Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
There are two ways for you to switch your preferred bill delivery method:
A. Customers can manage their account via the My Astro Portal by following these easy steps:
- Visit www.astro.com.my
- Select “My Account”, then select “Manage Account”
- Log in to My Astro Web using your Astro ID
- Select “Account”
- Under “Billing”, click on “Bill Delivery Method”
- Choose your preferred bill delivery method, then click “Proceed”
B. Customers can also manage their account via Astro’s mobile application, the My Astro app by following these easy steps:
- Open the “My Astro” app on your smartphone. If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
- Log in with your Astro ID
- Select “Account” in the navigation bar
- Select “Bill Delivery Method”
- Choose your preferred bill delivery method, then click "Proceed
You can request for a password reset by clicking on "Forgot My Password' at the login page.
If you're interested in subscribing to the HBO Max app via Astro, you can use the My Astro app through the following methods:
- App: Download the My Astro app from the Apple App Store, Google Play Store, or Huawei AppGallery.
- Web: Visit www.astro.com.my/max
- STB: You can subscribe HBO Max by either launching the HBO Max app OR the My Astro app on your Ultra/Ulti Box.
- WhatsApp: You can reach out to us via WhatsApp by typing "Hi" to 03-9543 3838. Then from main menu select Add-on Purchase -> Enter code HBOMAXULT.
Only Astro customers with the Sports subscription as part of their Astro TV Pack (Bundle or add-on) will be able to enjoy the beIN SPORTS CONNECT app on their Ultra/Ulti Box.
Customers who downgraded their package from Astro Broadband Bundle/Astro Fibre Bundle to Astro TV Pack only will be charged 8% Service Tax effective 1st March 2024 onwards. Any adjustment or proration charges incurred before the downgrade will be calculated based on 8% service tax in the next bill, in line with the latest package downgrade.
In your first Astro bill, the first month's bill will be deducted accordingly excluding tax. You will still need to pay the full tax amount for your first month as per your first month's bill.
Note: Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre + TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.
You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.
Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.
The Astro Fibre App is supported on all iOS devices version 16 or later and Android devices version 9 or later. To download the app, you may visit your mobile app store and search for “Astro Fibre App”. Alternatively, you may install the app on your mobile device by clicking here (Google Play Store) or here (iOS App Store).
Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.
Please make sure that:
- You are entering the correct account holder's information while linking, ie: I/C number, passport number, Astro account number or Smart card number.
- You are linking to an Astro account (NJOI customers will not be able to log into Astro GO).
- Your Astro account is not currently linked to any other Astro ID. If your Astro account is currently linked to another Astro ID, you will see a red notice.
To find out which Astro ID is currently linked to your account, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps"
Yes, watching on the Astro Smart TV app will utilise one (1) of your Astro Go concurrency.
You can recover your Netflix subscription here.
Refund fee is subject to your processing bank. However, Astro did not impose refund processing fee.
You may still be using an older version of the Astro GO. To resolve this issue, please go to your respective app store and update your Astro GO app.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Netflix changes their prices and plans from time to time to reflect the improvements that they make to the service. They continue to invest heavily in great new shows and films, to deliver great value for money.
Please be sure to take your decoder, satellite dish, smartcard, remote control and all other fixtures after dismantling is done by the technician.
The new Astro X3 packs and existing Astro One packs differ in how customers access Astro services and content, as shown below:
Feature | Astro X3 | Astro One Pack | |
With Contract | Without Contract (available December 2026 onwards) | ||
Contract Duration | 12 Months | No Contract | 24 Months |
Set- Top Box | No | No | Yes |
Viewing Method | Smart TV, Mobile, Tablet via an app (All supported devices) | Smart TV, Mobile, Tablet via an app (All supported devices) | Set Top Box (Ulti/Ultra Box) (Selected devices for Astro GO) |
Installation | No (App download required) | No (App download required) | Yes (Installation fee required for installer-assisted installation) |
Total Channels | 80+ | 80+ | 86+ |
Radio Channels | Not available | Not available | 26 radio channels |
Content Add-Ons |
| Not available |
|
Supported OTTs |
| Not available |
|
Service Add-Ons | Go Plus | Not available |
|
No. of Simultaneous Viewing | 2 screens (2 Smart Devices with maximum 1 Smart TV at any point of time) | 2 screens (2 Smart Devices with maximum 1 Smart TV at any point of time) | Up to 5 screens (1 Set Top Box + 4 Smart Devices) |
Astro GO (Companion App) | Yes | Yes | Yes |
Maximum Resolution | 4K UHD | 4K UHD | 4K UHD |
ID Verification at sign-up | Required | Not required | Required |
If you can’t remember the email address or mobile number linked to your Disney+ account, please WhatsApp or call Astro’s Customer Service at +603 9543 3838.
No, there will be no changes to your existing Astro subscription, package, pricing, or services. You can continue enjoying your current Astro experience as usual. The launch of Astro X3 does not affect your existing subscription unless you choose to make changes to your plan.
Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:
- My Astro
- Astro GO
- HBO GO
- Disney+
- iQIYI
- TVBAnywhere+
- beIN Sports Connect
- SYOK App
- AWANI App
- Astro Website
- Ideaktiv portals
You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).
No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.
You are attempting to play a content that is not part of your subscription. If you are not able to play a content that you are subscribed to, proceed to submit report via WhatsApp or
Feedback Form
.
There several possible reasons for a faulty SIM card. You may visit Astro's Help & Support page and scroll to 2. Technical Troubleshooting - Ultra Box / Ulti Box to find the scenario that best matches your situation. Then follow the troubleshooting steps provided.
Starting
12 December 2023
, users must log in using their
registered email address
,
mobile number
, or a
social account
(Facebook, Google, or Apple) to access any of Astro's digital platforms, including
My Astro
,
Astro GO
, and
Astro's official website
.
Your bill will be waived upon request.
If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.
Astro X3 Packs are available in two contract options:
- 12-Month Contract Plan – Customers are required to fulfil a one-time 12-month contract commitment. There is no contract renewal required after contract expiry.
- No-Contract Plan – Customers who prefer greater flexibility may subscribe to a no-contract option, which will be available from December 2026 onwards.
For self-installation, in your first bill upon activation of your Plug& Play Box, the activation fee will be included as a separate line item in your bill alongside the subscription fee.
If you choose to install the Plug & Play Box via installer, you can pay the installation fee and activation fee directly to the installer upon installation. This will be reflected in your next bill itemised as setup fee.
Unfortunately, this Astro Fibre App is only supported with RG21 or RG31 (launching soon) router. For any enquiries, please contact our Customer Contact Centre at 03 – 9543 1543 and an Astro agent will be available to assist you immediately.
Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice
All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.80/month by visiting www.astro.com.my/zee5.
Please follow the steps below to subscribe:
Step 1: Go to www.astro.com.my/zee5
Step 2: Log in with your Astro ID
Step 3: Key in your email address and proceed to add ZEE5 to your bill
Step 4: Now, enjoy all your favourite shows on ZEE5!
No, the Service Tax is a tax payable entirely to the Government. Astro acts as a collection agent for the Government.
If you see this message, it means the maximum number of devices currently streaming on your Astro account has been exceeded.
Please perform the following checks and troubleshooting steps:
1. Stop Streaming on Other Devices
- Check if Astro is currently being streamed on other devices linked to your account.
- Close the Astro app or stop playback on any unused devices.
2. Wait a Few Minutes
- If a streaming session was recently ended, it may take a few minutes for the system to update.
3. Try Again
- Return to your device and attempt to stream the content again.
4. Check Your Device Usage
- Go to www.astrogo.com.my or open the Astro GO app.
- Log in using your Astro ID and password.
- Review the list of registered devices.
- Remove a device that you no longer use.
- Return to your new device and try signing in again
If you are unable to remove a device or continue to see the error message, proceed to submit report via WhatsApp or Feedback Form and provide:
- Astro ID use
- Smart TV model
- OS version
- Error reported on device
This will help our support team investigate and assist you further.
Note: Please be aware that only one Smart TV device is allowed per account at any point in time.
Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you'll love.
Astro customers with an internet-connected Ultra Box or Ulti Box can access the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website.
You can use your existing Prime Video account to access Prime Video on the Ultra/Ulti Box however, if you would like to enjoy the Prime Video for 2 months without additional cost, you may register with a new mobile number/email address. Alternatively, you can activate the 2-month access period using the same mobile number or email address associated with your Prime Video account after your current subscription ends, anytime between 24 April 2025 and 23 June 2025.
Astro does not provide installment plan facilities. You are advised to pay your charges before the due date, as per your monthly bill statement.
Please make sure that:
- You are logging in with the correct registered Astro ID (email or phone number) and password. If you can’t remember your password, please proceed to use the “forget password” function.
- You have an Astro ID that is linked to an Astro account. (note: NJOI – linked users will not be able to log into Astro GO)
- Your Astro account is active and not under suspension.
If the above points have been met, you may try some quick solutions below:
- Clear the cache on your browser or app.
- Check if you have the latest version of the browser or app.
- Log out and log back into the browser or app.
- Relaunch the browser or app.
- Restart your mobile device.
- Restart your internet connection.
You may contact Astro's Contact Centre (03 - 9543 1543) to process the cancellation.
The Mesh WiFi device(s) needs to be returned upon service termination via an arranged pick-up by our installers.
Multiroom (Astro Box) requires an Astro box to be set up and can be accessed through the regular satellite feed or streaming on home Wi-Fi. Meanwhile, the Multiroom (Smart TV) only requires a Smart TV and no installation is needed. Customers can download the Astro Smart TV app on the Smart TV to stream.
You can have up to five (5) devices registered to your account at any given time. However, you can only stream from one (1) device at a time.
Unfortunately, you can't watch on My Astro. However, Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.
You can still download the My Astro app to browse our latest content, rent movies, receive reminder for new shows, and claim exclusive rewards that is related to our content.
📺 Not sure what to watch?
📱 Download the My Astro app to:
- Discover trending shows & movies
- Search by category or title
- Get notified on new shows
Viu is available on the Ultra/Ulti Box for Astro customers to enjoy, as well as www.viu.com and
the Viu mobile app. If you have yet to upgrade to our latest Ultra/Ulti Box, please reach out to us
via WhatsApp by typing “Hi” at 03-9543 3838.
Currently, you can only select one Netflix subscription at a time. Your available options include the Basic 24 Months, Standard 24 Months, or Premium 24 Months plans.
