Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
If you're facing this kind of suspicious activity on your account, please report it to our customer service immediately at 03-9543 3838.
Streaming app entitlement is dependent on the TV Pack you are subscribed to, with some streaming apps available on Astro as an add-to-bill service. Please visit product.astro.com.my/apps to see if you are entitled to your favourite streaming app once it is launched!
If you're getting the following error on your PVR box when trying to access On Demand (VOD) feature:
- Network interruption, please try again later. If problem persists, please WhatsApp HELP to 03- 9543 3838.
(Code: V6A / V63 / V65)
- Unable to load the On Demand Catalogue due to failure in resolving server's DNS address. Please check your internet connection and try again later. (V6B)
This error message appears because you're trying to access a service that has been discontinued.
Please be informed that Video on Demand (VOD) services has been discontinued on Astro PVR boxes starting 31 December 2025, 12:01 AM. This is part of our ongoing efforts to enhance customer's viewing experience as PVR boxes are no longer able to support the advanced features and viewing quality available on our newer boxes due to technology limitations.
To continue enjoying Video on Demand (VOD) content on Astro set-top-boxes, you must upgrade your PVR box to an Ultra or Ulti Box. This upgrade is available at no additional cost for PVR box users, and it gives you access to the latest features and an improved viewing experience. Alternatively, if you don't want to upgrade your PVR box, you can continue to access On Demand content anytime via Astro GO, which is available at no additional cost to all Astro customers.
All other regular PVR features including the recording feature will remain available.
To find out more on this upgrade offer, contact Astro customer service at 03-95433838.
Yes. The highest video quality available on the TVBAnywhere+ app is 1080p.
To enjoy full premium access, simply add RM10 to upgrade your Sun NXT Lite subscription to
Sun NXT Premium.
Your bill will be waived upon request.
Visit https://product.astro.com.my/box or check out our user guide for a quick and easy way to get started!
Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you'll love.
Astro customers with an internet-connected Ultra Box or Ulti Box can access the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website.
HBO Max is a brand-new streaming service in Southeast Asia, Taiwan and Hong Kong, raising the bar for quality entertainment. Offering a collection of blockbuster movies, groundbreaking series, iconic hits, best-in-class real-life stories from food, home, lifestyle and documentary, as well as family favourites. Dive into beloved brands and franchises like HBO, Harry Potter, the DC Universe, Cartoon Network, Warner Bros., Discovery and beyond. HBO Max delivers exclusive stories and elevates the streaming experience.
Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.
Note:
- Any changes of contact details to be requested by account holder only.
- Only account holder's contact to be updated as primary mobile number in the system.
Your cloud recording space will revert to 200 hours by default. If your current recordings exceed 200 hours, the system will delete the exceeded hours once you have stopped the Astro GO+ subscription starting with the oldest recordings first.
Astro customers can enjoy a special offer of RM10.80/month (RRP RM14.90/month) including tax when they subscribe to ZEE5 Premium via Astro.
Please ensure that you have entered the correct email address or mobile number associated with your Disney+ account.
If you still do not receive the OTP, please WhatsApp or call Astro’s Customer Service at +603 9543 3838.
Currently, you can only select one Netflix subscription at a time. Your available options include the Basic 24 Months, Standard 24 Months, or Premium 24 Months plans.
Service Tax will not be imposed on any CSR projects accounts. Any tax payable will be borne by Astro.
Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.
Sun NXT is an app that offers content in six different languages: Tamil, Telugu, Malayalam, Kannada, Bengali, and Marathi. The app carries a large collection of movies, including Tamil classics and latest releases. Sun NXT also offers a variety of content ranging from TV shows, live TV shows, news, music videos, kids' shows, comedy clips, to trailers.
Starting 29th April 2025 onwards, Sun NXT will be available on Astro via two tiers:
- Sun NXT Lite: Complimentary for Indian Favourites/Maharaja Pack customers only, with content similar to 6 Sun channels (SUN TV HD, SUN MUSIC HD, SUN LIFE, SUN NEWS, ADITHYA & KTV,) and Video On Demand (VOD) content (TV shows), with more than 2000 hours of content.
- Sun NXT Premium: Available to all Astro customers for only RM 25.00/month (RRP RM30.80) with an expanded access to the full Sun NXT library.
Once you have submitted your e-invoice request, it will be processed and you can receive the application results through My Astro website or app. Some applications may take longer to process due to unforeseen circumstances. We strongly advise you to provide your TIN number to facilitate the e-invoice issuance process.
For any NJOI-related information, please visit the NJOI Help & Support page at
https://purchase.njoi.com.my/en-support
Your purchase will be reflected on your next monthly Astro bill. For example, if you rented a movie for RM 15.00 for 2 days and your next bill statement is in 2 weeks. RM15.00 will be reflected in your Astro subscription bill in two weeks' time.
To start using Astro Rewards as an Astro customer, you can do it through the My Astro app. Here's how:
1. Download the My Astro app
2. Login using your Astro ID
3. Go to Rewards
4. Browse through the rewards and click redeem. Follow the instructions on the screen on how to redeem the reward
🎁 Want to claim rewards exclusive for Astro customers?
📱 Download the My Astro app to:
- Claim free movie or concert tickets
- Meet your favourite celebrity
- Join giveaway contests
Yes. There is a possibility more courier partners will be added in the future. We will keep you informed of any new information.
Please refer to these FAQs for more information, or click here to learn more and sign up for the Ulti Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.
Each Astro customer can subscribe to a maximum of one (1) Multiroom (Smart TV) subscription. If you need additional Multiroom access, you may subscribe to Multiroom (Astro Box). All subscriptions must be used within the same location as the main subscription.
If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.
If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
1. Try loading the site on a different device.
Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
If the website doesn't load on another device, the problem is either with the network or the website itself.
2. Restart your computer.
Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
3. Try loading the site in a different browser.
There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
4. Temporarily disable your antivirus program.
Your antivirus software may be interfering with your ability to load certain websites.
Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
5. Reset your modem and router.
Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
6. Check your computer's date and time settings.
If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
Check your computer or mobile device's clock to make sure that it is set to the correct time and date.
In the event the problem persists, please provide below details for further escalation:
i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test - Please click here for Ping Test guideline.
Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Subscribing to Disney+ through Astro gives you access to more than just streaming apps. In addition to Disney+, you can enjoy a wide range of entertainment through Astro, including local and international content, live sports, movies, TV shows and on-demand programming.
Astro also offers flexible ways to enjoy Disney+, whether as a standalone subscription, bundled with other streaming services, or included as part of selected Astro packages.
Depending on the subscription option you choose, subscribing to Disney+ through Astro may also offer better value through bundled savings and promotional offers. In addition, you can conveniently manage your Disney+ subscription together with your Astro account through the My Astro app or web.
For the latest Disney+ subscription options and offers, click here.
No there will not be any penalty.
For the Multiroom subscription on a box setup, if your subscription is within the 24-month contractual period. Then a pro-rated penalty of RM600 will be applied for any Astro box except for Ultra Box, which the penalty will be RM1,000.
We would need you to run few tests in order for us to understand your issue and to assist you in fixing the problem.
You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.
- Please run each of the tests according to your your Laptop/PC Software.
- Compile the pictures / screenshots of your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
- List of websites effected.
- Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
- Run the Traceroute Test - Please click here for Traceroute Test guideline.
- Run the Ping Test - Please click here for Ping Test guideline.
- Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Starting 20 January 2026, all Astro customers can add on the TVBAnywhere+ app to their subscription via their Ultra/Ulti Box, the My Astro app or visit
astro.com.my.
There will be no changes to your Netflix account when you move to a new address.
STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Digital Audio Settings.
STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.
STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.
STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.
You may contact Astro's Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form
- Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance
Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.
Yes, there will be a selection of titles available with Video On Demand (VOD) rights. Please note that VOD availability for movies is subject to content rights.
Kindly download the Astro Smart TV app from your Smart TV’s app store and follow the steps on the screen to log in.
If you would like more information or to provide feedback on Astro Rewards, kindly reach out to us at 03 9543 3838 or visit one of our Astro service centres.
No. An Astro-billed Disney+ subscription cannot be transferred to a Disney+-billed subscription.
If you choose to subscribe directly with Disney+, your subscription and billing will be managed by Disney+. We recommend reviewing your current Disney+ subscription arrangement before signing up to ensure it best meets your needs.
Please note that subscribing directly through Disney+ while maintaining an active Astro-billed Disney+ subscription may result in you having multiple Disney+ subscriptions and being charged separately for each subscription.
You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation.If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.
Customers are given 90-days from their service termination date to return the Astro Box and SIM Card. If the box is not returned within this period, a “Box Fee” will be charged and appear as an itemized entry on their final bill when 90 days ended.
ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.
Existing Netflix add-on customers will be notified prior to their next bill cycle via email.
Yes. You may subscribe to Disney+ through Astro even if you already have an existing Disney+-billed subscription.
a. If you subscribe to the same or higher Disney+ plan through Astro and activate it using the same login credentials (i.e. email address or mobile number and password) associated with your existing Disney+-billed subscription, your existing Disney+-billed subscription will be automatically paused by Disney+ for as long as your Astro-billed Disney+ subscription remains active.
For example:
- Disney+ Standard (Disney-billed) → Disney+ Standard (Astro-billed)
- Disney+ Standard (Disney-billed) → Disney+ Premium (Astro-billed)
- Disney+ Premium (Disney-billed) → Disney+ Premium (Astro-billed)
b. If you subscribe to a lower Disney+ plan through Astro, your existing Disney+-billed subscription will remain active and your Astro-billed Disney+ subscription will be treated as an additional subscription. In this situation, you may end up with more than one Disney+ subscription.
For example:
- Disney+ Premium (Disney-billed) → Disney+ Standard (Astro-billed)
If you wish to make changes to or cancel your existing Disney+-billed subscription, you will need to contact Disney+ directly.
Sun NXT app allows you to create a separate kids profile for children below the age of 12. Once you log into the kids’ profile, you will be required to enter a password before you can switch back to the adult profile. All content specific to children will be tagged as 'Kids Content' and only such restricted content will be accessible through the kids’ profile.
SecureGo is an authentication process that allows you to approve your My Astro transactions safely and easily using one-tap verification. This feature is available on the My Astro app.
Once SecureGo is activated, it will be your default transaction approval method on the My Astro app.
