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100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

❯ ❮
Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

❯ ❮
Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

❯ ❮
Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 

Nationwide Installation

 

Applying for

UniFi  Maxis  Astro  Njoi 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


HOW DO I ACCESS ASTRO CHANNEL 200?

You may access it by pressing "200' on your Astro remote control whilst watching TV.


I AM CURRENTLY SUBSCRIBED TO/IN CONTRACT WITH ASTRO & BROADBAND (MAXIS/ALLO), AM I ELIGIBLE TO SIGN UP FOR STANDALONE BROADBAND WITH MAXIS/ALLO?

No, Astro & Broadband with Maxis/Allo comes in bundle packages only.

Standalone broadband subscription is only applicable to our Astro Fibre service.


CHANGE & CHECK THE RESOLUTION SETTING - HD ENABLED BOX

STEP 1  

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3  

Navigate to Display and press "OK".

STEP 4    

Navigate to Resolution and press "OK".

STEP 5    

Navigate to your preferred selection and press “OK”.

STEP 6    

Select Yes, continue and press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    HOW TO DOWNLOAD SHOWS ON ASTRO GO?

    The Download function offers an alternative to streaming so that you can watch TV shows and movies offline anywhere.

    You can start downloading a movie/TV show by clicking on the "Download” button. Kindly note that you can only download one title at the time. Other titles will be in queue and will start downloading automatically as soon as the first download is complete.

    Once you have downloaded a title, the progress icon will show “Complete” and you may find your downloaded content by checking “My Library” > “Downloads”.

    *To save on data usage, we recommend downloading via Wi-Fi.

    Downloaded content retention periods vary according to the type of content.

    1. Each movie – minimum 2 Days
    2. Each TV series episode - minimum 7 Days

    The number of days left for you to view your content in offline mode is shown for each piece of downloaded content for your reference. Expired content will be automatically deleted from the app, freeing up your device storage.


    MY ACCOUNT IS DISCONNECTED HOW DO I RECONNECT MY ACCOUNT?

    To reconnect your Astro account, please check your Account status, Bill Summary and pay on Astro Quick Pay. Your disconnected services will resume within 1 hour after you have paid your "Total Overdue Charges"


    WHAT HAPPENS IF ASTRO GO+ IS REMOVED FROM MY SUBSCRIPTION?

    You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+. 

    Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed. 


    HOW DO I TRACK MY DELIVERY STATUS?

    You will receive two SMS notifications with tracking numbers separately from the courier service, one for the Plug & Play Box and one for the Astro SIM card. Please expect these SMS notifications to be sent to you within 2-3 working days upon successful order submission (online or via retailer).


    ASTRO FIBRE - HUAWEI K562E

    Huawei K562e

    1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

    2.Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, type http://192.168.100.254 and below page will appear.

    Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

    Username: user

    Password: user

    4. Once you have successfully logged in, the router's web-based setup page will appear.

    5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

    6. You may change the Wi-Fi Name and the Wi-Fi Password as per your preferences, then click "Apply".

    7. Your Wi-Fi Name and password has been changed. Kindly ensure to reconnect your WiFi according your new WiFi name and password.


    ANY DOCUMENT REQUIRED FOR REFUND?

    Yes, customers may need to provide additional documents such as bank-in slips or payment receipts. Any incomplete document, customer will be notified by Astro after validation is made.


    CAN I BE DOWNGRADED TO A LOWER TIER?

    No. However, if you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.


    YOU HAVE INSERTED THE WRONG SMART CARD. PLEASE INSERT THE CORRECT SMART CARD (S14) - HD ENABLED BOX

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

    STEP 3

    Wipe the Smartcard's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing upwards and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your box. You should no longer be  experiencing this problem.

    If issue persist, please submit your feedback form with error details and attach a picture of your sim card number for assistance.


    I HAVE SUFFICIENT FUNDS IN MY ACCOUNT. WHY IS MY PAYMENT UNSUCCESSFUL?

    Please check SMS received on the unsuccessful payment status and should you require further clarification contact your issuing bank for clarification or contact us via WhatsApp.


    DO I GET A REBATE FOR THE CHANNELS I'M UNABLE TO WATCH WITH THE PLUG & PLAY BOX?

    Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.


    WHAT HAPPENS TO THE SSID WHEN BAND STEERING IS ENABLED?

    When Band Steering is enabled, only one SSID network name with one password is available. Example:

    i.SSID: SSID, Password: 12345678


    HOW MUCH WILL IT COST FOR RELOCATION?

    BYOND / PVR / Ultra Box

    To dismantle ONLY - FOC
    ‍
    To reinstall ONLY – RM65
    ‍
    To dismantle and reinstall - RM65

    ‍

    Broadband / IPTV

    Relocation within 6 months of contract start will be charged a RM500.00 relocation fee, and the contract will be renewed to a new 24-month contract.

    Relocation after 6 months of contract start will have their contract renewed to a new 24-month contract.

    ‍

    Note For IPTV Customers: 

    1. Upon relocation request, all exiting IPTV customers will be converted to our Astro & Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug & Play without satellite dish.

    2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug & Play service, no satellite dish is required, hence no extra charge will be incurred.

    ‍

    ‍

    *Please note that additional charges may apply if the reinstallation process requires extra cables/fixings.


    WHAT ARE THE NEW ADJUSTMENTS, AS OF 9 FEBRUARY 2023?

    We are thrilled to announce that as part of your subscription, you are able to enjoy exclusive coverage of live matches in HD on Astro channels, On Demand and Astro GO! This means that you'll have access to all the latest games, highlights, and analysis, right at your fingertips.

    With this new addition, you'll be able to follow your favourite teams and players closer than ever before, keeping you up-to-date with all the action on and off the field. Whether you're a die-hard fan or a casual spectator, this new content is sure to provide you with endless hours of entertainment.

    To ensure that we continue offering the best choice in sports content, our Sports Pack will now be priced at RM104.99/month (for 12 months contract) or RM99.99/month (for 24 months contract) and Premium Pack 1 will now be priced at RM139.99/month (for 12 months contract) or RM129.99/month (for 24 months contract) starting 9 February 2023, and this applies to all new customers. 

    Note that there will no changes for existing Sports Pack & Premium 1 customers in 24 or 12 month contract being renewed before 1st June 2023.

    We appreciate your continued support and can't wait for you to experience this exciting new addition to your Sports Pack subscription.

    Please refer to the table below for the full revised pricing for the following packs:

    We hope you continue to enjoy your Astro experience with us.
     


    I HAVE MORE THAN 1 ASTRO FIBRE SUBSCRIPTION; CAN I MANAGE ALL OF MY SUBSCRIPTIONS WITH THE ASTRO FIBRE APP?

    Yes, you can manage all of your Astro Fibre subscriptions with the Astro Fibre App. However, you would need to create a different Astro ID for each Astro Fibre account.


    WHAT ARE THE DIFFERENT PAYMENT CHANNELS AVAILABLE?

    Astro customers can make payments via Auto-debit, WhatsApp,Astro Quick Pay and other authorised payment channels withoutsurcharge for the easiest and fastest way to pay their Astro bills.

    ‍Bill payments at selected petrolstations, convenience stores, retail/mobile shops, kiosks, and e-Wallets, may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (Razer), ATX, MobilityOne and e-Pay.

    The surcharge is imposed by third-party payment collection partners for services rendered.‍

    You can refer to all our payment options below. Those marked with ‘*’ will be subject to a surcharge by appointed collection agencies.

    ‍

    A. HASSLE-FREE METHODS

    Auto-Debit:​
    Click here for step-by-stepinstructions on how to activate auto-debit payment via My Astro Portal.‍


    WhatsApp:

    1. Save Astro’s WhatsApp number 03-9543 3838 into your contacts and send “Hi”to us via WhatsApp.
    2. Follow the instructions in the menu to proceed with your payments.



    JomPAY:​
    Look for the JomPAY logo on your latest bill, log into your preferred online banking platform, and submit your payment details.
    • Biller Code: 9639 (unique to Astro only)
    • Ref-1: <10-digit Astro account number> (E.g. 08XXXXXXXX)


    B. ASTRO SELF-SERVICE METHODS​

    Astro Quick Pay​:

    1. Visit pay.astro.com.my.
    2. Just enter your 10-digit Astro Account Number and proceed with theinstructions that follow.
     

    My Astro Portal​:

    1. Login to My Astro Portal to conveniently make your payment online.
    2. Select ‘PAY BILL’ and proceed with the instructions that follow.
    3. You can also use this portal to check your billing and payment history.


    Channel 200​:

    1. Tune into CH200.
    2. Select 'My Account'.
    3. Click on 'Make Payment' and follow the instructions displayed on the screen.
    4. SMS the code shown on your TV to 33777.
    5. Wait for the SMS reply with an attached link to proceed with your payment.



    My Astro App​:

    1. Download My Astro app (available for FREE on both Google Play & Apple App Store).
    2. Register/Login/Link account and provide a valid email address and mobile number.
    3. Select 'My Account' on the menu bar to view your outstanding balance and click on 'Let’s Pay' to make your bill payments.
    4. You will receive a push notification in your message inbox verifying that your payment has been made, upon successful payment.



    C.BANKS​

    Maybank:

    • ATM
    • Online banking

    ‍Visit maybank2u.com.my for more information.


    Public Bank:

    • ATM
    • Cash Deposit Machine & Cheque Deposit
    • Online banking

    ‍Visit pbebank.com for moreinformation.


    Bank Simpanan Nasional:

    • ATM
    • Cash Deposit Machine
    • Online banking
    • SMS banking
    • BSN Ejen Bank Berdaftar (EBB)
    • Over-the-counter payments

    ‍Visit mybsn.com.my for more information.


    Agrobank:

    • ATM
    • Online banking
    • Over-the-counter payments

    ‍Visit agrobank.com.my for more information.
    ‍


    D. e-WALLETS

    A‍TX*
    Boost, GoPayz, KelantanPay, Zcity (GEM REWARD), SabahPay, Tapay, GoPay,MerchantTradeMoney, ToneGroup, Elinking, Mpay, Mcash, and other various smaller wallets.

    e-Pay*
    Touch n Go (TnG), Grab Pay, Shopee, BigPay, True Money



    ‍E. OTHER METHODS​‍

    ‍Associated Retailers​:

    RMS (Razer/ MOL)*
    7-Eleven, 99 Speedmart, Caring Pharmacy

    ATX*
    RedONE Shop, Mobile Money, Runcit Hero (telecommunication shops), Parcel Hub (courier shops), Kiosk, DHL

    Mobility One*
    Kedai D’mart, Happy Mart, Pasaraya Sakan, PusatKomuniti Desa (PKD), Aeon Big and various sundry shops‍

    e-Pay*
    Petrol stations (Petronas, Shell, BHP, Caltex, Petron), KK Mart, Mydin, MyNews, SenHeng, Hai-O, Giant, TF ValueMart, Billion, Big Pharmacy


    HOW CAN I BENEFIT FROM BAND STEERING FEATURE BEING ENABLED?

    If band steering is enabled, you do not need to worry about which frequency band that your devices are connected to because the WiFi router will make the assessment and direct each device to appropriate frequency band.

    However, it is important to note that quality and signal strength are not guaranteed due to unpredictability given that it is completely up to the connected devices and the WiFi router to intelligently decide on which band to connect.

     


    HOW DO I KNOW IF I HAVE SUCCESSFULLY SUBSCRIBED TO THE ASTRO SUBSCRIPTION PACK WITH PLUG & PLAY BOX?

    You will receive SMS notifications upon successful sign-up with a delivery tracking number for the Plug & Play Box and the Astro SIM card.


    ARE THERE ANY DIGITAL BILL PLATFORMS AVAILABLE FOR ME TO CHECK MY ASTRO BILLS?

    Yes, there are five digital bill platforms available for all customers to check their Astro bills: 

     

    A.    MyAstro Web

    1.    Visit www.astro.com.my

    2.    Goto “My Account”, then select “Manage Account”

    3.    Login to My Astro Web using your Astro ID

    4.    Select “Account” to view your bills 

     

    B.     My Astro app

    If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)

    ‍

    C.    WhatsApp 

    Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill. 

     

    Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.

     

    D.     Astro Quick Pay 

    1.    Visit https://pay.astro.com.my

    2.    Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar. 

     

    E.    IVR

    1.    Call +603-95433838

    2.    Press 1 for Account Related Queries

    3.    Input your 10-digit Astro Account no. or 12-digit MyKad no.

    4.    Press 2 for Payment and Billing

    5.    Press 1 to receive an SMS with your bill balance and a link to pay online

     

    F.    Channel 200

    Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.

     

    G.     Auto-Debit

    Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.


    WHERE DO I VIEW MY HD CHANNELS?

    Upon successful subscription, you will be able to view your chosen HD channels within 3 hours by keying in the channel numbers into your remote control. Please note that subscription through Channel 200 will take effect within 24 hours.


    I DO NOT SEE THE DISNEY+ HOTSTAR APP ON MY ULTI BOX HOME SCREEN; WHAT DO I DO NOW?

    This Disney+ Hotstar software update will be rolled out progressively to all Ulti Box customers starting 23 August 2022. Please be assured that you will be able to access the Disney+ Hotstar app on your Ulti Box soon. 

    If you need further assistance, please call our Customer Contact Centre or WhatsApp "DH Help


    WHAT IS THE DIFFERENCE BETWEEN ASTRO FIBRE AND THE CURRENT ASTRO & BROADBAND SERVICE?

    The all-new Astro Fibre is Astro's own internet service whereby customers would be able to enjoy the Astro content over the internet via wireless connection along with high-speed internet service ranging from 50Mbps - 800Mbps.

    While Astro & Broadband offers Astro content in partnership with Maxis Fibre Broadband or Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.


    I AM CURRENTLY SUBSCRIBED TO THE MOVIES/PREMIUM 1/PREMIUM 3/PLATINUM PACK; CAN I ADD ON A DISNEY+ HOTSTAR 3-MONTHS PASS?

    If you are already subscribed to the Movies/Premium 1/Premium 3/Platinum Pack, you are automatically entitled to access Disney+ Hotstar. Therefore, you will not be able to add on the Disney+ Hotstar 3-months pass. 


    TIME - ZTE ROUTER

    You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

    1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/laptop].
    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, please go to http://192.168.0.1 and below page will appear.
     


    4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)
     

    Username: admin
    Password: admin (or time123)


     



    5. The router's web-based setup page should now appear. Please follow below steps for the configuration.

     
    • On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab

     

    • Please ensure Wireless RF Mode is Enabled.
     
    • Click the drop-down arrow for Channel, then select your desired channel.
    • Choose between 1 until 11 (Suggested 1,6,11).
    • Click Submit. Router will auto reboot and connection re-establish after few minutes.


    WILL I STILL BE CHARGED IF THE MOVE IS DELAYED?

    Your bill will be waived upon request.


    HOW DO I PAY FOR THE PLUG & PLAY BOX ACTIVATION FEE?

    For self-installation, in your first bill upon activation of your Plug& Play Box, the activation fee will be included as a separate line item in your bill alongside the subscription fee.

    If you choose to install the Plug & Play Box via installer, you can pay the installation fee and activation fee directly to the installer upon installation. This will be reflected in your next bill itemised as setup fee.


    I AM UNABLE TO LOG IN TO THE ASTRO FIBRE APP; WHAT DO I DO NOW?

    Please close and re-launc hthe Astro Fibre app, and you will be able to log in.


    WHERE CAN I GET MORE INFORMATION ABOUT THE ONE-TIME BILL ADJUSTMENT?

    Please refer to these FAQs for more information.


    I WANT TO SUBSCRIBE TO ASTRO FIBRE, IS THERE A DEPOSIT FEE BEFORE INSTALLATION?

    A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.

    No deposit is required for all existing Astro customers and new subscribers (Malaysians).


    TELL ME MORE ABOUT ASTRO'S AFTER-SALES SERVICE FEES.

    Ultra Box with Contract:

    Astro customers are entitled to a two (2) years manufacturer warranty and Installation warranty. During this period, after-sales service is free of charge. However, when your warranty period is over, all after-sales service is subject to a minimal service charge starting from RM65 inclusive of 8% Service Tax.

     

    Other Decoders/Ultra Box Without contract:

    Astro customers are entitled to a one (1) year manufacturer warranty and (6) months Installation warranty. During this period, after-sales service is free of charge. However, when your Installation warranty period is over, all after-sales service is subject to a minimal service charge starting fromRM65 inclusive of 8% service tax.


    WHAT ARE THE SUPPORTED MY ASTRO APP PLATFORMS /WEB BROWSER?

    The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.

    The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.


    I'M CURRENTLY A MOVIES PACK CUSTOMER. MUST I SUBSCRIBE TO THE NEW PACKS TO CONTINUE TO ACCESS HBO GO?

    No, you are still able to access HBO Go on your current Movies pack.


    HOW DO I CHECK MY ACCOUNT BALANCE?

    Step 1:
    Type ASTRO<space>BAL<space>10-Digit Astro Account No. 
    Example: ASTRO BAL 08XXXXXXXX

    *Standard telco charges and Terms and Conditions apply

    Step 2:
    Send SMS to 66688

     


    WHY DOES ASTRO RECOMMEND THIS FEATURE TO BE DISABLED?

    While this technology has its benefits, different devices at home have different reaction and response to changes in signal strength and quality, and it's almost impossible to predict if they will make good band choices due to the interaction between the devices and the Wifi router. Some smart home devices also recommend that band steering is not used due to various reasons such as needing a constant consistent connection, ability to only connect to a particular band, registration of the respective MAC address, etc..

    Example:

    As single SSID is used, the device may remain on a weak 5GHz network  instead of switching over to stronger 2.4GHz network.


    CAN I GET AN ULTRA/ULTI BOX WITH ASTRO & BROADBAND?

    Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.

    You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.


    WHY CAN'T I GET MAXIMUM SPEED BASED ON MY SUBSCRIPTION PACKAGE (500/800MBPS) ON MY LAPTOP/MOBILE PHONE?

    As a rule of thumb, this issue might happen when the devices are not equipped with minimum requirement above that supports the subscribed internet speeds:

    • WiFi technology
    • Network Interface Card (NIC)
     

    As mentioned above however, it is important to note that despite meeting the device minimum requirements, it is not a guarantee that devices connected over WiFi will be able to achieve maximum subscribed internet speeds due to the following:

    1. Bad WiFi signal quality and coverage across the area due to:
      • Distance from the RGW/Mesh AP with connected device
      • Obstruction within the house (walls, metallic surfaces)
      • Interference with other household appliances
    2. Congested bandwidth
      • If there are too many devices connected to the WiFi network, then the bandwidth might be overloaded with traffic hence, slowing down the speed
    3.  Devices are connected using WiFi instead of wired using LAN.
      • It is important to note that wired connection offers better reliability and speed over WiFi.
      • WiFi is more prone to interference compared to a wired connection which causes lower speeds and dropped signal.
    4. Router Positioning: Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night:
      • High vs. Low: Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
      • Concrete & Metals: Make sure your router isn’t blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
      • Distance to Router: The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices. Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn’t make sense to put it at one end of the house.
    5. Usage
      • More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.
      • Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
      • If the problem persists, please run a Ping Test/Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances. Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.



    Note:
    Astro and its service providers will not offer any guarantees for compatibility of the customer's equipment (e.g., Personal Computer, Notebook, printers) nor provide on site troubleshooting for WiFi service issues related to the customer's equipment.


    AS A CURRENT ASTRO CUSTOMER, WILL I BE CHARGED A SWITCHING FEE FOR MOVING TO THESE NEW PACKS?

    There are no switching fees apply when existing Astro customer move to new packs.


    ROUTER NO POWER - ASTRO FIBRE

    1. Please ensure your modem and router power plugs are securely connected to the power socket.

    2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.


    3. If issue persists, submit your Feedback Form for further assistance.

     


    [BOX RETRIEVAL] WHAT SHOULD I DO WITH MY OLD ASTRO BOX UPON RECEIVING MY NEW PLUG & PLAY BOX?

    Once your Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.

    1. Ensure that all cables have been plugged out of the old Astro box. To remove the white satellite cable from your old Astro box, simply hold the cable, twist, and gently pull.
    2. Set aside these items to be ready for our delivery partner to pick up from you:
    • Old Astro Box
    • Old Astro Smartcard/SIM Card (leave this in your Astro Box)
    1. When a courier arrives at your residence, do confirm that they are collecting items on behalf of Astro.
    2. Allow the courier to check the serial number of the Astro box.
    3. Hand them all the items for return, and you're done!


    AM I ABLE TO SUBSCRIBE FOR VIDEO ON DEMAND?

    No additional subscription is required. Video On-Demand (VOD) is a value-added service for all Astrro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR & PVR boxes). All you have to do is connect your decoder to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.


    DO I HAVE TO PAY AN INSTALLATION FEE FOR THE PLUG & PLAY BOX?

    If you choose to self-install the Plug& Play Box, then no installation fee will be charged. However, there will be an activation fee (please refer to the table below)

    If you choose to have an installer to install the Plug & Play Box, then an installation fee will also apply.


    IS THE EKYC VERIFICATION MANDATORY? IS THERE AN ALTERNATIVE TO EKYC?

    Yes, eKYC verification is mandatory. In addition, this verification process helps to reduce manual handling of customer's personal information and secure against unauthorised usage.


    10. I HAVE A USERNAME, BUT MY ACCOUNT IS NOT LINKED TO AN EMAIL OR MOBILE NUMBER; WHAT DO I DO NOW?

    You would have to create a new Astro ID with your email address or mobile number and link your Astro subscription. Please follow the steps in the link here


    HOW MANY DEVICES CAN I STREAM CONCURRENTLY ON ASTRO GO?

    If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.


    CAN I MAKE PAYMENT WITHOUT MY ASTRO BILL STATEMENT?

    Some of our payment partners require payees to scan the barcode on the statement to make payment. Always bring your Astro bill statement when making payment over the counter.


    RUN NETWORK DIAGNOSTICS - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Network Settings and press "OK".

    STEP 4

    Navigate to Network Diagnostics and press "OK".

    STEP 5

    Network Diagnostics screen will be  displayed accordingly.


    UPDATE PROFILE NAME

    STEP 1
    On your remote, press the Home button and the home menu will be displayed on your screen.



    STEP 2
    Navigate to Profile.



    STEP 3
    The Profile Selection Screen will be displayed.



    STEP 4
    Navigate to Edit Profile.



    STEP 5
    Choose a profile to edit.



    STEP 6
    Navigate to Name.



    STEP 7
    Enter your new Profile Name, navigate to DONE and press "OK".



    STEP 8
    Your new profile name will be shown in the Profile Selection Screen.


     


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