Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Yes, you can download ZEE5’s content on your device for offline viewing if you have subscribed to ZEE5 Premium. This feature is not available if you are not a Premium member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.
The Netflix subscription through Astro is subject to a minimum commitment period of 24 months (“Netflix Minimum Subscription Period”). If you choose to discontinue or terminate the subscription before the commitment period ends, a cancellation fee (“Netflix Early Termination Fee”) will apply. Additionally, downgrading your plan will involve a Switching Fee.
Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.
Astro SuperSport channels have been updated to make it easier to recognize the channels by the sports they feature, such as Astro Premier League, Astro Football, and more. All channels will be updated based on your subscription. Find out more
There will be no changes as long as they relate to the Astro Broadband/Fibre services. This includes add-on subscriptions on Mesh WiFi, which remains at 6%.
Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.
STEP 1
Try to change channels on your Astro remote. Check the LED light.
If the LED is blinking 3 times or if it is not blinking, replace the batteries and proceed to STEP 2.
Otherwise, if the LED is blinking 1 time, your remote is working fine, let's proceed to STEP 3.
STEP 2
Check if you can change channels using your Astro remote control. You should no longer be experiencing this problem if is a battery issue.
If issue remain after batteries replacement, proceed to STEP 3.
STEP 3
You need to refresh the box setting manually from the box front panel.
Refer to Refresh Box setting (Clear NVRAM) - Ultra / Ulti Box.
If issue persist, please submit the issue on our Feedback Form.
No, customer must submit the termination notice via Astro Hotline.
Refer here for details.
Subscribing to Disney+ through Astro gives you access to more than just streaming apps. In addition to Disney+, you can enjoy a wide range of entertainment through Astro, including local and international content, live sports, movies, TV shows and on-demand programming.
Astro also offers flexible ways to enjoy Disney+, whether as a standalone subscription, bundled with other streaming services, or included as part of selected Astro packages.
Depending on the subscription option you choose, subscribing to Disney+ through Astro may also offer better value through bundled savings and promotional offers. In addition, you can conveniently manage your Disney+ subscription together with your Astro account through the My Astro app or web.
For the latest Disney+ subscription options and offers, click here.
If you require any assistance with the app, you may:
1. Visit the WeTV official Facebook Page for more information: WeTV Malaysia - Home | Facebook; or
2. Drop the WeTV team a message via Facebook chat here
If you encounter any issues with your Astro billing and entitlement, you may contact our Customer Service by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching to us via WhatsApp by typing "Hi"at 03-9543 3838
Yes, watching on the Astro Smart TV app will utilise one (1) of your Astro Go concurrency.
Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.
No, this change in due date will not impact your monthly bill subscription.
All new and existing Astro TV customers can subscribe to WeTV VIP for only RM10.50/month by following the steps below:
Step 1: Go to www.astro.com.my/product/apps/wetv and select Get it now
Step 2: Log in with your Astro ID
Step 3: Key in your mobile number and proceed to add WeTV to your bill
Step 4: Once you have validated your mobile number via the OTP code, you will be able to enjoy VIP-exclusive shows on WeTV!
Step 1: At Astro Home, go to the app rail and select "beIN SPORTS CONNECT"
Step 2: Go to the Profile icon at the top of your screen and click "OK"
Step 3: A QR code will be presented on your screen. Use the in-app QR code scanner on your mobile device to scan the QR code
Step 4: Your TV screen will refresh automatically and you will be able to enjoy the beIN SPORTS CONNECT app on your TV!
Upon completion of the termination process, customer will receive one last closing bill stating the total amount due to Astro according to their billing option.
For customers who had opted to switch their billing option to e-bill or SMS bill, they will receive their final bill accordingly.
For customers who opted for paper bill, they will receive the final bill via paper bill. (The Paper Bill Charge will be applied).
Unfortunately, you can't watch on My Astro. However, Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.
You can still download the My Astro app to browse our latest content, rent movies, receive reminder for new shows, and claim exclusive rewards that is related to our content.
📺 Not sure what to watch?
📱 Download the My Astro app to:
- Discover trending shows & movies
- Search by category or title
- Get notified on new shows
Yes, your primary box must be on Ultra/Ulti Box to get 2 months of access to Prime Video at no additional charge.
Worry not, if your primary box is the older box, contact us via WhatsApp by typing “Hi” at 03-9543 3838 to upgrade the box to Ultra/Ulti box within 24 April 2025 – 23 June 2025 to get the access.
You will be able to view your new package(s) within 24 hours of subscribing. Please note that if you are an Astro customer subscribing to HD channels, you will have to connect an HDMI cable to your TV before you will be able to enjoy the channels.
There will be no installation fee for both Astro Box and Ultra Box. The Multiroom (second decoder) must be installed at the same registered address as your primary subscription.
Yes, you may still watch Love Nature on CH550 and Sports content on CH810–CH833, which offer the same content and programmes in HD resolution.
Kindly note that channels CH810–CH833 are only available to customers with Sports entitlement in their subscribed TV Pack.
Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.
The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.
If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house.
Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will not perform as optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.
The Multiroom (Smart TV) will mirror the subscription entitlement as per your primary subscription. However, radio channels and 3rd party apps such as Netflix, Disney+ are not available for consumption via Multiroom (Smart TV).
electronic Know-Your-Customer (eKYC) is an online process of identifying and verifying individual customers using electronic means. This enables a person to be an Astro customer anytime and anywhere, hassle-free and helps to secure your Astro account by protecting it from unauthorised usage.
You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.
Astro One Packs are as follows:
The Astro One: Entertainment Pack for a wide range of favourite vernacular entertainment, including the best Malay, Korean, Chinese, Indian, Kids and international shows enjoyed by Malaysian families.
A sports-filled fiesta with Astro One: Sports Pack that comes with all our Sports channels, on top of what is on the Entertainment pack.
Astro One: Epic Pack, an indulgence for those who want it all. Adding on to the Entertainment pack and Sports pack, this unrivalled streaming experience will include the best from their favourite streaming apps, all on a single platform.
For more information, visit www.astro.com.my
Once you have submitted your e-invoice request, it will be processed and you can receive the application results through My Astro website or app. Some applications may take longer to process due to unforeseen circumstances. We strongly advise you to provide your TIN number to facilitate the e-invoice issuance process.
You can recover your Netflix subscription here.
Returning your Astro box & Smart card/SIM card is a very simple process.
For existing Ultra Box or Ulti Box user, call 03-9543 3838 to schedule our courier partner to come pick up the box or drop them off at the closest Astro Service Centre or Exclusive Partner near you. Click here to find a Customer Service Centre (CSC) or Astro Exclusive Partner (AEP) near you.
For any unreturned Ultra Box or Ulti Box, a box fee of RM100 may be charged to your account.
For all other boxes, please recycle your box at a registered collection center that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection center near you.
Currently, e‑Invoicing is not mandatory for all customers. However, it is mandatory for customers who subscribe to Astro Fibre or Broadband services, as this follows the Inland Revenue Board of Malaysia’s (IRBM) national e‑Invoicing requirement.
For other Astro services, e‑Invoicing is optional, but customers are encouraged to opt in as it supports quicker processing, smoother transactions and a more seamless billing and tax compliance experience over time.
- Yes, you are allowed to cancel the termination request within the schedule date by calling Astro.
- For terminated Regular (DTH) account and still holding the equipment, please contact Astro for further action.
- For terminated account with Broadband, we’re unable to re-instate your service. A new application is required.
Yes, you can request e-invoicing for your last month's bill if you obtain approval before the last date of the allowable period for the month: 5 days after the end date of the invoice period.
Scenario A (Only for Aug ’24):
Bill Date: 07 Aug 2024
Bill Start/End Period: 07 Aug – 06 Sept 2024
Timeframe requesting e-invoice: 07 Aug – 11 Sept 2024 (within 5 days after the end bill period)
Request Outcome: You will get the e-invoice for last month’s bill dated 07 Aug 2024.
Scenario B (For Sept ’24 onwards):
Bill Date: 01 Sept 2024
Bill Start/End Period: 01 Sept – 30 Sept 2024
Timeframe requesting e-invoice: 01 Sept – 5 Oct 2024 (within 5 days after the end bill period)
Request Outcome: You will be getting the e-invoice for last month’s bill dated 01 Sept 2024
Scenario C (For Sept ’24 onwards):
Bill Date: 01 Sept 2024
Bill Start/End Period: 01 Sept – 30 Sept 2024
Timeframe requesting e-invoice: 6 Oct 2024 onwards (more than 5 days after the end bill period)
Request Outcome: You will be getting the e-invoice for the next bill cycle.
If you are currently on the Disney+ Basic plan, your plan will automatically be renamed to Disney+ Standard. You will also be able to stream on up to 2 devices concurrently instead of 1 previously and enjoy unlimited device registrations with no change to your monthly fee.
If you are currently on the Disney+ Premium plan, you will be able to stream on up to 4 devices concurrently instead of 3 previously and enjoy unlimited device registrations with no change to your monthly fee.
For further information and support relating to the Disney+ app experience or app-related features, please visit the Disney+ Help Centre.
To allow customers to decide on their WiFi connection arrangement based on their preference upon being advised by the installer on-site.
User to manually connect their devices to different WiFi bands based on their usage and preference.
No, you do not have to prepare any documents before handing your equipment over to the courier agent/installer! All you must do is get your equipment ready before the courier agent/installer arrives to ensure a smooth handover process.
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.
In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.
No, currently Simply South is not available for offline viewing.
Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.
