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100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

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Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

❯ ❮
Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

❯ ❮
Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

❯ ❮
Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 

Nationwide Installation

 

Applying for

UniFi  Maxis  Astro  Njoi 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    HOW MANY DEVICES CAN I ACCESS NETFLIX AT ONCE?

    Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.


    WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING TO ASTRO FIBRE?

    Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.


    WHAT IS THE DIFFERENCE BETWEEN ASTRO FIBRE AND THE CURRENT ASTRO & BROADBAND SERVICE?

    The all-new Astro Fibre is Astro's own internet service whereby customers would be able to enjoy the Astro content over the internet via wireless connection along with high-speed internet service ranging from 50Mbps - 800Mbps.

    While Astro & Broadband offers Astro content in partnership with Maxis Fibre Broadband or Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.


    INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - ALLO

    Intermittent internet connection using LAN cable
    Looks like there is something wrong with your service connection.
    Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
    Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
    Intermittent internet connection using WiFi
    1. Router Positioning
      • Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
      • High vs. Low
        • Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
      • Concrete & Metals
        • ​Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for WiFi signals to penetrate.
      • Distance to Router
        • ​ The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
        • Otherwise, you should place your  router near the center of your home. After all, WiFi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
    2. Wireless Interference & Noise
      • You've probably never  noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices,  WiFi routers, satellites, cell towers, and more.
      • Although WiFi is  supposed to be on a different frequency than most of these devices, the  amount of radio noise can still cause interference. Some common causes of interference include:
        1. Microwaves
        2. Bluetooth Devices
        3. Cordless Phone
    3. Surrounding Wi-Fi signals
      • A truth of the modern world is that every  household has their own WiFi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many  routers within close proximity.
      • Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels  for you automatically, but sometimes it's better to investigate and find the best channel yourself.
    4. Usage
      • More likely, however, is that the people  on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.
      • Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

    If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
    Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document,  PDF, Image file) before submitting the form.

    Quick Info
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our server.


    WILL NETFLIX BE AUTOMATICALLY ADDED TO MY ASTRO SUBSCRIPTION?

    Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.


    HOW DO I UPDATE FROM MY OLD SMART TV TO A NEW SMART TV DEVICE?

    i.Initiate the app on your new Smart TV device, key in the unique code on the TV to your mobile

    ii.You will see the list of devices on your mobile and choose the old device to be removed

    iii.Your new Smart TV device will be added


    I AM AN EXISTING ASTRO & BROADBAND CUSTOMER (MAXIS/ALLO); CAN I SIGN UP FOR ASTRO FIBRE BUNDLE OFFERINGS?

    Yes, existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre Bundle. The 24-month contract will be renewed.

    However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.

    ‍*Subject to Terms &Conditions of your contract


    MY NEGLIGENCE HAS CAUSED A FAULT IN THE DEVICE(S), IS THERE ANY PENALTY FEE IMPOSED?

    Yes, if a device is faulty due to customer's negligence, it is subject to a penalty fee for each device:

    • WiFi router: RM200
    • Fibre modem: RM500
    • Mesh WiFi: RM200/unit


    4. I USED TO USE MY USERNAME TO LOG IN; HOW DO I LOG IN NOW?

    You can now choose to log in using your email address, mobile number or a social account (Facebook, Google or Apple).


    I AM AN EXISTING ASTRO IPTV CUSTOMER, HOW SHOULD I CONNECT MY PLUG & PLAY BOX TO THE INTERNET?

    Please refer below to set up your Ultra/Ulti Plug & Play Box.

    To connect via LAN cable: 

    1. Switch off your old Astro box.
    2. To connect your Plug& Play Box via LAN cable:
      a) Remove the LAN cable from your old Astro box and connect the LAN cable to your new Plug & Play Box.
      i) For Maxis IPTV customers, keep the other end of the LAN cable connected to your router.
      ii) For TIME IPTV customers, go to the other end of the same LAN cable, plug it out from your modem, and into any LAN port on your router. Ensure that you’re not plugging your LAN cable back into the same box.
      ‍

    Note: If you have a two-in-one modem & router, you can skip Step ii).  

    To connect via Wi-Fi:

    Remove your LAN cable from your old Astro box, and do not plug it into your new Plug & Play Box.


    DO I HAVE TO PAY EXTRA TO USE ASTRO GO?

    No, Astro GO is a free app for Astro customers. The content available on Astro GO will depend on the subscription pack that you are subscribed to.

    If you do not have an Astro subscription, please click here to find out packages available.

     


    HOW LONG DOES IT TAKE FOR PAYMENT TO BE POSTED VIA JOMPAY?

    Successful payment via JomPAY will be posted real time.


    WHAT HAPPENS IF ASTRO GO+ IS REMOVED FROM MY SUBSCRIPTION?

    You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+. 

    Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed. 


    CAN I RETURN THE BOX EVEN AFTER I HAVE BEEN CHARGED FOR THE BOX FEE?

    Yes, you can return the Astro Box & Smart Card/SIM Card even after being charged for the box fee. After successfully returning the box, Astro will proceed to refund the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse.


    ROUTER NO POWER - MAXIS

    1. Ensure power cable is connected tightly.

    2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.

    3. If the issue  persists, submit your feedback form for further assistance.


    CAN I REQUEST FOR TRANSFER OF EQUIPMENT OWNERSHIP / MERGE OF EQUIPMENT / SPLIT OF EQUIPMENT IF I HAVE AN OUTSTANDING BALANCE IN MY ACCOUNT?

    Settlement of total outstanding balance is to be made prior to any of the request.


    ERR-009 - YOU ARE NOT SUBSCRIBED TO THIS CONTENT

    Your account may be under suspension. To resolve this issue, proceed to submit report via WhatsApp or Feedback Form.


    CHANGE AUDIO DELAY - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to SETTINGS.

    STEP 3

    Navigate to Audio Delay and press "OK".

    STEP 4

    Navigate to your preferred selection and press “OK”.


    WHAT ARE THE DIFFERENT PAYMENT CHANNELS AVAILABLE?

    Astro customers can make payments via Auto-debit, WhatsApp,Astro Quick Pay and other authorised payment channels withoutsurcharge for the easiest and fastest way to pay their Astro bills.

    ‍Bill payments at selected petrolstations, convenience stores, retail/mobile shops, kiosks, and e-Wallets, may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (Razer), ATX, MobilityOne and e-Pay.

    The surcharge is imposed by third-party payment collection partners for services rendered.‍

    You can refer to all our payment options below. Those marked with ‘*’ will be subject to a surcharge by appointed collection agencies.

    ‍

    A. HASSLE-FREE METHODS

    Auto-Debit:​
    Click here for step-by-stepinstructions on how to activate auto-debit payment via My Astro Portal.‍


    WhatsApp:

    1. Save Astro’s WhatsApp number 03-9543 3838 into your contacts and send “Hi”to us via WhatsApp.
    2. Follow the instructions in the menu to proceed with your payments.



    JomPAY:​
    Look for the JomPAY logo on your latest bill, log into your preferred online banking platform, and submit your payment details.
    • Biller Code: 9639 (unique to Astro only)
    • Ref-1: <10-digit Astro account number> (E.g. 08XXXXXXXX)


    B. ASTRO SELF-SERVICE METHODS​

    Astro Quick Pay​:

    1. Visit pay.astro.com.my.
    2. Just enter your 10-digit Astro Account Number and proceed with theinstructions that follow.
     

    My Astro Portal​:

    1. Login to My Astro Portal to conveniently make your payment online.
    2. Select ‘PAY BILL’ and proceed with the instructions that follow.
    3. You can also use this portal to check your billing and payment history.


    Channel 200​:

    1. Tune into CH200.
    2. Select 'My Account'.
    3. Click on 'Make Payment' and follow the instructions displayed on the screen.
    4. SMS the code shown on your TV to 33777.
    5. Wait for the SMS reply with an attached link to proceed with your payment.



    My Astro App​:

    1. Download My Astro app (available for FREE on both Google Play & Apple App Store).
    2. Register/Login/Link account and provide a valid email address and mobile number.
    3. Select 'My Account' on the menu bar to view your outstanding balance and click on 'Let’s Pay' to make your bill payments.
    4. You will receive a push notification in your message inbox verifying that your payment has been made, upon successful payment.



    C.BANKS​

    Maybank:

    • ATM
    • Online banking

    ‍Visit maybank2u.com.my for more information.


    Public Bank:

    • ATM
    • Cash Deposit Machine & Cheque Deposit
    • Online banking

    ‍Visit pbebank.com for moreinformation.


    Bank Simpanan Nasional:

    • ATM
    • Cash Deposit Machine
    • Online banking
    • SMS banking
    • BSN Ejen Bank Berdaftar (EBB)
    • Over-the-counter payments

    ‍Visit mybsn.com.my for more information.


    Agrobank:

    • ATM
    • Online banking
    • Over-the-counter payments

    ‍Visit agrobank.com.my for more information.
    ‍


    D. e-WALLETS

    A‍TX*
    Boost, GoPayz, KelantanPay, Zcity (GEM REWARD), SabahPay, Tapay, GoPay,MerchantTradeMoney, ToneGroup, Elinking, Mpay, Mcash, and other various smaller wallets.

    e-Pay*
    Touch n Go (TnG), Grab Pay, Shopee, BigPay, True Money



    ‍E. OTHER METHODS​‍

    ‍Associated Retailers​:

    RMS (Razer/ MOL)*
    7-Eleven, 99 Speedmart, Caring Pharmacy

    ATX*
    RedONE Shop, Mobile Money, Runcit Hero (telecommunication shops), Parcel Hub (courier shops), Kiosk, DHL

    Mobility One*
    Kedai D’mart, Happy Mart, Pasaraya Sakan, PusatKomuniti Desa (PKD), Aeon Big and various sundry shops‍

    e-Pay*
    Petrol stations (Petronas, Shell, BHP, Caltex, Petron), KK Mart, Mydin, MyNews, SenHeng, Hai-O, Giant, TF ValueMart, Billion, Big Pharmacy


    HOW ARE THE PRORATED CHARGES FOR SERVICE TAX CALCULATED?

    Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
     


    WILL MULTIPLE VIEWING ON DIFFERENT DEVICES AT THE SAME TIME AFFECT THE QUALITY OF MY VIDEO?

    No, the quality of your video depends on the speed and reliability of your internet.


    WHAT IS THIS “ASTRO ID VERIFICATION” ACTIVITY?

    Starting 16 February 2024, you may be asked to perform Astro ID verification when you log in to their Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro etc. This 2-step process encompasses verifying your email address or phone number and re-entering of your existing password.
     


    SET S/PDIF AUDIO - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2  

    Navigate to Settings.

    STEP 3  

    Navigate to S/PDIF Audio and press "OK".

    ‍

    STEP 4    

    Navigate to your preferred selection and press “OK”.


    WHAT ARE THE MINIMUM SPECIFICATIONS OF DEVICES (LAPTOP AND MOBILE PHONE) THAT I SHOULD USE TO ENJOY 500 AND 800MBPS SPEED?

    1. For WiFi connection:
      • For Internet speeds up to 300Mbps, the user needs to have minimum WiFi 802.11n (5GHz) capabilities
      • For Internet speeds up to 500Mbps, the user needs to have minimum WiFi 802.11ac (5GHz) capabilities
      • For Internet speeds up to 800Mbps, the user needs to have minimum WiFi 802.11ax (5GHz) capabilities
    2. ​For Wired connection:
      • The users need to use Cat5e Network cable or better and have their device equipped with 1Gbit Network Interface Card (NIC)
    3. A summary of the minimum specifications for devices as tabulated below:
     
    1. Number of WiFi antennas in the client device
    2. Distance and WiFi signal strength between client device and RGW/Mesh AP
    3. Overall WiFi signal congestion/pollution in area
    4. Total number of devices connected to the RGW/Mesh AP


    Remarks: As a note, even meeting those minimum requirements, it is not a guarantee that devices connected over WiFi will be able to take advantage of the maximum subscribed speeds due to one or more of the following:
    • Distance from the RGW/Mesh AP
    • Client's Wi-Fi hardware specifications/capabilities
    • Overall Wi-Fi signal quality in the area


    I AM NOT AN ASTRO CUSTOMER. CAN I SUBSCRIBE TO DISNEY+ HOTSTAR WITH ASTRO?

    You will need to have an Astro subscription before you can subscribe to Disney+ Hotstar as an add-on service via Astro or enjoy any Astro bundle promotions. Please click here to subscribe to our Movies, Premium 1, Premium 3 or Platinum Pack to enjoy all your favourite Global and Malaysian hits for even better value and savings!


    I DO NOT HAVE ENOUGH DATA TO STREAM DISNEY+ HOTSTAR SHOWS AT HOME/ON MOBILE; WHAT CAN I DO TO FIX THIS?

    You can add on Astro Fibre, our own internet service to your existing TV Pack for even more value and savings. Please click here to learn more about Astro Fibre.


    SOFTWARE UPDATE - HD ENABLED BOX

    STEP 1    

    Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

    STEP 2    

    Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.

    ‍

    STEP 3  

    Put the box on standby mode.

    STEP 4

    Press and hold the Home button on the box.

    STEP 5    

    Wait until "boot" appear on the front panel and released.

    STEP 6

    When “boot” appears, press “Standby”,  “Left “, “Up” continuously until Auto Update appear on box screen and Software Update progress on TV.

    ‍

    Byond Box (DMT 4)

    ‍

    STEP 1    

    Switch OFF the power of your box and make sure that the adapter's power light is off.

    ‍

    STEP 2

    Switch ON the power of your box and make sure that the adapter's power light is on.

    STEP 3

    Press Standby, Ch+, Standby keys on the box simultaneously when the "boot" message appears on the box front  panel.

    The Software Update progress screen will appears.    

    The update will take 10 - 15 minutes to complete. Please be patience.

    Byond Box (New Zapper)

    STEP 1  

    Switch OFF the power of your box and make sure that the adapter's power light is off.

    STEP 2    

    Switch ON the power of your box and make sure that the adapter's power light is on.

    STEP 3

    Press the standby button repeatedly after switch on the power.

    STEP 4

    Press "OK".

    STEP 5    

    The Software Update progress screen will appears.

    The update will take 10 - 15 minutes to complete.

    Please be patience.


    HOW CAN I ACCESS DISNEY+ HOTSTAR?

    Starting 28 April 2022, Astro customers can access Disney+ Hotstar via Ultra Box, mobile app and website. We are working towards making Disney+ Hotstar available via the Ulti Box. Stay tuned for updates.

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    SPLIT WIFI TO 2.4GHZ AND 5GHZ

    1. Unifi netis brand

    The following shows an Interface based on Unifi router

    1. Launch Web Browser and enter the default's gateway's IP address (192.168.1.1) in the address bar.
    1. Enter Username and Password.
      1. Username = tmadmin
      2. Password = Adm@xxxx (xxxx refers to last four digits of MAC address)
    1. Choose WLAN -> wlan0 (2.4GHz) Basic Setting. Note down on SSID.
    1. Choose WLAN -> wlan1 (5GHz). Compare SSID with previous SSID.
    1. If SSID for wlan0 (2.4GHz) and wlan1 (5GHz) are the same. Change wlan1 (5GHz) SSID by adding number 5(i.e. ifuni_5G) to differentiate from 2.4 GHz. Click Apply Changes.

    Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.

     


    WHY HAVE I NOT BEEN INFORMED ON THIS PPV CH200 CESSATION?

    Information of the PPV CH200 cessation has been announced on CH200 from 1 - 7 October prior to the PPV cessation. Once again, we regret any inconvenience caused.


    AT WHICH STAGE WILL I BE REQUIRED TO PERFORM THE EKYC VERIFICATION PROCESS?

    Upon submitting your application, you will receive the eKYC link via SMS/email/astro.com.my to complete the eKYC verification within 3 days.


    CAN I PAY MY ASTRO BILL BY INSTALLMENT PLAN?

    Astro does not provide installment plan facilities. You are advised to pay your charges before the due date, as per your monthly bill statement.


    WHY ARE SOME STREAMING APPS LABELLED WITH "COMING SOON

    The "coming soon" label on some streamingapps on your TV and the "Apps" page of Astro's website allows our customers tostay on top of new launches as they happen! Stay tuned for these upcomingstreaming apps so you can access even more content that you love from acrossthe world.


    WHAT IS THE ASTRO FIBRE APP?

    The Astro Fibre app is a newly introduced mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, share network access to guests in a secure manner, easy device management, amongst many other features for a better WiFi experience. For more information about this app, please visit here.

     


    WHAT HAPPENS IF I MOVE TO A NEW LOCATION DURING THE CONTRACT PERIOD?

    You will need to bring along all devices to your new place as no new devices will be issued.

    Relocation will be subjected to new 24 months recontract and standard relocation fee applies for both Maxis and Allo respectively.

     


    HOW MUCH IS THE INSTALLATION FEE FOR THE ULTI BOX?

    Please see the table below for the offers available for residential customers.

    ‍

    Notes:

    ·      Installation fee includes Government tax.

    ·      Monthly subscription fee does not include Government tax.

    ·      The Ulti Box offers in the table above include a contract Period of 24 months with a pro-rated early termination fee of RM600 (excluding Government tax).

    ·      The installation fees listed in the table above applies for a standard installation of the Ulti Box in your home. Additional charges may apply for non-standard installation.

    ·      * Existing customers with monthly pack >RM100 are recommended to select Ultra Box @ FREE Installation fee with 24 months contract.

    ·      ** New customers with monthly pack >RM100 are recommended to select Ultra box @ RM99 installation fee with 24 months contract.

    ·       You may visit https://product.astro.com.my/box to find out more details about Astro Ultra Box.

    ·       Ulti Box installation is free for Astro & Broadband customers for Starter Pack and above. A separate list of TNC’s will be applicable for this offer.


    WILL THERE BE AN INSTALLATION FEE FOR MULTIROOM SERVICE?

    There will be no installation fee for both Astro Box and Ultra Box. The Multiroom (second decoder) must be installed at the same registered address as your primary subscription.


    HOW DO I WATCH THE MATCHES AS PART OF LIGA MALAYSIA?

    The matches will be available on the channels Astro Arena Bola (CH803) and Astro Arena Bola 2 (CH804), On Demand and Astro GO.

     


    PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN. (CA 2)

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the SIM card at the left side and gently pull it out.

    STEP 3

    Wipe the SIM card's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing down and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your box. You should no longer be experiencing this problem.    

    If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.


    IS MY PERSONAL INFORMATION PROTECTED BY THE PDPA?

    Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.


    TIME - ZTE ROUTER

    You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

    1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/laptop].
    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, please go to http://192.168.0.1 and below page will appear.
     


    4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)
     

    Username: admin
    Password: admin (or time123)


     



    5. The router's web-based setup page should now appear. Please follow below steps for the configuration.

     
    • On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab

     

    • Please ensure Wireless RF Mode is Enabled.
     
    • Click the drop-down arrow for Channel, then select your desired channel.
    • Choose between 1 until 11 (Suggested 1,6,11).
    • Click Submit. Router will auto reboot and connection re-establish after few minutes.


    HOW LONG WILL THE MULTIROOM SMART TV MONTHLY REBATE OF RM 15 BE APPLICABLE FOR?

    The RM15 monthly rebate (before Govt. Tax) will be applicable to all on-going Multiroom Smart TV subscriptions until further notice. However, in the event of rebate expiry, Astro will notify impacted customers in advance via email or SMS. To update your contact details, please reach out via a feedback form here.


    WHAT IS THE TIMELINE FOR MY REFUND AMOUNT TO BE REMITTED INTO MY BANK ACCOUNT?

    Refund process required 5 working days by Astro and additional 3 - 7 working days required subject to the respective processing banks.


    I AM NOT ON THE ULTRA OR ULTI BOX; HOW DO I ACCESS THESE STREAMING APPS?

    To access these streaming apps, you would need to upgrade to the Ultra or Ulti Box by visiting product.astro.com.my/box. Alternatively, you may also reachus via WhatsApp by typing "Hi


    RESTORE FACTORY SETTINGS - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the Home button and the menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3    

    Navigate to Restore and press "OK".

    STEP 4    

    Navigate to Restore Factory Settings and press "OK".




    STEP 5

    Enter your PIN to access this setting. (Default PIN is 0000).

    STEP 6    

    Navigate to Restore and  press "OK" to  confirm your selection.    

    Otherwise, navigate to Cancel, go back to remain the settings.

    STEP 7    

    Please wait while the box restoring defaults and will reboot once complete.

    STEP 8    

    Your box will automatically restart and display this screen.

    Click here to follow New Installation Settings guide for Satellite

    Click here to follow New Installation Settings guide for Plug and Play


    HOW LONG DOES IT TAKE TO COMPLETE THE EKYC VERIFICATION PROCESS?

    The entire eKYC verification process may be completed within 5 minutes.


    PERFORM PAUSE FUNCTION ON LIVE PROGRAM - ULTRA BOX

    STEP 1

    While watching  linear channel, press “OK” to  launch player banner.

    STEP 2

    Press “OK” again to Pause. You will see an Icon on the left of TV screen.

    STEP 3

    Press “OK” again to resume the program.

    STEP 4

    Navigate to Back To Live TV and press "OK" to go back to the live view.


    PHONE LINE ISSUE - MAXIS

    Having trouble with  your phone line ?

    You may proceed to contact dedicated service provider directly - 1 800 8211 23


    WHO CAN ENJOY DISNEY+ HOTSTAR ON ASTRO?

    Astro is an official distributor of Disney+ Hotstar, the dedicated streaming home for global, and Malaysian hits. Astro customers can now subscribe to Disney+ Hotstar through the new, bigger and more diverse Packs, i.e.: Movies, Premium 1, Premium 3 or Platinum Pack. The streaming service brings together blockbuster movies from Hollywood to Hallyu and award-winning content from Disney, Marvel, Star Wars, Pixar, National Geographic, FX, 20th Centuary Studios and more including exclusive premieres from leading Malaysian studios. Take your family entertainment to the next level with Disney+ Originals like I am Groot, Prey, Baymax, Obi-Wan Kenobi, She-Hulk, IN THE SOOP: Friendcation and more - with the convenience of one monthly bill for all your entertainment needs. 

    Movies Pack, Premium 1, Premium 3 and Platinum customers as well as customers on the Starter Plus Pack, Value Plus Pack, and Disney+ Hotstar (3-months Pass) can enjoy Disney+ Hotstar on Astro. 

    Customers can subscribe to Disney+ Hotstar via astro.com.my/Disney, as well as via authorised retailers and dealers. 


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