Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Here's how you can switch to the new Astro packs on My Astro:
- Open/Download the My Astro app or visit My Astro web
- Login with your Astro ID
- Go to Account
- Select Subscription or TV Pack
- Click on your pack
- You can now browse and switch to the latest Astro packs
🔄 Want to manage your Astro subscription easily?
📱 Download the My Astro app to:
- Manage your pack subscriptions
- Get add-ons in just minutes
- Get details about your contract
For customers that would like to subscribe to Multiroom with a box installation,
(i) customers on the old packages (example Family Pack, Starter Pack, Value Pack, Super Pack or Super Pack Plus) will have to subscribe to our new packages first by sending "Switch" to 03-9543 3838 via WhatsApp;
(ii) customers on the new Astro packages can subscribe by visiting product.astro.com.my/multiroom or WhatsApp "Hi" to 03-9543 3838.
You can get your TIN from the
MyTax Portal
or visit the nearest IRBM branch.
You have exceeded the maximum number of registered devices allowed. To manage devices on Astro GO, go to Settings > Registered Devices to view / remove devices from the list of registered devices to your account.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Yes, your primary box must be on Ultra/Ulti Box to get 2 months of access to Prime Video at no additional charge.
Worry not, if your primary box is the older box, contact us via WhatsApp by typing “Hi” at 03-9543 3838 to upgrade the box to Ultra/Ulti box within 24 April 2025 – 23 June 2025 to get the access.
Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.
To set up a Mesh WiFi network around your house, the Mesh unit will need to be paired with the WiFi router. Steps to pair these two devices are as follows:
i. Place the Mesh unit close to the WiFi router (within 2 meters) and power it on
ii. After the Mesh unit starts up, press and hold the WPS buttons of the Mesh unit and the WiFi router for 3 - 5 seconds in turn within 2 minutes
iii. After the WLAN and Internet indicators of the Mesh turns steady blue, the Mesh is connected to the Internet
iv. Move the Mesh to the desired place where you need to expand WiFi and power it on. After the Internet indicator turns steady blue, WiFi is expanded successfully.
Astro & Broadband offers Astro content with Astro Fibre, Maxis Fibre Broadband and Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.
With the current Astro & Broadband plans, customers will enjoy substantial savings bychoosing their desired broadband speed from 30Mbps - 800Mbps to accompany their Astro packages.
Currently, this change affects SMS bills only. Other SMSs such as (but not limited to) bill reminders, payment notifications, promotional SMSs or technical appointment reminders will still be sent to you if applicable.
Please ensure that:
a. Your Astro subscription includes Disney+. You can verify this via My Astro app or web under Manage Subscription → Add-ons.
b. Your Disney+ subscription has been activated. You can check the activation status via My Astro app or web under Manage Subscription → Add-ons.
c. You are using the correct email address or mobile number associated with your Disney+ account.
If you continue to experience login issues, please WhatsApp or call Astro’s Customer Service at +603 9543 3838.
Yes. Charges for your Disney+ subscription will begin once the subscription has been successfully added to your Astro account.
You will regain access to your channels on Astro immediately once the equipment has been installed at your new house, provided your account is active. Customers can still enjoy viewing via Astro Go.
Yes. The highest video quality available on the TVBAnywhere+ app is 1080p.
There several possible reasons for a faulty SIM card. You may visit Astro's Help & Support page and scroll to 2. Technical Troubleshooting - Ultra Box / Ulti Box to find the scenario that best matches your situation. Then follow the troubleshooting steps provided.
The balance will be credited into your account, which will be reflected when you receive your next bill. The balance credit will be used to offset your bill balance.
For TV packs only, 24-months contract commitment period. However, if in addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months as well. If you're an existing customer, your existing remaining contract duration (if any) will not be carried over to the new contract except for existing Disney+ (3 Months Pack) and Multiroom subscription contract durations which will be carried over upon the migration to new packs.
Note: If you are subscribing to a bundle pack which includes Netflix or Disney+ for the first time, you are required to maintain the respective app as part of your bundle selection for a minimum of 12 months, otherwise a cancellation fee will apply.
Yes, you may change the interface language of the app. To access the language settings, please click "Profile" > "Settings" > "Language" and select your preferred language
Download the Sun NXT app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".
You may enquire by submitting a Feedback Form. Please choose the following feedback type and issue:
Feedback type : Payment/Billing
Issue : I want to ask about a refund
OR
Reach out via Astro Official Digital platform i.e. Facebook or Chat. Our agent will assist on your request.
You will be able to enjoy your Viu Premium membership immediately upon purchase/choosing it
under your Asian Favourites bundle option. For further clarification, feel free to reach out to us
via WhatsApp by typing “Hi” at 03-9543 3838.
Yes, please open any marketing emails you have received from iQIYI and click on the unsubscribe link embedded in the email.
No. However, if you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.
The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.
*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.
Complimentary access to the Sun NXT Lite app is only available to Indian Favourites/Maharaja Pack customers. To get an access to Sun NXT Lite, you must be an existing Astro customer with a subscription to Indian Favourites/Maharaja Pack.
Video On Demand (VOD) is a new way of enjoying your Astro, for free* as part of your subscription. Here's what you can do by watching your show via VOD:
1. Pick and choose your show anytime of the day without needing to wait for your show to air.
2. Catch-up on episodes you've missed or binge-watch all episodes instantly.
3. Pause, rewind, or fast-forward to your favourite parts of the show.
4. Watch full uncut episodes.
5. No weather or other disruptions during your viewing time.
6. Browse our library of recommended shows for you based on your viewing history. Everything you see is free as part of your subscription.
7. To rent additional blockbuster movies on a pay-per-view basis, visit the "Store' section in our VOD library.
No. An Astro-billed Disney+ subscription cannot be transferred to a Disney+-billed subscription.
If you choose to subscribe directly with Disney+, your subscription and billing will be managed by Disney+. We recommend reviewing your current Disney+ subscription arrangement before signing up to ensure it best meets your needs.
Please note that subscribing directly through Disney+ while maintaining an active Astro-billed Disney+ subscription may result in you having multiple Disney+ subscriptions and being charged separately for each subscription.
Please ensure that you are using the correct ID for eKYC submission.
For Malaysians :
1. Please ensure you are using MyKad or MyTentera.
2. Capture the front and back of your ID.
3. Ensure that there is no glare when capturing the photo.
4. Ensure that are capturing it in a bright room to have the highest picture quality.
5. Please do not cover your ID when capturing it, as it may impact the OCR Optical Character Recognition accuracy.
For Malaysian Permanent Resident and Other Nationality :
1. Please use Passport only.
2. Please capture your whole passport, which has your personal information on it and your signature.
3. Ensure that there is no glare when capturing the photo.
4. Please do not cover your ID with your when capturing it, as it may impact the OCR Optical Character Recognition accuracy.
For any NJOI-related information, please visit the NJOI Help & Support page at
https://purchase.njoi.com.my/en-support
If your technical issue remains unresolved after completing the recommended troubleshooting steps or seeking assistance from customer support, a technician can be arranged to visit. The applicable charges are as follows:
i. In-contract customers: Free of charge (FOC)
ii. Out-of-contract customers: RM65 per visit.
Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.
Any purchases via the Astro Smart TV app such as pay-per view, Astro First are subjected to 8% govt. tax.
For multi-frequency customers, RM10.00 is charged per physical bill generated.
No, Astro & Broadband only offers a 24-month contract period upon sign up.
No, this change in due date will not impact your monthly bill subscription.
We want to ensure that only the authorised account owner can have access to their Astro account. This activity ensures that only you can log in and access all the details tied to your Astro account.
Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.
Note:
- Any changes of contact details to be requested by account holder only.
- Only account holder's contact to be updated as primary mobile number in the system.
The final bill will be generated on the next cycle date once Astro account has been terminated.
Prime Video is Amazon’s over-the-top (OTT) streaming and rental service that offers access to a wide range of content including, exclusive Amazon originals, blockbuster movies and hit shows.
If band steering is enabled, you do not need to worry about which frequency band that your devices are connected to because the WiFi router will make the assessment and direct each device to appropriate frequency band.
However, it is important to note that quality and signal strength are not guaranteed due to unpredictability given that it is completely up to the connected devices and the WiFi router to intelligently decide on which band to connect.
Yes, your information will still be available in the HBO Max app if you choose to sign in using the same email address as your current Astro login.
Check out our user guide for a quick and easy way to get started!
Download our user guide in English
Download our user guide in Malay
Download our user guide in Chinese
Do you need more information? Watch our Astro Ultra How to videos here.
Please ensure that your mobile number is up to date in our database to ensure that payment reminders are sent to the right person.
You can do so via:
1. Astro Self-Service Portal
2. Call our Customer Call Centre (CCC)
**Only account holder can update the mobile number
Yes, the iQIYI app is accessible globally. However, the content of the app might differ depending on the country which will be tailored based on local content rights and market preferences.
Download the iQIYI app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".
To enjoy full premium access, simply add RM10 to upgrade your Sun NXT Lite subscription to
Sun NXT Premium.
All streaming apps will be made available on the Ultra Box first, followed by the Ulti Box. If you would like to upgrade to the Ultra Box, please visit product.astro.com.my/tv or reach us via WhatsApp by typing “Hi” at 03-9543 3838 for assistance.
