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100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

❯ ❮
Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

❯ ❮
Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

❯ ❮
Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 

Nationwide Installation

 

Applying for

UniFi  Maxis  Astro  Njoi 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


HOW ARE THE PRORATED CHARGES FOR SERVICE TAX CALCULATED?

Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
 


WHAT IS THE WARRANTY ON THE ULTRA/ULTI PLUG & PLAY BOX?

The Ultra/Ulti Plug & Play Box comes with a one-year box hardware warranty.

For self-installation, there is a warranty seal at the bottom of the Ultra/Ulti Plug & Play Box, which must not be removed or tampered with as this would void the one-year Ultra/Ulti box hardware warranty.


WILL I BE CHARGED FOR ASTRO GO+?

For Platinum Pack and Multiroom Smart TV customers, Astro GO+ is included in your subscription at no extra charge. For customers on other packages, you will be able to add-on Astro GO+ to your subscription for RM 5.99/month.


SPEED TEST - ASTRO FIBRE

1. Power reset (on & off) your Modem and Router.

2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

3. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

4. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

5. On the address bar, type https://testmyline.astro.com.my/ and below page will appear.

6.Click "GO", and the test will begin.

The test is completed once both download and upload speeds are displayed.

Sample of the Speedtest result is shown below.

**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)

7. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest" for test using LAN cable (wired connection).

8. Repeat the test once again using WiFi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

9. Screenshot or take a picture of the result, name it as "WiFi Speedtest".


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    CONNECT TO NEW WI-FI CONNECTION - ULTRA BOX / ULTI BOX

    Connect your Ultra Box/Ulti Box today and get the full value for your subscription. We believe we can provide you the best entertainment experience in Malaysia, and it all starts with connecting your box to the internet.

    Want to enjoy these features for free?

    • Continue watching Astro even when it’s raining.
    • Binge-watch and catch-up to 110,000 videos on-demand from Malaysia, Hollywood, Korea, China, Bollywood and more anytime.
    • Create multiple profiles in your house to enjoy a personalized Astro experience, with shows recommended to you based on your interest. There is a Kids-friendly version for your little ones as well.
    • Rewind, pause and fast-forward shows and matches so that you will never miss another moment.

    ‍

    STEP 1

    On your remote, press the HOME button and the home menu will be  displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Scroll to Network Settings and press "OK". Select New Wi-Fi Connection and press "OK".

    ‍

    STEP 4

    Select your Wi-Fi network and press "OK". Please enter the password to connect to your network.

    STEP 5

    You have successfully connected when this screen appears.


    WILL I NEED TO VERIFY MY ASTRO ID EVERYTIME I LOG IN?

    Not to worry, you will only need to verify your Astro ID once. After that, you may log in to your account as usual.


    I HAVE INQUIRIES ON NJOI SERVICES.

    For any NJOI-related information, please visit the NJOI Help & Support page at https://purchase.njoi.com.my/en-support


    WHAT IS THE INSTALLATION FEE FOR THE MESH WIFI?

    If you add on the Mesh WiFi during your initial order of Astro Fibre, there is no additional installation fee. If you order the Mesh WiFi as an add-on at a later time, you will have to pay RM49 per installer visit. However, if you choose to have the Mesh WiFi delivered via courier in order to self-install your Mesh WiFi, there will be no installation or delivery fee charged.


    WHAT IS THE FORM REQUIRED FOR TRANSFER OF EQUIPMENT OWNERSHIP / MERGE OF EQUIPMENT / SPLIT OF EQUIPMENT?

    Please fill up the forms below for processing your request:
    Transfer of Equiment Ownership Form


    INTERNET NOT AVAILABLE, ASTRO OK - MAXIS

    Huawei HG8240
    Huawei HG850A
    FIBER HOME
    ALCATEL LUCENT
    HUAWEI
    ZTE

    Option 1

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.
    2. Ensure the fiber cable from your wall socket and modem is securely connected.
    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1 if backbone is Maxis


    Router connection

    Technicolor Router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

     

    Option  2/ Option 3/ Option 5/ Option 6

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

    2. Ensure the fiber cable from your wall socket and modem is securely connected.

    3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1  if backbone is Maxis
     

    Router connection

    Technicolor Router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    4. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

    DMT4 (Hybrid mode)
    DMT5 (Hybrid mode)
    DMT4 (IP mode)
    DMT5 (IP mode)

    5. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

    6. If the issue persists, submit your feedback form and attach your modem light indicator picture/ video for further assistance.
     

    Option 4

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    WHY IS ASTRO CEASING THE PPV DAILY PASSES ON CH200?

    Astro continuously reviews its content proposition to offer the best choices and a variety of compelling content for our customers for the best viewing experience. As such, we will cease the sale of PPV passes on CH200 from 8 October onwards.

    Customers can continue to enjoy their favourite content by subscribing to the relevant packs and stay tuned for more exciting offers to be announced soon.


    I NEED TO RESCHEDULE THE APPOINTMENT WITH THE COURIER AGENT. HOW DO I PROCEED TO REQUEST FOR THE CHANGE OF APPOINTMENT DATE?

    Please contact the courier agent directly to change the retrieval date from the initially agreed date and time.


    2. WHY IS ASTRO REMOVING THE OPTION TO LOG IN USING OUR USERNAME AS ASTRO ID?

    This change was made to ensure that all customers enjoy a better user experience on our platforms and are kept up to date with which email address and mobile number is linked to their account.


    WHAT IS ASTRO CHANNEL 200 AND WHAT CAN I DO THERE?

    Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.


    CAN I REQUEST FOR AN INSTALLER TO INSTALL MY PLUG & PLAY BOX?

    For Ultra/Ulti Plug & Play Box installation, it is recommended that you attempt to self-install by following the installation guide here, but there is an option to request for an installer to install the box at your premise. However, there will be a separate fee for this service request.


    I HAVE TWO ASTRO IDS; WHICH ONE DO I USE TO LOG IN TO THE ASTRO FIBRE APP?

    Please use your Astro ID that was registered with your Astro Fibre subscription to log in to the Astro Fibre App.


    CAN I REQUEST FOR TRANSFER OF EQUIPMENT OWNERSHIP / MERGE OF EQUIPMENT / SPLIT OF EQUIPMENT IF I HAVE AN OUTSTANDING BALANCE IN MY ACCOUNT?

    Settlement of total outstanding balance is to be made prior to any of the request.


    TEST SATELLITE FREQUENCY- HD ENABLED BOX

    STEP 1    

    On your remote, press the HOME button.

    ‍

    STEP 2    

    Navigate to Update Satellite Frequency and press “OK”.

    ‍

    STEP 3  

    Choose Test Satellite Frequency and press “OK”.

    ‍

    STEP 4  

    Select Yes, continue and press "OK" to start the test.    

    Otherwise, select No, go back to cancel.

    ‍

    STEP 5    

    Satellite Frequency Test progress screen will be displayed.

    ‍

    STEP 6    

    The test result will be displayed once completed.    

    Press "OK" to go back to channel.


    WILL ALL THESE STREAMING APPS BE AVAILABLE TO ME AFTER THEY ARE OFFICIALLY LAUNCHED?

    Streaming app entitlement is dependent onthe TV Pack you are subscribed to, with some streaming apps available on Astroas an add-to-bill service. Please visit product.astro.com.my/apps to seeif you are entitled to your favourite streaming app once it is launched!


    WHAT WILL HAPPEN TO MY NETFLIX ACCOUNT IF I CANCEL MY ASTRO SERVICE OR CHANGE MY ASTRO PACKAGE?

    If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.


    UNLOCK CHANNEL - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

    STEP 2    

    Select the channel you would like to unlock and press "OK".

    STEP 3    

    Select "Unlock Channel" and press "OK".

    STEP 4    

    Enter the PIN to unblock the channel.

    STEP 5    

    You are successfully unlocked the channel when this screen appears.


    WHAT ARE THE PAYMENT METHODS AVAILABLE TO MAKE THE ADVANCE PAYMENT?

    Advance payment can be made via credit/debit card or online banking.


    TIME - DLINK ROUTER

    You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 minutes.

    1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN  cable to the Black port at D-Link Router and direct to the computer/laptop).

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://dlinkrouter.local./ and below  page will appear. (These are the defaults and if you have done a  configuration on your router previously, the password may be different)

    Username: admin

    Password: (Leave the field blank)

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

    5. From the top menu, click Settings and then choose Wireless.

    6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID); i.e. 2.4GHz and 5GHz.

    i. For 2.4GHz setting, click Advanced Settings to display more available options.

    ii. To change the channel, click the drop-down arrow for Wi-Fi Channel, then select your desired channel.

    Choose between 1 to 13 (Suggested channels : 1,6,11). Click Save for the changes to take place.

    The router will auto reboot and connection will re-establish after few minutes.

    iii. Next, for 5GHz setting, click Advanced Settings to display more available options to make changes on the wireless channel for 5GHz.

    iv. Click the drop-down arrow for Wi-Fi Channel, then select your desired channel from the selection.

    v. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few  minutes.


    MAXIS - TPLINK ROUTER

    1. Please standby computer/laptop to access to the internet and connection must be via LAN  (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].
    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, please go to http://192.168.1.254 and below page will appear.
     


    The default login of the router as below. If you have done a configuration on your router previously,  the password may be different.

    Username: user
    Password: Router S/N (Available on the sticker at the back of the router)

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.


    5. From the left menu, choose Wireless 2.4GHz  and then click Basic Settings tab on the left menu to access to below screen.

     

    6. You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences, then click "Save"  for the changes to take place.

    Please reconnect to the new wireless name with the new password once completed.



    7. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

    You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences for 5GHz by choosing Wireless 5GHz  then click Basic Settings.

    Click "Save" for the changes to take  place and reconnect to the new wireless name with the new password once  completed.


    WHAT HAPPENS DURING THE EKYC VERIFICATION PROCESS? WHAT DO I NEED TO DO?

    Once you have received the eKYC link via SMS/email/astro.com.my, you can proceed to follow the instructions on the screen. You can check out the step-by-step image below for more info.

    For MyKad/MyPR/MyTentera :

    For Passport :


    WILL I BE NOTIFIED IF MY PAYMENT IS SUCCESSFUL?

    The notification you receive will depend on the payment method you choose:  
    (i) My Astro Portal: e-receipt will indicate payment confirmation.
    (ii) IVR:  Payment status will be notified over the IVR and an SMS notification will be sent for successful transactions.
    (iii) SMS: Payment status will be notified via SMS.
    (iv) Call: Payment status will be notified via SMS.
    (v) Customer Service Centre: Physical receipt will indicate payment confirmation.


    ANY DOCUMENT REQUIRED FOR REFUND?

    Yes, customers may need to provide additional documents such as bank-in slips or payment receipts. Any incomplete document, customer will be notified by Astro after validation is made.


    PERFORM PAUSE FUNCTION ON LIVE PROGRAM - ULTRA BOX

    STEP 1

    While watching  linear channel, press “OK” to  launch player banner.

    STEP 2

    Press “OK” again to Pause. You will see an Icon on the left of TV screen.

    STEP 3

    Press “OK” again to resume the program.

    STEP 4

    Navigate to Back To Live TV and press "OK" to go back to the live view.


    WHAT HAPPENS TO THE SSID WHEN BAND STEERING IS ENABLED?

    When Band Steering is enabled, only one SSID network name with one password is available. Example:

    i.SSID: SSID, Password: 12345678


    WHAT IS THE PROMOTION PERIOD FOR ASTRO FIBRE'S CURRENT OFFERINGS?

    The promotion period of Astro Fibre’s Speed Upgrade Campaign is from 24 November 2023 until 31 May 2024.


    ALL SERVICES NOT AVAILABLE (BROADBAND & ASTRO) - MAXIS

    Huawei HG8240
    Huawei HG850A
    FIBER HOME
    ALCATEL LUCENT
    HUAWEI
    ZTE

    Option 1

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

    2. Ensure the fiber cable from your wall socket and modem is securely connected.

    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1 if backbone is Maxis

    Router connection

    Technicolor Router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
     

    Option 2/ Option 3/ Option 5/ Option 6

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.

    2. Ensure the fiber cable from your wall socket and modem is securely connected.

    3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1  if backbone is Maxis

    Router connection

    Technicolor Router

    4. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    5. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

    DMT4 (Hybrid mode)
    DMT5 (Hybrid mode)
    DMT4 (IP mode)
    DMT5 (IP mode)

    6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

    7. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

     

    Option 4

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    REFRESH SIGNAL OF YOUR BOX - HD ENABLED BOX

    Please ensure to put your box on standby mode to refresh the signal.

    a. Using IVR

    1. Dial 03-95433838 and select you preferred language.
    2. Select Account Related.
    3. Select Technical Assistance.
    4. Select Refresh Smartcard.

    b. Using MyAstro web

    STEP 1
    Go to https://myastro.astro.com.my/ in your web browser.



    STEP 2
    Key-in your Email / Mobile number and password. Then, press LOG IN.



    STEP 3
    Click on TV pack.



    STEP 4
    Choose Main Room for the Primary Box; else choose Multiroom (If any).



    STEP 5
    Click on "Refresh" to refresh signal on your box. 

    For Main Box


    For Multiroom


    STEP 6
    After tap the Refresh, below notification will be displayed as below.

    For Main Box


    For Multiroom


    c. Using MyAstro App

    STEP 1
    Open myAstro App and click "Login".



    STEP 2
    Key-in your Email / Mobile number and password. Then, press "LOG IN".



    STEP 3
    Go to "Account".



    STEP 4
    Scroll down to "TV pack" and click on it.



    STEP 5
    Choose Main Room for the Main Box; else choose Multiroom (If any).



    STEP 6
    Tap on "Refresh" to refresh signal on your box. ​

    For Main Box


    For Multiroom


    STEP 7
    After tap the Refresh, below notification will be displayed as below.

    For Main Room


    For Multiroom


    I AM AN ASTRO IPTV CUSTOMER, WHEN CAN I SIGN FOR THE NEW PACKS AND ENJOY NETFLIX ON THE ULTRA/ULTI BOX?

    The new packs and access to Netflix on the Ultra Box and Ulti Box is available for Astro IPTV customers.


    WHAT ARE THE ITEMS THAT I NEED TO RETURN TO ASTRO?

    For customers with the Ultra or Ulti Box, you are required to return only the Astro box along with the Smart/SIM Card. There  is no requirement to return the remote control, power cables or satellite  dish/outdoor unit (ODU).

    For customers on other Boxes, you are required to discard them (and their accompanying devices such as the Smart/SIM Card) only at registered collection centers for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection center near you.


    I'LL BE MOVING TO A NEW HOME AFTER ACTIVATING THE PLUG & PLAY BOX, DO I NEED TO PAY THE ACTIVATION FEE AGAIN?

    No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.


    I HAVE QUESTIONS ABOUT DISNEY+ HOTSTAR CONTENT, PRODUCT FEATURES AND APP FUNCTIONS; WHO CAN I CONTACT?

    For information about the Disney+ Hotstar app functions and specifications, please visit help.hotstar.com or email disneyplus.my@hotstar.com. 


    WHAT ARE THE SMART TV MODELS SUPPORTED BY MULTIROOM (SMART TV)?

    Currently the Multiroom (Smart TV) app is supported on four (4) brands with the software version listed below:

    1. Sharp
    2. Sony
    3. LG
    4. Samsung


    SET TV TO SYNC TO ASTRO REMOTE CONTROL - HD ENABLED BOX

    STEP 1

    Identify your remote control:

    a)   Remote control with Astro logo at the bottom of the remote, proceed to STEP 2.

    b)   Remote control with Astro logo at the top of the remote, proceed to STEP 4

    ‍

    STEP 2 (Astro Logo at the bottom of the Remote)

    On your remote, press the “set tv” button and set tv instructions will be displayed on top of your screen:

    ‍

    STEP 3

    Follow the steps appear on the TV screen to sync your Astro remote and complete the setup.

    ‍

    STEP 4 (Astro Logo atthe top of the Remote)

    Press and hold “tv input” key on bottom left of the remote for 3 seconds until the LED blinks twice.

    STEP 5

    Enter the 2-digit TV Code of your TV Brand and the LED will blink twice:

    ‍

    STEP 6

    Try out the TV controls (TV Standby or adjust Volume) to check if they are working correctly.

    ‍

    STEP 7

    Press ok and wait for the LED to blink twice to save the settings.


    MAXIS - HUAWEI ROUTER

    1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

    3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

        The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

        Username: administrator

        Password: Router S/N (Available on the sticker at the back of the router)

    4. Once you have successfully login, the router's web-based setup page will appear.

    5. At the top of the page, click Wi-Fi Configuration to configure the Wi-Fi parameters.

    6. You may change the Wi-Fi Name and the Password to follow your preferences, then click "Save" for the changes to take place.

    Please reconnect to the new wireless name with the new password once completed.


    I AM A NEW ASTRO FIBRE CUSTOMER WITH THE RG21 ROUTER; HOW DO I SET UP THE APP?

    For all new Astro Fibre customers with the RG21 router, the Astro Fibre App will be installed on your mobile device for you during installation. Alternatively,you may refer to the user guide here for self-installation.


    PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN. (CA 1)

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the SIM card at the left side and gently pull it out.

    STEP 3

    Wipe the SIM card's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing down and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your Ultra Box. You should no longer be experiencing this problem.

    If issue persist, please submit the issue in our Feedback Form with the error details and provide sim card number for assistance.


    I AM AN IPTV CUSTOMER WHO DOES NOT HAVE THE ULTRA BOX. CH741 IS AVAILABLE TO ON MY ASTRO BOX BUT WHY I CAN'T ACCESS NETFLIX USING THAT CHANNEL?

    Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.


    TEST SATELLITE FREQUENCY - ULTRA AND ULTI BOX

    STEP 1  

    On your remote, press the HOME button.

    STEP 2

    Navigate to SETTINGS icon and press "OK".

    ‍

    STEP 3  

    Navigate to Manage Satellite Frequency and press “OK”.

    STEP 4

    Choose Test Satellite Frequency and press “OK”.

    STEP 5  

    Choose "Confirm" to continue Test Satellite Frequency and press “OK”.

    ‍

    STEP 6  

    Satellite Frequency Test progress screen will be displayed.

    ‍

    STEP 7  

    The test result will be displayed once completed.


    RESTORE FACTORY SETTINGS - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the Home button and the menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3    

    Navigate to Restore and press "OK".

    STEP 4    

    Navigate to Restore Factory Settings and press "OK".




    STEP 5

    Enter your PIN to access this setting. (Default PIN is 0000).

    STEP 6    

    Navigate to Restore and  press "OK" to  confirm your selection.    

    Otherwise, navigate to Cancel, go back to remain the settings.

    STEP 7    

    Please wait while the box restoring defaults and will reboot once complete.

    STEP 8    

    Your box will automatically restart and display this screen.

    Click here to follow New Installation Settings guide for Satellite

    Click here to follow New Installation Settings guide for Plug and Play


    WILL I BE ABLE TO ACCESS NETFLIX ON TV FROM MY ASTRO BOX?

    Yes. Astro customers will soon be able to enjoy seamless access to Netflix on their connected Ultra and Ulti Boxes. Look out for more details then! Register your interest via https://astro.com.my/Netflix


    HOW DO I RESUME MY SERVICE IF IT WAS SUSPENDED DUE TO NON-PAYMENT?

    Service will be resumed after you make payment within 45 days. The monthly subscription fee to be prorated accordingly and a reconnection fee of up to RM20 (exclusive of SST) will be applied upon service resumption. 

    If payment is made within 45 days from your bill cycle date, Astro & Broadband services will be resumed within 3 hours of payment received. Your following month's bill will be prorated accordingly.


    Find out more about the reconnection fee here.

     


    I FORGOT MY NETFLIX USERNAME OR PASSWORD. HOW DO I FIND MY USERNAME OR RESET MY PASSWORD?

    If you have forgotten your username or password, you may follow the steps below:

    Step 1. Go to netflix.com

    Step 2: Click on Sign In

    Step 3: Click on "Need Help


    PLEASE INSERT THE CORRECT ASTRO SMART CARD WITH THE ARROW FACING UP (S32) - HD ENABLED BOX

    STEP 1
    Switch off the power for your box and  make sure that the adapter's power light is off.

    STEP 2
    Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

    STEP 3
    Wipe the Smartcard's gold chip clean using a dry soft cloth.

    STEP 4
    Make sure the gold chip is facing upwards and reinsert it all the way in.

    STEP 5
    Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

    STEP 6
    Turn on your box. You should no longer be experiencing this problem.
    If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

     


    HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

    From Channels 480 (Astro First):

    1. ‍Go to channel 480
    2. Search for the Movie title or Series and press “OK” button from Astro remote control;
    3. Choose how to purchase via WhatsApp or SMS.
    4. Enter the Pin Code

    Purchase via Whatsapp

    1. ‍Go to channel 480‍
    2. Whatsapp the “movie code” to 03-9543 3838 
    3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
    4. Type “1” to confirm
    5. The reply will direct you to the entitlement channel accordingly

    Purchase via SMS

    1. ‍Go to channel 480‍
    2. SMS the “movie code” to 32999 ‍
    3. The SMS confirmation reply will direct you to the entitlement channel accordingly

    *SMS service is available for Maxis, Celcom, Digi and U Mobile only.

    ‍

    From Beyond PVR On Demand interface:

    1. Press the “Home” button on the Astro remote control
    2. Select “On Demand” and press the “OK” button from the Astro remote control
    3. Scroll to “Store” and search for the Movies/series
    4. Select “Buy” and enter Pin Code. 

    ‍

    From Ultra/Ulti On Demand interface:

    1. ‍Press the “Home” button on the Astro remote control 
    2. Scroll to the Store tab
    3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
    4. Select “Rent” and enter Pin Code

    ‍

    From Astro Go app (purchases only applicable for Android devices): 

    1. ‍Download the Astro Go app from the Google Play store.
    2. Create an ID and link your account / proceed to log in if you have linked your account
    3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
    4. Select “Rent” and enter Pin Code

    *The default pin code is 0000 if you have not pre-set it.


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