Sign Up and Install UniFi | Sign Up and Install UniFi.

Unifi
unifi-logo

100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

❯ ❮
Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

❯ ❮
Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

❯ ❮
Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 

Nationwide Installation

 

Applying for

UniFi  Maxis  Astro  Njoi 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


PLEASE INSERT THE CORRECT ASTRO SMART CARD WITH THE ARROW FACING UP (S25) - HD ENABLED BOX

STEP 1
Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

 


UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ASTRO FIBRE

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

 

1. Try  loading the site on a different device.

  Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

  If the website doesn't load on another device, the problem is either with the network or the website itself.


 

2. Restart your computer.

  Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.


 

3. Try loading the site in a different browser.

  There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.


 

4. Temporarily disable your antivirus program.

  Your antivirus software may be interfering with your ability to load certain websites.

  Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.


 

5. Reset  your modem and router.

  Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.


 

6. Check  your computer's date and time settings.

  If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.

  Check your computer or mobile device's clock to make sure that it is set to the correct time and date.


 

In the  event the problem persists, please provide below details for further  escalation:

  i. List of websites effected.          

  ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  

  iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.          

  iv. Run the Ping Test -  Please click here for Ping Test guideline.

 Once you've gathered all the results, kindly send them all through the Feedback Form below.


 

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.


WHY AM I NOT RECEIVING A PAYMENT REMINDER?

Please ensure that your mobile number is up to date in our database to ensure that payment reminders are sent to the right person.

 

You can do so via:

1.    Astro Self-Service Portal

2.    Call our Customer Call Centre (CCC)

 

**Only account holder can update the mobile number

 


I HAVE SUBSCRIBED TO DISNEY+ HOTSTAR AS AN ADD-ON OPTION (3-MONTHS PASS); WILL I BE ABLE TO SIGN UP FOR A TV PACK WITH DISNEY+ HOTSTAR ENTITLEMENT?

Yes, you can. If you are an existing Astro customer with the Disney+ Hotstar add-on option, your Disney+ Hotstar add-on option will be converted without any early termination charge upon your successful re-contract to eligible bundle packages. 


SPEED TEST - MAXIS/ALLO/TIME

1. Power reset (on & off) your TV, Astro Decoder, Modem and Router.

2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

3. Please ensure at all-time your router is 0.5 meter away from your Astro Decoder to avoid signal interferences.

4. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [connect the LAN (cable) at any LAN port at router and direct to computer/laptop].

5. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

6. On the address bar, please go to http://www.speedtest.net/ and below page will appear.

7. Click "Change Server" to edit the settings preferred by Internet Service Provider (ISP).

8. Edit the server settings by search and select the required server required by ISP.

    For Maxis provider - Select Subang Jaya - Maxis server.

    For TIME provider -  Select Shah Alam - TIME dotcom Bhd server.      

    For Allo provider -  Select Cyberjaya - Global Forway Sdn Bhd server.

9.Click "GO", and the test will  begin.

The test is completed once both download and upload speeds are displayed.

Sample of the Speedtest result is shown below.

**Please  ensure the snapshot includes a time stamp and network used either LAN cable  or wireless (as per picture above)

10. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest".

11. Repeat the test once again using Wi-Fi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

12. Screenshot or take a picture of the  result, name it as "WiFi Speedtest".


WHY BAND STEERING IS DISABLED BY DEFAULT?

To allow customers to decide on their WiFi connection arrangement based on their preference upon being advised by the installer on-site.

User to manually connect their devices to different WiFi bands based on their usage and preference.


WHERE CAN I GET MORE INFORMATION ABOUT THE ONE-TIME BILL ADJUSTMENT?

Please refer to these FAQs for more information.


WHAT IS THE NEW USER INTERFACE ON THE ULTI BOX?

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.


HOW DO I PROVIDE FEEDBACK IF THE APPLICATION DOESN'T WORK?

For app, you may go to "Manage' > "Support' section and  provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

For web, you may go to "Support' menu and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

For Ultra and/or Ulti box, you may chat with us via WhatsApp at 03-9543 3838.


TIME - DLINK ROUTER

You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 minutes.

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN  cable to the Black port at D-Link Router and direct to the computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://dlinkrouter.local./ and below  page will appear. (These are the defaults and if you have done a  configuration on your router previously, the password may be different)

Username: admin

Password: (Leave the field blank)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, click Settings and then choose Wireless.

6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID); i.e. 2.4GHz and 5GHz.

i. For 2.4GHz setting, click Advanced Settings to display more available options.

ii. To change the channel, click the drop-down arrow for Wi-Fi Channel, then select your desired channel.

Choose between 1 to 13 (Suggested channels : 1,6,11). Click Save for the changes to take place.

The router will auto reboot and connection will re-establish after few minutes.

iii. Next, for 5GHz setting, click Advanced Settings to display more available options to make changes on the wireless channel for 5GHz.

iv. Click the drop-down arrow for Wi-Fi Channel, then select your desired channel from the selection.

v. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few  minutes.


WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING ASTRO & BROADBAND?

Astro & Broadband comes with 24-month contract commitment.


DOES THIS MEAN THAT I MUST PAY MORE FOR MY ASTRO SERVICE FROM MARCH 2024 ONWARDS?

Payment for Astro services will not increase. However, the Service Tax applicable will be increased from 6% to 8% and this will result in an increase in the total amount payable.


CAN I PAY MY ASTRO BILL BY INSTALLMENT PLAN?

Astro does not provide installment plan facilities. You are advised to pay your charges before the due date, as per your monthly bill statement.


MY NEGLIGENCE HAS CAUSED A FAULT IN THE DEVICE(S), IS THERE ANY PENALTY FEE IMPOSED?

Yes, if a device is faulty due to customer's negligence, it is subject to a penalty fee for each device:

  • WiFi router: RM200
  • Fibre modem: RM500
  • Mesh WiFi: RM200/unit


WHAT IS THE MINIMUM INTERNET SPEED REQUIRED TO ENJOY STREAMING ON THE SMART TV?

The recommended home internet speed for a smooth viewing is 10Mbps.


PIXELATION OR DISTORTION PICTURE - ULTRA BOX / ULTI BOX

You can proceed with below BTS if the weather is good. Otherwise, you may try again later.

‍

STEP 1

On your remote, press the HOME button and the home menu will be  displayed on top of your screen.


STEP 2

Navigate to SETTINGS.


STEP 3

Navigate to Satellite Settings and press “OK”.


STEP 4

Navigate to Diagnostics and press “OK”.


 

STEP 5

Refer to the signal strength on your screen.

If it is 65 or higher, please take the screenshot and submit your feedback form.

If it is below 65, please go to Step 6.


 

STEP 6

Switch off the power for your box and  make sure that the adapter’s power light is off.


 

STEP 7

Unscrew the satellite cable from the box  and pull it out.


STEP 8

Plug the satellite cable back into the  box and screw it back securely.


 

STEP 9

Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.


 

STEP 10

Turn on your box. You should no longer be experiencing this issue.

If issue persist, please submit the issue on our Feedback Form with error details and attach a picture of your General tab of the STB Diagnostics for assistance.

 

Centralized  Dish

If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.


WHAT CAN I WATCH ON ASTRO GO?

Your access to Astro GO will depend on the subscription pack that you are subscribed to. Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels. We are continuously working hard to make more content available on Astro GO.

You may navigate around the menu on the side bar on Astro GO app, or top bar on the Astro GO web version to find shows available.

Mobile - Astro GO App

Menu Guide

  • Home: Check out all the recommended content or watch your subscribed TV channels via the   Channel Guide at the bottom of your home screen. 
  • Catch Up: Missed an episode of your favourite series? Fret not, Catch Up on the latest episode of your favourite shows on Astro GO. 
  • Boxsets: Watch complete seasons and series from our On Demand library anytime anywhere. 
  • Movies: Watch recent and popular movies on your devices! You can access a large catalogue of On Demand movies, according to your subscription. 
  • Kids: Catch all the cartoons, animations and a variety of shows for kids of all ages. 
  • Sports: Watch the biggest sporting shows LIVE on your mobile device, anytime anywhere. 
  • Store: Other than your subscribed packages, you can also purchase and watch your favourite Pay-Per-View movies and other Astro exclusive content (not available on iOS devices).


VIEW STB DIAGNOSTICS - GENERAL DIAGNOSTICS (ULTRA BOX / ULTI BOX)

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Select General Diagnostics and press "OK".

STEP 5  

Details information of General Diagnostics screen will be displayed.

STEP 6    

Press down arrow on your remote to get more information.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    HOW DO I ADD A NEW OR AN EXISTING NETFLIX ACCOUNT TO MY ASTRO BILL?

    You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.  

    If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:  

    1. Cancel your existing subscription with Netflix  
    1. Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill  
    1. To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix  
    1. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over  

     


    IN A SCENARIO WHERE THERE ARE MORE THAN 1 MESH UNIT, IS IT POSSIBLE TO PAIR THE SECOND MESH UNIT WITH THE FIRST MESH RATHER THAN THE WIFI ROUTER?

    Although it is possible to pair the second mesh node unit with the first mesh, customers are advised to follow similar steps in setting up the Mesh Network by pairing the mesh unit with the WiFi router instead.


    RESTORE FACTORY SETTINGS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to Installation Settings and press "OK".

    STEP 4    

    Enter your PIN to access this setting. (Default PIN is 0000).

    STEP 5    

    Navigate to Restore Factory Settings and press "OK".

    STEP 6    

    Navigate to Yes, continue and  press "OK" to  confirm your selection.    

    Otherwise, navigate to No, go back to maintain the settings.

    STEP 7    

    Please reboot your box.

    STEP 8    

    New Installation Settings screen will appear.    

    Click here to follow New Installation Settings guide.


    AM I ELIGIBLE FOR THE ULTI BOX?

    You must subscribe to an Astro subscription (NJOI customers are not eligible) in order to get the Ulti Box. 

    ‍

    The eligibility criteria for the Ulti Box are as follows:

    New Customers

    All new Astro customers with a monthly subscription fee of below RM100 will be entitled to select the Ulti Box upon signing up for Astro’s packages. 

    ‍

    Existing Customers (Box Upgrade for Primary or Multiroom)

    Existing customers are required to have an internet connection at home with a recommended internet speed of 10Mbps and above in order to upgrade your existing box to Ulti Box. 

    Note: 

    ·      Existing Ultra Box customers are not eligible for a swap to the Ulti Box.

    ·      If your existing box is a PVR, you will lose access to all the recordings stored in the PVR

    ‍

    Multiroom (New subscription)

    Customers subscribing for an additional multiroom subscription are entitled to select the Ulti Box as part of the subscription.


    WHAT HAPPENS IF I PAY MORE THAN WHAT IS STATED IN MY BILL?

    The balance will be credited into your account, which will be reflected when you receive your next bill. The balance credit will be used to offset your bill balance.


    HOW DO I REQUEST FOR A MOVE?

    To request for a move, you may choose to:

    1. Self-serve by logging in to My Astro app and follow the steps below:

    Step 1: From Account tab, choose Installation address under Subscription.
    Step 2: Click "Relocate”.
    Step 3: Verify your identity via OTP.
    Step 3: Fill in the OTP that you receive and proceed by clicking "Verify"
    Step 4: Confirm the Address, a support ticket will be created.

     

    2. Submit your feedback via below link: https://support.astro.com.my/feedback-form

    Step1: Choose Feedback Type

    • Type: Technical issues
    • Issue: I want to enquire about installation/ relocation

    Step2: Fill in the form and click “Submit” support ticket.


    CAN I PERFORM EKYC VERIFICATION ON BEHALF OF ANOTHER PERSON, E.G: MY PARENTS OR SPOUSE, IN THEIR ABSENCE?

    No, the eKYC verification process must be done by the individual themselves, using their MyKad and selfie in real-time.


    UPON DOWNLOADING THE APP, WHAT DO I DO NEXT?

    Step 1:  Launch the app on your Smart TV.


    Step 2: You will be able to see a welcome screen with a QR code and URL.

    Step 3: Scan the QR code or go to astro.com.my/tvapp on your mobile and enter your unique code (e.g. FSJV-SMBS) displayed on the TV screen

    Step 4: At the login page, you will need to log in with your Astro ID (registered email or mobile number) and password.

    (If you do not have an Astro ID, click on "Create now" 

    to sign up and link to your Astro account – check the following on the steps) 

    Step 5: Once you have successfully logged in on your mobile, the Astro app will launch on your Smart TV screen. You can continue to browse and watch your favourite shows on the Smart TV.


    SET TV TO SYNC TO ASTRO REMOTE CONTROL - HD ENABLED BOX

    STEP 1

    Identify your remote control:

    a)   Remote control with Astro logo at the bottom of the remote, proceed to STEP 2.

    b)   Remote control with Astro logo at the top of the remote, proceed to STEP 4

    ‍

    STEP 2 (Astro Logo at the bottom of the Remote)

    On your remote, press the “set tv” button and set tv instructions will be displayed on top of your screen:

    ‍

    STEP 3

    Follow the steps appear on the TV screen to sync your Astro remote and complete the setup.

    ‍

    STEP 4 (Astro Logo atthe top of the Remote)

    Press and hold “tv input” key on bottom left of the remote for 3 seconds until the LED blinks twice.

    STEP 5

    Enter the 2-digit TV Code of your TV Brand and the LED will blink twice:

    ‍

    STEP 6

    Try out the TV controls (TV Standby or adjust Volume) to check if they are working correctly.

    ‍

    STEP 7

    Press ok and wait for the LED to blink twice to save the settings.


    I AM A MOVIES PACK CUSTOMER. CAN I SIGN-UP FOR MULTIPLE ACCESS TO DISNEY+ HOTSTAR?

    Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.


    HOW MANY FAMILY MEMBERS CAN I ADD TO THE ASTRO FIBRE APP?

    Currently, you may only add a maximum of five family members to the Astro Fibre App. However, kindly note that we are working on allowing users to add more family members in the future.


    ERR-701- ISSUES LAUNCHING OR LOADING THE APP

    Please check your internet speed and connection status via internet connection test. If your internet is working fine and the issue persists, proceed to submit report via WhatsApp or Feedback Form.


    IS DISNEY+ HOTSTAR AVAILABLE ON ASTRO GO?

    Disney+ Hotstar is available to Astro customers on the Disney+ Hotstar app on Android and iOS devices and website (DisneyPlusHotstar.my) which is accessible on tablets and connected TVs. Unfortunately, Disney+ Hotstar is not available on Astro GO. However, customers can enjoy it on the big screen via the Ultra or Ulti Box. 


    WHO CAN ACCESS ASTRO REWARDS?

    To be eligible, you'll need to be an Active Astro Pay TV customer with a valid Astro ID.

    An Active Astro customer refers to a subscriber of the Astro Service, whose account is current and active with no outstanding payments due and who has not breached the Astro subscription agreement nor given any instructions to terminate and/or suspend his/her subscription to the Astro Service.

    Each account you hold is entitled to one (1) tier status based on the longest active smartcard.


    WHY IS THERE A NEED TO CHANGE THE DUE DATE?

    The change in due date to 25 days after your billing date is to ensure that your transactions will be processed in a timely manner and subsequently ensure you will enjoy uninterrupted viewing. Please be assured that this change will not affect your monthly bill amount. Kindly check your latest monthly bill statement for more details about this revision.


    WHAT HAPPENED TO THE WIFI SSID WHEN BAND STEERING IS DISABLED?

    When Band Steering is disabled, you will see two separate WiFi SSID based on its frequency bands. Example:

    i.SSID: SSID2G, Password: 1234567

    ii.SSID: SSID5G, Password: 4567890

    *WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.


    WHAT IS ASTRO GO+?

    Astro GO+ is a service add-on that: 

    • Enables the simultaneous viewing of Astro GO for up to 4 users/devices. 
    • Increases the cloud recording storage from 200 hours up to 1500 hours. 


    CONNECTIVITY ISSUE (UNABLE TO CONNECT TO WI-FI/UNABLE TO CONNECT TO VOD/CPVR @ HOME MENU/ULTRA BOX OFFLINE WITH ERROR MESSAGE)

    STEP 1
    Check the internet connectivity by run the Test Connection.
    Refer Run Test Connection.


    STEP 2
    Verify the Test Connection results.
    a. All connected successfully - Proceed to STEP 3
    b. All connection failed - Proceed to STEP 4
    c. Router connection successfully, others failed - Proceed to STEP 7



    STEP 3
    Please ensure your box with the latest software update from "General Diagnostics".
    Refer to Check Software Version Status.

    If your box status is other than "Your box has the latest update (a)", please proceed to update the software.
    Refer Software Update guide.



    STEP 4
    Check the connection to the box either using Ethernet (LAN cable) or Wi-Fi.
    a. If using Ethernet (LAN cable) - Connect to Live Agent for help.
    b. If using Wi-Fi - Proceed to STEP 5



    STEP 5

    Check location of the decoder and router.
    a. If nearby (within 1.5m) - Try connect to box from router using LAN cable.
    b. If far (more than 1.5m) / No LAN cable - Proceed STEP 6



    STEP 6

    Reboot router, modem and decoder.
    If issue persist, please try again after 30mins to 1 hour. Connect to live agent if persist after 30 mins to 1 hour.

    STEP 7
    Suspect there is an issue with your internet connection. 
    Please check with your internet service provider or if under Astro Fibre / Astro Broadband, connect to Live Agent for help.


    WILL MULTIPLE VIEWING ON DIFFERENT DEVICES AT THE SAME TIME AFFECT THE QUALITY OF MY VIDEO?

    No, the quality of your video depends on the speed and reliability of your internet.


    I HAVE DECIDED TO CANCEL MY SUBSCRIPTION; WILL MY ADVANCE PAYMENT BE REFUNDED?

    Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.


    WHAT IF I WOULD LIKE TO CHANGE MY 24-MONTHS COMMITMENT PERIOD TO 12-MONTHS? IS THERE A PENALTY? HOW WILL THE COMMITMENT PERIOD BE CALCULATED?

    By changing from a higher contract duration e.g., 24-months commitment period to lower contract duration e.g., 12-months, a proration of the cancellation fee will be applicable whereby you will be charged per contract's month balance against the maximum cancellation fee agreed upon during sign up for the offer.

    A proration of the cancellation fee will be applicable whereby you will be charged per contract's month balance against the maximum cancellation fee agreed upon during sign up for the offer.

    You will start a new contract with 12-months commitment and receive the corresponding discount for that duration.

    Check out how a cancellation fee is calculated with examples via this link:


    I NEED FURTHER ASSISTANCE WITH MY DISNEY+ HOTSTAR ACCESS; WHO CAN I CONTACT?

    For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help


    10. I HAVE A USERNAME, BUT MY ACCOUNT IS NOT LINKED TO AN EMAIL OR MOBILE NUMBER; WHAT DO I DO NOW?

    You would have to create a new Astro ID with your email address or mobile number and link your Astro subscription. Please follow the steps in the link here


    CESSATION OF PAY-PER-VIEW (PPV) ON CH200

    From 8 October 2021 onwards, Astro will be ceasing the daily passes (e.g. 3, 5, 7 & 30 days passes). Please subscribe to the relevant packs to continue enjoying your favourite content. Stay tuned for more exciting offers. Thank you.


    I AM UNABLE TO LOG IN TO THE ASTRO FIBRE APP; WHAT DO I DO NOW?

    Please close and re-launc hthe Astro Fibre app, and you will be able to log in.


    WILL I BE ABLE TO ACCESS NETFLIX ON MY ULTRA/ULTI BOX?

    You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.


    IS SERVICE TAX IMPOSED ON CSR PROJECT ACCOUNTS?

    Service Tax will not be imposed on any CSR projects accounts. Any tax payable will be borne by Astro.


    WILL I STILL BE CHARGED IF THE MOVE IS DELAYED?

    Your bill will be waived upon request.


    ARE THERE ANY EXEMPTIONS FOR THE PAPER BILL CHARGE? (I.E. CUSTOMER WITH DISABILITIES, CUSTOMERS HAVING DIFFICULTIES ACCESSING ELECTRONIC STATEMENTS, SENIOR CITIZENS (AGE 60 & ABOVE) ETC.)

    This initiative is part of Astro’s “GO GREEN” journey, which was implemented to promote paperless billing and to play our part in protecting the environment. The objective of the Paper Bill Charge is to encourage our customers to opt for e-Billing as their preferred Bill Delivery Method, which is also a more convenient and efficient way to access and manage their bills. Hence, a fixed RM10.00 monthly charge will be applied to all existing and new Astro customers who opt for Paper Bills as their preferred bill delivery method.


    WILL I BE CHARGED FOR VIDEO ON DEMAND?

    Video On Demand is FREE* for all Astro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR &PVR boxes). Aside from our extensive library of more than 110,000 video, you can also enjoy blockbuster movies on a pay-per-view basis. 

    ‍Please note that your default pin is 0000 to make any purchases. 

    ‍*Entitlement is based on subscription package.


    I HAVE MULTIPLE SET-TOP BOX, DOES THE ADDITIONAL PACKAGE APPLY TO ALL SET-TOP BOX?

    Yes, the subscription will be reflected on all your set-top box provided they are registered under our Multiroom service.


    Tags: Sign Up and Install UniFi anjoi kampung baru sri aman Sign Up and Install UniFi fibre balai polis kulim hitech Sign Up and Install UniFi fiber d embassy apartment Sign Up and Install UniFi uninfi batu kawa light industrial park Sign Up and Install UniFi unufi taman sentiasa Sign Up and Install UniFi broadband kem bina semangat Sign Up and Install UniFi fibre lorong bayu 1e taman tunku Sign Up and Install UniFi injoy rpt sungai sam Sign Up and Install UniFi uninfi proton edar sri manjung Sign Up and Install UniFi uniifi mst mega ent Sign Up and Install UniFi enjoy taman sri kedondong kadok Sign Up and Install UniFi astro southville city Sign Up and Install UniFi broadband taman simpang murni Sign Up and Install UniFi uniifi taman desa muhibah phase 1 Sign Up and Install UniFi unifii skuadron utara 91 rsd Sign Up and Install UniFi anjoy soon lee estate Sign Up and Install UniFi unufi taman alor keladi Sign Up and Install UniFi internet mukim jerun Sign Up and Install UniFi anjoi nasi kandar ehsan maju Sign Up and Install UniFi injoy new shoplot pekan sikuati kudat Sign Up and Install UniFi faq kampung kelamauh Sign Up and Install UniFi injoy rpt desa changkat 3 Sign Up and Install UniFi fibre kg tanjung gemok Sign Up and Install UniFi maxis pasar basah kulai Sign Up and Install UniFi uninfi sba bandar auto Sign Up and Install UniFi fibre taman prima jaya Sign Up and Install UniFi unifii public industries sdn bhd Sign Up and Install UniFi maxis bp healthcare group Sign Up and Install UniFi injoy restoran one thai wifiunifi Sign Up and Install UniFi broadband taman bukit stigang Sign Up and Install UniFi astro kampung balik guar Sign Up and Install UniFi unifi kampung purak Sign Up and Install UniFi njoy kampung kuala kangkong Sign Up and Install UniFi astro ramly Sign Up and Install UniFi injoy taman sri mas lubok jong Sign Up and Install UniFi unufi blok b rumah awam 2 Sign Up and Install UniFi astro sekolah kebangsaan tembak Sign Up and Install UniFi injoi perumahan baru ulu sg sapi Sign Up and Install UniFi wifi menara b the astaka Sign Up and Install UniFi wifi pekan roban Sign Up and Install UniFi anjoi block c kuantan centre point Sign Up and Install UniFi faq unit bekalan ipk Sign Up and Install UniFi unufi flat taman damai indah Sign Up and Install UniFi anjoi kampung nountun Sign Up and Install UniFi wifi assab Sign Up and Install UniFi faq jalan dato permaisuri 5a desa pujut Sign Up and Install UniFi unifi kastam export ciq pejabat utama polis bantuan lce Sign Up and Install UniFi injoi hasyida restaurant Sign Up and Install UniFi uniifi batu 10 batang merbau Sign Up and Install UniFi fiber ritma prestasi sdn bhd Sign Up and Install UniFi unifii bhic submarine Sign Up and Install UniFi njoy sekolah jenis kebangsaan cina chung hua spaoh Sign Up and Install UniFi injoy sekolah kebangsaan st gabriel Sign Up and Install UniFi anjoi no 1 tesco stores m sdn bhd Sign Up and Install UniFi injoy tokio marine life insurance malaysia bhd Sign Up and Install UniFi unufi kampung pondok hidayah Sign Up and Install UniFi unufi rumah pangsa sri bidor blok b Sign Up and Install UniFi wifi kampung parit lintang Sign Up and Install UniFi fiber merida hotel Sign Up and Install UniFi anjoi tadika permai jaya Sign Up and Install UniFi enjoi taman bandaran Sign Up and Install UniFi unifi batu 12 1 2 simpang gading Sign Up and Install UniFi unifi kampung pengkalan jaya lebak Sign Up and Install UniFi enjoy comfy factor block 2 Sign Up and Install UniFi unifi home compose trading Sign Up and Install UniFi astro malindo exim sdn bhd Sign Up and Install UniFi wifi blok keranji flat polis Sign Up and Install UniFi uninfi kuarters tnb kuala berang