1. Please standby computer/laptop to access to the internet and connection must be via LAN  (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.254 and below page will appear.

The default login of the router as below. If you have done a configuration on your router previously,  the password may be different.

Username: user
Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the left menu, choose Wireless 2.4GHz  and then click Basic Settings tab on the left menu to access to below screen.

6. You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences, then click "Save"  for the changes to take place.

Please reconnect to the new wireless name with the new password once completed.

7. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences for 5GHz by choosing Wireless 5GHz  then click Basic Settings.

Click "Save" for the changes to take  place and reconnect to the new wireless name with the new password once  completed.

STEP 1    

Check your current software version on your box.

If the software version updated (Refer to Table 1) , proceed to STEP 2.

If software version different from Table 1, click here for Software Update guide.

Once software is updated, tune to the impacted channel.        

If issue persist, proceed to STEP 2.

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STEP 2  

Run Test Satellite Frequency.    

Click here for the guide.

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If dCSS Scan Entrypoint Success, proceed to submit report here.

Guide to submit report:    

At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

Fill up all the required information and submit.    

Please indicate if you agreed  to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

You will receive appointment details via SMS within 48 hours.

If dCSS Scan Entrypoint Fail, proceed to STEP 3.

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‍STEP 3    

Proceed to Update Satellite Frequency.

Click here for the guide.
Once completed, tune to the impacted channel.

If issue persist, proceed to submit report here.

‍

Guide to submit report:    

At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

Fill up all the required information and submit.    

Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

You will receive appointment details via SMS within 48 hours.

You will be notified 30 days before the expiry on the renewal of subscription and can opt-out from auto renewal at least (2) days before the auto-renewal date.

If you want to opt-out of your auto-renewal for Disney+ Hotstar, please contact our Customer Contact Centre at 03 9543 3838 and speak to one of our customer service executives to change your package according to what suits you best at least two (2) days before the next auto-renewal date. Alternatively, please WhatsApp us at 03 9543 3838 and type DH Help for further assistance.

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Network Name (SSID) and the Password to follow your preferences, then scroll to bottom and click "Apply"  for the changes to take  place.

7. A warning box will popup, click "OK" for the changes to take place and reconnect to the new wireless name with the new password once completed.

8. Please wait until the connection reestablish.

Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.
 

If you did not receive the recovery email or verification code, please make sure that:

1. You are inserting the correct email or mobile number you used to register for your Astro ID.
2. Check your junk mailbox or spam folder.  

To find out which email or phone number you have used to register your Astro ID, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps" choose "Astro GO" 
 

We will get in touch with you within 48 hours to solve your enquirie

The amount you're charged depends on:

• Your contract period and how long's left of your minimum term from the date your subscriptions end, calculated in months.
• Your current box type - Ultra or Ulti/Other Astro Boxes
• The packages you subscribe to, including App services such as Disney+ Hotstar and Netflix

Please contact us through one of our platforms found here or Self-serve by logging in to Astro Self-Service Portal within 3-7 days before moving out and we will sort everything out for you!

No additional subscription is required. Video On-Demand (VOD) is a value-added service for all Astrro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR & PVR boxes). All you have to do is connect your decoder to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.

When you have reached the duration (years) needed for the upgrade, we will upgrade you into your new tier and your shiny new rewards will appear in the My Astro app. You are still eligible for all the rewards from previous tiers too.

You may switch to E-mail Billing or Paper bills to be notified of your bill and make payment. Kindly note that if you select to have Paper Bills, you will be charged a RM10 fee per bill.

STEP 1
Check on the adapter's power light.
If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
Otherwise, if the adapter's power light  is OFF, switch off the power for your box.

STEP 2
Ensure power cable is connected tightly.
Plug in power cable to different power socket and switch on the plug.
You should no longer be experiencing this  problem.
If issue remains, proceed to STEP 3.

STEP 3
Try a different power socket to connect the equipment.
Turn on the power socket and check the adapter's power light.

If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.

1. Please standby  computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.254 and below page  will appear.

If below box appear, please enter required details:

USERNAME: Administrator

PASSWORD: (ACCESS KEY AT THE RGW STICKER)

(These are the defaults, if you have done previous configuration on your router the password may be different)

4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.

A. Select "Home Network".

B. Click "WLAN: SSID" to proceed to next screen.

C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.

D. Please choose channel with lesser number of usage.

Example in below case, you may choose channel 4.

5. To configure wireless channel, please proceed with below steps.

A. Select "Home Network".

B. Click "WLAN: SSID" to proceed to next screen.

C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.

D. Please ensure below items:

i. WLAN Enable: Tick

ii. Interface Enable: Tick

iii. Change the Channel Selection to Manual

iv. Change the wireless Channel based on Step 4(D).

v. Once completed the selection, click the "Apply" button.

Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription. 

Below are channels that are not available on Astro GO:

1. TV3
2. TAYANGAN HEBAT HD
3. ART
4. NTV7
5. 8TV
6. TV9
7. VELLITHIRAI
8. AWESOME TV
9. STAR CHINESE CHANNEL
10. ARABIC RADIO & TV VARIETY
11. NJOI TV
12. NHK WORLD HD
13. FX HD
14. ASTRO BEST / FIRSTCHANNELS

Please be assured that Astro is continuously working on getting more content available on Astro GO.

Unfortunately, your Disney+ Hotstar access with Astro will be terminated as well. 

Mesh WiFi network refers to a unified wireless network that is formed by utilizing inter-connected WiFi nodes (Mesh devices) placed throughout the house.

All Astro customers who are actively using their username to log in will be notified via email or SMS two (2) weeks before this change takes place. Please refer to the guide below on how to check for your registered contact details:

For any NJOI-related information, please visit the NJOI Help & Support page at https://purchase.njoi.com.my/en-support

Most Astro customers are eligible to use the app, web, Ultra and Ulti boxes. You will only need to login with your Astro ID. Do note that your Astro ID must be linked to your Astro account to use the service. Click "Create now!' on the login page and you will be guided to create an Astro ID if you do not have one.

Surcharge is imposed by 3rd party payment collection partners for services rendered. Kindly note that customers may be charged a surcharge per transaction when bill payments are made via the following methods:-

Bill payments at selected petrol stations, convenience stores, retail/mobile shops, kiosk, and e-wallets may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (formerly known as Razer/MOL), ATX, MobilityOne, and e-Pay.

·       To find out more on how to make your bill payments, click here.

If you have more than one card registered for OTP payments, you will be asked to select the specific card to be used for that specific transaction.

No, Ultra Box is only available for Entertainment Pack and above only.

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2  

Navigate to Settings.

STEP 3    

Navigate to Parental Control and press "OK".

STEP 4    

Please enter your PIN (Default PIN is 0000).

STEP 5    

Navigate to your preferred category to block and press "OK".

Step 1:

Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address> 

Example: ASTRO EBILL 0156123412 abcdabcd@gmail.com

‍

Step 2:

Send SMS to 66688

Note: This request must be sent from account holder’s mobile/primary number 

‍

*Standard telco charges and Terms & Conditions apply

1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels

Customers with HD boxes can subscribe to the All-New Astro Pack without a box upgrade except if the customer request to move to OTT bundled pack which is mandatory to upgrade to Ulti or Ultra. 

Note: OTT is referring to either Netflix, D+H or both.

In support of the environment, customers are encouraged to opt for bill statements delivered for free via email or SMS for better savings as the Paper Bill Charge will be revised from RM7.00 to RM10.00 per bill/month, starting 1st August 2022. The Paper Bill Charge will be waived for customers who opt for e-Billing as their preferred bill delivery method.

Please rest assured that streamingapps labelled with "coming soon" 

will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches. 

Facebook: @Astro 
Instagram: @astromalaysia 
Twitter: @astroonline 

Kindly take note that streaming appslabelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.

Yes, you may upgrade to the Ultra Box if you are currently on the Entertainment or Movie Pack. If you are on the 500Mbps or 800Mbps plan, the upgrade will be free. However, a one-time fee of RM100 (excluding Govt. Tax) will apply if you are on the 50Mbps or 100Mbps plan. Please call or WhatsApp our Customer Contact Centre at 03-9543 3838 if you would like to make this upgrade. Please refer to the table below for the complete guide for Ultra Box upgrade:

Please note that only one Disney+ Hotstar access is bundled to each TV Pack subscription which allows two concurrent streams on Disney+ Hotstar. 

Please close and re-launc hthe Astro Fibre app, and you will be able to log in.

Your Disney+ Hotstar will be paused and will only resume once your Astro service is reinstated. 

Slow browsing using LAN cable

Looks like there is something wrong with your service connection.

Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.

Click here for Speed Test guideline.

Quick Info

A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
 

Slow browsing using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
 

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
 

ii) Concrete & Metals

Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
 

iii) Distance to Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
 

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.

2. Wireless Interference & Noise

You've probably never noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can  still cause interference. Some common causes of interference include:

i) Microwaves

ii) Bluetooth Devices

iii) Cordless Phone

3. Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel  overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.

 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.

Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.


Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Audio and press "OK".

STEP 4

Navigate to your preferred selection and press “OK”.

You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.0.1 and below page will appear.

4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)
 

Username: admin
Password: admin (or time123)

 

5. The router's web-based setup page should now appear. Please follow below steps for the configuration.

• On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab

• Please ensure Wireless RF Mode is Enabled.

• Click the drop-down arrow for Channel, then select your desired channel.
• Choose between 1 until 11 (Suggested 1,6,11).

• Click Submit. Router will auto reboot and connection re-establish after few minutes.

Your current additional RM20 rebate will be removed. However, you will still get to enjoy the standard bundle rebate accordingly.  

You may report the incident on WhatsApp at 03-95433838 by typing PNP and our dedicated agents will attend to your matter. Please have your Airway Bill tracking numbers ready for validation.

If a replacement box/Astro SIM card is deemed necessary, a new Plug &Play Box and a new Astro SIM card will be couriered to your service address.

Yes, starting 9 November 2021, these new packs will be Astro's default offering.

i.Initiate the app on your new Smart TV device, key in the unique code on the TV to your mobile

ii.You will see the list of devices on your mobile and choose the old device to be removed

iii.Your new Smart TV device will be added