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100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

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Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

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Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

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Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

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Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

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Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 

Nationwide Installation

 

Applying for

UniFi  Maxis  Astro  Njoi 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


CAN THE PVR SERVICE FEE BE ADDED AS AN ALA-CARTE?

No, the PVR service fee is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions only.


WHY IS ASTRO INTRODUCING NEW PACKS?

As our customers deserve the best entertainment experience, Astro is refreshing its content and packages to offer more choice, value, flexibility, and better experience in a streaming world as part of the new Astro experience.  

The all-new Astro packs are designed for customers in the streaming and connected world, where they can stream all the shows they love on Ultra Box and Ulti Box. Customers can now enjoy their favourite shows all on Astro, from global streaming services like Netflix, Disney+ Hotstar, HBO GO, iQIYI, TVBAnywhere+ as well as all Astro's flagship shows and the best of live sports in one place, on the big screen. Our new packages offer unbeaten value, a greater variety of content and greater convenience, all made better with our Astro & Broadband for better connectivity.


WILL THERE BE ANY SPECIAL OFFERS IF I SIGN UP FOR DISNEY+ HOTSTAR ON ASTRO NOW?

Yes, until 31 August 2022, customers can subscribe to the Movies Pack for only *RM59.99/month or the Platinum Pack for only *RM99.99/month for 6 months as well as the Premium 1 or Premium 3 Pack for only *RM99.99/month for 6 months until 30 October 2022 and be entitled to access Disney+ Hotstar as part of their Astro subscription. To find out more about our latest promotions, please visit promotions.astro.com.my. 


CAN I CANCEL MY ASTRO & BROADBAND SUBSCRIPTION BEFORE SERVICE ACTIVATION?

Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

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From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

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From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

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From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    WHAT ARE THE DEVICES REQUIRED TO FORM A MESH WIFI NETWORK?

    You require at least two devices to form a Mesh WiFi network which are Astro Fibre WiFi router and a Mesh WiFi unit.

    The Mesh unit will link to the WiFi router to form the Mesh WiFi network. You may connect up to 5 Mesh WiFi units for optimal WiFi coverage in your home.


    I TRIED TO WATCH CH549 LOVE NATURE/CH805 ASTRO SUPERSPORT BUT AN ERROR MESSAGE APPEARED; WHAT DOES THIS MEAN?

    Unfortunately, this means that you are using a TV model that does not support 4K UHD resolution (Sony BRAVIA 4K GB, Sony BRAVIA 4K UR or Sony BRAVIA VH). Not to worry, we are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!


    IF CUSTOMERS HAVE MULTIPLE ASTRO ACCOUNTS, WILL THEY BE CHARGED PAPER BILL FEE FOR EVERY ACCOUNT?

    Yes, customers will be charged a fixed Paper Bill Fee of RM10.00 per bill every month for each account.


    WHAT IS NETFLIX?

    Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you'll love.

    Astro customers with an internet-connected Ultra Box or Ulti Box can access the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website.


    I HAVE ISSUES LOGGING INTO ASTRO GO.

    Please make sure that:

    1. You are logging in with the correct registered Astro ID (email or phone number) and password. If you can’t remember your password, please proceed to use the “forget password” function.
    2. You have an Astro ID that is linked to an Astro account. (note: NJOI – linked users will not be able to log into Astro GO)
    3. Your Astro account is active and not under suspension.


    If the above points have been met, you may try some quick solutions below:

    1. Clear the cache on your browser or app.
    2. Check if you have the latest version of the browser or app.
    3. Log out and log back into the browser or app.
    4. Relaunch the browser or app.
    5. Restart your mobile device.
    6. Restart your internet connection.


    ANY DOCUMENT REQUIRED FOR REFUND?

    Yes, customers may need to provide additional documents such as bank-in slips or payment receipts. Any incomplete document, customer will be notified by Astro after validation is made.


    HOW DO I GET THE ULTRA/ULTI PLUG & PLAY BOX?

    If you are interested to upgrade your box, you can do so via Astro's retailers or online as follows:

    I. Visit https://hub.astro.com.my/#5

    II. Select `Box Upgrade` and log in with your Astro ID

    III. Select the box you would like to upgrade


    MAXIS - TECHNICOLOR ROUTER

    ‍

    1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://192.168.1.254 and below page will appear.

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    ‍

    If below box appear, please enter required details as below:

    ‍

    ‍

    USERNAME:  Administrator

    PASSWORD: (ACCESS KEY AT THE RGW STICKER)

    (These are the defaults, if you have done previous configuration on your router the password may be different)

    ‍

    4. Once enter into the page ‘’TECHNICOLOR TG784N V3’’, you may follow below step for the wireless information.

    i. Click "Configure”

    ‍

    ii. Once clicked configure button, below screen will appear.

    A. This is your current password. Please delete and enter the new password.

    B. Once completed the selection; click the "Apply" button. Router will auto reboot and connection re-establish after few minutes.                      

    Please re-connect your wireless using the new password.


    WHAT TELCO SERVICE PROVIDERS ARE COMPATIBLE WITH THE SMS ACCOUNT BALANCE SERVICE?

    Currently, Maxis, Digi, Celcom, TuneTalk, U-Mobile, Yes, XOX and Webe.


    INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - TIME

    Intermittent internet connection using LAN cable
    Looks like there is something wrong with your service connection.Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick Info
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our server.


    Intermittent internet connection using Wi-Fi

    1. Router Positioning

    Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.    

    i) High vs. Low

    Put the router as high up as possible to extend the broadcasting range  of the radio waves. This also helps clear the router of possible interferences.
     

    ii) Concrete & Metals

    Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.
     

    iii) Distance to Router

    The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your  devices as possible, but this is only practical if you have one main area where you tend to use your devices.

    Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.


    2. Wireless Interference & Noise

    You've probably never noticed but there are wireless signals all around you wherever you go and they're passing  through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

    • Microwaves
    • Bluetooth Devices
    • Cordless Phone
     

    3.  Surrounding Wi-Fi signals

    A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

    Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
     

    4. Usage

    More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.

    Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

    If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances

    Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file)  before submitting the form.


    Quick Info
    A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our server.


    BLANK SCREEN AFTER CHANGE RESOLUTION - ULTRA BOX

    This issue occurs because  your TV does not support the higher resolution.
     

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.
     


    STEP 2

    Switch on the power for your box and make sure that the adapter's power light is on.
     

    STEP 3

    Press the standby button repeatedly after switch on the power.

    The Startup Options screen will appear on your TV.

    STEP 4

    Press "987" to access the Advanced Startup Options menu.

    Then, press "1" to initiate a reset setting.

    STEP 5

    Press "OK" to confirm restore to factory setting.

    STEP 6

    After the factory setting is restored, TV will turn blank.

    Please wait until the box completes initiate setup.

    STEP 7

    Press "1" to initiate Linux download on the software.

    STEP 8

    Once completed, the following screen will appear on your TV.

    Refer to Installation Setup guide here to complete the setup.


    WHAT IS THE NEW USER INTERFACE ON ASTRO GO?

    Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

    For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.

    In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.


    I AM AN EXISTING ASTRO FIBRE CUSTOMER WITH A WIFI 6 HUAWEI K562E ROUTER; HOW CAN I ACCESS THE ASTRO FIBRE APP?

    For existing Astro Fibre customers with the WiFi 6 Huawei K562e router, youwould need to upgrade to the latest RG21 router in order to access the AstroFibre  with a one-off fee of RM300 (excluding SST). For any enquiries, please contact our Customer ContactCentre at 03 - 9543 1543and an Astro agent will be available to assist you immediately.


    WHAT IS ASTRO QUICK PAY?

    Astro Quick Pay is a convenient method to check your Bill Summary, Account Status and pay Astro bills at your convenience with immediate payment posting, right from home. Visit Astro Quick Pay to pay your bill now.


    HOW DO I GET ADDITIONAL MOVIES WITH VIDEO ON DEMAND?

    Discover thousands of movies and series you'll love, and we are continuously expanding. If you would like to enjoy more movies on top of your current subscription, press the Home button and select On Demand. Use the arrow keys to scroll to Store. Pick and choose to rent any movie for up to 48hours.


    I DO NOT WISH TO CONTINUE SUBSCRIBING TO ASTRO GO+ AND I HAVE MORE THAN 200 HOURS OF RECORDED CONTENT. WHAT WILL HAPPEN TO MY RECORDED CONTENT?

    Your cloud recording space will revert to 200 hours by default. If your current recordings exceed 200 hours, the system will delete the exceeded hours once you have stopped the Astro GO+ subscription starting with the oldest recordings first.


    WHERE DO I VIEW MY HD CHANNELS?

    Upon successful subscription, you will be able to view your chosen HD channels within 3 hours by keying in the channel numbers into your remote control. Please note that subscription through Channel 200 will take effect within 24 hours.


    WHAT HAPPENED TO THE WIFI SSID WHEN BAND STEERING IS DISABLED?

    When Band Steering is disabled, you will see two separate WiFi SSID based on its frequency bands. Example:

    i.SSID: SSID2G, Password: 1234567

    ii.SSID: SSID5G, Password: 4567890

    *WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.


    CHANGE VIDEO RESOLUTION SETTINGS - ULTRA BOX/ ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Video Resolution and press “OK”.

    STEP 4

    Navigate to your preferred selection and press “OK”.

    Recommended to select Auto.

    STEP 5

    Navigate to Save and press "OK" to confirm your selection if able to read the text properly.

    Otherwise, navigate to Cancel to revert to previous settings.


    HOW LONG DOES IT TAKE FOR PAYMENT TO BE POSTED VIA JOMPAY?

    Successful payment via JomPAY will be posted real time.


    WHERE CAN I UPDATE MY CONTACT DETAILS?

    For My Astro App Users 
    Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

    For Ultra and/or Ulti Users 

    1. Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
    2. Press the down button to view the "Personal info".
    3. Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

     


    WHAT IS THE RECOMMENDED INTERNET SPEED FOR THE ULTRA/ULTI PLUG & PLAY BOX?

    The minimum internet speed required to stream via Ultra Plug & Play Box is 30Mbps for 4K UHD viewing, and Ultra/Ulti Plug & Play is 10Mbps for HD viewing. For better streaming experience, we recommend 100Mbps and above.


    I WANT TO SUBSCRIBE TO ASTRO FIBRE, IS THERE A DEPOSIT FEE BEFORE INSTALLATION?

    A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.

    No deposit is required for all existing Astro customers and new subscribers (Malaysians).


    SET TV TO SYNC TO ASTRO REMOTE CONTROL - HD ENABLED BOX

    STEP 1

    Identify your remote control:

    a)   Remote control with Astro logo at the bottom of the remote, proceed to STEP 2.

    b)   Remote control with Astro logo at the top of the remote, proceed to STEP 4

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    STEP 2 (Astro Logo at the bottom of the Remote)

    On your remote, press the “set tv” button and set tv instructions will be displayed on top of your screen:

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    STEP 3

    Follow the steps appear on the TV screen to sync your Astro remote and complete the setup.

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    STEP 4 (Astro Logo atthe top of the Remote)

    Press and hold “tv input” key on bottom left of the remote for 3 seconds until the LED blinks twice.

    STEP 5

    Enter the 2-digit TV Code of your TV Brand and the LED will blink twice:

    ‍

    STEP 6

    Try out the TV controls (TV Standby or adjust Volume) to check if they are working correctly.

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    STEP 7

    Press ok and wait for the LED to blink twice to save the settings.


    WILL THERE BE ADDITIONAL CHARGES TO ACCESS LIGA MALAYSIA?

    No, there will be no additional charges to access Liga Malaysia.


    HOW DO I FIND MY TICKET STATUS?

    You can track your ticket status by contacting us via WhatsApp or call us at 03-9543 3838.


    HOW DO I MANAGE MY PURCHASES AND MY SUBSCRIPTION FOR MULTIROOM (SMART TV)?

    You may manage all your Astro subscriptions via My Astro app. Download here or on your App Store or Google Play Store.


    CAN I CANCEL MY ASTRO FIBRE SUBSCRIPTION BEFORE SERVICE ACTIVATION?

    Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.


    WHAT WILL HAPPEN TO MY NETFLIX ACCOUNT IF I CANCEL MY ASTRO SERVICE OR CHANGE MY ASTRO PACKAGE?

    If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.


    WHO IS ELIGIBLE TO USE MY ASTRO?

    Most Astro customers are eligible to use the app, web, Ultra and Ulti boxes. You will only need to login with your Astro ID. Do note that your Astro ID must be linked to your Astro account to use the service. Click "Create now!' on the login page and you will be guided to create an Astro ID if you do not have one.


    ASTRO FIBRE - SKYWORTH RG21

    Skyworth RG21

    ‍

    1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

    2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, type http://192.168.100.254 and below page will appear.

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    Login using your username and password  if you have changed the router login setting. Otherwise, your default router  login is as per below.          

    Username: user
    Password: user

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    4. Once you have successfully logged in, the router's web-based setup page will appear.

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    5. At the top of the page, click WLAN to configure the WiFi parameters.

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    6. You may change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences for 2.4G Wi-Fi Settings, then click "Save & Apply" for the changes to take place.

    Please reconnect to the new WiFi name with the new password once completed.

    ‍

    7. You may make the same changes for 5G Settings by change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences, then click "Save & Apply" for the changes to take place.


    ARE MY ASTRO REWARDS TRANSFERRABLE?

    No, your rewards cannot be transferred to another person or exchanged for cash.


    HOW DO I RETURN MY ASTRO FIBRE DEVICES AFTER SERVICE TERMINATION?

    After service termination of your Astro Fibre service, we will call you via your registered mobile number (up to 3 times over 3 days) to schedule an arranged pick-up by one of our Astro agents. Our agent will then come to your doorstep, dismantle the devices for you and retrieve them.  

    Note: Upon termination of your service, customers are required to return their old Astro Fibre devices to Astro. Failure to do so will incur a fee of RM200 (WiFi Router), RM500 (Fibre Modem) and RM200 (Mesh WiFi Unit - if applicable) for each unit. All prices stated are exclusive of Govt. tax.


    WILL ASTRO CENSOR NETFLIX CONTENT?

    Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.


    WHAT ARE THE CHANGES TO THE NEW USER INTERFACE ON THE SMART TV APP (MULTIROOM)?

    The main changes are the revamped look and feel of the user interface on the Smart TV App, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation.

    For more info, please read our dedicated FAQ on this here.

    In addition, we have also recently introduced a new look to the Title Information Page and the ability to disable the Profile Selection Screen. For more information, please click here.


    MAXIS - HUAWEI ROUTER

    1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

    3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

        The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

        Username: administrator

        Password: Router S/N (Available on the sticker at the back of the router)

    4. Once you have successfully login, the router's web-based setup page will appear.

    5. At the top of the page, click Wi-Fi Configuration to configure the Wi-Fi parameters.

    6. You may change the Wi-Fi Name and the Password to follow your preferences, then click "Save" for the changes to take place.

    Please reconnect to the new wireless name with the new password once completed.


    ARE THERE ANY EXTRA CHARGES IF I WERE TO USE ASTRO CHANNEL 200?

    Of course not! It is a value added service introduced for your convenience. You will only be billed for any package take ups or service upgrades, which will be reflected in your next Astro invoice.

     


    WHAT DO THE DIFFERENT LIGHT COLOURS ON MY ULTRA BOX OR ULTI BOX MEAN?

    The different light colours on your Astro Ultra Box or Ulti Box informs you on the phase the box is going through.

    ‍

    1. Ultra Box magenta light / Ulti Box purple light - Your box is turned "On". ‍

    Press the Home button to launch Video On Demand and stream anytime or press channel number on your remote.

    ‍

    2. Ultra Box / Ulti Box orange light - Your box is on "Standby" mode.

    Your box is ready to be turned "On" or leave it in this mode to receive new software updates.

    3. Ultra Box / Ulti Box blinking orange light - Your box is booting up.

    Please wait a few minutes for the box to start.

    ‍

    4. Ultra Box / Ulti box blinking blue light - Your box is downloading a software update.

    Please wait a few minutes for the download to complete.

     


    WHY HAS THE EXPIRY DATE FOR MY DISNEY+ HOTSTAR (3 MONTHS PACK) SUBSCRIPTION BEEN DEFERRED?

    We noticed that you've recently requested for a change in your Astro account. 

    As this change will affect your overall monthly subscription, the expiry date for your Disney+ Hotstar (3-months Pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing. 


    WHY AM I GETTING ID INCORRECT / ID NOT CLEAR WHEN TRYING TO COMPLETE MY EKYC?

    Please ensure that you are using the correct ID for eKYC submission.

    For Malaysians :

    1. Please ensure you are using MyKad or MyTentera.

    2. Capture the front and back of your ID.

    3. Ensure that there is no glare when capturing the photo.

    4. Ensure that are capturing it in a bright room to have the highest picture quality.

    5. Please do not cover your ID when capturing it, as it may impact the OCR Optical Character Recognition accuracy.

    ‍

    For Malaysian Permanent Resident and Other Nationality :

    1. Please use Passport only.

    2. Please capture your whole passport, which has your personal information on it and your signature.

    3. Ensure that there is no glare when capturing the photo.

    4. Please do not cover your ID with your when capturing it, as it may impact the OCR  Optical Character Recognition accuracy.


    AM I ABLE TO ACCESS TO ALL THE SAME CHANNELS AND APPS VIA MULTIROOM (SMART TV) AS PER MY PRIMARY SUBSCRIPTION?

    The Multiroom (Smart TV) will mirror the subscription entitlement as per your primary subscription. However, NHK World, Radio, Sky News channels and 3rd party apps such as Netflix, Disney+ Hotstar are not available via the Multiroom (Smart TV).


    INTERNET NOT AVAILABLE, ASTRO OK - TIME

    Huawei HG8240
    Huawei HG8240H
    Huawei HG850A

    Option 1

    1. Please turn off  all devices (Modem and Router). By restarting your modem, you can isolate the  possibility of overloaded processes in the modem, which would impact its  performance.
    2. Ensure both cables on Modem (LAN Port  1) and Router (Internet Port) are properly connected.
       

    Modem connection


    Router connection

    Cisco router
    ZTE router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN port) to PC/ Laptop.

    4. If you have change the password in Selfcare Time portal recently,  please change the router configuration follows the new password made in Selfcare, but if you didn't make any changes, please go to Step 5.

    5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

     

    Option 2/ Option 3

    1. Please turn off all devices (Modem and  Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
    2. Gently remove fiber optic cable and blow / wipe the tip of the fiber cable. This is to clean up the cable in order to avoid any interferences.
    3. Re-insert the fiber cable to the optical port behind the modem.
    4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

     

    Modem Connection


    Router Connection

    Cisco router
    ZTE router

    5. Make Sure both cables on Modem (LAN Port 4/ LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.

    DMT4 (IP mode)
    DMT5 (IP  mode)

    6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

    5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
     

    Option 4

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    Option 5

    1. Please ensure LAN cable is directly connected to modem port LAN 1.

    2. Please use different LAN port if LAN 1 port is still off / not working.

    3. If the issue persists, submit your feedback form for further assistance.


    ERR-1001, ERR-001 - A PROBLEM OCCURRED DURING PLAYBACK

    Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.

    If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.


    I AM CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

    Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp "SWITCH" to 03-9543 3838 and an agent will assist you.

    Find out more of our new packs at https://product.astro.com.my/tv


    HOW MANY DAYS NOTICE SHOULD I PROVIDE PRIOR TO MOVING?

    Please contact us through one of our platforms found here or Self-serve by logging in to Astro Self-Service Portal within 3-7 days before moving out and we will sort everything out for you!


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