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100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

❯ ❮
Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

❯ ❮
Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

❯ ❮
Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

❯ ❮
Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

❯ ❮
Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

❯ ❮
Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 

Nationwide Installation

 

Applying for

UniFi  Maxis  Astro  Njoi 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


WHERE DO I GO TO FIND OUT MORE ABOUT THE MULTIROOM (SMART TV) APP?

For more info on the product including offers and setup, visit product.astro.com.my/multiroom


WILL I BE CHARGED AN 8% SERVICE TAX ON THE SWITCHING FEE FOR A FUTURE-DATE ORDER THAT FALLS ON OR AFTER 1ST MARCH 2024?

Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.
 


I ALREADY HAVE ULTRA BOX. HOW DO I USE ALL THE NEW FEATURES?

Check out our user guide for a quick and easy way to get started!
 

Download our user guide in English

Download our user guide in Malay

Download our user guide in Chinese

Do you need more information? Watch our Astro Ultra How to videos here.


I FORGOT MY PASSWORD; WHAT DO I DO NOW?

Please follow the steps below to reset your password:


I DO NOT WISH TO CONTINUE SUBSCRIBING TO ASTRO GO+ AND I HAVE MORE THAN 200 HOURS OF RECORDED CONTENT. WHAT WILL HAPPEN TO MY RECORDED CONTENT?

Your cloud recording space will revert to 200 hours by default. If your current recordings exceed 200 hours, the system will delete the exceeded hours once you have stopped the Astro GO+ subscription starting with the oldest recordings first.


HOW WILL THE INITIATIVE IMPLEMENTED BY THE GOVERNMENT AFFECT ASTRO CUSTOMERS?

This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.  

 

Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.


HOW DO I ACCESS THE DISNEY+ HOTSTAR APP ON THE ULTRA OR ULTI BOX?

Please first ensure Disney+ Hotstar access is included and has been activated as part of your Astro subscription. Once you have completed your activation process, you can enjoy Disney+ Hotstar on the Ultra box with these simple steps:

  • Step 1 -Press "Home' on your Astro remote control. On the apps rail, select "Disney+ Hotstar' app > OK > My Account


ARE THERE ANY PLANS TO BRING BACK THE PPV DAILY PASSES ON CH200 IN THE FUTURE?

Should there be any changes in plans we will keep our customers informed on any new development.


HOW DO I CHECK MY ACCOUNT BALANCE?

Step 1:
Type ASTRO<space>BAL<space>10-Digit Astro Account No. 
Example: ASTRO BAL 08XXXXXXXX

*Standard telco charges and Terms and Conditions apply

Step 2:
Send SMS to 66688

 


NO AUDIO - HD ENABLED BOX

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Digital Audio Settings.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.


I'M CURRENTLY A MOVIES PACK CUSTOMER. MUST I SUBSCRIBE TO THE NEW PACKS TO CONTINUE TO ACCESS HBO GO?

No, you are still able to access HBO Go on your current Movies pack.


WILL I NEED TO VERIFY MY ASTRO ID EVERYTIME I LOG IN?

Not to worry, you will only need to verify your Astro ID once. After that, you may log in to your account as usual.


IS THERE A MINIMUM SUBSCRIPTION FEE IN ORDER FOR ME TO MAINTAIN MY PVR BOX?

To continue enjoying your PVR decoder and service, you must maintain a minimum monthly subscription fee of RM60 (not inclusive of the recording fee and Govt. Tax).


IF I TERMINATE THE ASTRO & BROADBAND CONTRACT WITHIN 24 MONTHS, WILL I NEED TO PAY ADDITIONAL PENALTY FEES FOR THE MESH WIFI DEVICES ON TOP OF THE EXISTING PENALTY FEE?

Yes, you will need to pay additional RM25 per remaining contract months per unit on top of the standard Broadband penalty fee should you terminate the contract within 24 months.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    11. I HAVE A USERNAME BUT DO NOT HAVE AN ASTRO SUBSCRIPTION; WHAT DO I DO NOW?

    You may visit any of Astro's digital platform that you would like to log into. Then, create a new Astro ID using your existing email address or mobile number. After creating your new Astro ID, please use it to log into our digital platforms moving forward.


    CAN I RESTRICT PROGRAMMES FROM BEING VIEWED BASED ON THE AGE RATING?

    Yes, you can restrict programmes based on the age rating by going to "Settings” > “Parental Controls & Profiles” on your Astro Box and Astro GO app. Alternatively, you may also create a Kids Profile that provides security with a 4-digit PIN to exit and accessibility to kids-friendly channels and On Demand content only.


    WHEN I CREATE A NEW NETFLIX ACCOUNT TO LINK TO MY ASTRO BILL, WILL I LOSE ALL MY CURRENT WATCHING HISTORY IN NETFLIX?

    You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.


    WHEN IS THE 8% SERVICE TAX EFFECTIVE?

    It will begin on 1st March 2024 and onwards.
     


    HOW MUCH WILL IT COST FOR RELOCATION?

    BYOND / PVR / Ultra Box

    To dismantle ONLY - FOC
    ‍
    To reinstall ONLY – RM65
    ‍
    To dismantle and reinstall - RM65

    ‍

    Broadband / IPTV

    Relocation within 6 months of contract start will be charged a RM500.00 relocation fee, and the contract will be renewed to a new 24-month contract.

    Relocation after 6 months of contract start will have their contract renewed to a new 24-month contract.

    ‍

    Note For IPTV Customers: 

    1. Upon relocation request, all exiting IPTV customers will be converted to our Astro & Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug & Play without satellite dish.

    2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug & Play service, no satellite dish is required, hence no extra charge will be incurred.

    ‍

    ‍

    *Please note that additional charges may apply if the reinstallation process requires extra cables/fixings.


    AM I ABLE TO SUBSCRIBE FOR VIDEO ON DEMAND?

    No additional subscription is required. Video On-Demand (VOD) is a value-added service for all Astrro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR & PVR boxes). All you have to do is connect your decoder to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.


    WHO IS ELIGIBLE FOR THE OFFERINGS AVAILABLE IN ASTRO FIBRE’S SPEED UPGRADE CAMPAIGN?

    New and existing Astro customers will enjoy rebates up to RM39/month for 24 months when they subscribe to selected Astro Fibre TV bundles and a FREE speed upgrade for all customers who subscribe within the promotion period.
     


    SET TV TO SYNC TO ASTRO REMOTE CONTROL - ULTRA BOX / ULTI BOX

    STEP 1  

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2  

    Navigate to Settings.

    STEP 3    

    Navigate to Remote Control Settings and press "OK".

    STEP 4  

    Follow the steps appear on the screen to sync your Astro remote.


    MAXIS - HUAWEI ROUTER

    1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

    3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

        The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

        Username: administrator

        Password: Router S/N (Available on the sticker at the back of the router)

    4. Once you have successfully login, the router's web-based setup page will appear.

    5. At the top of the page, click Wi-Fi Configuration to configure the Wi-Fi parameters.

    6. You may change the Wi-Fi Name and the Password to follow your preferences, then click "Save" for the changes to take place.

    Please reconnect to the new wireless name with the new password once completed.


    CHECK SMART CARD STATUS FROM STB DIAGNOSTICS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2  

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Take a look at the Smart Card Status.


    WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING TO ASTRO FIBRE?

    Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.


    ASTRO FIBRE - HUAWEI K562E

    Huawei K562e

    1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

    2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, type http://192.168.100.254 and below page will appear.

    Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

    Username: user

    Password: user

    4. Once you have successfully logged in, the router's web-based setup page will appear.

    5. At the top of the page, click More to configure the WiFi parameters.

    6. From the left menu, select WLAN and choose Wi-FI Advanced Network to access the screen below.

    7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

    8. Then, click "Apply" for the changes to take  place.

     


    WHAT WILL HAPPEN TO MY NETFLIX ACCOUNT IF I CANCEL MY ASTRO SERVICE OR CHANGE MY ASTRO PACKAGE?

    If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.


    MODEM NO POWER - ASTRO FIBRE

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

    3. If issue persists, submit your Feedback Form for further assistance.


    CHANGE STANDBY MODE - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Standby Mode and press "OK".

    STEP 4

    Navigate to your preferred selection and press "OK".

    STEP 5

    Navigate to Save and press "OK" to confirm your selection.


    WHAT IS THE WARRANTY ON THE ULTRA/ULTI PLUG & PLAY BOX?

    The Ultra/Ulti Plug & Play Box comes with a one-year box hardware warranty.

    For self-installation, there is a warranty seal at the bottom of the Ultra/Ulti Plug & Play Box, which must not be removed or tampered with as this would void the one-year Ultra/Ulti box hardware warranty.


    WHAT IS ULTI BOX?

    Astro introduces the new Ulti Box with a redesigned new interface, Cloud recording feature, enhanced search capabilities and more. Just connect the all new Ulti Box to the Internet and take control of your entertainment and stream up to 110,000 videos on demand, anytime. 

    ‍

    The features of the new Ulti Box include:

    ·      New Home Screen - Everything you see is yours

    ·      Discover Video on Demand (VOD) - Discover 110,000 videos, stream anytime, anywhere

    ·      Search - Search for your favorite show or video faster and easier

    ·      Play from Start - Missed the start of the show? Just restart.

    ·      Stop Here, Continue There -Stop on one screen and continue on another device

    ·      Multi-Screen - Stream seamlessly across any device

    ·      Cloud Recording - Record all the programmers you want at the same time

    .      **Continuous viewing - Enable to continue watching your favorite shows during raining.

    ‍

    We recommend an Internet speed of 10Mbps and above for optimal access to cloud recording, streaming on demand videos and search functions. 

    Note: ** Except 4K UHD, Astro First and all radio channels

     


    HOW DO I KNOW IF MY NEW PACK INCLUDES NETFLIX?

    If Netflix is included as part of your Astro pack, you will find it in My Astro app 

    where you will be able to manage all the streaming apps you are entitled to.  

    Netflix will also be included in your Astro bill under “Monthly Charges”  

    If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.


    WHAT ARE THE ASTRO FIBRE BUNDLE OFFERINGS AVAILABLE?

    There are various offers currently available for both existing and new customers:

    • Existing Astro TV Customers

    You may choose from a selection of Astro Fibre speeds from 50Mbps to 800Mbps to accompany your Astro TV Packs from as low as RM60/month for 50Mbps or RM90/month for 100Mbps. That is more than RM900 of savings in total across all speed plans from 50Mbps to 800Mbps. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months if you subscribe within 24 November 2023 to 31 May 2024. This is part of Astro’s initiative to give better value to support loyal customers, and the full details of this offer are as follows:

    Sign Up
    Speed
    Upgraded SpeedUpgrade DurationOriginal PricePromotion PriceRebates
    50Mbps100Mbps24 monthsRM99/monthRM60/monthRM39/month
    100Mbps500Mbps24 monthsRM129/monthRM90/month
    500Mbps800Mbps24 monthsRM189/monthRM150/month
    800MbpsN/AN/ARM249/monthRM210/month

    *Offers applicable to non-Primary Pack bundles only.
    **Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 January 2024.
     

    • For New Astro Customers
    ​Save more than RM600 by choosing the Sports or Movies Pack plus any speed starting at only RM164.99/month. Alternatively, new customers can also opt for the Primary Pack + Astro Fibre 50Mbps package for RM139.99/month as a perfect introductory package to Astro. On top of this offer, you will also get to enjoy a complimentary speed upgrade for  24 months. 
     
    Sign Up SpeedUpgraded SpeedUpgrade DurationOriginal PricePromotion PriceRebates
    50Mbps100Mbps24 monthsRM99/monthFrom RM70/monthUp to RM39/month
    100Mbps500Mbps24 monthsRM129/monthFrom RM100/month
    500Mbps800Mbps24 monthsRM189/monthFrom RM160/month
    800MbpsN/ANARM249/monthFrom RM220/month

    *Promotion price is applicable for Astro Fibre bundles only.
    **Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 May 2024.
     
     


    WHAT WOULD MY ACCOUNT NUMBER LOOK LIKE?

    Your Astro account number is a 10-digit combination 
    E.g: 08XXXXXXXX


    I FORGOT WHICH NETFLIX ACCOUNT IS ASSOCIATED WITH MY ASTRO ACCOUNT. HOW DO I FIND THAT OUT?

    You can recover your Netflix login here or at astro.com.my/Netflix

    Step 1: Head to astro.com.my/Netflix

    Step 2: At the FAQ section look for "How to recover my Netflix login email and password


    HOW DO I UPGRADE MY PACKAGE?

    1. Tune to channel 200 on your Astro box and wait for a few seconds. By default, the selector will be on Packs. Press up/down to select your preferable pack, and press "OK"

    2. Select the option for Monthly Subscription

     

    3. Send the WhatsApp code as per displayed on the TV screen


    WHAT IS THE PROCEDURE FOR MERGING / SPLITTING MY ACCOUNT?

    Please follow the steps below:

    Step1: Fill in Merge/Split Equipment Form (Part A & Part B)

    Step2: A full payment to be made on any outstanding balance for all related accounts (if any).

    Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).

    Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).

     

    Note:

    1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.


    I HAVE ISSUES LOGGING INTO ASTRO GO.

    Please make sure that:

    1. You are logging in with the correct registered Astro ID (email or phone number) and password. If you can’t remember your password, please proceed to use the “forget password” function.
    2. You have an Astro ID that is linked to an Astro account. (note: NJOI – linked users will not be able to log into Astro GO)
    3. Your Astro account is active and not under suspension.


    If the above points have been met, you may try some quick solutions below:

    1. Clear the cache on your browser or app.
    2. Check if you have the latest version of the browser or app.
    3. Log out and log back into the browser or app.
    4. Relaunch the browser or app.
    5. Restart your mobile device.
    6. Restart your internet connection.


    WHO IS ELIGIBLE TO USE THE ASTRO FIBRE APP?

    Only new and existing Astro Fibre customers with the latest RG21 router can use the Astro Fibre app.


    I AM AN EXISTING ASTRO CUSTOMER; CAN I SIGN UP FOR THE NEW PACKS WITH ASTRO FIBRE?

    Yes, existing Astro customers can subscribe to all Astro Fibre offerings. You also have the option to subscribe to Astro Fibre as a standalone, which comes without any TV packages.

    The 24-month contract will be renewed upon signing up for the new packs.


    CAN I CANCEL MY PLUG & PLAY BOX SUBSCRIPTION IF I HAVE RECEIVED MY PLUG & PLAY BOX AND ASTRO SIM CARD?

    Yes, provided that your Plug & Play Box has not been activated and no later than 7 days upon receiving both the Plug & Play Box and Astro SIM card. In the event that you have activated your Plug & Play Box and wish to cancel, a contract penalty fee will apply.

    We will reach out to you for a suitable time to pick up the Plug & Play Box and Astro SIM card.


    THIS CHANNEL IS NOT INCLUDED IN YOUR SUBSCRIPTION (TCINIIYS) - HD ENABLED BOX

    Please ensure that you have subscribed to the mentioned channel.
    If you're subscribed to this channel, follow below steps.

    STEP 1
    You need to refresh the signal on your box.
    Refer to Refresh signal of your box guide.

    STEP 2
    If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.


    WHAT IS LIGA MALAYSIA?

    Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.

     


    WHERE CAN I GET MORE INFORMATION ABOUT MULTIROOM?

    If you would like for more information, kindly visit our Multiroom page via Astro website https://www.astro.com.my/multiroom

    To view the terms and conditions, click here.


    ENABLING BAND STEERING - HUAWEI K562E

    Huawei K562e

    By default, the band steering featured is disabled. Follow these steps to enable it.


    Note: Band Steering is called Dual-band Combination in the router web interface.

     

    1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
    2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, type http://192.168.100.254 and below page will appear.
     

    Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

    Username: user
    Password: user


     

    4. Once you have successfully logged in, the router's web-based setup page will appear.



    5. At the top of the page, click Wi-Fi to configure the WiFi parameters.



    6. Click on Dual-band Combination button to enable the Band Steering.



    7. A pop-up message will appear showing "The device network may be disconnected when dual-band combination is enabled". Click "OK" to proceed.



    8. Set the Wi-Fi name and Wi-Fi password based on customer's preferences. Then click "Apply" for the changes to take place.

    Please reconnect to the new Wi-Fi name with the new password once completed.

     


    HOW DO I RETURN MY SATELLITE TV DEVICE(S)?

    Want to return or recycle your satellite TV devices? It's simple and free!

    Here's what you can do with your unused satellite TV devices:

    If you have an Ultra or Ulti Box, you may:

    1. Return your device to us via Arranged Pick-up:

    Step 1: Please call Astro's Contact Centre at 03-9543 3838 to schedule an arranged pick-up by one of our Astro agents.

    Step 2: Just sit back and relax! Our courier partner, Citylink will come to your doorstep, dismantle the satellite dish for you and retrieve the devices.

     2. Return your device to us via Dropoff:

    Step 1: Please gather your device(s) and click here to find a Customer Service Centre (CSC) or Astro Authorised Retailer (AAR) near you.

    Step 2: Don't worry, it's free! Simply walk in during opening hours and hand over the device(s) to one of our Astro agents.

    Note: An installer's visit is required to dismantle your satellite dish. However, if you have a Box or other satellite TV devices at home that do not require dismantling, you may walk into any of our authorised dealers and hand them over to the agent.

    If your Satellite TV device is NOT an Ultra or Ulti Box, you may:

    1)   Recycle your device:

    For all Ultra or Ulti Boxes, please return them to Astro via drop-off at a CSC or AAR near you or schedule a pick-up appointment via 03-9543 3838.

    For other older Boxes or Satellite TV devices, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

    Note: Upon termination of your Astro service, all Ultra and Ulti Box customers are required to return their devices to Astro. Failure to do so within 14 days of termination may incur a fee of RM100 (not inclusive of Govt. Tax). For customers on all other boxes, please discard your box only at registered collection centres to ensure we all play our part in protecting the environment.

    Frequently Asked Questions

    Arranged Pick-Ups

    1) I missed the pickup appointment; what do I do now?

    Our agent will make two attempts to retrieve the device(s) and dismantle your satellite dish within a period of 14 days, failing which the penalty of RM100 (not inclusive of Govt. tax) would be imposed.

    2) Can I reschedule my pickup date?

    Yes! Please call Astro's Contact Centre at 03-9543 3838 to reschedule your pickup date.

    3) My old devices do not require dismantling; do I have to pack them before handing them over to the delivery agent?

    Please pack your device(s) in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the delivery agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

    4) Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

    No, you do not have to prepare any documents before handing your device(s) over to the Astro agent. All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

    5) I have an old/unused satellite dish at my home and I am not an Astro customer; can I still schedule an installer visit to dismantle and return it?  

    Yes! Not to worry, you can still schedule an installer visit to dismantle the satellite dish from your home.

    Drop-offs

    1) Do I have to pack my device(s) before handing it over to the Astro agent?

    Please pack your device(s) in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

    2) There are no Customer Service Centre (CSCs) or Astro Authorised Retailers (AARs) near me; what do I do now?

    Please opt for courier pick-up if there are no CSCs or AARs near you. Call 03-9543 3838 now to schedule a pick-up appointment by one of our courier partners if you are holding an Ultra or Ulti Box For non-Ultra or Ulti boxes, you may recycle your box at a registered collection center. Click here to find a registered collection center near you.

    3) Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

    No, you do not have to prepare any documents before handing your device(s) over to the Astro agent. All you have to do is hand the device(s)over to the agent and you're done! You will also receive an acknowledgment slip after successful handover.

    4) I found my Box and Smart card, however, the cable(s) that came with it is lost; will there be any penalty fees?

    No, please return your old Plug & Play Boxes and Smartcard. There will be no penalty fees if the cable is damaged or lost.

    Recycle via Registered Collection Centres

    For all recycling-related questions, please click here.

    Still Need a Hand?

    Not to worry, we are only a phone call or a message away! Call or WhatsApp our Customer Contact Centre at 03-9543 3838 and an Astro agent will be available to assist you immediately.


    SERVICE CURRENTLY NOT AVAILABE (SCNA) ERROR ON CERTAIN CHANNELS - HD ENABLED BOX

    STEP 1    

    Check your current software version on your box.

    If the software version updated (Refer to Table 1) , proceed to STEP 2.

    If software version different from Table 1, click here for Software Update guide.

    Table 1

    Once software is updated, tune to the impacted channel.        

    If issue persist, proceed to STEP 2.

    ‍

    STEP 2  

    Run Test Satellite Frequency.    

    Click here for the guide.

    ‍

    If dCSS Scan Entrypoint Success, proceed to submit report here.

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed  to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.

    If dCSS Scan Entrypoint Fail, proceed to STEP 3.

    ‍

    ‍STEP 3    

    Proceed to Update Satellite Frequency.

    Click here for the guide.
    Once completed, tune to the impacted channel.

    If issue persist, proceed to submit report here.

    ‍

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.


    ARE THERE ANY DOWNSIDES TO USING A MESH WIFI NETWORK?

    Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.

    ‍

    The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.

    ‍

    If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house. 

    ‍

    Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will  not perform as  optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.


    I WANT TO SUBSCRIBE TO AN ASTRO FIBRE BUNDLE; WILL I GET TO ENJOY ANY SPECIAL PROMOTION?

    Yes, as part of our Astro Fibre Movies & Sports Campaign, new Astro Fibre customers can enjoy 50Mbps + the Movies/Movies+/Sports/Sports+ Pack TV bundle for a special price from only RM164.99/month when they sign up within the campaign period, with more than RM800 savings in total.


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