Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
There are a few ways you can access Netflix on the Ultra Box as below:
- Access Netflix on the Ultra/Ulti Box via the Home Screen and select the Netflix app from the Apps row.
- Launch the Netflix app directly from their remote control by clicking on the “Netflix” button if it’s available on your remote control.
- Tune into CH 741
IMPORTANT! If you are accessing Netflix on your Ultra/Ulti Box for the first time, please wait for the Netflix activation email from Astro (this may take up to 10 minutes) for the app to be reflected in your account. If you skip this 10-minute period, you may experience double charging by incorrectly signing up for Netflix using your credit card details.
Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue
Customers will still be charged a penalty of RM 100 (exclusive of Sales and Service Tax), as per our terms and conditions, as the Astro Box & SIM Card are properties of Astro.
Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
When you have reached the duration (years) needed for the upgrade, we will upgrade you into your new tier and your shiny new rewards will appear in the My Astro app. You are still eligible for all the rewards from previous tiers too.
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.
In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.
No, Astro GO is a free app for Astro customers. The content available on Astro GO will depend on the subscription pack that you are subscribed to.
If you do not have an Astro subscription, please click here to find out packages available.
Yes, anyone can create an Astro ID. However, only the Astro account owner can link it to their Astro ID. If you are not the account owner, you will need their permission to complete the linking process.
You may contact Astro's Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form
- Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance
Download the Sun NXT app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".
In support of the environment, customers are encouraged to opt for bill statements delivered for free via email or SMS for better savings as the Paper Bill Charge will be revised from RM7.00 to RM10.00 per bill/month, starting 1st August 2022. The Paper Bill Charge will be waived for customers who opt for e-Billing as their preferred bill delivery method.
To check your account balance for your Astro bill, you can do it through My Astro. Here's how:
1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account > Bills
4. You will be able to see your latest account balance, make payment, download bill statements, and view payment history all in one place
Alternatively, if you only want to check your account balance, you can do so with the steps below (Note: Method below is only for account balance viewing, not payment)
Step 1:
Type ASTRO<space>BAL<space>10-Digit Astro Account No.
Example: ASTRO BAL 08XXXXXXXX
*Standard telco charges and Terms and Conditions apply
Step 2:
Send SMS to 66688
💳 Want to manage your Astro bills easily?
📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps
Simply South is a streaming service and one-stop destination for South Indian Regional Video Content. Simply South has the largest library of Tamil, Telugu and Malayam content with the latest movies, evergreen classics and comedy clips on-demand.
Yes, customer may choose to have different billing method for each different account.
Physical bill charging will only apply to the account that has opted for paper bills.
Within the packs itself, it is not possible to replace or swap out specific services or content. These new packs are designed to provide the best value and content variety at an affordable price. We encourage you to enjoy your experience with the pack and if you’d like, to consider any suitable add-ons for content/service/apps to complement your viewing experience further.
Yes, a switching fee of RM 10 will be incurred when you unsubscribe from Sun NXT Premium or downgrade your subscription tier. However, for customers unsubscribing from Sun NXT Premium via Astro's Self-Service Portal, this fee will not apply.
Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.
"Payment Due Date" refers to the payment deadline for your Astro bills each month.
If you're experiencing technical issues, please visit Astro's Help & Support page and follow the troubleshooting steps for your issue: https://support.astro.com.my/category/streaming-app
If the issue persists after following the recommended troubleshooting steps, please contact our customer support team via WhatsApp at 03-9543 3838 for further assistance.
If you encounter this message while using the Astro app on your Smart TV, please follow the steps below:
1. Update Your Smart TV Software
- Ensure your Smart TV is running the latest software or firmware version.
- Check for available updates in your TV's Settings menu and install them if available.
2. Restart Your Devices
- Turn off and restart the following devices:
- Router
- Modem (if applicable)
- Smart TV
- Wait a few minutes for the internet connection to stabilize.
- Launch the Astro Smart TV app again and test the playback.
3. Clear the Astro App Cache
- Clear the application cache on your Smart TV.
- Once completed, reopen the Astro app and check if the issue persists.
4. Reinstall the Astro App
- Uninstall the Astro app from your Smart TV.
- Download and install the latest version from your TV's app store.
- Open the app and test the playback again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:
- Astro ID use
- Smart TV model
- OS version
- Type of internet connection (Wi‑Fi or LAN)
- Screenshot/photo of the error message
This will help our support team investigate and assist you further.
Here's how to refresh your smartcard in My Astro:
- Open/Download the My Astro app or visit My Astro web
- Login with your Astro ID
- Go to Account
- Tap on Subscription or TV pack
- Tap on Rooms
- For the box that you would like to refresh the smartcard, tap on 'Refresh' button. This will refresh your Astro box signal
📡 Experiencing technical issues?
📱 Download the My Astro app to:
- Perform self-troubleshoot
- Solve in a few minutes
- No need to call customer service
Yes. You can activate your access anytime between 24 April 2025 – 23 June 2025 to get 2 months access to Prime Video at no additional charge.
No, customer must submit the termination notice via Astro Hotline.
Refer here for details.
Astro Fibre WiFi router is a dual-band edge Residential Gateway which supports two frequency bands 2.4GHz and 5GHz.
When playing content from the Video On Demand library, a 15-second or 30-second video advertisement(s) will be shown before the On Demand programme starts. All advertisements will display a countdown to indicate the time remaining on the advertisement(s) and will not be skippable.
To find out more information on Astro GO advertising, please click here.
Your Astro account number is a 10-digit combination e.g.08XXXXXXXX.
To check your account number, you can do it through My Astro. Here's how:
1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account
4. You will be able to see your account number tied to your subscription
Alternatively, you can find your account number on your paper bill or e-bill. You can refer to the top right corner of the bill.
🔄 Want to manage your Astro subscription easily?
📱 Download the My Astro app to:
- Manage your pack subscriptions
- Get add-ons in just minutes
- Get details about your contract
If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.
Find out more about the reconnection fee here.
Unfortunately, subtitles and dubbing options are currently not available.
To check on your termination status or date, you may:
1) Message us on WhatsApp at 03-9543 3838. Type Termination Status
2) Submit Feedback Form
3) Reach out via Astro Official Digital platform i.e. Facebook or Chat.
Our agent will provide the information you need.
Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.
Please rest assured that streamingapps labelled with "coming soon"
will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches.
Facebook: @Astro
Instagram: @astromalaysia
Twitter: @astroonline
Kindly take note that streaming apps labelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.
The Ultra/Ulti Plug & Play Box comes with a one-year box hardware warranty.
For self-installation, there is a warranty seal at the bottom of the Ultra/Ulti Plug & Play Box, which must not be removed or tampered with as this would void the one-year Ultra/Ulti box hardware warranty.
If band steering is enabled, you do not need to worry about which frequency band that your devices are connected to because the WiFi router will make the assessment and direct each device to appropriate frequency band.
However, it is important to note that quality and signal strength are not guaranteed due to unpredictability given that it is completely up to the connected devices and the WiFi router to intelligently decide on which band to connect.
Please visit any of Astro’s digital platform that you would like to log into, such as Astro’s official website (www.astro.com.my). Then, create a new Astro ID using your email address or mobile number by clicking “No Astro ID? Create Now!”. After creating your new Astro ID, please use it to log into our digital platforms moving forward.
If you have an active Astro subscription, you may also link it to your Astro ID. Please click here for the guide.
Yes, the Favourite channels will follow the latest channel list. Therefore, you will need to reset your Favourite channels.
The Multiroom (Smart TV) subscription doesn't come with any contract.
Please refer to the Welcome Card inside the Plug & Play Box package and scan the QR code. You may choose to watch either the self-installation video or the Augmented Reality (AR) Installation Video to activate your Plug & Play Box. You can also download the Installation Guide from the Astro Get Started Page.
Please install and activate your Plug & Play Box within 7 days of receiving your Plug & Play Box and Astro SIM card. If you are unable to activate your Plug & Play Box within 7 days, the Plug & Play Box will be automatically activated by Astro on the 8th day.
The billing and warranty of the Plug & Play Box shall begin on the same date of which the Plug & Play Box is activated.
In the event that you have ordered more than one (1) Plug & Play Box, please refer to the Astro SIM card letter (included with the Astro SIM card delivery) to match the right Astro SIM card to the respective Plug & Play Box. Each Astro SIM card has been paired with a specific Plug & Play Box, thus the correct matching of box and SIM card is required for it to work properly.
Refund process required 5 working days by Astro and additional 3 - 7 working days required subject to the respective processing banks.
Yes, you may still watch Love Nature on CH550 and Sports content on CH810–CH833, which offer the same content and programmes in HD resolution.
Kindly note that channels CH810–CH833 are only available to customers with Sports entitlement in their subscribed TV Pack.
