Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
The Download/Upload for each of the speed is as follow:
50Mbps/20Mbps
100Mbps/50Mbps
500Mbps/100Mbps
800Mbps/200Mbps
*Actual download/upload speeds is dependent on external factors, including but not limited to the distance between your devices and the WiFi router, network capacity and the number of connected users, the quality of your internal wiring, any obstructions of WiFi signals, the signal strength of wireless connection from your devices and if you are using a wireless connection.
Customers who subscribe to the Movies, Premium 1, Premium 3 or Platinum Pack will be able to access Disney+ Hotstar immediately and start streaming all their favourite Global, Regional and Malaysian hits upon activation.
Of course not! It is a value-added service introduced for your convenience.
(i) Head over to My Astro Portal and go to 'Bill & Payment'. Click on 'Payment History'
(ii) Contact us via one of these platforms. Please ensure you include your Astro Account Number.
- Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
- You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
- On the address bar, please go to http://192.168.1.254 and below page will appear.
The default login of the router as below. If you have done a configuration on your router previously, the password may be different.
Username: user
Password: Router S/N (Available on the sticker at the back of the router)
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the left menu, choose Wireless 2.4GHz and then click Basic Settings tab on the left menu to access to below screen.
6. You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences, then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.
7. Since this is a dual band router, you will have 2 Wireless Network Names (SSID) i.e. 2.4GHz and 5GHz. You may connect to any of the SSID, preferably with a stronger signal available.
You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences for 5GHz by choosing Wireless 5GHz then click Basic Settings.
Click "Save" for the changes to take place and reconnect to the new wireless name with the new password once completed.
Tune to channel 200 - select on "My Account".Your Total amount due will be stated under the "Bill Summary" section.
**Please note that this feature requires your box to be connected to your home Wi-Fi. Alternatively you can perform the SMS steps displayed on the screen to check your bill amount.
No. Starting 1 April 2024, for new customers and current customers looking to switch their Asian Favourites, our Asian Favourites options will be:
- Viu Premium
- Indonesian Favourites
- Indian Favourites
TVB content will continue to be available via TVB Jade (CH310) and Astro AOD (CH311) as well as On Demand. If you would like to subscribe to the TVBAnywhere+ app, you may still do so by purchasing it directly from TVB.
Please ensure to put your box on standby mode to refresh the signal.
a. Using IVR
1. Dial 03-95433838 and select you preferred language.
2. Select Account Related.
3. Select Technical Assistance.
4. Select Refresh Smartcard.
b. Using MyAstro web
STEP 1
Go to https://myastro.astro.com.my/ in your web browser.
STEP 2
Key-in your Email / Mobile number and password. Then, press LOG IN.
STEP 3
Click on TV pack.
STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).
STEP 5
Click on "Refresh" to refresh signal on your box.
For Main Box
For Multiroom
STEP 6
After tap the Refresh, below notification will be displayed as below.
For Main Box
For Multiroom
c. Using MyAstro App
STEP 1
Open myAstro App and click "Login".
STEP 2
Key-in your Email / Mobile number and password. Then, press "LOG IN".
STEP 3
Go to "Account".
STEP 4
Scroll down to "TV pack" and click on it.
STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).
STEP 6
Tap on "Refresh" to refresh signal on your box.
For Main Box
For Multiroom
STEP 7
After tap the Refresh, below notification will be displayed as below.
For Main Room
For Multiroom
Of course! Please ensure your account is active when requesting for a move.
The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help
Please contact your issuing bank for further information. Astro does not directly handle standing instructions. Please utilise our auto-debit facility if you would like hassle-free payments.
No, Pay-Per-View is no longer available in CH200.
For Residential Astro Pay TV customers: Yes, you are allowed to change your package to the one that best suits your entertainment needs. You may make the following pack changes:
- Pack upgrades
- Movement within Entertainment, Movies or Sports (e.g., switching from Sports to Entertainment)
- Movement within Premium pack (to a different combination of content)
For these changes, you will remain on same contract duration, or you can choose to change to longer commitment. If you downgrade your packs, you will be charged a cancellation fee for pack, and you can then choose a new contract for the new pack. Kindly note additional contract details for Disney+ Hotstar and Netflix.
(Please refer to the section "Changes to your Astro Contract" for more details)
STEP 1
Try to change channels on your Astro remote.
INDICATOR: LED blinking 3 times / NO LED blink
SOLUTION: Replace new battery
Proceed to Step 2.
INDICATOR: LED blinking 1 time
Confirm it's not your Astro remote faulty, let's proceed to Step 3.
STEP 2
If issue remain after the battery replacement, this might be due to a faulty Astro remote.
Try changing the channel manually directly from the box front panel (If any).
If it's working, you might need to replace your Astro remote.
You may walk-in to our nearest Customer Service Center for the replacement.
STEP 3
You need to refresh the box setting by initiate manually from box front panel.
Refer to Refresh Box setting Guide steps here.
At this point in time, 4K UHD content from Disney+ Hotstar is not available on the Ultra or Ulti Box. We are working to enable this on the Ultra Box in a future update.
The Personal Video Recorder (PVR) is Astro's High Definition (HD)decoder which comes with a recording function and can be connected to Wi-Fi to access videos on demand. The PVR comes with the following features:
HIGH DEFINITION (HD):High Definition offers greater detail than Standard Definition including vibrant colour and multi-dimensional audio.
CONTROL LIVE TV: Record, Pause, Play & Rewind your favourite TV programmes at any moment. The PVR comes with storage capacity of 500GB (200 hours of HD recording)
ON DEMAND: Experience the new way of watching Astro. Gain access to a library of up to 50,000 On Demand titles that you can pick and watch instantly.
Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.
Go to the "Content' tab and click the search icon on the screen. Type in a show title. The titles are categorized according to the following:
- On Demand
- Channels
- On TV
STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.
STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.
STEP 3
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.
STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem. 
Please upgrade the Ultra/Ulti Box software to enjoy Netflix on your Ultra/Ulti Box. To do this, please click on the Netflix app icon on the homepage or go to CH741 to prompt the software upgrade. Kindly click Install when the software upgrade prompt appears. This will take approximately 20 minutes and you would be able to launch Netflix on the Ultra/Ulti Box after that.
Of course not! It is a value added service introduced for your convenience. You will only be billed for any package take ups or service upgrades, which will be reflected in your next Astro invoice.
You will need to bring along all devices to your new place as no new devices will be issued.
Relocation will be subjected to new 24 months recontract and standard relocation fee applies for both Maxis and Allo respectively.
STEP 1
On your remote, press the Home button and the Home Page will be displayed your screen. 
STEP 2
Navigate to SETTINGS.
STEP 3
Navigate to Profile Selection on Startup and press “OK”.
STEP 4
Navigate to your preferred selection and press “OK”.
STEP 5
Navigate to Save and press “OK”.
You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.
1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and Password, then click "Login".
The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different)
For example, below is the login details of the above router:
Username: admin
Password: TIMECE24
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.
6. Since this is a dual band router, you will have 2 Wireless Network Names (SSID) i.e. 2.4GHz and 5GHz. You may connect to any of the SSID, preferably with a stronger signal available.
7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.
Yes, your charges during the deferment days will be pro-rated and reflected in your next bill. Please note that due to the recent requested change in your Astro account, the expiry date for your Disney+ Hotstar (3-months pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.
No, Ultra Box is only available for Entertainment Pack and above only.
Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.
Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.
You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.
STEP 1
On your remote, press the Home button and the Home Page will be displayed on your screen.
STEP 2
Navigate to Profile.
STEP 3
The Profile Selection Screen will be displayed. 
STEP 4
Navigate to Edit Profile.
STEP 5
Choose a profile to edit.
STEP 6
Choose a new Profile Picture and press “OK”.
The entire eKYC verification process may be completed within 5 minutes.
No, there is no penalty or switching fee if you decide to cancel your Multiroom (Smart TV) subscription.
Unfortunately, only Astro Fibre customers who subscribe from 24 November 2023 to 31 May 2024 are eligible for this free speed upgrade. However, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.
Astro is an official distributor of Disney+ Hotstar, the dedicated streaming home of global, and Malaysian Hits. Astro customers can now subscribe to Disney+ Hotstar through our Movies, Premium 1, Premium 3 or Platinum Pack and enjoy award-winning entertainment with Disney+ Hotstar alongside Astro's much-loved local content for even better value and savings. Now, customers can enjoy Disney+ Hotstar on their Ultra or Ulti Box, mobile app or web! In addition, customers who have multiple primary Astro accounts will be entitled to multiple entitlements to Disney+ Hotstar.
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
Yes, you can switch to Astro Fibre and all the devices provisioned will be maintained (Fibre modem & WiFi router) with the new Astro Fibre subscription. However, your Astro TV package will be removed/terminated.
An early cancellation fee will be applied if you are still within the 24-month contract. Please refer to the Astro Fibre's cancellation details.
There are no switching fees apply when existing Astro customer move to new packs.
Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.
SST of 6% and 8% will be applied accordingly to your bundle services:
- 8% SST to Astro TV Pack
- 6% SST to Astro Fibre
Please ensure you:
a. Have your original identification card “MyKad” (Front & Back) with you (Malaysian).
b. Have your original Passport & Visa with you (Non-Malaysian).
c. Are in a brightly lit environment
Yes, customers who have upgraded their packages or reconnected their Astro service in February 2024 will be charged with 8% Service Tax from 1st March 2024, for services period on or after 1st March 2024.
BYOND / PVR / Ultra Box
To dismantle ONLY - FOC
To reinstall ONLY – RM65
To dismantle and reinstall - RM65
Broadband / IPTV
Relocation within 6 months of contract start will be charged a RM500.00 relocation fee, and the contract will be renewed to a new 24-month contract.
Relocation after 6 months of contract start will have their contract renewed to a new 24-month contract.
Note For IPTV Customers:
1. Upon relocation request, all exiting IPTV customers will be converted to our Astro & Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug & Play without satellite dish.
2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug & Play service, no satellite dish is required, hence no extra charge will be incurred.
*Please note that additional charges may apply if the reinstallation process requires extra cables/fixings.
If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.
If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
you may have to get your hands a little dirty.
- Try loading the site on a different device.
- Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
- If the website doesn't load on another device, the problem is either with the network or the website itself.
- Restart your computer.
- Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
- Try loading the site in a different browser.
- There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
- Temporarily disable your antivirus program.
- Your antivirus software may be interfering with your ability to load certain websites.
- Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
- Reset your modem and router.
- Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
- Check your computer's date and time settings.
- If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
- Check your computer or mobile device's clock to make sure that it is set to the correct time and date.
- In the event the problem persists, please provide below details for further escalation:
- List of websites effected.
- Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
- Run the Traceroute Test - Please click here for Traceroute Test guideline.
- Run the Ping Test - Please click here for Ping Test guideline.
- Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.
Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.
4K UHD offers 4 times the resolution of HDTV (4K UHD has 3840x2160 resolution with 8 million pixels compared to HD which has 1920x1080 with 2 million pixels), sharper detail, smoother lines and a richer colour palette, as well as a vibrant colour TV experience.
Customers on Ultra Box with Sports Pack can tune in to the Astro SuperSport UHD Channel (CH 805 and CH 806) for an exciting selection of Sports content such as the Premier League and the Spanish Primera Liga.
Customers on Ultra Box with Movies Pack and News & Documentaries add-on can stream some of the latest movies and documentaries respectively in UHD by pressing the “Home” button on your remote and exploring your choices at no additional cost.
In addition, customers can rent additional movies on top of their subscription and stream the latest and hottest 4K UHD Blockbuster movies, drama series and local movies, blockbuster movies in Ultra HD via Astro First Channel 480, and Astro Best Channel 481 and VOD titles in “Store”.
Please note that a standard rent rate applies for all these titles, to learn more about the pricing, head over to the FAQ section at www.astro.com.my/ultra
Yes, starting 9 November 2021, these new packs will be Astro's default offering.
Please follow the steps below to reset your password:
No, the Mesh WiFi add-on with Astro Fibre is available as subscription service and will not be tied to any device contract.
Yes, you are entitled to a free Ultra/Ulti box with free standard installation upon signing up Astro Fibre with a new 24-month contract.
You may register for auto-debit via: -
1.My Astro website.
2.MyAstro App.
3.Any of our AstroExperience Store.
You can proceed with below BTS if the weather is good. Otherwise, you may try again later.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to SETTINGS.
STEP 3
Navigate to Satellite Settings and press “OK”.
STEP 4
Navigate to Diagnostics and press “OK”.
STEP 5
Refer to the signal strength on your screen.
If it is 65 or higher, please take the screenshot and submit your feedback form.
If it is below 65, please go to Step 6.
STEP 6
Switch off the power for your box and make sure that the adapter’s power light is off.
STEP 7
Unscrew the satellite cable from the box and pull it out.
STEP 8
Plug the satellite cable back into the box and screw it back securely.
STEP 9
Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.
STEP 10
Turn on your box. You should no longer be experiencing this issue.
If issue persist, please submit the issue on our Feedback Form with error details and attach a picture of your General tab of the STB Diagnostics for assistance.
Centralized Dish
If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.
