We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

Astro Quick Pay is a convenient method to check your Bill Summary, Account Status and pay Astro bills at your convenience with immediate payment posting, right from home. Visit Astro Quick Pay to pay your bill now.

Please note that only one Disney+ Hotstar access is bundled to each TV Pack subscription which allows two concurrent streams on Disney+ Hotstar. 

STEP 1    

On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

STEP 2    

Select the channel you would like to remove as favourite and press "OK".

STEP 3  

Select "Remove from Favourite" and press "OK".

STEP 4    

You are successfully removed the channel from favourite list when this screen appears.

Tap on the "Account' tab on the navigation bar and scroll to "Billing' section. Tap on "Bill Statement' to view any bill statement up to six (6) months.

STEP 1
On your remote, press the Home button and the Home Page will be displayed on your screen.



STEP 2
Navigate to Profile.



STEP 3
The Profile Selection Screen will be displayed. 



STEP 4
Navigate to Edit Profile.



STEP 5
Choose a profile to edit.




STEP 6
Choose a new Profile Picture and press “OK”.


 

STEP 1    

Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

STEP 2    

Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.

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STEP 3  

Put the box on standby mode.

STEP 4

Press and hold the Home button on the box.

STEP 5    

Wait until "boot" appear on the front panel and released.

STEP 6

When “boot” appears, press “Standby”,  “Left “, “Up” continuously until Auto Update appear on box screen and Software Update progress on TV.

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‍

STEP 1    

Switch OFF the power of your box and make sure that the adapter's power light is off.

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STEP 2

Switch ON the power of your box and make sure that the adapter's power light is on.

STEP 3

Press Standby, Ch+, Standby keys on the box simultaneously when the "boot" message appears on the box front  panel.

The Software Update progress screen will appears.    

The update will take 10 - 15 minutes to complete. Please be patience.

STEP 1  

Switch OFF the power of your box and make sure that the adapter's power light is off.

STEP 2    

Switch ON the power of your box and make sure that the adapter's power light is on.

STEP 3

Press the standby button repeatedly after switch on the power.

STEP 4

Press "OK".

STEP 5    

The Software Update progress screen will appears.

The update will take 10 - 15 minutes to complete.

Please be patience.

Starting 16 February 2024, you may be asked to perform Astro ID verification when you log in to their Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro etc. This 2-step process encompasses verifying your email address or phone number and re-entering of your existing password.
 

There are various offers currently available for both existing and new customers:

• Existing Astro TV Customers

You may choose from a selection of Astro Fibre speeds from 50Mbps to 800Mbps to accompany your Astro TV Packs from as low as RM60/month for 50Mbps or RM90/month for 100Mbps. That is more than RM900 of savings in total across all speed plans from 50Mbps to 800Mbps. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months if you subscribe within 24 November 2023 to 31 May 2024. This is part of Astro’s initiative to give better value to support loyal customers, and the full details of this offer are as follows:

Sign Up Speed	Upgraded Speed	Upgrade Duration	Original Price	Promotion Price	Rebates
50Mbps	100Mbps	24 months	RM99/month	RM60/month	RM39/month
100Mbps	500Mbps	24 months	RM129/month	RM90/month
500Mbps	800Mbps	24 months	RM189/month	RM150/month
800Mbps	N/A	N/A	RM249/month	RM210/month

*Offers applicable to non-Primary Pack bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 January 2024.
 

• For New Astro Customers

​Save more than RM600 by choosing the Sports or Movies Pack plus any speed starting at only RM164.99/month. Alternatively, new customers can also opt for the Primary Pack + Astro Fibre 50Mbps package for RM139.99/month as a perfect introductory package to Astro. On top of this offer, you will also get to enjoy a complimentary speed upgrade for  24 months. 
 

Sign Up Speed	Upgraded Speed	Upgrade Duration	Original Price	Promotion Price	Rebates
50Mbps	100Mbps	24 months	RM99/month	From RM70/month	Up to RM39/month
100Mbps	500Mbps	24 months	RM129/month	From RM100/month
500Mbps	800Mbps	24 months	RM189/month	From RM160/month
800Mbps	N/A	NA	RM249/month	From RM220/month

*Promotion price is applicable for Astro Fibre bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 May 2024.
 
 

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Audio and press "OK".

STEP 4

Navigate to your preferred selection and press “OK”.

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the  site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

1. Try loading the site on a different device.

Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

If the website doesn't load on another  device, the problem is either with the network or the website itself.
 

2. Restart your computer.

Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
 

3. Try loading the site in a different browser.
 

There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can  load the website.
 

4. Temporarily disable your antivirus program.

Your antivirus software may be interfering with your ability to load certain websites.

Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
 

5. Reset your modem and router.

Traffic to or from a certain website may be getting tripped up by your  modem or router. Resetting these devices may allow you to access the website again.
 

6. Check your computer's date and time settings.

If your date or time is set incorrectly, you may not be able to  connect to secure (https://) websites.

Check your computer or mobile device's clock to make sure that it is  set to the correct time and date.
 

7. In the event the problem persists, please provide below details for further escalation:

   i. List of websites effected.

   ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.

   iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.

   iv. Run the Ping Test -  Please click here for Ping Test guideline.

Once you've  gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.

Yes, you can. Go to the Account tab and scroll to "Subscription' section. Select "TV pack', select "Main room' or "Multiroom' and then click the "Refresh' button.

Discover thousands of movies and series you'll love, and we are continuously expanding. If you would like to enjoy more movies on top of your current subscription, press the Home button and select On Demand. Use the arrow keys to scroll to Store. Pick and choose to rent any movie for up to 48hours.

If your account is suspended or disconnected, you will retain the existing subscription when you reconnect. However, if you plan to make any changes after the reconnection, you can only select from the new packs.

You may use the same feedback form and choose below options.

Category: I would like to request for refund

Sub Category: Request for Refund

Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp “SWITCH” to 03-9543 3838 and an agent will assist you. 

Find out more of our new packs at https://product.astro.com.my/tv

You may click here to Login and proceed to secure your Astro ID by linking it to your Astro account. If you do not have an Astro ID, please follow the steps in below to create one. You may also choose to log in or create Astro ID with your social accounts (eg. Facebook, Google and Apple).

Currently, you may only add a maximum of five family members to the Astro Fibre App. However, kindly note that we are working on allowing users to add more family members in the future.

Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to Multiroom (Smart TV) at RM29.99 per month (excl. any govt. tax), and simply download the Astro app on your second TV-screen and connect to your home Wi-Fi to stream.

STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.


STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


STEP 3
Switch on the power for your box and make  sure that the adapter’s power light is on.
Please wait for 5 minutes.


STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem. 
​

To be eligible, you'll need to be an Active Astro Pay TV customer with a valid Astro ID.

An Active Astro customer refers to a subscriber of the Astro Service, whose account is current and active with no outstanding payments due and who has not breached the Astro subscription agreement nor given any instructions to terminate and/or suspend his/her subscription to the Astro Service.

Each account you hold is entitled to one (1) tier status based on the longest active smartcard.

Starting 1 April 2024, Astro’s Chinese content offering on our Primary & Family Pack is now bigger than ever with the addition of up to 10 channels featuring the latest Chinese primetime dramas, variety and current affairs programmes as well as great selection of movies and musical shows. These are the channels available in the Primary & Family Pack at no additional cost:

• Celestial Movies (CH309)
• TVB Jade (CH310)
• Astro AOD (CH311)
• TVB Entertainment News (CH317)
• TVB Xing He (CH319)
• TVBS Asia (CH320)
• NHK World (CH398)

Kindly click here to discover all the exciting programmes that are available in these channels.

Astro's Plug & Play Box is our latest box where users can enjoy the latest Astro box simply by connecting it to the TV and internet. There is no longer a need to schedule or pay for an installation. By connecting your Plug & Play Box to home broadband, you will be able to-do the following:

• Watch your channels over the Internet. No more rain fade!
• Never miss your favorite shows again as you can stream LIVE events from the beginning, or simply pause and resume the program as you wish.
• Access a library of over 110,000 videos on demand. Catch-up or binge-watch full episodes whenever you like.
• Access your recordings anytime on TV or the Astro GO app via Cloud Recording.

Other features include pause on TV and continue watching on the Astro GO app, enhanced search capabilities and more.

Broadband Deal bundle are recommended packages offered to customers with higher rebate as compared to Broadband Non-Deal bundle.

By default, the band steering featured is disabled. Follow these steps to enable it.

Note: Band Steering is called Dual-band Combination in the router web interface.

 

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.

 

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user
Password: user

 

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

6. Click on Dual-band Combination button to enable the Band Steering.

7. A pop-up message will appear showing "The device network may be disconnected when dual-band combination is enabled". Click "OK" to proceed.

8. Set the Wi-Fi name and Wi-Fi password based on customer's preferences. Then click "Apply" for the changes to take place.

Please reconnect to the new Wi-Fi name with the new password once completed.

 

Yes, customers will be charged 8% Service Tax for packages purchased after 29th February due to the implementation of the 8% Service Tax starting 1st March 2024.
 

Surcharge is imposed by 3rd party payment collection partners for services rendered. Kindly note that customers may be charged a surcharge per transaction when bill payments are made via the following methods:-

Bill payments at selected petrol stations, convenience stores, retail/mobile shops, kiosk, and e-wallets may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (formerly known as Razer/MOL), ATX, MobilityOne, and e-Pay.

·       To find out more on how to make your bill payments, click here.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to My TV and press "OK".

STEP 3  

Navigate to Bookings and press "OK".

STEP 4    

Your list of your booking programs will  be displayed.

STEP 1    

On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

STEP 2    

Select the channel you would like to unlock and press "OK".

STEP 3    

Select "Unlock Channel" and press "OK".

STEP 4    

Enter the PIN to unblock the channel.

STEP 5    

You are successfully unlocked the channel when this screen appears.

BYOND / PVR / Ultra Box

To dismantle ONLY - FOC
‍
To reinstall ONLY – RM65
‍
To dismantle and reinstall - RM65

‍

Broadband / IPTV

Relocation within 6 months of contract start will be charged a RM500.00 relocation fee, and the contract will be renewed to a new 24-month contract.

Relocation after 6 months of contract start will have their contract renewed to a new 24-month contract.

‍

Note For IPTV Customers: 

1. Upon relocation request, all exiting IPTV customers will be converted to our Astro & Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug & Play without satellite dish.

2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug & Play service, no satellite dish is required, hence no extra charge will be incurred.

‍

‍

*Please note that additional charges may apply if the reinstallation process requires extra cables/fixings.

When Band Steering is enabled, only one SSID network name with one password is available. Example:

i.SSID: SSID, Password: 12345678

The Malaysia Communication and Multimedia Commission (MCMC)has issued a directive to all telecommunication companies (telcos) to block the sending and receiving of SMS with URL links. The move is aimed at preventing users from becoming victims of online scams. This exercise is applicable for all person-to-person SMS with URL links sent to or received from local and international mobile numbers, which has already taken effect as of 2 May 2023.

Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:

1. My Astro
2. Astro GO
3. HBO GO
4. Disney+ Hotstar
5. iQIYI
6. TVBAnywhere+
7. beIN Sports Connect
8. SYOK App
9. AWANI App
10. Astro Website
11. Ideaktiv portals

You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).

In support of the environment, customers are encouraged to opt for bill statements delivered for free via email or SMS for better savings as the Paper Bill Charge will be revised from RM7.00 to RM10.00 per bill/month, starting 1st August 2022. The Paper Bill Charge will be waived for customers who opt for e-Billing as their preferred bill delivery method.

If you would like to upgrade your pack to include Disney+ Hotstar Premium, please contact Astro Customer Contact Centre at 03 9543 3838. Alternatively, please WhatsApp Astro at 03 9543 3838 and type DH Help for further assistance. 

Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.

You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.

The matches will be available on the channels Astro Arena Bola (CH803) and Astro Arena Bola 2 (CH804), On Demand and Astro GO.

 

1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels

You can proceed with below troubleshooting if the weather is good. Ortherwise, you may try again later.

STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.


STEP 2
Navigate to SETTINGS and press “OK”.


STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.


STEP 4
Refer to the signal strength % shown on the top left of your screen.
If it is 65% or higher, please go to WhatsApp to receive further help.
If it is below 65%, please go to STEP 5.


STEP 5
Switch off the power for your box and make sure that the adapter’s power light is off.


STEP 6
Unscrew the satellite cable from the box and pull it out.


STEP 7
Plug the satellite cable back into the box and screw it back securely.


STEP 8
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.


STEP 9
Turn on your box. You should no longer be experiencing this issue.
If issue persist, please attach a picture of your General tab of the STB Diagnostics for assistance.

Centralized Dish
 If issue persist under a centralised satellite dish, please refer to your respective Building Management before contacting our agents.

You may check your bills and outstanding via:

• Channel 200 from your Astro Box.
• Astro Self Self-Serve Portal or MyAstro App via this link.
• WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.

Option 1

1. Please turn off  all devices (Modem and Router). By restarting your modem, you can isolate the  possibility of overloaded processes in the modem, which would impact its  performance.
2. Ensure both cables on Modem (LAN Port  1) and Router (Internet Port) are properly connected.
    

Modem connection

Router connection

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN port) to PC/ Laptop.

4. If you have change the password in Selfcare Time portal recently,  please change the router configuration follows the new password made in Selfcare, but if you didn't make any changes, please go to Step 5.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

 

Option 2/ Option 3

1. Please turn off all devices (Modem and  Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Gently remove fiber optic cable and blow / wipe the tip of the fiber cable. This is to clean up the cable in order to avoid any interferences.
3. Re-insert the fiber cable to the optical port behind the modem.
4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

 

Modem Connection

Router Connection

5. Make Sure both cables on Modem (LAN Port 4/ LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.

6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
 

Option 4

1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.


Option 5

1. Please ensure LAN cable is directly connected to modem port LAN 1.

2. Please use different LAN port if LAN 1 port is still off / not working.

3. If the issue persists, submit your feedback form for further assistance.

No, the Astro Fibre App is available for Astro Fibre customers with the RG21 router only.

Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.

For Astro Fibre, you may choose from a selection of Broadband speeds from 100Mbps to 800Mbps for as low as RM129/month and receive a free WiFi 6 router & Astro Fibre App. On top of this, you will also get to enjoy a complimentary speed upgrade for 24 months. A new 24-month contract will begin upon successful installation and full details of this offer are as follows:

Astro Fibre Standalone Price per month
100Mbps	500Mbps	800Mbps
RM129 (speed upgrade to 500Mbps for 24 months)	RM189 (speed upgrade to 800Mbps for 24 months)	RM249

Once your Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.

1. Ensure that all cables have been plugged out of the old Astro box. To remove the white satellite cable from your old Astro box, simply hold the cable, twist, and gently pull.
2. Set aside these items to be ready for our delivery partner to pick up from you:

• Old Astro Box
• Old Astro Smartcard/SIM Card (leave this in your Astro Box)

3. When a courier arrives at your residence, do confirm that they are collecting items on behalf of Astro.
4. Allow the courier to check the serial number of the Astro box.
5. Hand them all the items for return, and you're done!

Option 1

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

Modem connection

Router connection

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN  port) to PC/Laptop.

4. If you have change the password in Selfcare Time portal recently, please change the router configuration follows the new password made in  Selfcare, but if you didn't make any changes, please go to Step 5.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
 

Option 2 / Option 3

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.

2. Gently remove fiber optic cable and  blow / wipe the tip of the fibre cable. This is to clean up the cable in  order to avoid any interferences.

3. Re-insert the fiber cable to the  optical port behind the modem.

4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

 

Modem Connection

Router Connection

5.  Make Sure both cables on Modem (LAN Port 4 /LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.

6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after  reboot.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.


Option 4

1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.

Option 5

1. Please ensure LAN cable is directly connected to modem port LAN 1.

2. Please use different LAN port if LAN 1 port is still off / not working.

3. If the issue persists, submit your feedback form for further assistance.

The RM15 monthly rebate (before Govt. Tax) will be applicable to all on-going Multiroom Smart TV subscriptions until further notice. However, in the event of rebate expiry, Astro will notify impacted customers in advance via email or SMS. To update your contact details, please reach out via a feedback form here.

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

Please see the table below for the offers available for residential customers.

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Notes:

·      Installation fee includes Government tax.

·      Monthly subscription fee does not include Government tax.

·      The Ulti Box offers in the table above include a contract Period of 24 months with a pro-rated early termination fee of RM600 (excluding Government tax).

·      The installation fees listed in the table above applies for a standard installation of the Ulti Box in your home. Additional charges may apply for non-standard installation.

·      * Existing customers with monthly pack >RM100 are recommended to select Ultra Box @ FREE Installation fee with 24 months contract.

·      ** New customers with monthly pack >RM100 are recommended to select Ultra box @ RM99 installation fee with 24 months contract.

·       You may visit https://product.astro.com.my/box to find out more details about Astro Ultra Box.

·       Ulti Box installation is free for Astro & Broadband customers for Starter Pack and above. A separate list of TNC’s will be applicable for this offer.

Your account number will be used to identify/verify you for all After Sales-Services. You may also use your mobile number/ Astro smart card number/ NRIC number or Astro Box number.

To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.