Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Astro invests billions of ringgits in content annually to keep Malaysians entertained and informed. Hence, we work alongside industry players, content partners and regulators in protecting intellectual property so that Astro can continue to produce and aggregate compelling content for our viewers.
We continue to educate and raise awareness among the public and businesses about the economic and social losses caused by content piracy. You can play your part in combating piracy by reporting potential copyright infringement of Astro content to the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) on the following channels:
- 1-800-886-800 (hotline)
- 03-8882 6088 (Enforcement Command Centre)
- +6019-279 4317 (WhatsApp)
Yes, the monthly subscription fee will be prorated into your Astro bill.
Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).
The eKYC link is only valid for 3 days to complete the eKYC verification process. You will be required to submit a fresh Astro account application.
To reconnect your Astro account, please check your Account status, Bill Summary and pay on Astro Quick Pay. Your disconnected services will resume within 1 hour after you have paid your "Total Overdue Charges"
Yes, the iQIYI app is accessible globally. However, the content of the app might differ depending on the country which will be tailored based on local content rights and market preferences.
The main features and changes in this update are the revamped look and feel of Astro's user interface on the Astro Ultra/Ulti Boxes and Astro GO, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation; auto-start Interactive Mode on Astro GO; as well as a Picture-in-Picture mode that shrinks your video player so you can keep watching your favourite shows while using other apps.
The details of each feature are:
- New Astro user interface
- Picture-in-picture mode
- Auto-start Interactive Mode on Astro GO
For more info, please read our dedicated FAQ on this here.
Yes, the 6% Service Tax applies to add-on Astro services effective bill date 9th July 2024 onwards.
You would need your 10-digit account number and your email address.
No. Astro GO is a FREE entitlement exclusively for customers with an Astro subscription. If you do not have an Astro subscription account, please visit astro.com.my to find out more.
Yes. To change the language, go to the app’s side menu, then go to Settings and select the preferred interface language.
You will be contacted by an Astro representative within two working days to advise you on the next course of action.
If you already have a WeTV subscription, you are allowed to subscribe to WeTV VIP with the same mobile number via Astro; however, your existing account will continue to run until you manually cancel it. With two active subscriptions with the same mobile number, your subscriptions will be added on top of your existing account and you will be charged twice on two separate accounts.
Please check if you are streaming on a supported device. Astro GO is only applicable within the supported platforms; mobile devices (phones and tablets) and web browsers.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.
Yes, please open any marketing emails you have received from iQIYI and click on the unsubscribe link embedded in the email.
Yes, effective 1st March 2025, your Astro subscription packs that are bundled with Netflix will have a price increase:
- Netflix Standard: An increase of RM4.50 (before tax) monthly will be applied.
- Netflix Premium: An increase of RM7.28 (before tax) monthly will be applied.
- Netflix Premium (Astro one Epic): An increase of RM2.78 (before tax) monthly will be applied.
Yes, for customers on the Entertainment, Entertainment Plus, Premium 2, Premium 3 or
Platinum Pack, you may remain with your current Asian Favourites selection: Chinese, Indian or
Indonesian. If you would like to add Viu Premium to your bundle, you may do so for only
RM8.40/month (RRP: RM21.90). Please reach out to us via WhatsApp by typing “Hi” at 03-9543
3838 to add Viu Premium to your subscription.
Transfer of Equipment Ownership
A request to transfer the equipment’s ownership from the existing account holder to a new account holder.
Note: Transfer of Equipment Ownership is not applicable for Astro Broadband (Maxis, TIME, Allo), standalone Astro Fibre and NJOI account.
Merge of Equipment
A request from the account holder to merge the equipment from two different accounts into one account, provided the equipment must be within the same service address and registered under the same accountholder’s name.
Split of Equipment
A request from the account holder to split the equipment from one account to two different accounts and registered under the same account holder’s name.
No, the 12-month contract will not automatically renew. Customers are only required to serve one contract cycle, and there is no contract renewal.
Please follow the steps below:
Step1: Fill in Merge/Split Equipment Form (Part A & Part B)
Step2: A full payment to be made on any outstanding balance for all related accounts (if any).
Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).
Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
If you have forgotten your username or password, you may follow the steps below:
Step 1. Go to netflix.com
Step 2: Click on Sign In
Step 3: Click on "Need Help
Astro customers can subscribe to Simply South at only RM10.00 per month (excluding tax).
You can access up to 3 concurrent screens, including your Ultra Box/Ulti Box. Each subscription allows you to register up to 5 devices. To ensure a smoother streaming experience, please sign out from any unused devices.
Discover thousands of movies and series you'll love, and we are continuously expanding. If you would like to enjoy more movies on top of your current subscription, press the
Home
button and select
On Demand
. Use the arrow keys to scroll to
Store
. Pick and choose to rent any movie for up to 48hours.
Further details on pricing, billing and availability will be confirmed in coming months. Look out for more details and register your interest via https://astro.com.my/Netflix
We would need you to run few tests in order for us to understand your issue and to assist you in fixing the problem.
You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.
- Please run each of the tests according to your your Laptop/PC Software.
- Compile the pictures / screenshots of your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
- List of websites effected.
- Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
- Run the Traceroute Test - Please click here for Traceroute Test guideline.
- Run the Ping Test - Please click here for Ping Test guideline.
- Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Once the e-invoicing is activated, you cannot change your bill delivery method. If you do, your e-invoice will be automatically deactivated.
Successful payment via JomPAY will be posted real time.
If you're facing this kind of suspicious activity on your account, please report it to our customer service immediately at 03-9543 3838.
Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.
If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.
Frequently Asked Questions
1) I missed the pickup appointment; what do I do now?
You can reschedule the pick-up appointment by calling our agent directly.
2) Can I reschedule my pickup date?
Yes! You can call our agent back directly to reschedule the pickup date and time.
3) Do I have to pack my device(s) before handing it over to the Astro agent?
Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.
4) Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?
No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.
5) I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?
No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.
Recycle via Registered Collection Centres
For all recycling-related questions, please click here.
You can make changes to your Netflix plans that are included in your Bundle through My Astro app
You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
Starting 21 June 2022, all new digital sign-ups for TV packs on astro.com.my will now include access to the Astro GO app within an hour upon checkout of your first month subscription fees (excluding tax). Install the app on your smartphones, tablets or computers and you can start streaming even before your Astro box arrives!
You will receive a 6-digit SMS OTP number sent to your registered mobile number.
Yes, the Favourite channels will follow the latest channel list. Therefore, you will need to reset your Favourite channels.
The number of concurrent streams depends on your Disney+ subscription plan:
a. Disney+ Standard: Up to 2 concurrent streams
b. Disney+ Premium: Up to 4 concurrent streams
Yes, users can access the Simply South app from anywhere in the world, except for India.
After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:
Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail
Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app
Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV
Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!
Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.
*We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.
Astro Multiroom is a 2nd Astro subscription that mirrors all the channels on your primary Astro at a discounted monthly fee. You can now enjoy Astro on different TVs in different rooms.
Please refer to
How do I activate my Disney+ access with my Astro subscription?
"Payment Due Date" refers to the payment deadline for your Astro bills each month.
No, anyone can make payments on your behalf as long as the credit card is used by the owner themselves.
Please check your internet speed and connection status via an internet connection test (https://www.speedtest.net/). If your internet is working fine and the issue persists, please try uninstalling and reinstalling the app on your device.
