Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
All streaming apps will be made available on the Ultra Box first, followed by the Ulti Box. If you would like to upgrade to the Ultra Box, please visit product.astro.com.my/tv or reach us via WhatsApp by typing “Hi” at 03-9543 3838 for assistance.
Our courier agent/installer will dismantle the devices for you. However, if your equipment is already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the equipment over to the courier agent/installer without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.
It will begin on 1st March 2024 and onwards.
No. You will need an active Astro subscription before you can subscribe to Disney+ through Astro or enjoy Disney+ as part of an Astro package.
To learn more about Astro packages and our latest offers, click here.
Yes. All TVBAnywhere+ add-on plans; VOD Zone, Channel Zone, and Premium allow streaming on up to 2 devices concurrently. This means you can enjoy your favorite content on two devices at the same time.
Unfortunately, you can't watch on My Astro. However, Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.
You can still download the My Astro app to browse our latest content, rent movies, receive reminder for new shows, and claim exclusive rewards that is related to our content.
📺 Not sure what to watch?
📱 Download the My Astro app to:
- Discover trending shows & movies
- Search by category or title
- Get notified on new shows
Yes, you can choose the other Astro Packs, which do not have Netflix bundled together. However, any changes in your Astro Pack are subject to the terms & conditions.
If you are unable to log in to the Astro Smart TV app, please follow the steps below:
1. Verify Your Astro ID Credentials
- Ensure you are using the correct Astro ID (email address/mobile number) and password.
- If you have forgotten your password, reset it via the Astro login page.
2. Check Your Internet Connection
- Ensure your Smart TV is connected to the internet.
- Test your internet connection by opening another app on the TV.
- Restart your router and Smart TV if necessary.
3. Update the Astro App and TV Software
- Make sure the Astro app is updated to the latest version.
- Check that your Smart TV firmware/software is up to date.
4. Restart the App
- Close the Astro app completely.
- Reopen the app and try signing in again.
5. Reinstall the Astro App
- Uninstall the Astro app from your Smart TV.
- Download and install it again from your TV's app store.
- Attempt to log in once more.
If you are still unable to log in, proceed to submit report via WhatsApp or Feedback Form and provide:
- Smart TV brand and model
- Screenshot/photo of the error message
- Astro ID (email address used for login)
- Details of the troubleshooting steps already performed
This information will help the support team investigate and resolve the issue more quickly.
For more information you may visit
https://www.hasil.gov.my/en/e-invoice/
OR call the IRBM help desk line at 03-8682 8000 OR email them at [email protected]
[email protected]
.
For customers that would like to subscribe to Multiroom with a box installation,
(i) customers on the old packages (example Family Pack, Starter Pack, Value Pack, Super Pack or Super Pack Plus) will have to subscribe to our new packages first by sending "Switch" to 03-9543 3838 via WhatsApp;
(ii) customers on the new Astro packages can subscribe by visiting product.astro.com.my/multiroom or WhatsApp "Hi" to 03-9543 3838.
- If you have signed up for a PVR (New customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
- If you have signed up for a PVR (Existing customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
- If you took up a PVR decoder at a special offer with the package subscription of Super Pack Lite/Super Pack/Super Pack Plus/monthly subscription > RM169.60 (price includes Govt tax), you will have to maintain your package subscription for a minimum of 6 months, or a flat penalty fee of RM106 (price includes Govt tax) shall apply.
For first‑time access, logging in or signing up for Netflix before the service is fully activated may result in double charging if Netflix is activated separately using your credit card.
If you’re having trouble watching Netflix, please check the following:
- Ensure your Ultra / Ulti Box is connected to the internet
- Restart your Ultra / Ulti Box and try accessing Netflix again
Note: If the issue persists, please contact us for further assistance.
You may also access Netflix directly via the Netflix app on your TV, if available.
Please contact your issuing bank for further information. Astro does not directly handle standing instructions. Please utilise our auto-debit facility if you would like hassle-free payments.
Yes, effective 1st March 2025, your Astro subscription packs that are bundled with Netflix will have a price increase:
- Netflix Standard: An increase of RM4.50 (before tax) monthly will be applied.
- Netflix Premium: An increase of RM7.28 (before tax) monthly will be applied.
- Netflix Premium (Astro one Epic): An increase of RM2.78 (before tax) monthly will be applied.
You will not be able to switch between channels, use the app as a remote control, view favorite channels and programmes, use programme showtime reminder, and remote record feature.
All existing or new Astro customers who meet the following criteria may upgrade to the Ultra Box:
- Have an internet connection at home (recommended>10Mbps speed)
- Maintain a minimum subscription with a HD + Recording service
If you live in a high-rise building, please call us at 03- 7481 8000 to check if your building can support the Ultra Box. If your high-rise building allows for the set-up of individual dishes you will be able to upgrade to the Ultra Box, subject to the criteria above.
If you would like to access our 4K UHD content via the Astro UHD channel 805 and UHD content on VOD, Astro Best and Astro First. We also recommend:
- 4K UHD supported TV that is HDCP2.2 compliant
- Internet connection of at least 30Mbps
Note: If you do not have an internet connection at home, you may take up the Ultra Box bundled with Astro™'s broadband package with rebates of up to RM30/month. For more details and to sign up for Astro & Broadband, please click here.
If your My Astro App is still accessible, you may go to Account then scroll down to Support & Settings. Click Submit Your Enquiry to provide your feedback either through the feedback form.
OR
You may submit your feedback here.
Starting 1 March 2026, your access to the HBO Max app through Astro will end. If you would like to continue your access to the app service and keep your preferences or account settings, please subscribe to HBO Max as an ala carte add‑on via Astro from RM24.90/month. Additionally, as part of your current subscription, you can access Prime Video and Disney+, which is already included in your subscription at no additional cost.
When Band Steering is disabled, you will see two separate WiFi SSID based on its frequency bands. Example:
i. SSID: SSID2G, Password: 1234567
ii. SSID: SSID5G, Password: 4567890
*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.
You may refer to our TV Guide for the latest schedule.
Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
There will be no changes to your Netflix account when you move to a new address.
You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.
For more information on the product including offers and setup, visitproduct.astro.com.my/multiroom.
After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:
Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail
Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app
Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV
Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!
Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.
*We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.
Step 1: Close the "Astro ID Login" tab in your browser, then close your mobile app browser (Safari, Google Chrome, Mozilla Firefox etc).
Step 2: Close the beIN SPORTS CONNECT app on your mobile device.
Step 3 Reopen the beIN SPORTS CONNECT app and try to log in again
To switch your bill delivery method to e-bill, you can do it through My Astro. Here's how:
1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account > Bill delivery method
4. You will be able to switch your bill delivery method from your paper bill to e-bill. The bill will then be sent to your registered email address with Astro
Step 1:
Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address>
Example: ASTRO EBILL 0156123412 [email protected]
Step 2:
Send SMS to 66688
Note: This request must be sent from account holder’s mobile/primary number
*Standard telco charges and Terms & Conditions apply
💳 Want to manage your Astro bills easily?
📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps
You can record your favourite shows, save them to the cloud storage and watch it across any of your devices (Astro Box, Astro GO devices, Multiroom Smart TV).
Within the packs itself, it is not possible to replace or swap out specific services or content. These new packs are designed to provide the best value and content variety at an affordable price. We encourage you to enjoy your experience with the pack and if you’d like, to consider any suitable add-ons for content/service/apps to complement your viewing experience further.
Thank you for your interest in returning your Astro Box & Smart card/SIM card. By returning these items, you are playing your part in preserving our environment as we will refurbish the box and return it to circulation or recycle it.
All Astro box and smartcard/SIM cards are also property of Astro and as per our current T&Cs, customers are required to return them upon termination of Astro services.
You will still need to authorise the transaction from your SecureGo registered device.
Step 1: On another device, perform the transaction via My Astro app
Step 2: Tap on the push notification you receive on your SecureGo registered device
Step 3: Tap Approve or Reject to authorise the transaction, and you're done!
Yes, for customers on the Primary, Movies, Movies Plus, Sports, Sports Plus or Premium 1 Pack,
you will still be able to enjoy Viu Premium as an add-on for as low as RM8.40/month (RRP:
RM14.90). Please refer to the table below for the complete pricing:
TV Pack | Price |
|
|
| RM 8.40/month (inclusive of tax) *This add-on price is only applicable if customers choose to add Viu Premium plus another selection under Asian Favourites |
All Other Packs | RM 21.90/month (inclusive of tax) |
Yes, you will. Customers who purchased Astro First / Astro Best / Pay-per-View event in February 2024 with a viewing period in March 2024 will be charged an 8% Service Tax in their next bill.
You may subscribe to add-ons via any of the platform listed below:
Sales Channel | Add-on Purchase |
My Astro App / Web | 1. Go to “Astro Store” and scroll to “Shows” section 2. Click on “Sports” card to proceed and confirm purchase |
My Astro STB | 1. On your Ulti / Ultra box’s remote, press the Home button and the Home page will be displayed on your screen 2. Access My Astro via the “Apps” section or the shortcut next to the settings icon 3. Upon load, your subscription info and purchasable add-ons will be shown |
1. WhatsApp Hi to 03-95433838 Select Tap to view options Select Content Add-on Purchase 2. Select desired add-on Enter smartcard number (if prompted) 3. Confirm the purchase |
There will be no changes as long as they relate to the Astro Broadband/Fibre services. This includes add-on subscriptions on Mesh WiFi, which remains at 6%.
No, you will not be able to watch beIN SPORTS CONNECT content outside of Malaysia as the app is geo-blocked for each country.
To redeem rewards as an Astro customer, you can do it through the My Astro app. Here's how:
1. Download the My Astro app
2. Login using your Astro ID
3. Go to Rewards
4. Browse through the rewards and click redeem. Follow the instructions on the screen on how to redeem the reward
🎁 Want to claim rewards exclusive for Astro customers?
📱 Download the My Astro app to:
- Claim free movie or concert tickets
- Meet your favourite celebrity
- Join giveaway contests
No, we’re unable to proceed if request from 3
rd
party. We will need account holder to submit the request or an Authorization letter from account holder is required.
If the bill has been paid, there will not be any additional service tax charge. However, if the bill has been issued by Astro but has not been paid, then the 8% Service Tax will be reflected in the next bill with adjustments on the new tax rate for services rendered from 1st March onwards.
Example:
Bills issued on 15th February will be charged the 6% SST. Customers will see proration for 8% from 1st – 14th March in the next bill issued on 15th March 2024. If you have fully paid your February bill before 1st March, the Service Tax will remains at 6%. You will be able to see the adjustment reflected in your next bill.
The new Astro X3 packs and existing Astro One packs differ in how customers access Astro services and content, as shown below:
Feature | Astro X3 | Astro One Pack | |
With Contract | Without Contract (available December 2026 onwards) | ||
Contract Duration | 12 Months | No Contract | 24 Months |
Set- Top Box | No | No | Yes |
Viewing Method | Smart TV, Mobile, Tablet via an app (All supported devices) | Smart TV, Mobile, Tablet via an app (All supported devices) | Set Top Box (Ulti/Ultra Box) (Selected devices for Astro GO) |
Installation | No (App download required) | No (App download required) | Yes (Installation fee required for installer-assisted installation) |
Total Channels | 80+ | 80+ | 86+ |
Radio Channels | Not available | Not available | 26 radio channels |
Content Add-Ons |
| Not available |
|
Supported OTTs |
| Not available |
|
Service Add-Ons | Go Plus | Not available |
|
No. of Simultaneous Viewing | 2 screens (2 Smart Devices with maximum 1 Smart TV at any point of time) | 2 screens (2 Smart Devices with maximum 1 Smart TV at any point of time) | Up to 5 screens (1 Set Top Box + 4 Smart Devices) |
Astro GO (Companion App) | Yes | Yes | Yes |
Maximum Resolution | 4K UHD | 4K UHD | 4K UHD |
ID Verification at sign-up | Required | Not required | Required |
We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.
Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.
Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:
- My Astro
- Astro GO
- HBO GO
- Disney+
- iQIYI
- TVBAnywhere+
- beIN Sports Connect
- SYOK App
- AWANI App
- Astro Website
- Ideaktiv portals
You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).
No, the Astro Fibre App is available for Astro Fibre customers with the RG21 and RG31 (launching soon) router.
