Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
You can retrieve your Astro account number by referring to the top right corner of your Astro bill, which has a 10-digit combination (e.g.08XXXXXXXX or 09XXXXXXXX).
Another way to retrieve your account number is via My Astro:
My Astro app on your Internet-connected Ulti/Ultra Box
1. Press "Home"
2. Launch My Astro app on the Ultra/Ulti Box (shortcut icon next to Settings icon on Home screen, or launch the app through app rail)
3. Once the app is loaded, press Yellow button on your Astro remote control to reveal Account Details
My Astro app or web
1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. You will see your account number tied to your subscription located at the top corner of the home page.
Astro GO
- Go to "Settings"
- Select "My Device"
- Your 8-digits "Household ID" can also be treated as your Astro account number.
🔄 Want to manage your Astro subscription easily?
📱 Download the My Astro app to:
- Manage your pack subscriptions
- Get add-ons in just minutes
- Get details about your contract
Our courier agent/installer will dismantle the devices for you. However, if your equipment is already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the equipment over to the courier agent/installer without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.
Please check if you are streaming on a supported device. Astro GO is only applicable within the supported platforms; mobile devices (phones and tablets) and web browsers.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
TVBAnywhere+ is the global streaming app from Television Broadcasts Limited (TVB) and is available as an add on for all Astro customers. It offers a vast library of over 40,000 hours of Chinese entertainment, including the latest drama series, variety shows, evergreen classics, and unlimited TVB originals. Customers can enjoy these shows anytime, anywhere.
Key features include:
- Up to two concurrent streams per account
- Watch on the big screen via Astro’s Ultra/Ulti Box, Android TVs, and selected Samsung and LG Smart TVs.
- Subtitles and dubbing in multiple languages: major dramas are available in Traditional Chinese, Simplified Chinese, English, Bahasa Malaysia and Bahasa Indonesia.
You will receive an SMS from us informing you of the receipt of your Astro Box. However, if you wish to track the delivery of your Astro Box, you can use the tracking number available on the consignment note.
Netflix changes their prices and plans from time to time to reflect the improvements that they make to the service. They continue to invest heavily in great new shows and films, to deliver great value for money.
No, anyone can make payments on your behalf as long as the credit card is used by the owner themselves.
For any technical issues, you may visit Astro's Help & Support page then scroll down to 2. Technical Troubleshooting - Ultra Box / Ulti Box
OR
Send Hi to our WhatsApp at 03-9543 3838. Then select Help & Support for assistance.
Yes, you can. Once you update your email address, your next e‑bill will be delivered to the new email address you’ve provided. It’s important to make sure your email address is accurate so you can continue receiving your monthly e‑bill without interruption.
Click here for a step‑by‑step guide on how to update your email address.
Yes, you may return Astro equipment even after being charged for the box fee.
Please contact Astro to schedule for equipment collection. A courier partner agent or installer will call for the collection.
After successfully returning the box, Astro will proceed to waive off the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse.
"Payment Due Date" refers to the payment deadline for your Astro bills each month.
Astro & Broadband comes with 24-month contract commitment.
The notification you receive will depend on the payment method you choose:
(i) My Astro Portal: e-receipt will indicate payment confirmation.
(ii) IVR: Payment status will be notified over the IVR and an SMS notification will be sent for successful transactions.
(iii) SMS: Payment status will be notified via SMS.
(iv) Call: Payment status will be notified via SMS.
(v) Customer Service Centre: Physical receipt will indicate payment confirmation.
Sun NXT offers content in six different languages: Tamil, Telugu, Malayalam, Kannada, Bengali, and Marathi.
Yes, there will be a selection of titles available with Video On Demand (VOD) rights. Please note that VOD availability for movies is subject to content rights.
You can cancel your WeTV VIP subscription via WeTV’s official website or mobile app.
Kindly note that we will not be able to offer a refund if you do decide to leave the WeTV app before your subscription period ends.
The change in due date to 25 days after your billing date is to ensure that your transactions will be processed in a timely manner and subsequently ensure you will enjoy uninterrupted viewing. Please be assured that this change will not affect your monthly bill amount. Kindly check your latest monthly bill statement for more details about this revision.
Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.
The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.
If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house.
Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will not perform as optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.
Yes, customers will be charged 8% Service Tax for packages purchased after 29th February due to the implementation of the 8% Service Tax starting 1st March 2024.
Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you'll love.
Astro customers with an internet-connected Ultra Box or Ulti Box can access the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website.
No, there is no penalty fee if you decide to cancel your Multiroom (Smart TV) subscription.
No. There will be no changes to your monthly subscription fee as part of the refreshed channel lineup. You will continue to enjoy your current pack at the same price, along with the new channels and content additions.
If you’re an HBO Pack add‑on customer, you’ll continue paying the same RRP amount (depending on your subscription plan – Standard/Premium). If you’re on a combo plan / 50% discounted offer, you’ll keep to the discounted price until the promo expires. After the expiry, you may continue to subscribe to the HBO Max app as an ala carte add‑on via Astro from RM24.90/month.
Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.
The amount you're charged depends on:
- Your contract period and how long's left of your minimum term from the date your subscriptions end, calculated in months.
- Your current box type - Ultra or Ulti/Other Astro Boxes
- The packages you subscribe to, including App services such as Disney+ and Netflix
If you have a random Astro power cable, remote control or old box lying around at home, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.
For all recycling-related questions, please click here.
Occasionally, an additional verification step may be required, such as entering a mobile number. This helps ensure a smooth and secure activation experience.
You will continue to have access to Disney+ until the end of your current subscription cycle. After that, you will no longer be able to access Disney+ through Astro.
Please ensure that you are logging in with the correct Astro ID and password. If you cannot remember your password, use the “Forgot Password” option to reset.
If the issue persists, you can submit an enquiry through our feedback form here. Please refer to the steps below:
Step 1: Select Feedback Type: Technical issues
Step 2: Select Issue: I have an enquiry/issue with Apps
Then choose the app you’re having trouble logging into and submit the form.
We will get in touch with you within 48 hours.
Important: To use Astro GO, My Astro, and other partner apps included in your subscription, your Astro ID must be linked to an active Astro subscription. You can refer to the steps here to learn how to link your Astro ID.
Astro Multiroom service mirrors all content from your primary subscription, except selected Special Interest and pay-per-view channels such as Astro First/Best movies.
For customers with Multiroom box, the Plug & Play setup with Astro Broadband will not have access to NHK World. The Plug & Play setup without Astro Broadband will not have access to NHK World.
A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.
The new Astro First (channel 480) serves as the one-stop, ultimate home cinema offering the biggest and latest local and international blockbuster films where you can:-
• Enjoy value for money viewing for local and international movies from only RM15* per movie (*excluding tax).
• Watch each movie for up to 12 different times over 48 hours* at your convenience (*unless stated otherwise).
• Watch local/regional movies or international movies from Hollywood studios as recent as 2 weeks or 3 months respectively from Malaysia’s cinematic release, in addition to exclusive titles only available on Astro First.
Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.
You will receive two SMS notifications with tracking numbers separately from the courier service, one for the Plug & Play Box and one for the Astro SIM card. Please expect these SMS notifications to be sent to you within 2-3 working days upon successful order submission (online or via retailer).
Please fill up the forms below for processing your request:
Transfer of Equiment Ownership Form
You may contact Astro's Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form
- Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance
Visit https://product.astro.com.my/box or check out our user guide for a quick and easy way to get started!
My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro app allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.
Download My Astro app or visit the My Astro website.
Please contact us through one of our platforms found here or Self-serve by logging in to Astro Self-Service Portal within 3-7 days before moving out and we will sort everything out for you!
Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.
No. An Astro-billed Disney+ subscription cannot be transferred to a Disney+-billed subscription.
If you choose to subscribe directly with Disney+, your subscription and billing will be managed by Disney+. We recommend reviewing your current Disney+ subscription arrangement before signing up to ensure it best meets your needs.
Please note that subscribing directly through Disney+ while maintaining an active Astro-billed Disney+ subscription may result in you having multiple Disney+ subscriptions and being charged separately for each subscription.
If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.
Mesh WiFi network refers to a unified wireless network that is formed by utilizing inter-connected WiFi nodes (Mesh devices) placed throughout the house.
