Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
If you're experiencing technical issues, please visit Astro's Help & Support page and follow the troubleshooting steps for your issue: https://support.astro.com.my/category/streaming-app
If the issue persists after following the recommended troubleshooting steps, please contact our customer support team via WhatsApp at 03-9543 3838 for further assistance.
You can reschedule the collection appointment by calling our courier agent/installer directly.
All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.80/month by visiting www.astro.com.my/zee5.
Please follow the steps below to subscribe:
Step 1: Go to www.astro.com.my/zee5
Step 2: Log in with your Astro ID
Step 3: Key in your email address and proceed to add ZEE5 to your bill
Step 4: Now, enjoy all your favourite shows on ZEE5!
For customers who wish to have their physical tax invoices reprinted, there will be a flat fee of RM10.00 levied as part of the process which has been implemented since year 2015.
The Ultra/Ulti Plug & Play Box comes with a one-year box hardware warranty.
For self-installation, there is a warranty seal at the bottom of the Ultra/Ulti Plug & Play Box, which must not be removed or tampered with as this would void the one-year Ultra/Ulti box hardware warranty.
While there is no limit on device registrations, concurrent viewing limits depend on the HBO Max subscription plan: the HBO Pack with HBO Max Premium plan allows streaming on up to 4 devices simultaneously, whereas the HBO Pack with HBO Max Standard plan permits streaming on up to 2 devices at the same time.
Astro One Packs are as follows:
The Astro One: Entertainment Pack for a wide range of favourite vernacular entertainment, including the best Malay, Korean, Chinese, Indian, Kids and international shows enjoyed by Malaysian families.
A sports-filled fiesta with Astro One: Sports Pack that comes with all our Sports channels, on top of what is on the Entertainment pack.
Astro One: Epic Pack, an indulgence for those who want it all. Adding on to the Entertainment pack and Sports pack, this unrivalled streaming experience will include the best from their favourite streaming apps, all on a single platform.
For more information, visit www.astro.com.my
No, Astro GO is a free app for Astro customers. The content available on Astro GO will depend on the subscription pack that you are subscribed to.
If you do not have an Astro subscription, please click here to find out packages available.
You can add a reminder to pay your bill, on your Google Calendar with one click. Enjoy uninterrupted services, by remembering to pay your bill on time.
No, you will not be automatically switched to the new pricing. To perform a manual switch, please contact us at 03-9543 3838.
To be eligible, you'll need to be an Active Astro Pay TV customer with a valid Astro ID.
An Active Astro customer refers to a subscriber of the Astro Service, whose account is current and active with no outstanding payments due and who has not breached the Astro subscription agreement nor given any instructions to terminate and/or suspend his/her subscription to the Astro Service.
Each account you hold is entitled to one (1) tier status based on the longest active smartcard.
You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.
Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.
You may join iQIYI as a VIP by following these simple steps:
Step 1: Head over to www.astro.com.my/iqiyi
Step 2: Select your desired package (Standard VIP or Premium VIP)
Step 3: Click "Get it now"
Step 4: Log in using your Astro ID
Step 5: Click "Get it now" again
Step 6: Please read the prompted message, then click "Proceed"
Step 7: You will see a confirmation message upon successful purchase
No, there are no installation or activation fees for Astro X3, as these plans do not require a set-top box or installation. Once your sign-up is complete, you can start streaming Astro content immediately via the Astro app on your Smart TV or through Astro GO on supported devices.
On the beIN SPORTS CONNECT mobile app:
Step 1: Open the "beIN SPORTS CONNECT" app and go to your Profile
Step 2: Select "Sign in with Astro" and log in with your Astro ID
Step 3: Go to "Settings" and select the TV Login option
Step 4: A QR code scanner will appear.
Yes, please visit Astro's Self Service Portal via
myastro.astro.com.my
to update your email address or mobile number.
Yes. The highest video quality available on the TVBAnywhere+ app is 1080p.
Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.
Yes, we will schedule for the equipment collection after you have terminate the services.
If equipment is damaged or lost, penalty fee will be charged as below:
- Astro Box – RM100
- Router – RM200 (For Astro Fibre only)
- Mesh – RM200 each (For Astro Fibre only)
The monthly RM15 rebate (before govt. tax) will be applicable to all on-going Multiroom (Smart TV) subscriptions until further notice. However, in the event of rebate expiry, Astro will notify impacted customers in advance via email or SMS. To update your contact details, please reach out via a feedback form here.
The payment will take some time to reflect in My Astro app and web account. If you experience any further issues or it is still not reflecting in My Astro, please reach out to us via WhatsApp at 03-9543 3838 for more details.
Yes, the monthly subscription fee will be prorated into your Astro bill.
If you can’t remember the email address or mobile number linked to your Disney+ account, please WhatsApp or call Astro’s Customer Service at +603 9543 3838.
No. The Sun NXT app subscription is currently only accessible within Malaysia.
There will be no penalty imposed upon the removal of Astro GO+ from your subscription.
No. Disney+ is not available on Astro Smart TV or Astro GO apps.
You can access Disney+ via:
a. Astro Ultra and Ulti Box by clicking on the Disney+ app under the Apps rail on your Home page.
b. Personal devices (e.g. mobile phones, tablets and Smart TVs) by downloading the Disney+ app or visiting the Disney+ website.
There will be no changes to your Netflix account when you move to a new address.
Yes, you can! Simply South is available for all Astro customers. Kindly reach out us via WhatsApp by typing “Hi” at 03-9543 3838 to know more!
No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.
For customers with the Ultra or Ulti Box, you will be charged a fee of RM100 (not inclusive of Govt. tax) upon confirmation of lost Astro Box and Smart Card/SIM Card.
For lost Smart Card/SIM card only, you may be charged RM50 to obtain a replacement.
Having trouble with your phone line ?
You may proceed to contact dedicated service provider directly - 1 800 8211 23
Yes, you may enhance your existing pack with desired content, app and service add-ons via My Astro App or My Astro Web.
STEP 1: Log in using your Astro ID
STEP 2: Go to Account
STEP 3: Tap on Subscription
STEP 4: Tap on Add-ons
STEP 5: Tap on Manage your add-ons to view other steaming apps you are not subsribed to
STEP 6: Tap on the steaming app you wish to add on
STEP 7: Tap on Confirm Order
No, the quality of your video depends on the speed and reliability of your internet.
We would recommend the following browsers for a smooth verification process:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari
Due to copyright restrictions, certain shows may not be available for live streaming. However, many shows become available for on-demand streaming shortly after their original airing. The availability and timing can vary depending on the specific show, streaming service, and licensing agreements in place.
e‑Invoice comes with several key benefits that can enhance your overall billing experience, including:
Greater convenience
Receive your invoice in a secure digital format and access it anytime. No printed bills are sent to your address.
Improved security
Each e‑Invoice comes with a validation link through IRBM’s system, helping ensure authenticity and reducing the risk of lost or tampered documents.
Better support for tax compliance
Digital invoices make it easier to submit the right documentation for tax purposes and ensure your records align with regulatory requirements.
More efficient record keeping
All invoices are stored digitally, making retrieval, tracking and financial reporting simpler.
Environmentally friendlier
Going digital helps reduce paper usage and contributes to sustainable, eco‑friendly practices.
The new packs and access to Netflix on the Ultra Box and Ulti Box is available for Astro IPTV customers.
In your first Astro bill, the first month's bill will be deducted accordingly excluding tax. You will still need to pay the full tax amount for your first month as per your first month's bill.
Note: Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre + TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.
If you do not remember any of these details, you may follow the steps below:
- Step 1: Visit https://id.astro.com.my/ and click on "Forgot Astro ID?"
- Step 2: Enter your Account / Smartcard Number. If you do not know where to find it, click on “Where to find your Account/ Smartcard Number”
Note:
Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID using this method. Otherwise, you will need to create a new account.
Please check if you are streaming on a supported device. Astro GO is only applicable within the supported platforms; mobile devices (phones and tablets) and web browsers.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Unfortunately, subtitles and dubbing options are currently not available.
