Sign Up and Install UniFi | Sign Up and Install UniFi.

Unifi
unifi-logo

100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

❯ ❮
Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

❯ ❮
Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

❯ ❮
Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 

Nationwide Installation

 

Applying for

UniFi  Maxis  Astro  Njoi 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


HOW DO I RETURN MY ASTRO & BROADBAND DEVICES?

Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

 

Frequently Asked Questions

1)     I missed the pickup appointment; what do I do now?

You can reschedule the pick-up appointment by calling our agent directly.

 

2)     Can I reschedule my pickup date?

Yes! You can call our agent back directly to reschedule the pickup date and time.

 

3)     Do I have to pack my device(s) before handing it over to the Astro agent?

Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

 

4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

 

5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

 

Recycle via Registered Collection Centres

For all recycling-related questions, please click here.

 


WILL I BE CHARGED SWITCHING FEES IF I REMOVED ANY ADD-ON CONTENT OR SERVICES IN THE NEW PACKS?

For customers subscribed to our New Astro Packs (for example: Primary, Entertainment or Sports Packs), you will be charged a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) will incur a RM10 (excl. govt tax) switching fee to your account. 

 

For customers subscribed to our Old Astro Packs (for example: Super or Dynasty Packs), there will be a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower or same fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) OR Kids add-on (RM9.99/month) will incur a RM10 (excl. govt tax) switching fee to your account. 

 


WHEN IS THE 8% SERVICE TAX EFFECTIVE?

It will begin on 1st March 2024 and onwards.
 


HOW DO I PAY MY BILL?

Tap on the "Account' screen on the navigation bar to view your outstanding balance. Click on "Pay Now' to pay your bill. If your payment is successful, you will receive a record and your payment history will be updated.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    MAXIS - KAON ROUTER

    1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

    3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

        The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

        Username: administrator

        Password: Router S/N (Available on the sticker at the back of the router)

    4. Once you have successfully login, the router's web-based setup page will appear.

    5. From the left menu, select WIRELESS to access the screen below.

    6. You may change the Network Name (SSID) and the Password to follow your preferences, then scroll to bottom and click "Apply"  for the changes to take  place.

    7. A warning box will popup, click "OK" for the changes to take place and reconnect to the new wireless name with the new password once completed.

    8. Please wait until the connection reestablish.


    NO AUDIO - ULTRA BOX / ULTI BOX

    STEP 1
    Check the Audio settings on your box and set to Auto.
    Refer guide to change Set HDMI Audio.

    STEP 2
    If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

    STEP 3
    If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

    STEP 4
    If issue persist, connect to Live Agent via WhatsApp for help.


    VIEW STB DIAGNOSTICS - NETWORK DIAGNOSTICS (ULTRA BOX / ULTI BOX)

    STEP 1  

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3  

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Select Network Diagnostics and press "OK".

    STEP 5  

    Details information of Network Diagnostics screen will be displayed.


    HOW DO I CANCEL MY SUBSCRIPTION FOR MULTIROOM (SMART TV)?

    To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.


    I HAVE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

    You may use the 'forgot password' recovery feature on the login page. Just enter the email address/ mobile number you signed up with and we will send you a recovery email.  


    ARE THERE ANY DOWNSIDES TO USING A MESH WIFI NETWORK?

    Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.

    ‍

    The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.

    ‍

    If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house. 

    ‍

    Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will  not perform as  optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.


    WHY ARE SOME SHOWS/CHANNELS UNAVAILABLE ON MY PLUG & PLAY BOX EVEN THOUGH THEY ARE PART OF MY SUBSCRIPTION?

    Not all shows/channels will be available on the Plug & Play Box as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription.

    • Customers subscribing to Plug & Play Box with or without Astro Broadband will not have access to 1 (one) Channel - NHK World

    Please be assured that we are continuously working hard to make more content available on the Plug & Play Box.

    If you prefer to have all these channels, we recommend that you choose the Satellite dish option for the Ultra or Ulti Box.

    Unavailable channels are as below:


    WHAT IS "ADD BILLING REMINDER TO GOOGLE CALENDAR" AND HOW DOES IT HELP?

    You can add a reminder to pay your bill, on your Google Calendar with one click. Enjoy uninterrupted services, by remembering to pay your bill on time.


    SOFTWARE UPDATE - ULTRA / ULTI BOX

    STEP 1

    Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

    STEP 2

    Switch ON the power of your Ultra / Ulti  box and make sure that the adapter's power light is on.

    STEP 3

    On your remote control, press the standby button repeatedly until the Startup Options appear on TV.

    STEP 4    

    Press "1".

    ‍

    STEP 5

    Press "1".

    ‍

    STEP 6

    The Software Update progress screen will appears.    

    The update will take 10 - 15 minutes to  complete.    

    Please be patience.

     


    WHAT WILL HAPPEN IF I DON'T MAKE PAYMENT BEFORE THE DUE DATE?

    We wish to advise you to make your payment before the following month's bill is generated in order to avoid interruption in your viewing experience. Please note that to reconnect your subscription, there will be a charge of up to RM20 (excl. gov tax) upon reconnection, except for Commercial & Hotel customers.

    Find out more about the reconnection fee here.

     


    ARE THERE ANY OFFERS IF I SIGN UP FOR DISNEY+ HOTSTAR ON ASTRO NOW?

    Yes, from now till 31 May 2022, new customers who sign up for the Platinum Pack on a 24-month contract get to enjoy 60 days on Astro including complimentary access to Sports Extra for 24 months.

    For further details on Platinum Pack, please click bit.ly/PlatinumPack60DaysOnUs. Alternatively, new customers on the Movies Pack can enjoy 30 days access to the pack on us.

    For more details, please click bit.ly/MoviesPack30DaysOnUs.


    UPDATE PROFILE NAME

    STEP 1
    On your remote, press the Home button and the home menu will be displayed on your screen.



    STEP 2
    Navigate to Profile.



    STEP 3
    The Profile Selection Screen will be displayed.



    STEP 4
    Navigate to Edit Profile.



    STEP 5
    Choose a profile to edit.



    STEP 6
    Navigate to Name.



    STEP 7
    Enter your new Profile Name, navigate to DONE and press "OK".



    STEP 8
    Your new profile name will be shown in the Profile Selection Screen.


     


    WE APOLOGISE FOR THE SERVICE INTERRUPTION (WAFTSI) - HD ENABLED BOX

    Please ensure that you have subscribed to the mentioned channel.
    If you're subscribed to this channel, follow below steps.

    STEP 1
    You need to refresh the signal on your box.
    Refer to Refresh signal of your box guide.

    STEP 2
    If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.


    CAN I REQUEST TO TRANSFER THE CREDIT BALANCE INTO OTHER ASTRO ACCOUNT?

    Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.


    IF I AM FACING ISSUES WITH MY MULTIROOM (SMART TV) APP, WHO DO I CONTACT?

    If you are facing technical issues, please contact us at wecare@astro.com.my or call/WhatsApp us at 03-9543 3838.

     


    SERVICE CURRENTLY NOT AVAILABE (SCNA) ERROR ON CERTAIN CHANNELS - HD ENABLED BOX

    STEP 1    

    Check your current software version on your box.

    If the software version updated (Refer to Table 1) , proceed to STEP 2.

    If software version different from Table 1, click here for Software Update guide.

    Table 1

    Once software is updated, tune to the impacted channel.        

    If issue persist, proceed to STEP 2.

    ‍

    STEP 2  

    Run Test Satellite Frequency.    

    Click here for the guide.

    ‍

    If dCSS Scan Entrypoint Success, proceed to submit report here.

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed  to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.

    If dCSS Scan Entrypoint Fail, proceed to STEP 3.

    ‍

    ‍STEP 3    

    Proceed to Update Satellite Frequency.

    Click here for the guide.
    Once completed, tune to the impacted channel.

    If issue persist, proceed to submit report here.

    ‍

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.


    I SEE A MESSAGE ON MY MOBILE STATING I HAVE MAXIMISED THE ALLOCATED DEVICES. WHAT DO I DO?

    Each Astro customer is entitled up to 4 smart devices to be registered including mobile, laptops, tablets and Smart TV per household.

    If you have maximised the registered device, you will be able to see the list of all your current registered devices on your mobile screen. Please remove any one device to allow the current Smart TV device to be included.

    Do note that only 1 Smart TV device is allowed at any point in time.


    IF I CANCEL MY ASTRO SUBSCRIPTION WITH DISNEY+ HOTSTAR ENTITLEMENT; WILL I NO LONGER BE ABLE TO ACCESS DISNEY+ HOTSTAR?

    Unfortunately, you will no longer be able to access Disney+ Hotstar via Astro if you cancel your Astro subscription with Disney+ Hotstar entitlement. 


    SERVICE CURRENTLY NOT AVAILABLE (SCNA) - ULTRA BOX / ULTI BOX

    You can proceed with below BTS if the weather is good. Otherwise, you may try again later.

    ‍

    STEP 1

    On your remote, press the HOME button and the home menu will be  displayed on top of your screen.


    STEP 2

    Navigate to SETTINGS.


    STEP 3

    Navigate to Satellite Settings and press “OK”.


    STEP 4

    Navigate to Diagnostics and press “OK”.


     

    STEP 5

    Refer to the signal strength on your screen.

    If it is 65 or higher, please take the screenshot and submit your feedback form.

    If it is below 65, please go to Step 6.


     

    STEP 6

    Switch off the power for your box and  make sure that the adapter’s power light is off.


     

    STEP 7

    Unscrew the satellite cable from the box  and pull it out.


    STEP 8

    Plug the satellite cable back into the  box and screw it back securely.


     

    STEP 9

    Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.


     

    STEP 10

    Turn on your box. You should no longer be experiencing this issue.

    If issue persist, please submit the issue on our Feedback Form with error details and attach a picture of your General tab of the STB Diagnostics for assistance.

     

    Centralized  Dish

    If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.


    SPLIT WIFI TO 2.4GHZ AND 5GHZ

    1. Unifi netis brand

    The following shows an Interface based on Unifi router

    1. Launch Web Browser and enter the default's gateway's IP address (192.168.1.1) in the address bar.
    1. Enter Username and Password.
      1. Username = tmadmin
      2. Password = Adm@xxxx (xxxx refers to last four digits of MAC address)
    1. Choose WLAN -> wlan0 (2.4GHz) Basic Setting. Note down on SSID.
    1. Choose WLAN -> wlan1 (5GHz). Compare SSID with previous SSID.
    1. If SSID for wlan0 (2.4GHz) and wlan1 (5GHz) are the same. Change wlan1 (5GHz) SSID by adding number 5(i.e. ifuni_5G) to differentiate from 2.4 GHz. Click Apply Changes.

    Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.

     


    AM I STILL ENTITLED FOR MULTIROOM DISCOUNT IF I WOULD LIKE TO TRANSFER OF EQUIPMENT OWNERSHIP / SPLIT OF EQUIPMENT OF MY ACCOUNT?

    Multiroom discount rates will be removed upon splitting the account.


    ARE THERE ANY CHANNELS THAT ARE NOT AVAILABLE TO ME AS PART OF ASTRO & BROADBAND?

    If you sign up Astro & Broadband with standard Ultra & Ulti box (DBB), all channels are available.  

    However, there are channels that will not be available with Ultra/Ulti Plug & Play Box which are NHK World (398).


    IF I TERMINATE THE ASTRO & BROADBAND CONTRACT WITHIN 24 MONTHS, WILL I NEED TO PAY ADDITIONAL PENALTY FEES FOR THE MESH WIFI DEVICES ON TOP OF THE EXISTING PENALTY FEE?

    Yes, you will need to pay additional RM25 per remaining contract months per unit on top of the standard Broadband penalty fee should you terminate the contract within 24 months.


    IS THERE A MINIMUM SUBSCRIPTION FEE IN ORDER FOR ME TO MAINTAIN MY PVR BOX?

    To continue enjoying your PVR decoder and service, you must maintain a minimum monthly subscription fee of RM60 (not inclusive of the recording fee and Govt. Tax).


    CAN I SWITCH FROM ONE CONTRACT TO ANOTHER FOR THE NEW PACKS? WILL I BE CHARGED A SWITCHING FEE?

    For Residential Astro Pay TV customers: You may change your contract from e.g., 12-month to 24-month without incurring a switching fee or cancellation fee. However, if you change your contract from e.g., 24-month to 12-month, will be charged a cancellation fee accordingly if still within minimum term (contract) period. No switching fee applicable.


    HOW DO I VIEW MY CURRENT SUBSCRIPTION/THE CHANNELS AND PACKAGES THAT I CURRENTLY AM SUBSCRIBED TO?

    1. Tune to channel 200 - select on "MyAccount"

     

    2. Select "View Channel Listing" and press "OK".


    NON ASTRO SIM CARD HAS BEEN INSERTED. PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE CHIP FACING DOWN. (CA 25)

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the SIM card at the left side and gently pull it out.

    STEP 3

    Wipe the SIM card's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing down and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your Ultra Box. You should no longer be experiencing this problem.

    If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.


    HOW DO I GET MY REFUND?

    For payments made using credit cards, refunds will be reversed back to the respective card. Whilst payment made by cash and online banking will be made to the account holders bank account.

    You may submit your request via Feedback Form with below information details based on your payment method.

    Please choose below option in the Feedback Form:

    Category: I would like to request for refund

    Sub Category: Request for Refund

    1) Refund via Bank transfer:

    Bank Name: 

    Bank Account Number:

    *Note: Please confirm your bank account details and ensure it's correct

    ‍

    2) Refund via Foreign bank:

    Bank Name:

    Bank Account Number:

    Bank Swift Code:

    IBAN Code:

    Currency: Eg: Dollar/Yen etc

    *Note: Please confirm your bank account details and ensure it's correct

    ‍

    3) Credit Card:

     Credit Card Number: 

    ONLY last 4 digit credit card updated with Astro account

    *Note: Please confirm your credit card details and ensure it's correct


    PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN. (CA 2)

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the SIM card at the left side and gently pull it out.

    STEP 3

    Wipe the SIM card's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing down and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your box. You should no longer be experiencing this problem.    

    If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.


    TEST SATELLITE FREQUENCY- HD ENABLED BOX

    STEP 1    

    On your remote, press the HOME button.

    ‍

    STEP 2    

    Navigate to Update Satellite Frequency and press “OK”.

    ‍

    STEP 3  

    Choose Test Satellite Frequency and press “OK”.

    ‍

    STEP 4  

    Select Yes, continue and press "OK" to start the test.    

    Otherwise, select No, go back to cancel.

    ‍

    STEP 5    

    Satellite Frequency Test progress screen will be displayed.

    ‍

    STEP 6    

    The test result will be displayed once completed.    

    Press "OK" to go back to channel.


    DELETE PROFILE

    STEP 1
    On your remote, press the Home button and the Home Page will be displayed on your screen.



    STEP 2
    Navigate to Profile.



    STEP 3
    The Profile Selection Screen will be displayed.



    STEP 4
    Navigate to Edit Profile.



    STEP 5
    Choose a profile to edit.



    STEP 6
    Navigate to Delete Profile.



    STEP 7
    Click Confirm to delete your profile.



    STEP 8
    The deleted profile will be removed from the Profile Selection Screen.


    HOW DO I CANCEL OR TERMINATE THE MESH WIFI SUBSCRIPTION?

    You may contact Astro's Contact Centre (03 - 9543 1543) to process the cancellation.

    The Mesh WiFi device(s) needs to be returned upon service termination via an arranged pick-up by our installers.


    I HAVE MULTIPLE SET-TOP BOX, DOES THE ADDITIONAL PACKAGE APPLY TO ALL SET-TOP BOX?

    Yes, the subscription will be reflected on all your set-top box provided they are registered under our Multiroom service.


    WHAT IS LIGA MALAYSIA?

    Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.

     


    HOW DO I RECYCLE OTHER ASTRO EQUIPMENT?

    If you have a random Astro power cable, remote control or old box lying around at home, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

    For all recycling-related questions, please click here.


    I HAVE MORE THAN ONE CARD REGISTERED FOR ONE TIME PAYMENT. WHICH WILL BE CHARGED?

    If you have more than one card registered for OTP payments, you will be asked to select the specific card to be used for that specific transaction.


    I DO NOT SEE THE DISNEY+ HOTSTAR APP ON MY ULTI BOX HOME SCREEN; WHAT DO I DO NOW?

    This Disney+ Hotstar software update will be rolled out progressively to all Ulti Box customers starting 23 August 2022. Please be assured that you will be able to access the Disney+ Hotstar app on your Ulti Box soon. 

    If you need further assistance, please call our Customer Contact Centre or WhatsApp "DH Help


    REFRESH BOX SETTING (CLEAR NVRAM) - ULTRA / ULTI BOX

    STEP 1

    Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.
     

    STEP 2

    Switch ON the power of your Ultra / Ulti  box and make sure that the adapter's power light is on.
     

    STEP 3

    On your remote control, press the Home or Standby button repeatedly until the Startup Options appear on TV.



    STEP 4
    Press "987" to proceed.
    Advanced Startup Options will be displayed.



    STEP 5
    Press "1" to initiate a reset setting.



    STEP 6
    Press "OK" to continue.



    STEP 7
    After the factory setting is restored, TV will turn blank.
    Please wait until the box completes initiate setup.



    STEP 8
    Once completed, the following screen will appear on your TV.
    Refer to Installation Setup guide to complete the setup.

    Click here to follow New Installation Settings guide for Satellite
    Click here to follow New Installation Settings guide for Plug and Play


    INTERNET NOT AVAILABLE, ASTRO OK - MAXIS

    Huawei HG8240
    Huawei HG850A
    FIBER HOME
    ALCATEL LUCENT
    HUAWEI
    ZTE

    Option 1

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.
    2. Ensure the fiber cable from your wall socket and modem is securely connected.
    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1 if backbone is Maxis


    Router connection

    Technicolor Router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

     

    Option  2/ Option 3/ Option 5/ Option 6

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

    2. Ensure the fiber cable from your wall socket and modem is securely connected.

    3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1  if backbone is Maxis
     

    Router connection

    Technicolor Router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    4. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

    DMT4 (Hybrid mode)
    DMT5 (Hybrid mode)
    DMT4 (IP mode)
    DMT5 (IP mode)

    5. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

    6. If the issue persists, submit your feedback form and attach your modem light indicator picture/ video for further assistance.
     

    Option 4

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    CHANGE MENU LANGUAGE AND SUBTITLES - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Preferences and press "OK".

    STEP 3  

    Navigate to Language and press "OK".

    STEP 4    

    Choose your language preferences and press "OK".

    STEP 5  

    Select Yes, continue and press "OK" to confirm on the changes.    

    Otherwise, select No, go back to cancel.


    CAN ANOTHER PERSON REGISTER THEIR CREDIT CARD TO MY ACCOUNT'S AUTO-DEBIT FACILITY?

    Yes, another person may register their credit card to your account's auto-debit facility. If you are performing this action via our call centre, the respective card holder is required to be present.


    WHAT ARE THE PAYMENT METHODS AVAILABLE TO MAKE THE ADVANCE PAYMENT?

    Advance payment can be made via credit/debit card or online banking.


    MY NEGLIGENCE HAS CAUSED A FAULT IN THE DEVICE(S), IS THERE ANY PENALTY FEE IMPOSED?

    Yes, if a device is faulty due to customer's negligence, it is subject to a penalty fee for each device:

    • WiFi router: RM200
    • Fibre modem: RM500
    • Mesh WiFi: RM200/unit


    IS THERE AN 8% SERVICE TAX FOR PAPER BILLING?

    No, you will not be charged 8% Service Tax for paper billing option.


    HOW DO I RETURN MY PLUG & PLAY BOX?

    Want to return your Ultra or Ulti Plug & Play Box? It's simple and free!

    Here's what you can do with your unused Ultra/Ulti Plug & Play Box:

    1. Return your device to us via Arranged Pick-up:

    Step 1: Please call Astro's Contact Centre at 03-9543 3838 to schedule an arranged pick-up by one of our courier partners.

    Step 2: Just sit back and relax! A courier agent will come to your doorstep to retrieve the devices.


    Tags: Sign Up and Install UniFi uninfi blok 9 komplek tunku osman jewa Sign Up and Install UniFi injoy kejuruteraan letrik usahasama Sign Up and Install UniFi anjoi pasaraya borong ssw Sign Up and Install UniFi njoy anjung felda blok a Sign Up and Install UniFi fiber fiza spa q empire Sign Up and Install UniFi fiber 28 mont kiara blok a2 Sign Up and Install UniFi unifii perniagaan metalink Sign Up and Install UniFi fibre warehouse 23 Sign Up and Install UniFi unifii pangsapuri megah villa Sign Up and Install UniFi fiber pkg bagan datoh Sign Up and Install UniFi broadband kampung surau haji yaakob Sign Up and Install UniFi wifi simedarby bombalai Sign Up and Install UniFi uniifi blok 21 sirim Sign Up and Install UniFi njoy sra batu 9 Sign Up and Install UniFi faq sekolah menengah kebangsaan raja permaisuri bainun Sign Up and Install UniFi maxis papar beaufort highway Sign Up and Install UniFi unufi kaw perusahaan mak mandin Sign Up and Install UniFi anjoy kuala petagas Sign Up and Install UniFi unifii quaters mara hilir perak Sign Up and Install UniFi faq atas Sign Up and Install UniFi unifi unit kijal mall Sign Up and Install UniFi unifi perumahan alam perdana cukai Sign Up and Install UniFi fibre kampung muhibbah patikang Sign Up and Install UniFi injoi kampung hutan pasir tua Sign Up and Install UniFi anjoy taman desa anggerik Sign Up and Install UniFi wifi kompleks belia dan sukan negeri perak Sign Up and Install UniFi uninfi wakaf che husin Sign Up and Install UniFi uninfi smk datoundang haji adnan Sign Up and Install UniFi uninfi mkh avenue Sign Up and Install UniFi wifi jamnah view blok 24 Sign Up and Install UniFi maxis block g1b pengkalan tudm subang Sign Up and Install UniFi astro tmn perindustrian rawang indah Sign Up and Install UniFi njoi sek men imtiaz Sign Up and Install UniFi unifi lambir land district Sign Up and Install UniFi broadband pelangi court Sign Up and Install UniFi anjoy wisma seri setia Sign Up and Install UniFi anjoy seng auto works Sign Up and Install UniFi fiber anuan bin hussain Sign Up and Install UniFi astro jalan fu ling kong Sign Up and Install UniFi faq bengkel besi bayulis Sign Up and Install UniFi wifi taman desa kebudayaan Sign Up and Install UniFi maxis the peak condo mountain Sign Up and Install UniFi enjoy pandan kapital menara d Sign Up and Install UniFi unufi blok r3 tiara damansara Sign Up and Install UniFi injoi taman desa harta indah Sign Up and Install UniFi uniifi yh car aircond Sign Up and Install UniFi njoy kolla coffe Sign Up and Install UniFi unifii ling kwong methodist church Sign Up and Install UniFi unufi jea3048 sekolah menengah kebangsaan linggiu Sign Up and Install UniFi injoy kampung jelutung Sign Up and Install UniFi unufi kampung tobobon Sign Up and Install UniFi uninfi petra boilers sdn bhd Sign Up and Install UniFi faq kuarters guru smk abd rahman andak Sign Up and Install UniFi njoi pusat khidmat dun hulu terengganu Sign Up and Install UniFi injoy jbc5034 sekolah jenis kebangsaan cina lenga Sign Up and Install UniFi wifi blok c flat seri perindu Sign Up and Install UniFi unifii pejabat daerah tanah klang Sign Up and Install UniFi fiber start wold telecommunication Sign Up and Install UniFi astro kampung bukit terbak Sign Up and Install UniFi fiber blok 1 entry 1 sri lagenda kondominium Sign Up and Install UniFi fiber bn ke 9 rejimen renjer diraja Sign Up and Install UniFi unufi wisma zabedah Sign Up and Install UniFi anjoi kilang leong hup quek chow hock Sign Up and Install UniFi enjoi stor penggambaran filem Sign Up and Install UniFi fiber kampung lot penggan Sign Up and Install UniFi uniifi pejabat jbalb Sign Up and Install UniFi wifi kampung chabang 3 sok