Netflix BasicNationwide Installation
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| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
There will be no penalty imposed upon the removal of Astro GO+ from your subscription.
Please check if you are streaming on a supported device. Astro GO is only applicable within the supported platforms; mobile devices (phones and tablets) and web browsers.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
No, the Astro Fibre App is available for Astro Fibre customers with the RG21 and RG31 (launching soon) router.
If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.
Each account can only have one Astro X3 pack subscription at a time, whether it is the Astro X3: Entertainment 12 Pack or the Astro X3: Sports 12 Pack. Multiple subscriptions under the same account are not supported. If you wish to subscribe to another plan, you can do so by creating a separate account using a different email address. Each subscription will be managed independently.
Our customers deserve the best streaming entertainment experience with us and from 9 December 2024, the new Astro One Packs make that possible.
From just RM49.99, these new packs make it simple, flexible and accessible for all Malaysians to stream the content they love on one platform, with up-to 4 concurrencies on Astro GO. Customers can easily make changes to their subscriptions via the My Astro app, including updates to their packs, choosing from up to 11 streaming apps, or switching to different ones, as and when they like.
Customers can choose between:
- The Astro One: Entertainment Pack for a wide range of favourite vernacular entertainment, including the best of Malay, Chinese, Indian, Korean, Horror, Local Live Sports (Liga Malaysia) and international shows enjoyed by Malaysian families.
- A sports-filled fiesta with Astro One: Sports Pack that comes with all our Sports channels, on top of what is on the Entertainment Pack.
- And the Astro One: Epic Pack, an indulgence for those who want it all. Adding on to the Entertainment Pack and Sports Pack, this unrivalled streaming experience will include the best from their favourite streaming apps, all on a single platform.
For more information, visit www.astro.com.my or send us a message on WhatsApp at 03-9543 3838.
You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+.
Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed.
Customers are only required to return their Ultra Box or Ulti Box with the SIM Card. There is no requirement to return the remote control, power cables, or the satellite dish/outdoor unit (ODU). For these items, please recycle them at registered collection centres which can be found here.
The Kids Friendly Profile is an enhancement to the Kids User Profile feature with the following major improvements:
- PIN control for the Kids Profile: When switching from a Kids Profile to an adult profile (i.e.: Father or Mother), a PIN entry will be required.
- Limited Kids Profile Content Search: Only Kids age-appropriate content can be searched and displayed within the Kids Profile.
- Kids Profile Based Recordings: Kids Profiles will have their own personalised age-appropriate recordings without any overlap with other user profiles. This feature will be available from 17th August onwards.
These enhancements are available across the Astro GO app, Ultra/Ulti Box, and Multiroom Box/Smart TV app.
Click here to find out more on this new feature and how to use it!
Your cloud recording space will revert to 200 hours by default. If your current recordings exceed 200 hours, the system will delete the exceeded hours once you have stopped the Astro GO+ subscription starting with the oldest recordings first.
No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.
You will continue to have access to Disney+ until the end of your current subscription cycle. After that, you will no longer be able to access Disney+ through Astro.
Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.
Astro SuperSport channels have been updated to make it easier to recognize the channels by the sports they feature, such as Astro Premier League, Astro Football, and more. All channels will be updated based on your subscription. Find out more
Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
The TVBAnywhere+ app supports seven languages: Traditional Chinese, Simplified Chinese, English, Vietnamese, Thai, Bahasa Malaysia and Bahasa Indonesia. For major drama titles, subtitles are available in Traditional Chinese, Simplified Chinese, English, Bahasa Malaysia and Bahasa Indonesia. Subtitle availability may vary depending on the title.
Yes, customers will be charged 8% Service Tax for packages purchased after 29th February due to the implementation of the 8% Service Tax starting 1st March 2024.
Below will be the process to terminate Astro account:
- Account holder to give 30-day notice period for account termination.
- Account will be scheduled for termination 1 (one) day before customer’s billing cycle date.
- After account terminated, there will be a collection of Ultra/Ulti box and Broadband Equipment.
Notes: You need to settle the outstanding balance and penalty (if any)
Ultra/Ulti Box retrieval:
- West Malaysia except for East Malaysia, Tioman, Labuan and Langkawi – Courier partner will contact customer for box retrieval.
- East Malaysia, Tioman, Labuan and Langkawi – Installer will do the box retrieval.
- For other than Ultra/Ulti box, refer to recycle information here.
Broadband Equipment retrieval:
- Installer will do the equipment retrieval.
IRBM is introducing e-invoicing to make tax processes more manageable and efficient for both businesses and the government. This enables a better and smoother customer experience.
Customer can return the Ultra Box / Ulti Box by dropping to the nearest Astro Authorize Courier Partner and the adjustment will be made into the next bill once the box received.
Yes, effective 1st March 2025, your Astro subscription packs that are bundled with Netflix will have a price increase:
- Netflix Standard: An increase of RM4.50 (before tax) monthly will be applied.
- Netflix Premium: An increase of RM7.28 (before tax) monthly will be applied.
- Netflix Premium (Astro one Epic): An increase of RM2.78 (before tax) monthly will be applied.
If you encounter this message while using the Astro app on your Smart TV, please follow the steps below:
1. Update Your Smart TV Software
- Ensure your Smart TV is running the latest software or firmware version.
- Check for available updates in your TV's Settings menu and install them if available.
2. Restart Your Devices
- Turn off and restart the following devices:
- Router
- Modem (if applicable)
- Smart TV
- Wait a few minutes for the internet connection to stabilize.
- Launch the Astro Smart TV app again and test the playback.
3. Clear the Astro App Cache
- Clear the application cache on your Smart TV.
- Once completed, reopen the Astro app and check if the issue persists.
4. Reinstall the Astro App
- Uninstall the Astro app from your Smart TV.
- Download and install the latest version from your TV's app store.
- Open the app and test the playback again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:
- Astro ID use
- Smart TV model
- OS version
- Type of internet connection (Wi‑Fi or LAN)
- Screenshot/photo of the error message
This will help our support team investigate and assist you further.
Advance payment can be made via credit/debit card or online banking.
Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.
My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro app allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.
Download My Astro app or visit the My Astro website.
Viu is available on the Ultra/Ulti Box for Astro customers to enjoy, as well as www.viu.com and
the Viu mobile app. If you have yet to upgrade to our latest Ultra/Ulti Box, please reach out to us
via WhatsApp by typing “Hi” at 03-9543 3838.
Subscribing to any of the Astro X3 pack will not affect your existing Astro plan. The Astro X3 pack is treated as a separate subscription, with a new account created under a different email address. Your current Astro plan and its services will remain active and unchanged unless you choose to terminate them separately.
Yes, the iQIYI app is accessible globally. However, the content of the app might differ depending on the country which will be tailored based on local content rights and market preferences.
You may refer to our TV Guide for the latest schedule.
Starting Thursday, November 14, 10 AM, Netflix will increase the prices for Netflix subscriptions across all plans (Basic, Standard, and Premium) in Malaysia. For Astro subscription packs that are bundled with Netflix, the price change will only take effect on 1 March 2025.
If you subscribe to Netflix through Astro, please note the following changes:
- New Netflix add-on sign-ups: The new prices will take effect immediately.
- Existing Netflix add-on customers who subscribed before November 14, 2024: The price change will take effect for billing cycles starting on or after November 21, 2024.
- Astro subscription packs that are bundled with Netflix: The price change will only take effect on March 1, 2025.
Yes, the 6% Service Tax applies to add-on Astro services effective bill date 9th July 2024 onwards.
Yes. You can explore the My Astro app even if you’re not logged in. Click at “Continue as guest” to check out the app features before singing up or logging in.
However, if you're an Astro customer we recommend you sign up/login with your Astro ID for the best experience. Here's how to link your Astro account to your Astro ID.
Download My Astro app or visit the My Astro website.
For customers who wish to have their physical tax invoices reprinted, there will be a flat fee of RM10.00 levied as part of the process which has been implemented since year 2015.
Astro invests billions of ringgits in content annually to keep Malaysians entertained and informed. Hence, we work alongside industry players, content partners and regulators in protecting intellectual property so that Astro can continue to produce and aggregate compelling content for our viewers.
We continue to educate and raise awareness among the public and businesses about the economic and social losses caused by content piracy. You can play your part in combating piracy by reporting potential copyright infringement of Astro content to the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) on the following channels:
- 1-800-886-800 (hotline)
- 03-8882 6088 (Enforcement Command Centre)
- +6019-279 4317 (WhatsApp)
Yes, you will still be able to access the WeTV app and stream your favourite content outside of Malaysia. However, kindly be informed that this will be subject to content availability in the specific regions.
No, please return your old Astro Fibre modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.
You will be contacted by an Astro representative within two working days to advise you on the next course of action.
Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies in one place. Astro customers will be able to enjoy greater convenience by having Netflix bundled with their Astro subscription, consolidating the subscriptions, and providing easy access for payment in a single bill, at the best value.
To check your payment history for your Astro bill, you can do it through My Astro. Here's how:
1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account > Bills > Payment History
4. You will be able to see your payment history for the last twelve (12) months
💳 Want to manage your Astro bills easily?
📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps
