Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Yes, customers who have upgraded their packages or reconnected their Astro service in February 2024 will be charged with 8% Service Tax from 1st March 2024, for services period on or after 1st March 2024.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Guide.
STEP 3
Select the channel you would like to add to favourite list and press "OK".
STEP 4
Select "Add to Favourites" and press "OK".
STEP 5
You are successfully added the channel to favourite list when this screen appears.
STEP 6
Your selected channel will have a heart tagging after added as favourite.
Video On Demand is FREE* for all Astro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR &PVR boxes). Aside from our extensive library of more than 110,000 video, you can also enjoy blockbuster movies on a pay-per-view basis.
Please note that your default pin is 0000 to make any purchases.
*Entitlement is based on subscription package.
Liga Malaysia is available for all customers with a HD enabled box including Zapper, DMT5, Ulti Box and Ultra Box.
If you choose to downgrade your packs or terminate Astro services before the end of your contract term, you will have to pay a cancellation fee. This cancellation fee is calculated based on your subscribed package, contract period and box type. If you cancel your service(s)/change your packages upon completion of your contract term, you won't have to pay any cancellation fee.
For customers with the Ultra or Ulti Box, please ensure to provide your latest contact details to our Astro agent during the call to terminate your account, this includes your mobile number and house address. If you still need further help, please contact us at 03-9543 3838.
Astro ID and / or account deletion is permanent. Upon deletion, it will be unlinked from your TV subscription account and you will be logged out from all the associated Astro apps and / or services connected including the partner apps that you have logged in using the same Astro ID. If you have any queries regarding Astro ID or would like to request for Astro ID account deletion, click on submit your request here, fill in the required details and our Astro representative will get back to you within 3 business days for security verification purposes.
Yes, you are eligible for selected bundle packages with rebates up to RM39/month and a free speed upgrade if you subscribe within the promotion period. Kindly note that monthly rebates are only available for Pay TV + Astro Fibre bundles but the speed upgrade is available for all packages including standalone plans.
You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.
1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different).
Username: admin
Password: (Leave the field blank)
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the top menu, click Settings and then choose Wireless.
6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID) i.e. 2.4GHz and 5GHz.
You may connect to any of the SSID, preferably with a stronger signal available.
7. You may change the Wi-Fi Name (SSID) and the Password to follow your preferences, and then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.
If band steering is enabled, you do not need to worry about which frequency band that your devices are connected to because the WiFi router will make the assessment and direct each device to appropriate frequency band.
However, it is important to note that quality and signal strength are not guaranteed due to unpredictability given that it is completely up to the connected devices and the WiFi router to intelligently decide on which band to connect.
For customers subscribed to our New Astro Packs (for example: Primary, Entertainment or Sports Packs), you will be charged a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) will incur a RM10 (excl. govt tax) switching fee to your account.
For customers subscribed to our Old Astro Packs (for example: Super or Dynasty Packs), there will be a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower or same fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) OR Kids add-on (RM9.99/month) will incur a RM10 (excl. govt tax) switching fee to your account.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
Select Network Diagnostics and press "OK".
STEP 5
Details information of Network Diagnostics screen will be displayed.
To be eligible, you'll need to be an Active Astro Pay TV customer with a valid Astro ID.
An Active Astro customer refers to a subscriber of the Astro Service, whose account is current and active with no outstanding payments due and who has not breached the Astro subscription agreement nor given any instructions to terminate and/or suspend his/her subscription to the Astro Service.
Each account you hold is entitled to one (1) tier status based on the longest active smartcard.
Please ensure to put your box on standby mode to refresh the signal.
a. Using IVR
1. Dial 03-95433838 and select you preferred language.
2. Select Account Related.
3. Select Technical Assistance.
4. Select Refresh Smartcard.
b. Using MyAstro web
STEP 1
Go to https://myastro.astro.com.my/ in your web browser.
STEP 2
Key-in your Email / Mobile number and password. Then, press LOG IN.
STEP 3
Click on TV pack.
STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).
STEP 5
Click on "Refresh" to refresh signal on your box.
For Main Box
For Multiroom
STEP 6
After tap the Refresh, below notification will be displayed as below.
For Main Box
For Multiroom
c. Using MyAstro App
STEP 1
Open myAstro App and click "Login".
STEP 2
Key-in your Email / Mobile number and password. Then, press "LOG IN".
STEP 3
Go to "Account".
STEP 4
Scroll down to "TV pack" and click on it.
STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).
STEP 6
Tap on "Refresh" to refresh signal on your box.
For Main Box
For Multiroom
STEP 7
After tap the Refresh, below notification will be displayed as below.
For Main Room
For Multiroom
You can add on Astro Fibre, our own internet service to your existing TV Pack for even more value and savings. Please click here to learn more about Astro Fibre.
The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help
Step 1:
Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address>
Example: ASTRO EBILL 0156123412 abcdabcd@gmail.com
Step 2:
Send SMS to 66688
Note: This request must be sent from account holder’s mobile/primary number
*Standard telco charges and Terms & Conditions apply
You will receive SMS notifications upon successful sign-up with a delivery tracking number for the Plug & Play Box and the Astro SIM card.
Yes, the current service tax law does not exempt services provided to customers residing in Labuan, Langkawi, and Tioman.
New and existing Astro customers will enjoy rebates up to RM39/month for 24 months when they subscribe to selected Astro Fibre TV bundles and a FREE speed upgrade for all customers who subscribe within the promotion period.
Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.
STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.
STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.
By keying in the 10-digit account number, Astro will be able to provide better self-service options, as it allows Astro to customise automation options based on the needs of each customer's account.
You may utilise your credit balance to offset future billing on your Astro account, or contact us here for further enquiries.
Astro's Plug & Play Box is our latest box where users can enjoy the latest Astro box simply by connecting it to the TV and internet. There is no longer a need to schedule or pay for an installation. By connecting your Plug & Play Box to home broadband, you will be able to-do the following:
- Watch your channels over the Internet. No more rain fade!
- Never miss your favorite shows again as you can stream LIVE events from the beginning, or simply pause and resume the program as you wish.
- Access a library of over 110,000 videos on demand. Catch-up or binge-watch full episodes whenever you like.
- Access your recordings anytime on TV or the Astro GO app via Cloud Recording.
Other features include pause on TV and continue watching on the Astro GO app, enhanced search capabilities and more.
· Bill
· Log into your Astro Self-Service (location)
Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.
No, the Service Tax is a tax payable entirely to the Government. Astro acts as a collection agent for the Government.
You can now choose to log in using your email address, mobile number or a social account (Facebook, Google or Apple).
You may verify if your speed plan has been successfully upgraded during the installation process with your Astro installer before sign-off. If you would like to confirm the status of your speed upgrade after installation, you may contact Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.
Astro is an official distributor of Disney+ Hotstar, the dedicated streaming home of global, and Malaysian Hits. Astro customers can now subscribe to Disney+ Hotstar through our Movies, Premium 1, Premium 3 or Platinum Pack and enjoy award-winning entertainment with Disney+ Hotstar alongside Astro's much-loved local content for even better value and savings. Now, customers can enjoy Disney+ Hotstar on their Ultra or Ulti Box, mobile app or web! In addition, customers who have multiple primary Astro accounts will be entitled to multiple entitlements to Disney+ Hotstar.
SST of 6% and 8% will be applied accordingly to your bundle services:
- 8% SST to Astro TV Pack
- 6% SST to Astro Fibre
1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.254 and below page will appear.
If below box appear, please enter required details:
USERNAME: Administrator
PASSWORD: (ACCESS KEY AT THE RGW STICKER)
(These are the defaults, if you have done previous configuration on your router the password may be different)
4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.
A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.
D. Please choose channel with lesser number of usage.
Example in below case, you may choose channel 4.
5. To configure wireless channel, please proceed with below steps.
A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.
D. Please ensure below items:
i. WLAN Enable: Tick
ii. Interface Enable: Tick
iii. Change the Channel Selection to Manual
iv. Change the wireless Channel based on Step 4(D).
v. Once completed the selection, click the "Apply" button.
| Step 1: Visit https://id.astro.com.my/ and click on “Forgot Password?” | Step 2: Enter your username, email or mobile number. A verification code will be sent to you. Please enter it into the field and click “Verify” to reset your password. |
Please follow the steps below:
Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)
Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).
Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).
Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).
Step 5: Submit all documents via feedback form .
Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
2. Recorded program will be removed for PVR user.
3. A full payment to be made on any outstanding balance for all related accounts.
4. New account holder agreed to continue the remaining contract from previous owner account (if any).
5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).
Additional requirement for New Owner
Capping of applicant age is 21
Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)
STEP 1
On your remote, press the Home button and the home menu will be displayed on your screen.
STEP 2
Navigate to Profile.
STEP 3
The Profile Selection Screen will be displayed.
STEP 4
Navigate to Edit Profile.
STEP 5
Choose a profile to edit.
STEP 6
Navigate to Name.
STEP 7
Enter your new Profile Name, navigate to DONE and press "OK".
STEP 8
Your new profile name will be shown in the Profile Selection Screen.
The speeds shown under “My Network Map†are the WiFi speeds of your connected devices based on factors such as signal strength, distance of devices from your router, obstructing objects etc. This function allows users to know the signal strengths achievable from every room in their house or any distance from their router, giving users accurate indication If additional mesh is needed or if the placement of their router requires adjustment.
However, the speeds shown under “My Devices†are the recent WiFi consumption of your connected devices, which allows you to monitor every user’s internet consumption in your household.
Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.
You may contact Astro's Contact Centre (03 - 9543 1543) to process the cancellation.
The Mesh WiFi device(s) needs to be returned upon service termination via an arranged pick-up by our installers.
Yes, Mesh WiFi add-on is available for both Astro Fibre Bundle and Astro Fibre subscription.
Please close and re-launc hthe Astro Fibre app, and you will be able to log in.
Yes, a penalty fee of RM200/Mesh WiFi unit will be imposed if the customer fails to return the device(s). The courier company will make two attempts to retrieve the Mesh WiFi unit(s) within a period of 30 days, failing which the penalty would be imposed.
Step 1:
Type ASTRO<space>BAL<space>10-Digit Astro Account No.
Example: ASTRO BAL 08XXXXXXXX
*Standard telco charges and Terms and Conditions apply
Step 2:
Send SMS to 66688
Go to the "Content' tab and click the search icon on the screen. Type in a show title. The titles are categorized according to the following:
- On Demand
- Channels
- On TV
You will receive two SMS notifications with tracking numbers separately from the courier service, one for the Plug & Play Box and one for the Astro SIM card. Please expect these SMS notifications to be sent to you within 2-3 working days upon successful order submission (online or via retailer).
You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.
1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and Password, then click "Login".
The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different)
For example, below is the login details of the above router:
Username: admin
Password: TIMECE24
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.
6. Since this is a dual band router, you will have 2 Wireless Network Names (SSID) i.e. 2.4GHz and 5GHz. You may connect to any of the SSID, preferably with a stronger signal available.
7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.
1. Unifi netis brand
The following shows an Interface based on Unifi router
- Launch Web Browser and enter the default's gateway's IP address (192.168.1.1) in the address bar.
- Enter Username and Password.
- Username = tmadmin
- Password = Adm@xxxx (xxxx refers to last four digits of MAC address)
- Choose WLAN -> wlan0 (2.4GHz) Basic Setting. Note down on SSID.
- Choose WLAN -> wlan1 (5GHz). Compare SSID with previous SSID.
- If SSID for wlan0 (2.4GHz) and wlan1 (5GHz) are the same. Change wlan1 (5GHz) SSID by adding number 5(i.e. ifuni_5G) to differentiate from 2.4 GHz. Click Apply Changes.
Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.
STEP 1
On your remote, press the Home button and the Home Page will be displayed on your screen.
STEP 2
Navigate to Profile.
STEP 3
The Profile Selection Screen will be displayed. 
STEP 4
Navigate to Edit Profile.
STEP 5
Choose a profile to edit.
STEP 6
Choose a new Profile Picture and press “OK”.
Yes. Astro customers will soon be able to enjoy seamless access to Netflix on their connected Ultra and Ulti Boxes. Look out for more details then! Register your interest via https://astro.com.my/Netflix
You will be contacted by an Astro representative within two working days to advise you on the next course of action.
Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.
