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100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

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Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

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Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

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Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

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Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

❯ ❮
Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 

Nationwide Installation

 

Applying for

UniFi  Maxis  Astro  Njoi 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


WHERE DO I GO TO FIND OUT MORE ABOUT THE MULTIROOM (SMART TV) APP?

For more info on the product including offers and setup, visit product.astro.com.my/multiroom


WHAT ARE THE DIFFERENCES BETWEEN 2.4GHZ AND 5GHZ FREQUENCY BANDS?

In general, these two bands can be differentiated with these parameters: Coverage, Channel Interference and Speed.

2.4GHz gives better coverage but lower speeds, while 5GHz provides faster internet but covers a smaller area.


I AM AN ASTRO IPTV CUSTOMER, WHEN CAN I SIGN FOR THE NEW PACKS AND ENJOY NETFLIX ON THE ULTRA/ULTI BOX?

The new packs and access to Netflix on the Ultra Box and Ulti Box is available for Astro IPTV customers.


WILL I LOSE MY CLOUD RECORDINGS WHEN I SUBSCRIBE TO THE NEW PACKS?

The new packs come with 200 hours of Cloud recording by default. If your current recordings exceed 200 hours, the system will delete the exceeded hours once your package has been changed, starting with the oldest recordings first.  

If you would like to retain the previous recordings which exceed 200 hours, you may opt for a selection of 400 or 1500 Cloud Recording hours at a chargeable rate of RM12 or RM15 per month (excl. govt tax) respectively. Or else, you may subscribe to the Platinum pack which comes with complimentary access to 1500 hours of Cloud Recording.


HOW WILL ADVERTISEMENTS ON ASTRO GO CHANGE MY VIEWING EXPERIENCE?

When playing content from the Video On Demand library, a 15-second or 30-second video advertisement(s) will be shown before the On Demand programme starts. All advertisements will display a countdown to indicate the time remaining on the advertisement(s) and will not be skippable.

To find out more information on Astro GO advertising, please click here.


AM I ELIGIBLE FOR THE ULTI BOX?

You must subscribe to an Astro subscription (NJOI customers are not eligible) in order to get the Ulti Box. 

‍

The eligibility criteria for the Ulti Box are as follows:

New Customers

All new Astro customers with a monthly subscription fee of below RM100 will be entitled to select the Ulti Box upon signing up for Astro’s packages. 

‍

Existing Customers (Box Upgrade for Primary or Multiroom)

Existing customers are required to have an internet connection at home with a recommended internet speed of 10Mbps and above in order to upgrade your existing box to Ulti Box. 

Note: 

·      Existing Ultra Box customers are not eligible for a swap to the Ulti Box.

·      If your existing box is a PVR, you will lose access to all the recordings stored in the PVR

‍

Multiroom (New subscription)

Customers subscribing for an additional multiroom subscription are entitled to select the Ulti Box as part of the subscription.


WILL I NEED TO TAKE A NEW CONTRACT AFTER MOVING?

Astro TV customers

No, you will not be required to take on a new contract after moving. If you still have an existing contract, the contract will continue.

‍

Broadband / IPTV customers

Yes, your contract will be renewed to a new 24-month contract.


SPEED TEST - ASTRO FIBRE

1. Power reset (on & off) your Modem and Router.

2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

3. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

4. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

5. On the address bar, type https://testmyline.astro.com.my/ and below page will appear.

6.Click "GO", and the test will begin.

The test is completed once both download and upload speeds are displayed.

Sample of the Speedtest result is shown below.

**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)

7. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest" for test using LAN cable (wired connection).

8. Repeat the test once again using WiFi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

9. Screenshot or take a picture of the result, name it as "WiFi Speedtest".


I DO NOT HAVE ENOUGH DATA TO STREAM DISNEY+ HOTSTAR SHOWS AT HOME/ON MOBILE; WHAT CAN I DO TO FIX THIS?

You can add on Astro Fibre, our own internet service to your existing TV Pack for even more value and savings. Please click here to learn more about Astro Fibre.


I CAN'T CONNECT MY ULTRA PLUG & PLAY BOX TO WI-FI. WHAT SHOULD I DO TO FIX THIS?

Step 1: Separate Your Wi-Fi Network Name

First, you need to set up your Wi-Fi to Dual-band in order to be less susceptible to interference, and allows you to choose between the 2.4GHz or 5GHz bands when connecting a device. A Wi-Fi frequency of 5GHz is best when you are near your router, and 2.4GHz is best for when you are far from your router.

  • Check the bottom of your router for a website or IP address, username, and password.

Below are details for a standard login based on a standard router issued by ISP (Telekom Malaysia, Maxis, and Time dot Com)

  • Login to your account
  • Identify your Wi-fi Settings (This could be in advanced settings)
  • Identify both the 2.4GHz and 5GHz options.
  • Split the signals by renaming the 2.4GHz and 5GHz signals respectively, and make sure both are enabled.
  • For detailed instructions based on router model, on how to separate your Wi-Fi, click here and choose the option according to your ISP and router brand.

Step 2: Factory reset your Ultra Box by following the steps below.

a. Press the Home button on your remote

b. Go to your settings page

c. Scroll down and select Reset/Restore

d. Select restore factory settings and proceed

e. Enter your PIN to access restore factory settings (default pin: 0000)

f. Choose restore and wait until the box reboots automatically. This may take around 2 minutes and you will see the Astro logo again when it's done.


HOW DO I CANCEL NETFLIX?

If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.

If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix's Website, etc). This change will reflect in your next bill. From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.


PHONE LINE ISSUE - TIME

Having trouble with  your phone line ?

You may proceed to contact below dedicated service provider directly

1 800 1818 18


UPDATE PROFILE PICTURE

STEP 1
On your remote, press the Home button and the Home Page will be displayed on your screen.



STEP 2
Navigate to Profile.



STEP 3
The Profile Selection Screen will be displayed. 



STEP 4
Navigate to Edit Profile.



STEP 5
Choose a profile to edit.




STEP 6
Choose a new Profile Picture and press “OK”.


 


HOW LONG DOES PAYMENT VIA REAL TIME PAYMENT CHANNELS TAKE TO BE POSTED?

Real-time payments are posted almost instantaneously. However, daily system maintenance occurs between 12AM to 3AM - any payment made during this period will be delayed until system maintenance is complete.


WHAT ARE THE CHANGES MADE TO MY SUBSCRIPTION PACKAGES ON 1ST APRIL 2024?

  • Bundle Packs with Chinese Favourites: If you are currently on the Chinese Favourites selection, your selection will switch to Viu Premium at no additional cost progressively from 1 April 2024. Not to worry, you may still manually switch to other Asian Favourite selections if you wish via the My Astro app.
  • Chinese Favourites Add-ons: There will not be any changes to your current subscription pricing. Furthermore, your subscription will now include additional channels on a free preview basis.
  • Old Packs: There will not be any changes to your current subscription pricing. However, as we have recently made adjustments to the channel lineup in our packs, please call us at 03-7481 1000 (Monday to Friday, 9AM – 6PM exclude public holidays) to find out how you get more value from your subscription.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    I AM AN EXISTING ASTRO CUSTOMER; CAN I SIGN UP FOR THE NEW PACKS WITH ASTRO & BROADBAND?

    Yes, existing Astro customers can subscribe to all Astro & Broadband offerings. 24 months contract will be renewed upon signing up for broadband.


    DO I NEED TO RETURN ALL THE DEVICES AFTER CANCELLATION?

    Yes, we will schedule for the equipment collection after you have discontinued Astro & Broadband services. If equipment is damaged or lost, penalty fee of RM 530 (inclusive of Govt. Tax) will be charged.


    ADD CHANNEL TO FAVOURITE LIST - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Guide.

    STEP 3  

    Select the channel you would  like to add to favourite list and press "OK".

    ‍

    STEP 4  

    Select "Add to Favourites" and press "OK".

    STEP 5

    You are successfully added the channel to favourite list when this screen appears.

    STEP 6

    Your selected channel will have a heart tagging after added as favourite.


    I HAVE MY OWN MESH DEVICE; CAN I USE IT WITH ASTRO FIBRE?

    Yes, as long as it is compatible with Open Mesh standards and Astro Fibre equipment. However, Astro will not be responsible for managing or configuring the device. For the optimum WiFi experience, please pair your Astro Fibre with Astro's Mesh WiFi.


    LNB SETUP - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Satellite Settings and press “OK”.

    STEP 4

    Navigate to LNB Setup and press “OK”.

    STEP 5

    Tuner Settings screen will be displayed accordingly.

    STEP 6

    Select LNB Type connected to your box.

    Ultra Box available selection
    Ulti Box available selection

    STEP 7

    Navigate to Next and press "OK" to confirm your selection.

    STEP 8

    Select this as the Entry Point and press "OK"  to confirm your selection.

    STEP 9

    Navigate to Next and press "OK" to confirm your selection.

    STEP 10

    Signal reading results for Tuner 1 screen will be displayed accordingly.

    Press right to navigate to Tuner 2.

    STEP 11

    Signal reading results screen for Tuner 2 will be displayed.

    Then navigate to Finish and press "OK" to complete the setup.

    Type image caption here (optional)


    I AM AN EXISTING ASTRO & BROADBAND CUSTOMER (MAXIS/ALLO); CAN I SIGN UP FOR ASTRO FIBRE BUNDLE OFFERINGS?

    Yes, existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre Bundle. The 24-month contract will be renewed.

    However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.

    ‍*Subject to Terms &Conditions of your contract


    HOW DO I SUBSCRIBE TO ADD-ONS?

    1. Tune to Astro channel 200 - select "Add-Ons"

    2. Select the option for Monthly Subscription

    3. Send the WhatsApp code as per displayed on the TV screen


    HOW DO I RESUME MY SERVICE IF IT WAS SUSPENDED DUE TO NON-PAYMENT?

    Service will be resumed after you make payment within 45 days. The monthly subscription fee to be prorated accordingly and a reconnection fee of up to RM20 (exclusive of SST) will be applied upon service resumption. 

    If payment is made within 45 days from your bill cycle date, Astro & Broadband services will be resumed within 3 hours of payment received. Your following month's bill will be prorated accordingly.


    Find out more about the reconnection fee here.

     


    WILL I BE CHARGED FOR VIDEO ON DEMAND?

    Video On Demand is FREE* for all Astro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR &PVR boxes). Aside from our extensive library of more than 110,000 video, you can also enjoy blockbuster movies on a pay-per-view basis. 

    ‍Please note that your default pin is 0000 to make any purchases. 

    ‍*Entitlement is based on subscription package.


    WHO CAN I CONTACT FOR MORE INFORMATION ON THE NEW RATE SERVICE TAX IMPLEMENTATION?

    Call our contact centre 03-9543 3838 or visit us at astro.com.my.


    FAQS: BBC PLAYER ON ASTRO

    What is the BBC Player app?

    BBC Player is an authenticated multi-genre SVOD (Subscription Video on Demand) service that allows viewers to watch the very best British programmes anytime and anywhere.

    BBC brands available on the app include:

    • BBC Earth inspires audiences by sharing the incredible wonders of our universe. BBC Earth showcases the work of the world's foremost factual filmmakers as it seeks to take audiences on a thrilling journey of discovery across natural history and science. From the smallest creature under the microscope to the limitless expanses of space, BBC Earth brings viewers face to face with heart pounding action, mind-blowing ideas and the wonders of being human.
    • BBC First is the home of premium, original British dramas. Showcasing world-renowned, award-winning talent in front of and behind the camera, it delivers audiences the first chance to see stories that challenge, immerse and entertain, all with a unique British perspective.
    • BBC Brit offers premium factual entertainment that is intelligent but irreverent. Male-skewing but with broader appeal, it blends expertise with entertainment and fact with fun. This brand is the exclusive home of Top Gear and covers a rich variety of subjects: cars, science, adventure, business, life-changing moments, extreme characters, quirky eccentrics and comedy. BBC Brit is available exclusively on BBC Player.
    • BBC Lifestyle is the unique entertainment destination brimming with vibrant, fresh and exciting programmes which set trends and guide you into transforming your world; from revamping your home to invigorating your culinary skills and helping you become happier and get the best out of life.
    • ​CBeebies is a pre-school channel for children aged six years and under. CBeebies provides a range of pre-school programming designed to encourage learning through play in a consistently safe environment. Acclaimed children's titles such as Bluey, Hey Duggee, Go Jetters, JoJo & Gran Gran, Thomas & Friends and Teletubbies encourage children to learn about and enjoy the world around them.
     

    Who can access the BBC Player app?

    Starting 20 December 2022, Astro customers on eligible packs will receive access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti or stream via the mobile app or website for no additional charge.
     

    What content is available on BBC Player?

    Access to content within the BBC Player app is based on the pack that Astro customers have subscribed to:

    How much does it cost to subscribe to BBC Player via Astro?

    BBC Player is bundled to the selected pack listed above (Q3) for both existing and new eligible customers.

    Subscribe to our TV Packs for better savings now by visiting www.astro.com.my or WhatsApp "Get BBC" at 03-9543 3838.

    How do I access the BBC Player app on the Ultra Box or Ulti Box?

    Eligible customers may follow the simple steps below to access the BBC Player app on their Ultra Box or Ulti Box:

    How do I access the BBC Player mobile app?

    Download the BBC Player app from the iOS App Store or Google Play Store.

    After you have successfully downloaded the app to your mobile device, simply click "Astro" as your service provider and log in with your Astro ID. Once complete, you will get instant access to all your favourite BBC content right at your fingertips!


    How can I access BBC Player via website?

    Please visit www.bbcplayer.com on your browser, log in with your Astro ID and start streaming.


    When can I start enjoying my BBC Player subscription?

    Starting 20 December 2022, Astro customers on eligible packs will receive complimentary access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti Box, or stream via the mobile app or website. Thank you for your support.


    How many devices can I use to access the BBC Player app at one time?

    Customers can access a maximum of 5 devices concurrently on the BBC Player app, including the Astro Ultra Box or Ulti Box.


    Can I download content from the BBC Player app for offline viewing?

    Yes, selected downloaded programmes will be available for viewing offline for up to 30 days. Just click on a programme you would like to watch offline to check if it is downloadable. Kindly note that this download feature is only available on the BBC Player app. If you are accessing the BBC Player website, you can only stream content online.


    What is the storage requirement for content downloading?

    The storage requirement is dependent on the type of videos users download as the space needed may vary.


    Are there any subtitles available for content on the BBC Player app?

    English closed captions are available for all BBC Player programmes, while Chinese and Bahasa Malaysia subtitles are available for selected programmes only.


    What audio options are available for content on the BBC Player app?

    Currently, only English audio is available for all BBC Player content.


    Can I access content on the BBC Player app outside of Malaysia?

    Unfortunately, you will not be able to stream or watch programmes online when you are outside of Malaysia. However, you will still be able to watch available downloaded programmes offline on the BBC Player mobile app.
     

    Astro Login
    How do I register for an Astro ID?

    Download the BBC Player app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".


    Can I update my email address/mobile number for my Astro ID?

    Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.


    I have forgotten my password; what should I do now?
    Step 1
    : Click "Log in" and click "Forgot my password"
    Step 2: Enter your email address and click "Submit"
    Step 3: An email will be sent to your registered email address with further instructions on how to reset your password


    How do I unlock a locked user account?

    You may contact Astro's Customer Service by:

    1. Submitting a feedback form here: https://support.astro.com.my/feedback-form or
    2. Send a message on WhatsApp by typing "Hi" at 03-95433838.


    Will my personal information be protected?

    Yes, Astro is bound by the PDPA act. All information received will be used in accordance with our Privacy Notice.
     

    Other App Enquiries

    I am unable to log in to BBC Player with my Astro ID via Google; what should I do now?

    Please follow the simple steps below if you are facing issues logging in to BBC Player:

    1. Go to id.astro.com.my and log in via your Google account
    2. Under "Profile", create a new password for your Astro ID
    3. Return to BBC Player and sign in via Astro using your Gmail account and the new password

     

    Who may I contact if I encounter any problems with the BBC Player app?

    There are 4 ways for you to contact us for assistance:

    Issues related to BBC Player in-app or content:

    1. Submit an in-app feedback form to BBC Player, or
    2. Reach out to BBC Player via email at bbcplayerops@bbc.com Issues related to Astro entitlement/packages:
    3. Submit this feedback form here: https://support.astro.com.my/feedback-form, or
    4. Send a message on WhatsApp by typing "Hi" at 03-95433838


    WHAT DEVICES CAN BENEFIT FROM THE INCREASE IN SIMULTANEOUS VIEWING PROVIDED BY ASTRO GO+?

    Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+. 


    WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD?

    You can request for a password reset by clicking on "Forgot My Password' at the login page.


    WHAT IS THE CONTRACT PERIOD OF THE PVR BOX?

    • If you have signed up for a PVR (New customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
    • If you have signed up for a PVR (Existing customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
    • If you took up a PVR decoder at a special offer with the package subscription of Super Pack Lite/Super Pack/Super Pack Plus/monthly subscription > RM169.60 (price includes Govt tax), you will have to maintain your package subscription for a minimum of 6 months, or a flat penalty fee of RM106 (price includes Govt tax) shall apply.


    HOW DO I GET THE ULTRA/ULTI PLUG & PLAY BOX?

    If you are interested to upgrade your box, you can do so via Astro's retailers or online as follows:

    I. Visit https://hub.astro.com.my/#5

    II. Select `Box Upgrade` and log in with your Astro ID

    III. Select the box you would like to upgrade


    IS THERE AN OPTION FOR DOLBY AUDIO FOR DISNEY+ HOTSTAR ON THE ULTRA OR ULTI BOX?

    At this point in time, the Disney+ Hotstar app on the Ultra or Ulti Box does not support Dolby audio. We are working to enable this in a future update. 


    HOW LONG DOES IT TAKE TO RESUME THE SERVICE AFTER I MAKE PAYMENT?

    Service will resume within 3 hours after payment is made.

     


    AM I ELIGIBLE FOR A REFUND?

    Refund  can be made when there be a termination of account, over payments and in  cases where payment was wrongly made to another Astro account.


    WHAT IS THE MULTI-USER PROFILE (MUP) FEATURE?

    The Multi-user Profile feature allows customers to create individual profiles within their Astro Box and Astro GO with the following personalisations:

    • Personalised Recommendations
    • Continue Watching 
    • Watch List
    • Last Viewed Channel
    • Favourite & Blocked Channels

    The MUP feature is a great way to allow individual users to tailor personal Astro experiences whilst using a shared device (e.g.: Astro Box) in the household, providing them with better personalised recommendations and encouraging better content discovery.

    Click here to find out more on this new feature and how to use it!


    CAN I TERMINATE THE ASTRO FIBRE BUNDLE SERVICE?

    Yes, you may terminate the service, however an early cancellation fee will be applied for termination/cancellation within 24 months. Please refer to the Astro Fibre's cancellation details.


    HOW CAN I BENEFIT FROM BAND STEERING FEATURE BEING DISABLED?

    You have the liberty to manage device connection on your own.


    HOW DO I BROWSE FOR SHOWTIMES BY CHANNELS?

    Tap on the "Content' tab on the navigation bar. Select "Channels' and the channel of interest and you may view the scheduled programmes of the day. To switch between days, choose a channel and tap on a particular day (E.g. Mon, Tues, Wed). You may also view the showtimes of the day and up to the next six days.


    WHAT SHOULD I DO IF I WANT TO REMAIN MY UPGRADED SPEED AFTER THE SPEED UPGRADE DURATION?

    You will be contacted by Astro via SMS/call at the end of your 24 months speed upgrade period. Customers who choose to remain the upgraded speed after 24 months will be charged as per the monthly subscription fee of the upgraded speed plan from the next month onwards and customers who choose to downgrade to their initial subscribed speed plan will not be charged any additional fees.
     
    Situation 1:
    Customer is subscribed to the 50Mbps Astro Fibre plan and is entitled to receive a free 100Mbps speed upgrade for 24 months. If the customer chooses to downgrade back to 50Mbps at the end of the 24-month period, no additional charges will apply.
     
    Situation 2:
    Customer is subscribed to the 100Mbps Astro Fibre plan and is entitled to receive a free 500Mbps speed upgrade for 24 months at RM129/month. If the customer chooses to remain with the upgraded speed of 500Mbps at the end of the 24-month period, they will be charged RM189/month* from the 25th month onwards.
     
    *This price might differ depending on the offer or promotion
     


    VIEW STB DIAGNOSTICS - NETWORK DIAGNOSTICS (ULTRA BOX / ULTI BOX)

    STEP 1  

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3  

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Select Network Diagnostics and press "OK".

    STEP 5  

    Details information of Network Diagnostics screen will be displayed.


    NEW INSTALLATION SETTING - HD ENABLED BOX

    STEP 1    

    Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

    STEP 2    

    Select you box operating mode and press "OK".

    STEP 3    

    Select the resolution supports by your TV and press "OK".

    STEP 4    

    Press "OK" to proceed to the next screen.

    STEP 5  

    Please select the LNB type and press "OK".

    STEP 6    

    Select this as the Entry Point and press "OK" to confirm your selection.

    STEP 7    

    Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

    STEP 8    

    Select Yes, continue and press "OK" to connect to Wi-Fi network.

    STEP 9    

    Please wait while the box scanning for the available Wi-Fi network.

    STEP 10    

    Select your Wi-Fi network and navigate to "Connect".

    STEP 11    

    Please enter the password to connect to your network and press "OK".

    STEP 12    

    You are successfully connected when this screen appears.


    HOW DO I RECEIVE THE PLUG & PLAY BOX AND ASTRO SIM CARD?

    After order submission, the Plug & Play Box and Astro SIM card will be couriered separately to your service address. The delivery dates with the tracking numbers will be communicated via SMS.

    The Plug & Play Box and Astro SIM card should arrive within 3-working days after your order submission. You may self-install your box by following the guide here.


    HOW MUCH CANCELLATION FEE WILL I BE CHARGED IF I DOWNGRADE MY PACKS OR TERMINATE ASTRO SERVICES BEFORE THE END OF MY CONTRACT TERM?

    The amount you're charged depends on:

    • Your contract period and how long's left of your minimum term from the date your subscriptions end, calculated in months.
    • Your current box type - Ultra or Ulti/Other Astro Boxes
    • The packages you subscribe to, including App services such as Disney+ Hotstar and Netflix

     


    REFRESH SIGNAL OF YOUR BOX - HD ENABLED BOX

    Please ensure to put your box on standby mode to refresh the signal.

    a. Using IVR

    1. Dial 03-95433838 and select you preferred language.
    2. Select Account Related.
    3. Select Technical Assistance.
    4. Select Refresh Smartcard.

    b. Using MyAstro web

    STEP 1
    Go to https://myastro.astro.com.my/ in your web browser.



    STEP 2
    Key-in your Email / Mobile number and password. Then, press LOG IN.



    STEP 3
    Click on TV pack.



    STEP 4
    Choose Main Room for the Primary Box; else choose Multiroom (If any).



    STEP 5
    Click on "Refresh" to refresh signal on your box. 

    For Main Box


    For Multiroom


    STEP 6
    After tap the Refresh, below notification will be displayed as below.

    For Main Box


    For Multiroom


    c. Using MyAstro App

    STEP 1
    Open myAstro App and click "Login".



    STEP 2
    Key-in your Email / Mobile number and password. Then, press "LOG IN".



    STEP 3
    Go to "Account".



    STEP 4
    Scroll down to "TV pack" and click on it.



    STEP 5
    Choose Main Room for the Main Box; else choose Multiroom (If any).



    STEP 6
    Tap on "Refresh" to refresh signal on your box. ​

    For Main Box


    For Multiroom


    STEP 7
    After tap the Refresh, below notification will be displayed as below.

    For Main Room


    For Multiroom


    I AM A NEW/EXISTING ASTRO & BROADBAND WITH MAXIS/ALLO CUSTOMER; CAN I ACCESS THE ASTRO FIBRE APP?

    No, the Astro Fibre App is available for Astro Fibre customers with the RG21 router only.


    WILL I STILL BE CHARGED IF THE MOVE IS DELAYED?

    Your bill will be waived upon request.


    8. I KNOW MY ASTRO ID, BUT FORGOT MY PASSWORD; HOW CAN I RETRIEVE IT?

     Step 1: Visit https://id.astro.com.my/ and click on “Forgot Password?”

     
     Step 2: Enter your username, email or mobile number. A verification code will be sent to you. Please enter it into the field and click “Verify” to reset your password.


    WHICH LANGUAGE IS MY ASTRO AVAILABLE IN?

    My Astro app and web is currently available in English and Bahasa Malaysia only.


    I HAVE TERMINATED THE MESH WIFI SUBSCRIPTION, BUT I'VE FAILED TO RETURN THE DEVICE. IS THERE A PENALTY FEE?

    Yes, a penalty fee of RM200/Mesh WiFi unit will be imposed if the customer fails to return the device(s). The courier company will make two attempts to retrieve the Mesh WiFi unit(s) within a period of 30 days, failing which the penalty would be imposed.

     


    CAN I GET AN ULTRA/ULTI BOX WITH ASTRO & BROADBAND?

    Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.

    You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.


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