Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
For any technical issues, you may visit Astro's Help & Support page then scroll down to 2. Technical Troubleshooting - Ultra Box / Ulti Box
OR
Send Hi to our WhatsApp at 03-9543 3838. Then select Help & Support for assistance.
Please disregard the reminder if payment had been made and do check if you have any outstanding balance on Astro Quick Pay.
WeTV offers a wide range of hot and exclusive content in advance for WeTV VIP members, which includes WeTV Originals, series, dramas and many more. With a VIP subscription, you can also enjoy all these exciting content with the ability to skip advertisements to stream without interference and watch your favourite shows on two devices at the same time!
VIP membership privileges:
1. Premium Content on WeTV only
2. Enjoy VIP content on two devices at the same time
3. Watch the content in advance before anyone else!
You may reach out to Astro's customer service at 03-95433838 if you think there's an error regarding your redemption or rewards.
Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.
To allow customers to decide on their WiFi connection arrangement based on their preference upon being advised by the installer on-site.
User to manually connect their devices to different WiFi bands based on their usage and preference.
Please refer to the Welcome Card inside the Plug & Play Box package and scan the QR code. You may choose to watch either the self-installation video or the Augmented Reality (AR) Installation Video to activate your Plug & Play Box. You can also download the Installation Guide from the Astro Get Started Page.
Please install and activate your Plug & Play Box within 7 days of receiving your Plug & Play Box and Astro SIM card. If you are unable to activate your Plug & Play Box within 7 days, the Plug & Play Box will be automatically activated by Astro on the 8th day.
The billing and warranty of the Plug & Play Box shall begin on the same date of which the Plug & Play Box is activated.
In the event that you have ordered more than one (1) Plug & Play Box, please refer to the Astro SIM card letter (included with the Astro SIM card delivery) to match the right Astro SIM card to the respective Plug & Play Box. Each Astro SIM card has been paired with a specific Plug & Play Box, thus the correct matching of box and SIM card is required for it to work properly.
IRBM is introducing e-invoicing to make tax processes more manageable and efficient for both businesses and the government. This enables a better and smoother customer experience.
No additional subscription is required. Video On Demand (VOD) is a value-added service for all Astro customers with connected Ultra Box and Ulti Box. All you have to do is connect your box to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.
If your submission was unsuccessful, you can reapply through the My Astro website or app. We strongly advise you to provide your TIN number to facilitate the e-invoice issuance process. Alternatively, you can reach out to us via Astro Help & Support for assistance.
When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.
When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.
Yes, anyone can create an Astro ID. However, only the Astro account owner can link it to their Astro ID. If you are not the account owner, you will need their permission to complete the linking process.
Your Astro GO email will be delivered to you within an hour upon checkout. Please click the link provided to set up your password and download the Astro GO app on your device by clicking here (Google Play Store) or here (iOS App Store). If you want to stream it directly via your computer or laptop, Astro GO is also available at astrogo.astro.com.my. Log in with your Astro ID and start streaming!
Yes, you may assign your family or friends to help you drop off the Astro box.
Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please WhatsApp "Hi" to us at 03-9543 3838. Then select Billing Services, provide your IC number if requested, and choose Refund Request.
The refund process will take approximately 14 days for processing with your issuing bank.
However, if you decide to cancel your subscription after the Astro box installation (during your contract period), a prorated early termination fee will apply.
Upgrade to Sun NXT Premium via www.astro.com.my/sunnxt or the MyAstro app. For further assistance, contact our customer service at 03-9543 3838.
Step 1: At Astro Home, go to the app rail and select "beIN SPORTS CONNECT"
Step 2: Go to the Profile icon at the top of your screen and click "OK"
Step 3: A QR code will be presented on your screen. Use the in-app QR code scanner on your mobile device to scan the QR code
Step 4: Your TV screen will refresh automatically and you will be able to enjoy the beIN SPORTS CONNECT app on your TV!
Astro & Broadband comes with 24-month contract commitment.
Successful payment via JomPAY will be posted real time.
All existing or new Astro customers who meet the following criteria may upgrade to the Ultra Box:
- Have an internet connection at home (recommended>10Mbps speed)
- Maintain a minimum subscription with a HD + Recording service
If you live in a high-rise building, please call us at 03- 7481 8000 to check if your building can support the Ultra Box. If your high-rise building allows for the set-up of individual dishes you will be able to upgrade to the Ultra Box, subject to the criteria above.
If you would like to access our 4K UHD content via the Astro UHD channel 805 and UHD content on VOD, Astro Best and Astro First. We also recommend:
- 4K UHD supported TV that is HDCP2.2 compliant
- Internet connection of at least 30Mbps
Note: If you do not have an internet connection at home, you may take up the Ultra Box bundled with Astro™'s broadband package with rebates of up to RM30/month. For more details and to sign up for Astro & Broadband, please click here.
The 2 months of access will expire exactly two months after your account is activated. For example:
- If you activate on 24 April 2025, your access will expire on 23 June 2025.
- If you activate on 10 May 2025, your access will expire on 9 July 2025.
- If you activate on 23 June 2025, your access will expire on 22 August 2025.
No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.
Not to worry, our representative will be contacting you within 24 hours.
There are few ways to get for your refund.
Click here for details:
All Astro equipment is property of Astro and as per our current Terms and & Conditions, customers are required to return them upon termination of Astro services.
Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.
You will receive a 6-digit SMS OTP number sent to your registered mobile number.
Yes, you will need to activate SecureGo again.
Astro does not provide installment plan facilities. You are advised to pay your charges before the due date, as per your monthly bill statement.
Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.
The Viu app offers subtitles in English for all content and Bahasa Malaysia for selected content.
Additionally, dubbing in Bahasa Malaysia, Bahasa Indonesia and Cantonese is also available for
selected titles. You will be able to select or switch off subtitles and dubbing when you play
videos in full screen.
You will be able to check your balance, switch to e-billing, request for payment barcode and request for reconnect at standard telco rate.
Currently, e‑Invoicing is not mandatory for all customers. However, it is mandatory for customers who subscribe to Astro Fibre or Broadband services, as this follows the Inland Revenue Board of Malaysia’s (IRBM) national e‑Invoicing requirement.
For other Astro services, e‑Invoicing is optional, but customers are encouraged to opt in as it supports quicker processing, smoother transactions and a more seamless billing and tax compliance experience over time.
Yes, you can switch your current Asian Favourites selection to Viu Premium for FREE or purchase
Viu Premium as an add-on to your subscription for as low as RM8.40/month. Please refer to Q5
to Q9 for more information.
Please ensure that your existing Viu Premium account is terminated directly via the Viu mobile
app so you are not billed twice on two separate accounts. You can also reach out to Viu's
Customer Service (refer to Q18) or click on the “Contact Us” tab in the Viu app should you
require further assistance.
To enjoy full premium access, simply add RM10 to upgrade your Sun NXT Lite subscription to
Sun NXT Premium.
Although it is possible to pair the second mesh node unit with the first mesh, customers are advised to follow similar steps in setting up the Mesh Network by pairing the mesh unit with the WiFi router instead.
We wish to advise you to make your payment before the following month's bill is generated in order to avoid interruption in your viewing experience. Please note that to reconnect your subscription, there will be a charge of up to RM20 (excl. gov tax) upon reconnection, except for Commercial & Hotel customers.
Find out more about the reconnection fee here.
No, customers without an Ultra/Ulti Box will not be able to enjoy Sun NXT via their Astro Box. However, they can enjoy Sun NXT on their mobile devices. To enjoy Sun NXT on their big screen, customers can upgrade to an Ulti/Ultra box. Customers can check their eligibility for the free box swap by logging into the My Astro app or by contacting Astro’s customer service at 03 9543 3838.
If you accidentally delete your mesh:
- Login to the Astro Fibre App.
- Go to Network > click on the plus (+) sign.
- Enter your serial number (starts with SRXxxxxx).
- Click OK to add the mesh back.
Yes, the monthly subscription fee will be prorated into your Astro bill.
You may subscribe to add-ons via any of the platform listed below:
Sales Channel | Add-on Purchase |
My Astro App / Web | 1. Go to “Astro Store” and scroll to “Shows” section 2. Click on “Sports” card to proceed and confirm purchase |
My Astro STB | 1. On your Ulti / Ultra box’s remote, press the Home button and the Home page will be displayed on your screen 2. Access My Astro via the “Apps” section or the shortcut next to the settings icon 3. Upon load, your subscription info and purchasable add-ons will be shown |
1. WhatsApp Hi to 03-95433838 Select Tap to view options Select Content Add-on Purchase 2. Select desired add-on Enter smartcard number (if prompted) 3. Confirm the purchase |
You can recover your Netflix login here or at astro.com.my/Netflix
Step 1: Head to astro.com.my/Netflix
Step 2: At the FAQ section look for "How to recover my Netflix login email and password
You can recover your Netflix subscription here.
To start using Astro Rewards as an Astro customer, you can do it through the My Astro app. Here's how:
1. Download the My Astro app
2. Login using your Astro ID
3. Go to Rewards
4. Browse through the rewards and click redeem. Follow the instructions on the screen on how to redeem the reward
🎁 Want to claim rewards exclusive for Astro customers?
📱 Download the My Astro app to:
- Claim free movie or concert tickets
- Meet your favourite celebrity
- Join giveaway contests
