Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Yes, for customers on the Entertainment, Entertainment Plus, Premium 2, Premium 3 or
Platinum Pack, you may remain with your current Asian Favourites selection: Chinese, Indian or
Indonesian. If you would like to add Viu Premium to your bundle, you may do so for only
RM8.40/month (RRP: RM21.90). Please reach out to us via WhatsApp by typing “Hi” at 03-9543
3838 to add Viu Premium to your subscription.
Customers who downgraded their package from Astro Broadband Bundle/Astro Fibre Bundle to Astro TV Pack only will be charged 8% Service Tax effective 1st March 2024 onwards. Any adjustment or proration charges incurred before the downgrade will be calculated based on 8% service tax in the next bill, in line with the latest package downgrade.
Please perform the following checks and troubleshooting steps:
1. Check if your TV supports the Astro app.
The Astro app is generally available on selected:
- Android TV / Google TV
- Samsung Smart TV (selected models)
- LG Smart TV (selected models)
Kindly check that your Smart TV supports the Astro Smart TV app (kindly refer here).
If your TV uses a different operating system (e.g., older proprietary OS), the Astro app may not be available.
2. Update your TV software.
Go to: Settings → Support → Software Update
Install any available updates, then restart the TV and try again.
3. Search the correct app store
- Samsung: Apps
- LG: LG Content Store
- Android/Google TV: Google Play Store
Search for "Astro" or "Astro GO" (depending on your region and service availability).
4. If your TV's region is set incorrectly, certain apps may not appear.
Look under: Settings → General → Location/Region
Ensure it matches your actual country.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:
- Astro ID use
- Smart TV model
- OS version
- Error reported on device
This will help our support team investigate and assist you further.
Astro Rewards is your free loyalty programme - a way for us to say thank you for being with us.
We're always adding new and exciting gifts, deals, and experiences for you including free concert tickets, discounts, and money can't buy experiences - all ready and waiting in the My Astro app for you, right at your fingertips. Here's the best part, the longer you're with us, the better your rewards!
To redeem rewards as an Astro customer, you can do it through the My Astro app. Here's how:
1. Download the My Astro app
2. Login using your Astro ID
3. Go to Rewards
4. Browse through the rewards and click redeem. Follow the instructions on the screen on how to redeem the reward
🎁 Want to claim rewards exclusive for Astro customers?
📱 Download the My Astro app to:
- Claim free movie or concert tickets
- Meet your favourite celebrity
- Join giveaway contests
Customers who have lost their Ultra Box or Ulti Box will be charged RM 100 (exclusive of Sales and Service Tax).
Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.
STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.
STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.
Yes, for customers on the Primary, Movies, Movies Plus, Sports, Sports Plus or Premium 1 Pack,
you will still be able to enjoy Viu Premium as an add-on for as low as RM8.40/month (RRP:
RM14.90). Please refer to the table below for the complete pricing:
TV Pack | Price |
|
|
| RM 8.40/month (inclusive of tax) *This add-on price is only applicable if customers choose to add Viu Premium plus another selection under Asian Favourites |
All Other Packs | RM 21.90/month (inclusive of tax) |
Starting from 24 January 2025, Astro One Pack customers can add on Netflix ala-carte (comes with 24 months contract) plan to their subscription. This plan allows customers to choose from three Netflix subscription plans Basic, Standard, and Premium with a 24-month contract. This plan is offered at a discounted rate compared to the regular monthly Netflix add on, providing a cost-effective way to enjoy Netflix content.
A . Via www.astro.com.my/sunnxt
Sun NXT Lite Flow
- Step 1 : Open the Sun NXT app page on your device and click on “Get or activate Sun NXT now” to log in with your Astro ID and user will proceed Add On subscription.
- Step 2: After successful activation, users will be redirected to the Sun NXT web app.
Note: An email with an auto-generated password will be sent to the user’s email.
Sun NXT Premium Flow
- Step 1: Open the Sun NXT app page on your device and click on “Get or activate Sun NXT now” to log in with your Astro ID.
- Step 2: After successfully activating the Add-on subscription, users will be redirected to the Sun NXT web app.
B. Via the My Astro App
- Step 1: Download the My Astro app from the Apple App Store, Google Play Store, or Huawei App Gallery.
- Step 2: Go to Account > Subscription > Add-ons > Apps > Sun NXT Premium > Confirm Order.
- Step 3: Press "Get or Activate Sun NXT Now" and follow the on-screen steps.
- Step 4: Once redirected to the Sun NXT app, create a Sun NXT account as instructed.
C. Via the Ultra/Ulti Box
Sun NXT Lite Flow
- Step 1: Launch the Sun NXT app from the rail of apps at the bottom of the screen. Click on ‘Go to Sun NXT app’ at the bottom.
- Step 2: Input email address for activation.
- Step 3: Validate email using an OTP.
- Step 4: Once account is activated & provisioning is successful, Astro will send an email on the auto-generated password upon successful subscription.
- Step 5: The user will be redirected to the partner’s app, where they will land on the Sun NXT main page and they can proceed to log in with their activated account via Astro.
Sun NXT Premium Flow
- Step 1: Launch the Sun NXT app from the rail of apps at the bottom of the screen.
- Step 2: lick on ‘Go to Sun NXT app’ at the bottom.
- Step 3: Input email address for activation.
- Step 4: Validate email using an OTP.
- Step 5: Once account is activated & provisioning is successful, Astro will send an email on the auto-generated password upon successful subscription.
- Step 6: The user will be redirected to the partner’s app, where they will land on the Sun NXT main page and they can proceed to log in with their activated account via Astro.
Want to return your Ultra or Ulti Plug & Play Box? It's simple and free!
Here's what you can do with your unused Ultra/Ulti Plug & Play Box:
1. Return your device to us via Arranged Pick-up:
Step 1: Please call Astro's Contact Centre at 03-9543 3838 to schedule an arranged pick-up by one of our courier partners.
Step 2: Just sit back and relax! A courier agent will come to your doorstep to retrieve the devices.
For Astro Ultra and Ulti Box customers
- No action is required.
- The new Disney+ app will be made available automatically on your Astro Box from 7 October 2026.
- You can sign in using the same email address or mobile number associated with your existing Disney+ account to start streaming.
For customers who watch on personal devices (e.g. mobile phones, tablets or Smart TVs)
- Download the new Disney+ app to continue streaming Disney+.
- You can sign in using the same email address or mobile number associated with your existing Disney+ account to start streaming.
- The current Disney+ app will remain available until 4 November 2026, giving customers time to make the switch.
- Samsung and LG Smart TV users are encouraged to download the new app before 20 October 2026.
After termination of Astro subscription, customer will be given two options of returning the Astro Box and SIM Card. The options available are:
a. At-Home Collection:
- Peninsular Malaysia customers are required to self-pack their Ultra Box or Ulti Box and SIM Card into a Flyers Pack provided by the appointed courier agent during collection.
- East Malaysia customers may hand over the Ultra Box or Ulti Box and SIM Card directly to pur appointed technician during collection.
OR
b. Self Drop-off: Customers are required to self-pack their Ultra Box or Ulti Box and SIM Card into a box.
- Peninsular Malaysia customers may drop the parcel off at any City-Link branch.
Operation hours for our appointed courier partner:
City-Link
Monday - Friday: 8:30am - 6:00pm
Saturday: 8:30am - 1:30pm
Sunday & PH: OFF
- East Malaysia customers may drop the parcell at any City-Link Branches listed below:
Operation hours for our appointed courier partner:
City-Link
Monday - Friday: 8:30am - 6:00pm
Saturday: 8:30am - 1:30pm
Sunday & PH: OFF
SARAWAK | |
Kuching | Lot.8826, Section 64, KTLD, Jalan Datuk Abang Abdul Rahim, 93450 Kuching, Sarawak |
Bintulu | Lot.3060, No 118, Ground Floor, Parkcity Commercial Square, Phase 2, Jalan Tun Ahmad Zaidi, 97000 Bintulu, Sarawak |
Miri | Lot.1440, Eastwood Valley, Industrial Estate Miri, 98000 Miri, Sarawak |
Sarikei | No. 6, Ground Floor, Jalan Mutiara, Lorong 1, 96100, Sarikei, Sarawak |
Sibu | No.2A, Jalan Wong Ting Hock, Lorong 3, 96000 Sibu Sarawak |
SABAH | |
Kota Kinabalu | Kota Kinabalu Branch, Lot No. 47A. Lot 1, 2-Storey Warehouse, Jalan Kilang, 88450 Kolombong Kota Kinabalu, Sabah |
Sandakan | Taman Nasalim,Lot 19, Ground &1st Flr Phase 7A Jalan Lintas Utara, 90000 Sandakan, Sabah |
Tawau | MDLD 6967, LOT 59 G/F SHOP FASA 3, Sri Perdana, 91100 Lahad Datu, Sabah |
Lahad Datu | Lot 5, Ground Floor, Lazenda Phase lll Shophouse, off jalan OKK Abdullah, 87007 Labuan, Sabah |
Keningau | Lot 14 Ground Floor, Adnan Shopping Complex, 89000 Keningau, Sabah |
Drop In Centre (EPM) | Blok A, Grd Floor, Lot 5-0 Bundusan Commercial Centre, Penampang, 88300 Kota Kinabalu, Sabah |
Astro's Plug & Play Box is our latest box where users can enjoy the latest Astro box simply by connecting it to the TV and internet. There is no longer a need to schedule or pay for an installation. By connecting your Plug & Play Box to home broadband, you will be able to-do the following:
- Watch your channels over the Internet. No more rain fade!
- Never miss your favorite shows again as you can stream LIVE events from the beginning, or simply pause and resume the program as you wish.
- Access a library of over 110,000 videos on demand. Catch-up or binge-watch full episodes whenever you like.
- Access your recordings anytime on TV or the Astro GO app via Cloud Recording.
Other features include pause on TV and continue watching on the Astro GO app, enhanced search capabilities and more.
You have exceeded the maximum number of registered devices allowed. To manage devices on Astro GO, go to Settings > Registered Devices to view / remove devices from the list of registered devices to your account.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
You may contact Astro's Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form
- Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance
You do not need to request for a reconnection as our system will detect your payment and process it immediately, provided you paid via a real-time payment channel.
Click here for a full list of our payment channels.
If you cancel your subscription before completing the 12-month contract period, an early termination fee may apply in accordance with your contract terms. The fee is calculated by multiplying your monthly subscription fee by the number of months remaining in your contract.
Yes, English subtitles are available for all movies. Additionally, Malay and Arabic subtitles are available for selected movies. In addition, selected titles will be dubbed in multiple languages such as Tamil, Telugu, or Malayalam.
Within the packs itself, it is not possible to replace or swap out specific services or content. These new packs are designed to provide the best value and content variety at an affordable price. We encourage you to enjoy your experience with the pack and if you’d like, to consider any suitable add-ons for content/service/apps to complement your viewing experience further.
You may still be using an older version of the Astro GO. To resolve this issue, please go to your respective app store and update your Astro GO app.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.
You can access your Prime Video Account on up to three (3) devices at a time (including your Ultra/Ulti Box), have up to 6 different profiles. However, you are only able to stream 2 devices concurrently for a single show/movie. To ensure a smoother streaming experience, please sign out from any unused devices.
Description | Benefit |
Profiles | Up to 6 profiles including Kids profile |
Concurrent streams | Up to 3 devices |
Simultaneous streams of same content | Up to 2 devices |
The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.
*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.
Multiroom (Astro Box) requires an Astro box to be set up and can be accessed through the regular satellite feed or streaming on home Wi-Fi. Meanwhile, the Multiroom (Smart TV) only requires a Smart TV and no installation is needed. Customers can download the Astro Smart TV app on the Smart TV to stream.
Only Astro customers with the Sports subscription as part of their Astro TV Pack (Bundle or add-on) will be able to enjoy the beIN SPORTS CONNECT app on their Ultra/Ulti Box.
SecureGo can only be linked to one (1) device per Astro ID for security reasons. This helps to prevent any fraud that compromises your Astro ID or use other devices to register for SecureGo using your Astro ID.
Although it is possible to pair the second mesh node unit with the first mesh, customers are advised to follow similar steps in setting up the Mesh Network by pairing the mesh unit with the WiFi router instead.
You can record your favourite shows, save them to the cloud storage and watch it across any of your devices (Astro Box, Astro GO devices, Multiroom Smart TV).
HBO Max is a brand-new streaming service in Southeast Asia, Taiwan and Hong Kong, raising the bar for quality entertainment. Offering a collection of blockbuster movies, groundbreaking series, iconic hits, best-in-class real-life stories from food, home, lifestyle and documentary, as well as family favourites. Dive into beloved brands and franchises like HBO, Harry Potter, the DC Universe, Cartoon Network, Warner Bros., Discovery and beyond. HBO Max delivers exclusive stories and elevates the streaming experience.
Starting 23 March 2023, Astro customers will be able to enjoy ZEE5 Premium’s exciting content offerings for only RM10.80/month on the big screen via their Ultra and Ulti Box, website or on the-go via the ZEE5 mobile app, available on Android and IOS devices.
The Multiroom (Smart TV) will mirror the subscription entitlement as per your primary subscription. However, radio channels and 3rd party apps such as Netflix, Disney+ are not available for consumption via Multiroom (Smart TV).
Effective from the bill date 9th July 2024 onwards, the Service Tax for the Broadband Bundle/Fibre Bundle will be streamlined at a rate of 6%. The prorated adjustment for your Pay TV subscription will be calculated based on 6% service tax rate on your next bill, following your current subscription's tax rate.
The iQIYI App is an on-demand video streaming service provided by iQIYI that was first launched in June 2019 in more than 191 countries providing the best Asian dramas to viewers across the world. iQIYI allows subscribers to watch all their favourite Asian entertainment including dramas, variety shows, movies and anime, with subtitles in multiple languages and equipped with Dolby Atmos for the most immersive experience at their fingertips.
Yes, customers who have upgraded their packages or reconnected their Astro service in February 2024 will be charged with 8% Service Tax from 1st March 2024, for services period on or after 1st March 2024.
For Astro Ultra Box or Ulti Boxes, there will be an itemised charge of "Box Fee” stated in your Astro bill.
You may enquire by submitting a Feedback Form. Please choose the following feedback type and issue:
Feedback type : Payment/Billing
Issue : I want to ask about a refund
OR
Reach out via Astro Official Digital platform i.e. Facebook or Chat. Our agent will assist on your request.
Yes, you will need to activate SecureGo again.
