Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Starting 20 December 2022, Astro customers will be able to enjoy the iQIYI app as an add-to-bill service for an exclusive price via Astro and enjoy the app on their Ultra/Ulti Box, mobile app and website.
Yes, however, we do advise keeping your subscription while your Smart TV is being fixed to avoid having to download the app again.
The TVBAnywhere+ app offers over 40,000 hours of Chinese entertainment, including the latest drama series, variety shows, evergreen classics, and unlimited TVB originals that can be enjoyed anytime, anywhere. It also features exclusive dramas, known as TVBAnywhere+ Originals, such as
Ghost Cleansing Ltd
and
OPM
, which are available exclusively on the app. In addition, the app includes selected movie titles for on-demand viewing, providing more flexibility compared to the TVB channels on Astro.
No additional subscription is required. Video On Demand (VOD) is a value-added service for all Astro customers with connected Ultra Box and Ulti Box. All you have to do is connect your box to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.
The beIN SPORTS CONNECT app is not available as an add-to-bill option. Please visit
www.product.astro.com.my/tv
to sign up to one of our TV Packs with the Sports subscription.
If you are unable to log in to the Astro Smart TV app, please follow the steps below:
1. Verify Your Astro ID Credentials
- Ensure you are using the correct Astro ID (email address/mobile number) and password.
- If you have forgotten your password, reset it via the Astro login page.
2. Check Your Internet Connection
- Ensure your Smart TV is connected to the internet.
- Test your internet connection by opening another app on the TV.
- Restart your router and Smart TV if necessary.
3. Update the Astro App and TV Software
- Make sure the Astro app is updated to the latest version.
- Check that your Smart TV firmware/software is up to date.
4. Restart the App
- Close the Astro app completely.
- Reopen the app and try signing in again.
5. Reinstall the Astro App
- Uninstall the Astro app from your Smart TV.
- Download and install it again from your TV's app store.
- Attempt to log in once more.
If you are still unable to log in, proceed to submit report via WhatsApp or Feedback Form and provide:
- Smart TV brand and model
- Screenshot/photo of the error message
- Astro ID (email address used for login)
- Details of the troubleshooting steps already performed
This information will help the support team investigate and resolve the issue more quickly.
Yes, there will be a selection of titles available with Video On Demand (VOD) rights. Please note that VOD availability for movies is subject to content rights.
Starting 1 March 2026, your access to the HBO Max app through Astro will end. If you would like to continue your access to the app service and keep your preferences or account settings, please subscribe to HBO Max as an ala carte add‑on via Astro from RM24.90/month. Additionally, as part of your current subscription, you can access Prime Video and Disney+, which is already included in your subscription at no additional cost.
Wider WiFi coverage:
- All areas across the house will enjoy optimal coverage with multiple Mesh WiFi units located in areas with sub-optimal coverage to form a larger WiFi network.
Stable connection;
- Consistent coverage of optimal WiFi signal will ensure a stable connection as the Mesh unit will automatically connect your devices to the strongest WiFi signal around your house.
Please use your Astro ID that was registered with your Astro Fibre subscription to log in to the Astro Fibre App.
Visit the app store on your Smart TV and search for the Astro Smart TV app to download it.
If you are currently receiving a paper bill, your billing delivery method will automatically switch to e-bill once your e-invoice request is accepted. This also means you'll be saving RM10 on paper bill fees. Please ensure that your email address is accurate.
Click here
if you wish to update your contact details.
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.
In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.
No, your existing add-ons will not be retained. When you terminate your current Astro subscription, all associated add-ons will also be cancelled. As the Astro X3 pack is a separate subscription under a new account, you will need to subscribe to your desired add-ons again, subject to availability under the new plan.
For customers who wish to have their physical tax invoices reprinted, there will be a flat fee of RM10.00 levied as part of the process which has been implemented since year 2015.
You may subscribe to add-ons via any of the platform listed below:
Sales Channel | Add-on Purchase |
My Astro App / Web | 1. Go to “Astro Store” and scroll to “Shows” section 2. Click on “Sports” card to proceed and confirm purchase |
My Astro STB | 1. On your Ulti / Ultra box’s remote, press the Home button and the Home page will be displayed on your screen 2. Access My Astro via the “Apps” section or the shortcut next to the settings icon 3. Upon load, your subscription info and purchasable add-ons will be shown |
1. WhatsApp Hi to 03-95433838 Select Tap to view options Select Content Add-on Purchase 2. Select desired add-on Enter smartcard number (if prompted) 3. Confirm the purchase |
Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.
Yes, the monthly subscription fee will be prorated into your Astro bill.
Yes, customers may need to provide additional documents such as bank-in slips or payment receipts. For refund requests due to wrong payment, it is mandatory to provide proof of payment or a bank statement that shows the transaction and bank account details
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.
Having trouble with your phone line ?
You may proceed to contact dedicated service provider directly - 1 800 8211 23
Unfortunately, this Astro Fibre App is only supported with RG21 or RG31 (launching soon) router. For any enquiries, please contact our Customer Contact Centre at 03 – 9543 1543 and an Astro agent will be available to assist you immediately.
Most Astro customers are eligible to use the app, web, Ultra and Ulti boxes. You will only need to login with your Astro ID. Do note that your Astro ID must be linked to your Astro account to use the service. Click "Create now!' on the login page and you will be guided to create an Astro ID if you do not have one.
Download My Astro app or visit the My Astro website.
Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+.
The Malaysia Communication and Multimedia Commission (MCMC)has issued a directive to all telecommunication companies (telcos) to block the sending and receiving of SMS with URL links. The move is aimed at preventing users from becoming victims of online scams. This exercise is applicable for all person-to-person SMS with URL links sent to or received from local and international mobile numbers, which has already taken effect as of 2 May 2023.
At this point in time, the Disney+ app on Astro Ultra and Ulti Box does not support Dolby audio. We are working to enable this in a future update.
The new Astro X3 packs and existing Astro One packs differ in how customers access Astro services and content, as shown below:
Feature | Astro X3 | Astro One Pack | |
With Contract | Without Contract (available December 2026 onwards) | ||
Contract Duration | 12 Months | No Contract | 24 Months |
Set- Top Box | No | No | Yes |
Viewing Method | Smart TV, Mobile, Tablet via an app (All supported devices) | Smart TV, Mobile, Tablet via an app (All supported devices) | Set Top Box (Ulti/Ultra Box) (Selected devices for Astro GO) |
Installation | No (App download required) | No (App download required) | Yes (Installation fee required for installer-assisted installation) |
Total Channels | 80+ | 80+ | 86+ |
Radio Channels | Not available | Not available | 26 radio channels |
Content Add-Ons |
| Not available |
|
Supported OTTs |
| Not available |
|
Service Add-Ons | Go Plus | Not available |
|
No. of Simultaneous Viewing | 2 screens (2 Smart Devices with maximum 1 Smart TV at any point of time) | 2 screens (2 Smart Devices with maximum 1 Smart TV at any point of time) | Up to 5 screens (1 Set Top Box + 4 Smart Devices) |
Astro GO (Companion App) | Yes | Yes | Yes |
Maximum Resolution | 4K UHD | 4K UHD | 4K UHD |
ID Verification at sign-up | Required | Not required | Required |
No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.
Follow the steps below to access the TVBAnywhere+ app on your Ultra/Ulti box:
- Step 1: On the Home menu, go to the app rail and select TVBAnywhere+. A screen with Pair TVBAnywhere+ TV App and a QR code will appear.
- Step 2: Scan the QR code with your mobile device. This action will open the TVBAnywhere+ login page on your phone.
- Step 3: Click on the Astro logo from the partner picker list and login with your Astro ID.
- Step 4: The TVBAnywhere+ app will now launch. Select the ‘Me’ icon to open your profile.
- Step 5: Choose Pair with TV App on the profile page.
- Step 6: A pairing code will appear on your TV. Enter this code on your mobile device and click OK. The TV screen will refresh, and the TVBAnywhere+ homepage will appear.
While there is no limit on device registrations, concurrent viewing limits depend on the HBO Max subscription plan: the HBO Pack with HBO Max Premium plan allows streaming on up to 4 devices simultaneously, whereas the HBO Pack with HBO Max Standard plan permits streaming on up to 2 devices at the same time.
Customers on the Astro Smart TV app can stream these two channels (CH549 Love Nature 4K & CH805 Astro Sports UHD) if their TV model supports 4K UHD resolution.
Kindly note that these Sony TV models do not support 4K UHD resolution:
a) Sony BRAVIA 4K GB
b) Sony BRAVIA 4K UR
c) Sony BRAVIA VH
*CH805 Astro Sports UHD is only available to customers with Sports entitlement in their subscribed TV Pack.
The Personal Video Recorder (PVR) is Astro's High Definition (HD)decoder which comes with a recording function and can be connected to Wi-Fi to access videos on demand. The PVR comes with the following features:
HIGH DEFINITION (HD):High Definition offers greater detail than Standard Definition including vibrant colour and multi-dimensional audio.
CONTROL LIVE TV: Record, Pause, Play & Rewind your favourite TV programmes at any moment. The PVR comes with storage capacity of 500GB (200 hours of HD recording)
ON DEMAND: Experience the new way of watching Astro. Gain access to a library of up to 50,000 On Demand titles that you can pick and watch instantly.
You must subscribe to an Astro subscription (NJOI customers are not eligible) in order to get the Ulti Box.
The eligibility criteria for the Ulti Box are as follows:
New Customers
All new Astro customers with a monthly subscription fee of below RM100 will be entitled to select the Ulti Box upon signing up for Astro’s packages.
Existing Customers (Box Upgrade for Primary or Multiroom)
Existing customers are required to have an internet connection at home with a recommended internet speed of 10Mbps and above in order to upgrade your existing box to Ulti Box.
Note:
· Existing Ultra Box customers are not eligible for a swap to the Ulti Box.
· If your existing box is a PVR, you will lose access to all the recordings stored in the PVR
Multiroom (New subscription)
Customers subscribing for an additional multiroom subscription are entitled to select the Ulti Box as part of the subscription.
Unfortunately, the the drop off option is only available for non-DBB customer. For DBB customer we will arrange for our appointed agent to collect your equipment. You will receive a phone call from our representative within 3 business days from your termination date to schedule the collection.
This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.
Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.
Unfortunately, this means that you are using a TV model that does not support 4K UHD resolution (Sony BRAVIA 4K GB, Sony BRAVIA 4K UR or Sony BRAVIA VH).
Not to worry, we are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!
Yes, your information will still be available in the HBO Max app if you choose to resubscribe directly to HBO Max through
www.hbomax.com
. To keep your preferences and account settings, ensure you use the same email address when you resubscribe.
No, the Astro Fibre App is a free mobile application for all Astro Fibre customers with the RG21 router or RG31 (launching soon) router. However we may introduce paid services in the future via the app.
Astro Multiroom service mirrors all content from your primary subscription, except selected Special Interest and pay-per-view channels such as Astro First/Best movies.
For customers with Multiroom box, the Plug & Play setup with Astro Broadband will not have access to NHK World. The Plug & Play setup without Astro Broadband will not have access to NHK World.
No. However, if you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.
