Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
- Launch the Simply South icon on your Ultra and Ulti box
- Click on “Log in” button via top menu in Simply South app
- Follow the instructions displayed on your TV screen
STEP 1
Try to change channels on your Astro remote. Check the LED light.
If the LED is blinking 3 times or if it is not blinking, replace the batteries and proceed to STEP 2.
Otherwise, if the LED is blinking 1 time, your remote is working fine, let's proceed to STEP 3.
STEP 2
Check if you can change channels using your Astro remote control. You should no longer be experiencing this problem if is a battery issue.
If issue remain after batteries replacement, proceed to STEP 3.
STEP 3
You need to refresh the box setting manually from the box front panel.
Refer to Refresh Box setting (Clear NVRAM) - Ultra / Ulti Box.
If issue persist, please submit the issue on our Feedback Form.
Yes, you can choose the other Astro Packs, which do not have Netflix bundled together. However, any changes in your Astro Pack are subject to the terms & conditions.
Your bill will be waived upon request.
No, there are no installation or activation fees for Astro X3, as these plans do not require a set-top box or installation. Once your sign-up is complete, you can start streaming Astro content immediately via the Astro app on your Smart TV or through Astro GO on supported devices.
Yes, your information will still be available in the HBO Max app if you choose to sign in using the same email address as your current Astro login.
To reconnect your Astro account, please check your Account status, Bill Summary and pay on Astro Quick Pay. Your disconnected services will resume within 1 hour after you have paid your "Total Overdue Charges"
No. Your scheduled recordings will remain the same, although the channel numbers have changed.
For customers with the Ultra or Ulti Box, please ensure to provide your latest contact details to our Astro agent during the call to terminate your account, this includes your mobile number and house address. If you still need further help, please contact us at 03-9543 3838.
Yes, effective on bill date 9th July 2024 onwards, customers who upgraded their package from Astro TV Pack to Astro Broadband Bundle/Astro Fibre Bundle will be charged 6% Service Tax. Any adjustment or proration charges incurred before the upgrade will be calculated based on 6% service tax rate in the next bill, in line with the latest package upgrade.
You can record your favourite shows, save them to the cloud storage and watch it across any of your devices (Astro Box, Astro GO devices, Multiroom Smart TV).
Step 1: Close the "Astro ID Login" tab in your browser, then close your mobile app browser (Safari, Google Chrome, Mozilla Firefox etc).
Step 2: Close the beIN SPORTS CONNECT app on your mobile device.
Step 3 Reopen the beIN SPORTS CONNECT app and try to log in again
If you’re facing issues updating your mobile number via My Astro, here’s how you can update your mobile number through your Set Top Box (STB).
- Follow Method A if your box uses a satellite dish (Applicable to all boxes).
- Follow Method B if you are on Ultra or Ulti box that is connected to the internet.
- If your box has both, either method will work.
Method A:
- Switch on your box and navigate to Channel 105 OR Channel 201 OR Channel 308 OR Channel 802.
- Press on the red button on your Astro remote control and a QR code will be displayed on your screen.
- Scan the QR code on a mobile device.
- On the newly opened webpage, please enter your new mobile number.
- To verify your identity, please enter the last 6 digits of the Astro account holder’s MyKad/Passport.
- Please enter the OTP sent to the new mobile number.
- Once the OTP is verified, your mobile number will be updated.
Method B:
- Switch on your box and launch My Astro through the top menu or from the ‘Apps’ section.
- Once you are in My Astro, press the yellow button on your Astro remote control to visit your ‘Account details’.
- Press the down button to view ‘Personal info’.
- Press the left button and focus on the edit icon for mobile number, press on "OK" to change your contact details.
- To verify your identity, please enter the last 6 digits of the Astro account holder’s MyKad/Passport.
- Please enter your new mobile number.
- Please enter the OTP sent to the new mobile number.
- Once the OTP is verified, your mobile number will be updated.
If you’re still unable to update your mobile number, kindly reach out to us via our Feedback Form and a representative from our team will get in touch to assist you soon.
You may contact Astro's Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form
- Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance
No, the Astro Fibre App is available for Astro Fibre customers with the RG21 and RG31 (launching soon) router.
No, there will not be any fees if you change your current Asian Favourites selection to Viu
Premium. You may also switch between Asian Favourites options once every billing cycle.
There will be no penalty fee if you choose to cancel your iQIYI VIP subscription. Your cancellation will take effect upon your current entitlement expiry date. Kindly note that if you cancel your subscription within 24 hours before your entitlement expiry date as reflected in the iQIYI app (not according to Astro billing cycle), your subscription may be auto renewed.
The Multi-user Profile feature allows customers to create individual profiles within their Astro Box and Astro GO with the following personalisation:
- Personalised Recommendations
- Continue Watching
- Watch List
- Last Viewed Channel
- Favourite & Blocked Channels
The MUP feature is a great way to allow individual users to tailor personal Astro experiences whilst using a shared device (e.g.: Astro Box) in the household, providing them with better personalised recommendations and encouraging better content discovery.
You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.
If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:
- Cancel your existing subscription with Netflix
- Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill
- To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix
- Once successfully completed, all existing settings and watching history on your Netflix account will be brought over
Yes, you may submit for the termination of account, but it is subjected to an Early Termination Fee (ETF) based on the remaining contract.
Yes, customers will be charged a fixed Paper Bill Fee of RM10.00 per bill every month for each account.
No, Astro & Broadband only offers a 24-month contract period upon sign up.
If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.
If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix's Website, etc). This change will reflect in your next bill. From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.
The Netflix subscription through Astro is subject to a minimum commitment period of 24 months (“Netflix Minimum Subscription Period”). If you choose to discontinue or terminate the subscription before the commitment period ends, a cancellation fee (“Netflix Early Termination Fee”) will apply. Additionally, downgrading your plan will involve a Switching Fee.
If you don't currently have an Ultra or Ulti Box, you can upgrade by calling or sending a "Hi" message via WhatsApp to 03-9543 3838. Select your preferred language, then type “2” to upgrade and select “Box upgrade” option. Once your Ultra/Ulti Box is successfully activated, you'll able to access Prime Video app on Astro Box. Activate the app to enjoy the 2 months access. To activate click
https://product.astro.com.my/apps/primevideo
Astro customers can subscribe to Simply South at only RM10.00 per month (excluding tax).
Please follow the steps below:
Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)
Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).
Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).
Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).
Step 5: Submit all documents via Feedback Form.
Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
2. Recorded program will be removed for PVR user.
3. A full payment to be made on any outstanding balance for all related accounts.
4. New account holder agreed to continue the remaining contract from previous owner account (if any).
5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).
Additional requirement for New Owner
Capping of applicant age is 21
Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)
Yes, subtitles are available. Sun NXT offers English subtitles for most of the movies released in the year 2024 and onwards.
Starting 23 March 2023, Astro customers will be able to enjoy ZEE5 Premium’s exciting content offerings for only RM10.80/month on the big screen via their Ultra and Ulti Box, website or on the-go via the ZEE5 mobile app, available on Android and IOS devices.
Starting 29th April 2025 onwards, the Sun NXT app will be available on the Ultra/Ulti Box for all Astro customers to enjoy on the big screen, web app or/and mobile app.
There are 2 methods of setting maturity ratings restriction on Netflix:
Method 1 – Create a Kids Profile in Netflix App on Ultra/Ulti Box
- On the Netflix home menu, select “Switch Profile”
- Select Add Profile.
- Name the profile.
- Select Kids. Kids profiles have a logo 'Kids' on the profile icon so they are easy to identify.
- Select Continue. The new profile will show on the list of profiles on your account.
Method 2 – Manually set Viewing Restrictions for each profile
- Go to https://www.netflix.com/profiles/manage
- Select a Profile.
- Under Maturity Settings, select Edit.
- Enter your Netflix password.
- You may select the desired Maturity Rating settings or add a particular title restrictions for the profile.
- Select Save.
For more information kindly visit:
- https://help.netflix.com/en/node/114275
- https://help.netflix.com/en/node/114276
The final bill will be generated on the next cycle date once Astro account has been terminated.
- With numerous OTT entrants, consumers are suffering from subscription fatigue. In fact, they are looking for a one stop shop platform where OTT services are integrated in one place.
- Astro offers flexibility and convenience with new packs where customers can get the convenience of accessing a variety of content via Ultra Box as the single remote-control solution.
- In addition, there will be cost savings for Astro customers to purchase both Netflix and Astro together. Even better deals available if customers also subscribe to broadband for a better-connected experience.
No, your rewards cannot be transferred to another person or exchanged for cash.
beIN SPORTS CONNECT is the ultimate live streaming sports service that provides you with access to global sporting events both LIVE and on-demand such as major European football leagues and over 3,000 hours of live tennis via Astro's Ultra Box, Ulti Box, mobile app or web.
Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.
Astro Fibre WiFi router is a dual-band edge Residential Gateway which supports two frequency bands 2.4GHz and 5GHz.
Yes, the 6% Service Tax applies to add-on Astro services effective bill date 9th July 2024 onwards.
There will be no changes to your Netflix account when you move to a new address.
