Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Starting 24 October 2024, Simply South will be available on the Ultra/Ulti box for Astro customers to enjoy on the big screen as well as web app and mobile app. If you are interested to upgrade to our latest Ultra/Ulti box and/or subscribe to Simply South subscription, please reach out to us via WhatsApp by typing “Hi” at 03-9543 3838.
Viu Premium members can enjoy ad-free viewing, unlimited downloads for offline viewing, full
HD resolution and priority/exclusive access to content!
As a Viu Premium member, you will be able to enjoy the benefits below:
a. Premium Shows
b. Ad-free viewing
c. Unlimited Downloads
d. Malay Subtitles
e. Watch On TV
f. HD Streaming
g. Exclusive Viu Originals
h. Cast videos from mobile device to TV
The Astro Fibre App is a mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, content filtering that blocks harmful sites, Internet Security to protect against phishing and risky links, and Traffic Boost to prioritize calls, streaming, and gaming when it matters most., easy device management, amongst many other features for a better WiFi experience to keep your family safe and secure network.
When Band Steering is enabled, only one SSID network name with one password is available. Example:
i. SSID: SSID, Password: 12345678
Astro customers can enjoy a special offer of RM10.80/month (RRP RM14.90/month) including tax when they subscribe to ZEE5 Premium via Astro.
For self-installation, in your first bill upon activation of your Plug& Play Box, the activation fee will be included as a separate line item in your bill alongside the subscription fee.
If you choose to install the Plug & Play Box via installer, you can pay the installation fee and activation fee directly to the installer upon installation. This will be reflected in your next bill itemised as setup fee.
The Viu app offers subtitles in English for all content and Bahasa Malaysia for selected content.
Additionally, dubbing in Bahasa Malaysia, Bahasa Indonesia and Cantonese is also available for
selected titles. You will be able to select or switch off subtitles and dubbing when you play
videos in full screen.
Yes, you can change your subtitle and dubbing for your contents, however, the dubbing may differ from content to content.
Our customers deserve the best streaming entertainment experience with us and from 9 December 2024, the new Astro One Packs make that possible.
From just RM49.99, these new packs make it simple, flexible and accessible for all Malaysians to stream the content they love on one platform, with up-to 4 concurrencies on Astro GO. Customers can easily make changes to their subscriptions via the My Astro app, including updates to their packs, choosing from up to 11 streaming apps, or switching to different ones, as and when they like.
Customers can choose between:
- The Astro One: Entertainment Pack for a wide range of favourite vernacular entertainment, including the best of Malay, Chinese, Indian, Korean, Horror, Local Live Sports (Liga Malaysia) and international shows enjoyed by Malaysian families.
- A sports-filled fiesta with Astro One: Sports Pack that comes with all our Sports channels, on top of what is on the Entertainment Pack.
- And the Astro One: Epic Pack, an indulgence for those who want it all. Adding on to the Entertainment Pack and Sports Pack, this unrivalled streaming experience will include the best from their favourite streaming apps, all on a single platform.
For more information, visit www.astro.com.my or send us a message on WhatsApp at 03-9543 3838.
If your monthly/quarterly/yearly bill has not been generated yet as of 9
th
July 2024, the 6% Service Tax will be reflected accordingly. For customers whose bill has been generated, the 6% service tax will be reflected in the next bill cycle following your bill frequency.
No additional subscription is required. Video On Demand (VOD) is a value-added service for all Astro customers with connected Ultra Box and Ulti Box. All you have to do is connect your box to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.
You will still need to authorise the transaction from your SecureGo registered device.
Step 1: On another device, perform the transaction via My Astro app
Step 2: Tap on the push notification you receive on your SecureGo registered device
Step 3: Tap Approve or Reject to authorise the transaction, and you're done!
If you don't currently have an Ultra or Ulti Box, you can upgrade by calling or sending a "Hi" message via WhatsApp to 03-9543 3838. Select your preferred language, then type “2” to upgrade and select “Box upgrade” option. Once your Ultra/Ulti Box is successfully activated, you'll able to access Prime Video app on Astro Box. Activate the app to enjoy the 2 months access. To activate click
https://product.astro.com.my/apps/primevideo
Yes, you will. Customers who purchased Astro First / Astro Best / Pay-per-View event in February 2024 with a viewing period in March 2024 will be charged an 8% Service Tax in their next bill.
You require at least two devices to form a Mesh WiFi network which are Astro Fibre WiFi router and a Mesh WiFi unit.
The Mesh unit will link to the WiFi router to form the Mesh WiFi network. You may connect up to 5 Mesh WiFi units for optimal WiFi coverage in your home.
Please disregard the reminder if payment had been made and do check if you have any outstanding balance on Astro Quick Pay.
You may report the incident on WhatsApp at 03-95433838 by typing PNP and our dedicated agents will attend to your matter. Please have your Airway Bill tracking numbers ready for validation.
If a replacement box/Astro SIM card is deemed necessary, a new Plug &Play Box and a new Astro SIM card will be couriered to your service address.
Yes, customers may need to provide additional documents such as bank-in slips or payment receipts. For refund requests due to wrong payment, it is mandatory to provide proof of payment or a bank statement that shows the transaction and bank account details
The minimum internet speed required to stream via Ultra Plug & Play Box is 30Mbps for 4K UHD viewing, and Ultra/Ulti Plug & Play is 10Mbps for HD viewing. For better streaming experience, we recommend 100Mbps and above.
FAQs: Netflix on Astro
1. What is Netflix?
Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you’ll love.
Astro customers with an internet-connected Ultra Box or Ulti Box canaccess the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website https://about.netflix.com/en
2. Which new pack comes with Netflix?
Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).
Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.
If you do not have a bundle which includes Netflix, you may also add anew Netflix subscription to your Astro Bill for billing convenience.
3. How do I know if my new pack includes Netflix?
If Netflix is included as part of your Astro pack, you will find it in My Astro app called “Apps” where you will be able to manage all the streaming apps you are entitled to.
Netflix will also be included in your Astro bill under “MonthlyCharges”
If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.
4. I signed up for the EntertainmentPlus / Movies Plus / Sports Plus pack that includes Netflix. How do I activate my Netflix account?
You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.
Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.
5. Will I be able to access Netflix on my Ultra/Ulti Box?
You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.
6. How do I change my Netflix plan or account information?
You can make changes to your Netflix plans that are included in your Bundle through My Astro app.
You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
7. How many devices can I access Netflix at once?
Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.
Netflix Standard account customers are allowed to watch shows in Full HD and download them to watch offline on up to 2 supported devices at a time.
On the other hand,Netflix Basic account customers are allowed to watch shows in HD and download shows for offline viewing on only 1 supported device at a time.
8. You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.
If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:
- Cancel your existing subscription with Netflix
- Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill
- To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix
- Once successfully completed, all existing settings and watching history on your Netflix account will be brought over
9. I have added a Netflix account to my Astro bill. Do I need to perform any activation?
By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.
10. When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?
You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.
11. I forgot my Netflix username or password. How do I find my username or reset my password?
If you have forgotten your username or password, you may follow the steps below:
Step 1. Go to netflix.com
Step 2:Click on Sign In
Step 3:Click on “Need Help” to reset password
12. I forgot which Netflix account is associated with my Astro Account. How do I find that out?
You can recover your Netflix login here or at astro.com.my/Netflix
Step 1:Head to astro.com.my/Netflix
Step 2: At the FAQ section look for “How to recover my Netflix login email and password”
Step 3: Login with Astro ID
Step 4:Proceed to Netflix.com for account recovery
13. What will happen to my Netflix account if I cancel my Astro service or change my Astro package?
If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.
14. What happens to my Netflix account if I move to a new address?
There will be no changes to your Netflix account when you move to a new address.
15. How do I cancel Netflix?
If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.
If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix’s Website, etc. This change will reflect in your next bill.
From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.
16. I would like to change the Netflix account linked to my Astro pack. What should I do?
Please visit http://help.netflix.com to call or start a live chat with Netflix’s customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.
17. Will Netflix be automatically added to my Astro subscription?
Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.
18. Will Astro censor Netflix content?
Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.
19. I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?
Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.
20. Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?
- With numerous OTT entrants, consumers are suffering from subscription fatigue. In fact, they are looking for a one stop shop platform where OTT services are integrated in one place.
- Astro offers flexibility and convenience with new packs where customers can get the convenience of accessing a variety of content via Ultra Box as the single remote-control solution.
- In addition, there will be cost savings for Astro customers to purchase both Netflix and Astro together. Even better deals are available if customers also subscribe to broadband for a better-connected experience.
Visit https://product.astro.com.my/box or check out our user guide for a quick and easy way to get started!
Astro does not provide installment plan facilities. You are advised to pay your charges before the due date, as per your monthly bill statement.
The Multiroom (Smart TV) subscription doesn't come with any contract.
Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.
Real-time payments are posted almost instantaneously. However, daily system maintenance occurs between 12AM to 3AM - any payment made during this period will be delayed until system maintenance is complete.
You may join iQIYI as a VIP by following these simple steps:
Step 1: Head over to www.astro.com.my/iqiyi
Step 2: Select your desired package (Standard VIP or Premium VIP)
Step 3: Click "Get it now"
Step 4: Log in using your Astro ID
Step 5: Click "Get it now" again
Step 6: Please read the prompted message, then click "Proceed"
Step 7: You will see a confirmation message upon successful purchase
Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.
Note:
- Any changes of contact details to be requested by account holder only.
- Only account holder's contact to be updated as primary mobile number in the system.
To check on your termination status or date, you may:
1) Message us on WhatsApp at 03-9543 3838. Type Termination Status
2) Submit Feedback Form
3) Reach out via Astro Official Digital platform i.e. Facebook or Chat.
Our agent will provide the information you need.
If you would like for more information, kindly visit our Multiroom page via Astro website https://www.astro.com.my/multiroom
To view the terms and conditions, click here.
For customers with Entertainment Plus, Movies Plus, Sports Plus, Premium 2, Premium 3, and Platinum Pack
- Launch Netflix from the home screen or via remote control.
- Click on Get Started
- If you are an existing Netflix customer, please fill in the email address and password associated with your Netflix account. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over. If you are a new Netflix customer, create a new account by filling in your email address and a password for your new Netflix account.
- In the next screen, you will be shown your default Netflix package “Standard”, you can choose to upgrade to “Premium” here.
- The final screen provides a summary of your account including your email. Click Start Watching to enjoy Netflix on your Ultra/Ulti Box.
For Non-Entertainment Plus, Premium 2, Premium 3, and Platinum Pack Pack customers (New Netflix customers)
- Launch Netflix from the home screen or via remote control.
- Click on Join Now
- Create a new account by filling in your email address and a password for your new Netflix account.
- The final screen provides a summary of your account including your email. Click Start Watching to enjoy Netflix on your Ultra/Ulti Box.
Note: The Netflix plan will be defaulted to Premium, you may select ‘Change Plan’ to choose the ‘Standard’ plan.
For Non-Entertainment Plus Pack, Premium 2, Premium 3, and Platinum Pack customers (Existing Netflix customers)
- Launch Netflix from the home screen or via remote control
- Click on Sign-in
- If you are an existing Netflix customer, please fill in the email address and password associated with your Netflix account.
- You will be able to start watching Netflix on your Ultra/Ulti Box once you log in.
Please refer to the Welcome Card inside the Plug & Play Box package and scan the QR code. You may choose to watch either the self-installation video or the Augmented Reality (AR) Installation Video to activate your Plug & Play Box. You can also download the Installation Guide from the Astro Get Started Page.
Please install and activate your Plug & Play Box within 7 days of receiving your Plug & Play Box and Astro SIM card. If you are unable to activate your Plug & Play Box within 7 days, the Plug & Play Box will be automatically activated by Astro on the 8th day.
The billing and warranty of the Plug & Play Box shall begin on the same date of which the Plug & Play Box is activated.
In the event that you have ordered more than one (1) Plug & Play Box, please refer to the Astro SIM card letter (included with the Astro SIM card delivery) to match the right Astro SIM card to the respective Plug & Play Box. Each Astro SIM card has been paired with a specific Plug & Play Box, thus the correct matching of box and SIM card is required for it to work properly.
You will not be able to switch between channels, use the app as a remote control, view favorite channels and programmes, use programme showtime reminder, and remote record feature.
Astro ID and / or account deletion is permanent. Upon deletion, it will be unlinked from your TV subscription account and you will be logged out from all the associated Astro apps and / or services connected including the partner apps that you have logged in using the same Astro ID.
If you have any queries regarding Astro ID or would like to request for Astro ID account deletion, click on submit your request here, fill in the required details and our Astro representative will get back to you within 3 business days for security verification purposes.
WeTV is a global video on demand and over-the-top streaming service, providing the best premium entertainment including Chinese, Indonesian, Korean, Thai, Japanese and Malaysian series and movies to fans of Asian entertainment.
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password
After successfully adding ZEE5 Premium to your bill, follow the simple steps below to stream ZEE5 on your Ultra/Ulti Box:
Step 1: Go to your Astro Home Page and click “ZEE5” under the Apps rail
Step 2: Scan the QR code on screen with your mobile device
Step 3: Log in with an existing ZEE5 ID or sign up for a new account. Then, enter the activation code displayed on your TV screen into the ZEE5 mobile app.
Step 4: Now, enjoy streaming ZEE5 on your Ultra/Ulti Box!
Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.
Simply South is a streaming service and one-stop destination for South Indian Regional Video Content. Simply South has the largest library of Tamil, Telugu and Malayam content with the latest movies, evergreen classics and comedy clips on-demand.
Please refer to these FAQs for more information, or click here to learn more and sign up for the Ultra Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.
You will be able to enjoy all the content on WeTV via your Ultra/Ulti Box,
wetv.vip
and the WeTV mobile app immediately upon successful purchase from the Astro website. Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription.
