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100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

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Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

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Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

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Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

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Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

❯ ❮
Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 

Nationwide Installation

 

Applying for

UniFi  Maxis  Astro  Njoi 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


WHAT ARE THE NEW ADJUSTMENTS, AS OF 9 FEBRUARY 2023?

We are thrilled to announce that as part of your subscription, you are able to enjoy exclusive coverage of live matches in HD on Astro channels, On Demand and Astro GO! This means that you'll have access to all the latest games, highlights, and analysis, right at your fingertips.

With this new addition, you'll be able to follow your favourite teams and players closer than ever before, keeping you up-to-date with all the action on and off the field. Whether you're a die-hard fan or a casual spectator, this new content is sure to provide you with endless hours of entertainment.

To ensure that we continue offering the best choice in sports content, our Sports Pack will now be priced at RM104.99/month (for 12 months contract) or RM99.99/month (for 24 months contract) and Premium Pack 1 will now be priced at RM139.99/month (for 12 months contract) or RM129.99/month (for 24 months contract) starting 9 February 2023, and this applies to all new customers. 

Note that there will no changes for existing Sports Pack & Premium 1 customers in 24 or 12 month contract being renewed before 1st June 2023.

We appreciate your continued support and can't wait for you to experience this exciting new addition to your Sports Pack subscription.

Please refer to the table below for the full revised pricing for the following packs:

We hope you continue to enjoy your Astro experience with us.
 


HOW LONG DOES IT TAKE TO COMPLETE THE EKYC VERIFICATION PROCESS?

The entire eKYC verification process may be completed within 5 minutes.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    ARE MY ASTRO REWARDS TRANSFERRABLE?

    No, your rewards cannot be transferred to another person or exchanged for cash.


    CAN I GET AN ULTRA/ULTI BOX WITH ASTRO FIBRE?

    Yes, you are entitled to a free Ultra/Ulti box with free standard installation upon signing up Astro Fibre with a new 24-month contract.


    WILL I BE CHARGED 8% SERVICE TAX ON THE RECONNECTION FEE IF THE EXECUTION WAS DONE BEFORE THE 1ST MARCH 2024 BILL?

    No, you will not be charged 8% Service Tax for reconnection performed before 1st March 2024. Only reconnections executed on or after 1st March 2024 are subject to the 8% Service Tax.
     


    HOW DO I RETURN MY PLUG & PLAY BOX?

    Want to return your Ultra or Ulti Plug & Play Box? It's simple and free!

    Here's what you can do with your unused Ultra/Ulti Plug & Play Box:

    1. Return your device to us via Arranged Pick-up:

    Step 1: Please call Astro's Contact Centre at 03-9543 3838 to schedule an arranged pick-up by one of our courier partners.

    Step 2: Just sit back and relax! A courier agent will come to your doorstep to retrieve the devices.


    WHO CAN ACCESS DISNEY+ HOTSTAR ON THE ULTRA BOX?

    Customers with a Movies subscription via Movies, Premium 1, Premium 3 or Platinum Packs will be able to access Disney+ Hotstar on the Ultra Box and Ulti Box. Alternatively, customers can add on the 3-months Disney+ Hotstar pass for only RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.


    WHO CAN ACCESS DISNEY+ HOTSTAR?

    Customers with a Movies subscription via Movies, Premium 1, Premium 3 and Platinum packs will be able to access Disney+ Hotstar on the Ultra box.

    Alternatively, customers can add on the 3-month Disney+ Hotstar pass for RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.

    For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.


    MAXIS - HUAWEI ROUTER

    1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

    3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

        The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

        Username: administrator

        Password: Router S/N (Available on the sticker at the back of the router)

    4. Once you have successfully login, the router's web-based setup page will appear.

    5. At the top of the page, click Wi-Fi Configuration to configure the Wi-Fi parameters.

    6. You may change the Wi-Fi Name and the Password to follow your preferences, then click "Save" for the changes to take place.

    Please reconnect to the new wireless name with the new password once completed.


    WHAT WILL HAPPEN TO THE SERVICE IF I DO NOT MAKE PAYMENT ON TIME?

    Please be informed that your service will be suspended if there is no payment after 31 days from your bill cycle date. After 62 days of non-payment, your service will be terminated, and an early cancellation fee will be applied if you are still within the 24-month contract.


    ADD CHANNEL TO FAVOURITE LIST - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Guide.

    STEP 3  

    Select the channel you would  like to add to favourite list and press "OK".

    ‍

    STEP 4  

    Select "Add to Favourites" and press "OK".

    STEP 5

    You are successfully added the channel to favourite list when this screen appears.

    STEP 6

    Your selected channel will have a heart tagging after added as favourite.


    WHAT ARE THE PAYMENT METHODS AVAILABLE TO MAKE THE ADVANCE PAYMENT?

    Advance payment can be made via credit/debit card or online banking.


    HOW WILL CHEQUE PAYMENTS BE PROCESSED MOVING FORWARD?

    From 1st July 2023 onwards, Astro will ONLY accept cheques deposited at Public Bank Berhad. 

    ‍

    To simplify your monthly payments, here are some recommended alternatives you can look into.

    • Auto-Debit
    • Online Banking
    • WhatsApp
    • JomPAY
    • Astro Quick Pay

    ‍

    To find out more on how you can make your payments via these channels, kindly visit here.

    ‍

    Should you choose to continue with cheque payment, do ensure that you follow these steps below.

    Step 1: Fill in the cheque

    Step 2: Ensure that your 10-digit Astro account number is accurately written at the back of the cheque

    Step 3: Go to your nearest Public Bank 

    Step 4: Locate the Cheque Deposit Machine 

    Step 5: Select “Bill Payment” on the screen

    Step 6: Select “Astro”

    Step 7: Drop your cheque in

    Step 8: Collect your receipt

     


    HOW CAN I GET THE FREE MESH WIFI DEVICES?

    You are entitled for free mesh WiFi devices when you sign up for Astro & Broadband with Maxis fibre 500Mbps or 800Mbps speed only.

    Mesh WiFi is not available with Astro & Broadband with Allo. However, you may purchase the Mesh WiFi devices separately to pair along with you Allo broadband.


    DO I NEED TO HAVE A PRIMARY SUBSCRIPTION IN ORDER FOR ME TO SIGN UP FOR MULTIROOM (ASTRO BOX)?

    Yes, any active Astro subscriber with a minimum primary subscription fee of RM100 can subscribe to a Multiroom (Astro Box) at a price of RM49.99 monthly with the box setup (subscription price is subject to Govt Tax).


    I FORGOT MY PASSWORD; WHAT DO I DO NOW?

    Please follow the steps below to reset your password:


    HOW LONG DOES IT TAKE FOR PAYMENT TO BE POSTED VIA JOMPAY?

    Successful payment via JomPAY will be posted real time.


    ROUTER NO POWER - MAXIS

    1. Ensure power cable is connected tightly.

    2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.

    3. If the issue  persists, submit your feedback form for further assistance.


    WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING TO THE NEW PACKS?

    For TV packs only, 24-months contract commitment period. However, if in addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months as well. If you're an existing customer, your existing remaining contract duration (if any) will not be carried over to the new contract except for existing Disney+ Hotstar (3 Months Pack) and Multiroom subscription contract durations which will be carried over upon the migration to new packs.

    Note: If you are subscribing to a bundle pack which includes Netflix or Disney+ Hotstar for the first time, you are required to maintain the respective app as part of your bundle selection for a minimum of 12 months, otherwise a cancellation fee will apply.


    I AM AN EXISTING ASTRO & BROADBAND CUSTOMER; CAN I SIGN UP FOR THE NEW PACKS?

    Yes, all existing Astro & Broadband customers within contract or out of contract can subscribe to Astro & Broadband offerings. The 24 months contract will be renewed upon signing up for the new packs.


    WHAT HAPPENS IF I CLICK "DELETE MY ACCOUNT" ON THE ASTRO FIBRE APP?

    If you accidently clicked “delete my account” on the Astro Fibre app, you will bedirected to submit a request via Feedback Form as the image below.

    If you submit a request, our Astro representative will get back to you within 3 business days to learn more about the issue(s) you are currently facing with the app. Customers may proceed to permanently delete their account during the call if they wish. Once complete, your Astro ID will be deleted and you will be unlinked from all Astro apps and services including partner apps that are associated with your Astro ID including Astro GO, My Astro, Astro Awani, Syok, beIN SPORTS CONNECT, iQIYI, TVBAnywhere+,HBO GO, Gempak, XUAN, Astro Ulagam etc.

     

    You may create another Astro ID by following the steps here and re-link your new account to all Astro apps and services, including partner apps.


    I RECENTLY GOT AN ULTI BOX, WILL ASTRO REQUIRE ME TO SWAP MY BOX IF I SUBSCRIBE TO THE NEW PACKS?

    No, if you already have an Ulti box you will not be required to swap the box to enjoy the new packs. However, if you would like to access 4K UHD content, you may upgrade to Ultra Box. Installation and activation fees will be chargeable depending on your package selection.


    NO AUDIO - HD ENABLED BOX

    STEP 1
    Check the Audio settings on your box and set to Auto.
    Refer guide to change Digital Audio Settings.

    STEP 2
    If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

    STEP 3
    If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

    STEP 4
    If issue persist, connect to Live Agent via WhatsApp for help.


    FAQS: WETV ON ASTRO

    About the WeTV app

     

    1. What is WeTV?

    WeTV is a global video on demand and over-the-top streaming service, providing the best premium entertainment including Chinese, Indonesian, Korean, Thai, Japanese and Malaysian series and movies to fans of Asian entertainment.

     

    2. Can I stream WeTV for free on my Ultra/Ulti Box?

    All Ultra/Ulti Box customers may watch selected WeTV titles for free on their Astro Box.

     

    Simply follow these steps:

    Step 1: Go to your Ultra/Ulti Box Home Page and select “WeTV” under the Apps rail

    Step 2: Click play on any non-VIP titles/episodes and start streaming!

     

    Note: No login is required to stream free content on WeTV.

     

    3. How can Astro customers enjoy WeTV?

    Astro customers can subscribe to WeTV VIP via Astro as an add-to-bill service for only RM10.50/month (RRP RM11.90) to enjoy the app on their big screen TV via the Ultra/Ulti Box, wetv.vip or on the go with the WeTV mobile app which is available on Android and iOS devices.

    For more details on the WeTV VIP Membership, please refer to Q12 - Q17.
     

    4. How do I subscribe to WeTV VIP via Astro?

    All new and existing Astro TV customers can subscribe to WeTV VIP for only RM10.50/month by following the steps below:

    Step 1: Go to www.astro.com.my/WeTV and select “Get WeTV now”

    Step 2: Log in with your Astro ID

    Step 3: Key in your mobile number and proceed to add WeTV to your bill

    Step 4: Once you have validated your mobile number via the OTP code, you will be able to enjoy VIP-exclusive shows on WeTV!

    5. How do I access WeTV VIP on my Ultra/Ulti Box?

    After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:

    Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail

    Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app

    Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV

    Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!

    Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.

    *We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.

    6. I already have a WeTV subscription, what will happen if I use the same mobile number to subscribe to WeTV VIP via Astro?

    If you already have a WeTV subscription, you are allowed to subscribe to WeTV VIP with the same mobile number via Astro; however, your existing account will continue to run until you manually cancel it. With two active subscriptions with the same mobile number, your subscriptions will be added on top of your existing account and you will be charged twice on two separate accounts.

    7. Can I access the WeTV app outside of Malaysia?

    Yes, you will still be able to access the WeTV app and stream your favourite content outside of Malaysia. However, kindly be informed that this will be subject to content availability in the specific regions.

    8. Can I download content on the WeTV app for offline viewing?

    Yes, you can download WeTV's content on your device for offline viewing if you have subscribed to WeTV VIP. This feature is not available if you are not a VIP member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.

     

    9. What is the storage requirement for content downloading?

    The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

    10. How many devices can I use to stream WeTV at the same time?

    You can access your WeTV VIP account on up to 2 devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.

    11. Are there any subtitles available for the content on WeTV?

    Yes, subtitles are available in various languages including English, Malay, Chinese (Simplified & Traditional) etc.

    To enable this feature, click on the subtitles selection option at the bottom right corner of the video player, then click on the language you desire.

    WeTV VIP Subscription

    12. What is a WeTV VIP subscription?

    WeTV offers a wide range of hot and exclusive content in advance for WeTV VIP members, which includes WeTV Originals, series, dramas and many more. With a VIP subscription, you can also enjoy all these exciting content with the ability to skip advertisements to stream without interference and watch your favourite shows on two devices at the same time!

    VIP membership privileges:

    1. Premium Content on WeTV only

    2. Enjoy VIP content on two devices at the same time

    3. Watch the content in advance before anyone else!

    13. Can I rent movies or series on WeTV via Astro?

    Yes, you will be able to rent titles on the WeTV mobile app. Subsequently, you will be able to stream your rented title on the Ultra/Ulti Box, wetv.vip, and the mobile app.

    14. How much does a WeTV VIP subscription via Astro cost?

    Astro customers can enjoy a special offer of RM10.50/month (RRP RM11.90/month) when they subscribe to WeTV VIP via Astro.

    Note to CCC: Employee/Ex Employee/Courtesy Board Members will also enjoy the same pricing at RM10.50/month.

    15. When can I start enjoying my WeTV VIP subscription?

    You will be able to enjoy all the content on WeTV via your Ultra/Ulti Box, wetv.vip and the WeTV mobile app immediately upon successful purchase from the Astro website. Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription.

    16. How do I cancel my WeTV VIP subscription?

    You can cancel your WeTV VIP subscription via WeTV’s official website or mobile app.

    Kindly note that we will not be able to offer a refund if you do decide to leave the WeTV app before your subscription period ends.

    17. Will there be any penalty fees if I cancel my WeTV VIP subscription?

    No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access your WeTV VIP account.

    App Issues

    18. Who may I contact if I encounter any problems with the WeTV app?

    If you require any assistance with the app, you may:

    1. Visit the WeTV official Facebook Page for more information: WeTV Malaysia - Home | Facebook; or

    2. Drop the WeTV team a message via Facebook chat here

    If you encounter any issues with your Astro billing and entitlement, you may contact our Customer Service by:

    1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

    2. Reaching to us via WhatsApp by typing "Hi"at 03-9543 3838

    19. Will my personal information be protected?

    Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice


    WHAT SELF-SERVICE TRANSACTIONS CAN BE PERFORMED OVER THE PHONE?

    You can access the self-help service 24 hours a day for the following: 

    1. Check account balance.

    2. Refresh your Smartcard if your account is active but TV screen displays "This channel is not included in your subscription" or "We apologise for the service interruption".

    3. Check application status.

    4. Guide on Self Service troubleshooting guide via SMS Link.

    5.  Check trouble ticket appointment announcement.

    6.  Apps Related Self Service login & Activation guide via SMS Link.

    7.  Apps Related FAQ Details via SMS Link.

     


    CAN I PERFORM EKYC VERIFICATION ON BEHALF OF ANOTHER PERSON, E.G: MY PARENTS OR SPOUSE, IN THEIR ABSENCE?

    No, the eKYC verification process must be done by the individual themselves, using their MyKad and selfie in real-time.


    IS THERE A 12-MONTH OR 0-MONTH CONTRACT IF I SIGN UP ASTRO & BROADBAND?

    No, Astro & Broadband only offers a 24-month contract period upon sign up.


    IF I CANCEL MY ASTRO SUBSCRIPTION WITH DISNEY+ HOTSTAR ENTITLEMENT; WILL I NO LONGER BE ABLE TO ACCESS DISNEY+ HOTSTAR?

    Unfortunately, you will no longer be able to access Disney+ Hotstar via Astro if you cancel your Astro subscription with Disney+ Hotstar entitlement. 


    CHECK SIGNAL LEVEL - HD ENABLED BOX

    STEP 1  

    On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

    STEP 2    

    Navigate to SETTINGS and press “OK”.

    STEP 3  

    Navigate to STB DIAGNOSTICS and press “OK”.

    STEP 4    

    Refer to the signal strength % shown on the top left of your screen.


    WHAT DEVICES CAN BENEFIT FROM THE INCREASE IN SIMULTANEOUS VIEWING PROVIDED BY ASTRO GO+?

    Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+. 


    HOW DO I PROVIDE FEEDBACK IF THE APPLICATION DOESN'T WORK?

    For app, you may go to "Manage' > "Support' section and  provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

    For web, you may go to "Support' menu and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

    For Ultra and/or Ulti box, you may chat with us via WhatsApp at 03-9543 3838.


    WHAT IS THE DIFFERENCE BETWEEN TRANSFER OF EQUIPMENT OWNERSHIP, MERGE OF EQUIPMENT AND SPLIT OF EQUIPMENT?

    ransfer of Equipment Ownership

    A request to transfer the equipment’s ownership from the existing account holder to a new account holder. ‍

    Note: Transfer of Equipment Ownership is not applicable for IPTV and NJOI account.

     

    Merge of Equipment

    A request from the account holder to merge the equipment from two different accounts into one account, provided the equipment must be within the same service address and registered under the same accountholder’s name.

     

    Split of Equipment

    A request from the account holder to split the equipment from one account to two different accounts and registered under the same account holder’s name.


    CAN I RESTRICT PROGRAMMES FROM BEING VIEWED BASED ON THE AGE RATING?

    Yes, you can restrict programmes based on the age rating by going to "Settings” > “Parental Controls & Profiles” on your Astro Box and Astro GO app. Alternatively, you may also create a Kids Profile that provides security with a 4-digit PIN to exit and accessibility to kids-friendly channels and On Demand content only.


    I AM A NEW ASTRO FIBRE CUSTOMER WITH THE RG21 ROUTER; HOW DO I SET UP THE APP?

    For all new Astro Fibre customers with the RG21 router, the Astro Fibre App will be installed on your mobile device for you during installation. Alternatively,you may refer to the user guide here for self-installation.


    WILL THERE BE AN INSTALLATION FEE FOR MULTIROOM SERVICE?

    There will be no installation fee for both Astro Box and Ultra Box. The Multiroom (second decoder) must be installed at the same registered address as your primary subscription.


    WHAT CAN I DO VIA SMS?

    You will be able to check your balance, switch to e-billing, request for payment barcode and request for reconnect at standard telco rate.


    HOW DO I TRACK MY DELIVERY STATUS?

    You will receive two SMS notifications with tracking numbers separately from the courier service, one for the Plug & Play Box and one for the Astro SIM card. Please expect these SMS notifications to be sent to you within 2-3 working days upon successful order submission (online or via retailer).


    WILL I BE CHARGED FOR USING DIFFERENT PAYMENT METHODS?

    Surcharge is imposed by 3rd party payment collection partners for services rendered. Kindly note that customers may be charged a surcharge per transaction when bill payments are made via the following methods:-

    Bill payments at selected petrol stations, convenience stores, retail/mobile shops, kiosk, and e-wallets may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (formerly known as Razer/MOL), ATX, MobilityOne, and e-Pay.

    ·       To find out more on how to make your bill payments, click here.


    WHAT IS MULTIROOM (SMART TV)?

    Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to Multiroom (Smart TV) at RM29.99 per month (excl. any govt. tax), and simply download the Astro app on your second TV-screen and connect to your home Wi-Fi to stream.


    WHAT ARE THE TV MODELS THAT SUPPORT 4K UHD?

    Customers on the Multiroom (Smart TV) app can stream these two channels (CH549 Love Nature & CH805 Astro SuperSport) if their TV model supports 4K UHD resolution.

    Kindly note that these Sony TV models do not support 4K UHD resolution:
    • Sony BRAVIA 4K GB
    • Sony BRAVIA 4K UR
    • Sony BRAVIA VH

    *CH805 Astro SuperSport is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.


    WILL I BE CHARGED SWITCHING FEES IF I REMOVED ANY ADD-ON CONTENT OR SERVICES IN THE NEW PACKS?

    For customers subscribed to our New Astro Packs (for example: Primary, Entertainment or Sports Packs), you will be charged a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) will incur a RM10 (excl. govt tax) switching fee to your account. 

     

    For customers subscribed to our Old Astro Packs (for example: Super or Dynasty Packs), there will be a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower or same fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) OR Kids add-on (RM9.99/month) will incur a RM10 (excl. govt tax) switching fee to your account. 

     


    HOW DO I SUBSCRIBE TO ADD-ONS?

    1. Tune to Astro channel 200 - select "Add-Ons"

    2. Select the option for Monthly Subscription

    3. Send the WhatsApp code as per displayed on the TV screen


    WHY IS THERE A NEED TO CHANGE THE DUE DATE?

    The change in due date to 25 days after your billing date is to ensure that your transactions will be processed in a timely manner and subsequently ensure you will enjoy uninterrupted viewing. Please be assured that this change will not affect your monthly bill amount. Kindly check your latest monthly bill statement for more details about this revision.


    I AM AN EXISTING ASTRO CUSTOMER; CAN I SIGN UP FOR THE NEW PACKS WITH ASTRO & BROADBAND?

    Yes, existing Astro customers can subscribe to all Astro & Broadband offerings. 24 months contract will be renewed upon signing up for broadband.


    WHAT FREQUENCY BANDS DOES OUR RGW SUPPORT?

    Astro Fibre WiFi router is a dual-band edge Residential Gateway which supports two frequency bands 2.4GHz and 5GHz.


    HOW WILL I BE CHARGED FOR THE DISNEY+ HOTSTAR ADD-ON 3-MONTHS PASS SUBSCRIPTION?

    Please note that charges will be on a monthly basis (RM18.30/month) and this subscription is subject to a 3-months contract.


    HOW MANY FAMILY MEMBERS CAN I ADD TO THE ASTRO FIBRE APP?

    Currently, you may only add a maximum of five family members to the Astro Fibre App. However, kindly note that we are working on allowing users to add more family members in the future.


    WHAT IF I WOULD LIKE TO CHANGE MY 12-MONTHS COMMITMENT PERIOD TO 24-MONTHS? WILL IT BE PRORATED? HOW WILL THE COMMITMENT PERIOD BE CALCULATED?

    By changing from a 12-months commitment period to 24-months, there will not be any cancellation fee applicable. You will start a new contract with 24-months commitment and receive the corresponding discount for that duration.


    I HAVE RECEIVED AN AUTO ACTIVATION SMS, HOW DO I LOG IN TO DISNEY+ HOTSTAR ON MY ULTRA/ULTI BOX?

    Starting 29 August 2022 (for Ulti Box customers) and 2 September 2022 (for Ultra Box customers), you will be able to log in to Disney+ Hotstar using your registered mobile number by following these simple steps: 

    Step 1 - You will receive a Disney+ Hotstar auto-activation SMS on your registered mobile number. 

    Step 2 - Press the Home button on your Astro remote. Under the "Apps


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