
Otherwise, if the LED is blinking 1 time, your remote is working fine, let's proceed to STEP 3.
STEP 2
Check if you can change channels using your Astro remote control. You should no longer be experiencing this problem if is a battery issue.
If issue remain after batteries replacement, proceed to STEP 3.
STEP 3
You need to refresh the box setting manually from the box front panel.
Refer to Refresh Box setting (Clear NVRAM) - Ultra / Ulti Box.
If issue persist, please submit the issue on our Feedback Form.
No, there is no penalty or switching fee if you decide to cancel your Multiroom (Smart TV) subscription.
Yes, all Astro customers with a Disney+ Hotstar subscription can access the app on the Ultra/Ulti Box. To access the app, please refer here.
STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to Preferences and press "OK".

STEP 3
Navigate to Language and press "OK".

STEP 4
Choose your language preferences and press "OK".

STEP 5
Select Yes, continue and press "OK" to confirm on the changes.
Otherwise, select No, go back to cancel.

Multiroom discount rates will be removed upon splitting the account.
Yes, you can restrict programmes based on the age rating by going to "Settings” > “Parental Controls & Profiles” on your Astro Box and Astro GO app. Alternatively, you may also create a Kids Profile that provides security with a 4-digit PIN to exit and accessibility to kids-friendly channels and On Demand content only.
Starting 23 March 2023, all Astro customers can subscribe to ZEE5 Premium via Astro as an add-to bill service for only RM10.60/month and enjoy the app’s exciting content offerings on the big screen via the Ultra Box, Ulti Box, website or on-the-go via the ZEE5 mobile app, available on Android and iOS devices.
1. What is ZEE5?
ZEE5 is an Indian subscription video on demand and over-the-top streaming service run by Zee Entertainment Enterprises. With the app, subscribers can enjoy over 170,000 hours of on demand content from originals, movies, TV shows, music and more across 18 languages including English, Tamil, Hindi and Punjabi – all in a single destination.
2. How can Astro customers enjoy ZEE5?
Starting 23 March 2023, Astro customers will be able to enjoy ZEE5 Premium’s exciting content offerings for only RM10.60/month on the big screen via their Ultra and Ulti Box, website or on the-go via the ZEE5 mobile app, available on Android and IOS devices.
For more details on the ZEE5 Premium Membership, please refer to Q12 – Q16.
3. How can I subscribe to ZEE5 via Astro?
All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.60/month by visiting www.astro.com.my/zee5.
Please follow the steps below to subscribe:
Step 1: Go to www.astro.com.my/zee5
Step 2: Log in with your Astro ID
Step 3: Key in your email address and proceed to add ZEE5 to your bill
Step 4: Now, enjoy all your favourite shows on ZEE5!
4. How do I access ZEE5 on my Ultra/Ulti Box?
After successfully adding ZEE5 Premium to your bill, follow the simple steps below to stream ZEE5 on your Ultra/Ulti Box:
Step 1: Go to your Astro Home Page and click “ZEE5” under the Apps rail
Step 2: Scan the QR code on screen with your mobile device
Step 3: Log in with an existing ZEE5 ID or sign up for a new account. Then, enter the activation code displayed on your TV screen into the ZEE5 mobile app.
Step 4: Now, enjoy streaming ZEE5 on your Ultra/Ulti Box!
Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.
5. Is ZEE5 on the Ultra/Ulti Box the same as the ZEE5 mobile app and website?
You will be able to watch the same video on demand content on your Ultra/Ulti Box as the ZEE5 mobile app or website. However, ZEE5 live channels are currently not available on the Ultra/Ulti Box. Please stay tuned for updates!
6. Can I access the ZEE5 app outside of Malaysia?
No, your ZEE5 app is accessible within Malaysia only.
7. Can I download content on the ZEE5 app for offline viewing?
Yes, you can download ZEE5’s content on your device for offline viewing if you have subscribed to ZEE5 Premium. This feature is not available if you are not a Premium member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.
8. What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.
9. How many devices can I use to stream ZEE5 at the same time?
You can access your ZEE5 Premium account on up to five (5) devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.
10. Are there any subtitles or dubbing available for the content on ZEE5?
Yes, to enable subtitles or dubbing in your desired language, click on the subtitles/dubbing selection option at the bottom right corner of the video player, then click on the language you desire.
11. Can I change the interface language of the ZEE5 app?
Yes, you can. Click on Menu > Language and choose your preferred language. Then, click “SAVE”.
12. What is a ZEE5 Premium subscription?
ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.
13. How much does a ZEE5 Premium subscription cost?
Astro customers can enjoy a special offer of RM10.60/month (RRP RM14.90/month) including tax when they subscribe to ZEE5 Premium via Astro.
14. When can I start enjoying my ZEE5 Premium subscription?
You will be able to enjoy all the content on ZEE5 immediately upon successful purchase from the Astro website. You may enjoy your Premium privileges from the ZEE5 app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.Zee5.com).Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.
15. How do I cancel my ZEE5 Premium subscription?
You may cancel your ZEE5 Premium subscription here. Kindly note that we will not be able to offer a refund if you do decide to leave the ZEE5 app before your subscription period ends.
16. Will there be any penalty fees if I cancel my ZEE5 Premium subscription?
No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.
17. Who may I contact if I encounter any problems with the ZEE5 app?
If you require assistance with the app:
1. Submit an in-app feedback form via the ZEE5 website: https://www.zee5.com/contactUs/
If you have issues on billing and entitlement, you may contact Astro’s Customer Service by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching to us via WhatsApp by typing “Hi” at 03-95433838 for assistance
18. Will my personal information be protected?
Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice
To set up a Mesh WiFi network around your house, the Mesh unit will need to be paired with the WiFi router. Steps to pair these two devices are as follows:
i. Place the Mesh unit close to the WiFi router (within 2 meters) and power it on
ii. After the Mesh unit starts up, press and hold the WPS buttons of the Mesh unit and the WiFi router for 3 - 5 seconds in turn within 2 minutes
iii. After the WLAN and Internet indicators of the Mesh turns steady blue, the Mesh is connected to the Internet
iv. Move the Mesh to the desired place where you need to expand WiFi and power it on. After the Internet indicator turns steady blue, WiFi is expanded successfully.
Multiroom (Astro Box) requires an Astro box to be setup and can be accessed through the regular satellite feed or streaming on home Wi-Fi. Meanwhile, the Multiroom (Smart TV) only requires a Smart TV and no installation needed. Customers can download the Astro app on the Smart TV and connect to home Wi-Fi to stream.
No, this change in due date will not impact your monthly bill subscription.
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.
For customers with the Ultra or Ulti Box, you are required to return only the Astro box along with the Smart/SIM Card. There is no requirement to return the remote control, power cables or satellite dish/outdoor unit (ODU).
For customers on other Boxes, you are required to discard them (and their accompanying devices such as the Smart/SIM Card) only at registered collection centers for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection center near you.
If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.
Find out more about the reconnection fee here.
Astro offers 3 different after-sales service that is made available to the customers:
(1) Express (RM75)
(2) Same Day (RM70)
(3) Regular (RM65)
***Price is inclusive of 6% Service Tax.











Option 1


Notes: You might be connected to LAN 1 if backbone is Maxis
Router connection

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.
4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
Option 2/ Option 3/ Option 5/ Option 6
1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Ensure the fiber cable from your wall socket and modem is securely connected.

3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.


Notes: You might be connected to LAN 1 if backbone is Maxis
Router connection

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.
4. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.




5. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.
6. If the issue persists, submit your feedback form and attach your modem light indicator picture/ video for further assistance.
Option 4
1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
Your Astro Rewards tier is based on how long you've continuously been an Active Astro Pay TV customer:
The rewards you will receive depends on which tier you're in. Rewards are cumulative: If you're in Diamond tier, you will be able to enjoy all the benefits from Magenta, Silver, and Gold tiers.
If you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.
STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to Settings and press "OK".

STEP 3
Navigate to Display and press "OK".

STEP 4
Navigate to Resolution and press "OK".

STEP 5
Navigate to your preferred selection and press “OK”.

STEP 6
Select Yes, continue and press "OK" to confirm on the changes.
Otherwise, select No, go back to cancel.

No, you are still able to access HBO Go on your current Movies pack.
This convenient option allows you to complete your registration without the need to provide hard copy documents physically to the sales agent. The identity verification process helps to secure your Account and protect it from unauthorised usage.
ransfer of Equipment Ownership
A request to transfer the equipment’s ownership from the existing account holder to a new account holder.
Note: Transfer of Equipment Ownership is not applicable for IPTV and NJOI account.
Merge of Equipment
A request from the account holder to merge the equipment from two different accounts into one account, provided the equipment must be within the same service address and registered under the same accountholder’s name.
Split of Equipment
A request from the account holder to split the equipment from one account to two different accounts and registered under the same account holder’s name.
Thank you for your interest in returning your Astro Box & Smart card/SIM card. By returning these items, you are playing your part in preserving our environment as we will refurbish the box and return it to circulation or recycle it.
All Astro box and smartcard/SIM cards are also property of Astro and as per our current T&Cs, customers are required to return them upon termination of Astro services.
We want to ensure that only the authorised account owner can have access to their Astro account. This activity ensures that only you can log in and access all the details tied to your Astro account.
Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Yes, you will be able to access Disney+ Hotstar even if you remain on your existing Movies/Starter Plus/Value Plus Packs.
You are attempting to play a content that is not part of your subscription. If you are not able to play a content that you are subscribed to, proceed to submit report via WhatsApp or Feedback Form.
Yes, Mesh WiFi add-on is available for both Astro Fibre Bundle and Astro Fibre subscription.
No, you are not allowed to change your due date or maintain your old due date. Your current due date is as per Astro Policy. Therefore, to ensure that you continue to enjoy uninterrupted services, we advise you to observe this change in due date from Day 30 to Day 25 and proceed with the necessary payment.
Astro customers are entitled to a two (2) years manufacturer warranty and Installation warranty. During this period, after-sales service is free of charge. However, when your warranty period is over, all after-sales service is subject to a minimal service charge starting from RM65 inclusive of 8% Service Tax.
Other Decoders/Ultra Box Without contract:
Astro customers are entitled to a one (1) year manufacturer warranty and (6) months Installation warranty. During this period, after-sales service is free of charge. However, when your Installation warranty period is over, all after-sales service is subject to a minimal service charge starting fromRM65 inclusive of 8% service tax.
Please call our Customer Contact Centre or WhatsApp "DH Help" at 03 9543 3838 to cancel your Disney+ Hotstar 3-months add-on pass with Astro.
Your Disney+ Hotstar will be paused and will only resume once your Astro service is reinstated.
Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.
Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch 4 screens at the same time) which is shared across one Smart TV device and 3 mobile/laptop/tablet device(s) as Astro GO+ is complimentary with a Multiroom (Smart TV) subscription.
We encourage customers to ensure their TV compatibility with the Astro Multiroom (Smart TV) app first before making any purchase here.
If you are still experiencing any issues, please contact us at wecare@astro.com.my or call or WhatsApp us at 03-9543 3838 and our agents will be happy to assist you.
If you did not receive the recovery email or verification code, please make sure that:
To find out which email or phone number you have used to register your Astro ID, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps" choose "Astro GO"

We will get in touch with you within 48 hours to solve your enquirie
Yes, from now till 31 May 2022, new customers who sign up for the Platinum Pack on a 24-month contract get to enjoy 60 days on Astro including complimentary access to Sports Extra for 24 months.
For further details on Platinum Pack, please click bit.ly/PlatinumPack60DaysOnUs. Alternatively, new customers on the Movies Pack can enjoy 30 days access to the pack on us.
For more details, please click bit.ly/MoviesPack30DaysOnUs.