Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
No, you are not allowed to change your due date or maintain your old due date. Your current due date is as per Astro Policy. Therefore, to ensure that you continue to enjoy uninterrupted services, we advise you to observe this change in due date from Day 30 to Day 25 and proceed with the necessary payment.
No, there are no installation or activation fees for Astro X3, as these plans do not require a set-top box or installation. Once your sign-up is complete, you can start streaming Astro content immediately via the Astro app on your Smart TV or through Astro GO on supported devices.
This error indicates that you are streaming on Astro GO while being connected to a VPN. Please close your VPN application and try streaming again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
For any unreturned equipment, penalty fee will be charged as below:
- Astro Box – RM100
- Router – RM200 (For Astro Fibre only)
- Mesh – RM200 each (For Astro Fibre only)
No, we’re unable to proceed if request from 3
rd
party. We will need account holder to submit the request or an Authorization letter from account holder is required.
Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.
Currently, e‑Invoicing is not mandatory for all customers. However, it is mandatory for customers who subscribe to Astro Fibre or Broadband services, as this follows the Inland Revenue Board of Malaysia’s (IRBM) national e‑Invoicing requirement.
For other Astro services, e‑Invoicing is optional, but customers are encouraged to opt in as it supports quicker processing, smoother transactions and a more seamless billing and tax compliance experience over time.
If you cancel your Astro X3 subscription mid-month while still under contract, the termination will take effect at the end of your current billing cycle. Your service will remain active until then, and no partial or prorated refund will be provided. And early termination fee charges may still apply.
However, refunds may be applicable if there is an excess credit balance in your account, such as an overpayment or duplicate payment. Any eligible refund will be processed in accordance with Astro's refund policy.
The TVBAnywhere+ app offers over 40,000 hours of Chinese entertainment, including the latest drama series, variety shows, evergreen classics, and unlimited TVB originals that can be enjoyed anytime, anywhere. It also features exclusive dramas, known as TVBAnywhere+ Originals, such as
Ghost Cleansing Ltd
and
OPM
, which are available exclusively on the app. In addition, the app includes selected movie titles for on-demand viewing, providing more flexibility compared to the TVB channels on Astro.
You can recover your Netflix login here or at astro.com.my/Netflix
Step 1: Head to astro.com.my/Netflix
Step 2: At the FAQ section look for "How to recover my Netflix login email and password
We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.
Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.
You may still be using an older version of the Astro GO. To resolve this issue, please go to your respective app store and update your Astro GO app.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Existing Netflix add-on customers will be notified prior to their next bill cycle via email.
You have exceeded the maximum number of registered devices allowed. To manage devices on Astro GO, go to Settings > Registered Devices to view / remove devices from the list of registered devices to your account.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Yes, watching on the Astro Smart TV app will utilise one (1) of your Astro Go concurrency.
Yes, you can watch content on up to 4 different devices simultaneously using the same account. You can have 4 logged-in devices and 4 profiles, allowing for 4 concurrent streams.
You may register up to four (5) devices.
To remove devices on Astro GO, click on Settings > Registered Devices to view and remove a device(s) from the list of devices registered to your Astro ID.
Below are the details of the Sun NXT pricing options for Astro customers.
Item | Monthly Fee for Astro Customers (RM) | Retail Price (RRP) |
Sun NXT Premium | RM 25.00 | RM 30.80 |
Sun NXT Premium - Upgrade (Upgrade from Sun NXT Lite) | RM 10.00 | - |
Your Astro GO email will be delivered to you within an hour upon checkout. Please click the link provided to set up your password and download the Astro GO app on your device by clicking here (Google Play Store) or here (iOS App Store). If you want to stream it directly via your computer or laptop, Astro GO is also available at astrogo.astro.com.my. Log in with your Astro ID and start streaming!
Moving forward, all customers on any Bundle which includes Movies Pack, those with the Movies Add‑On, customers subscribed to the HBO Pack Add‑On, as well as customers on the Astro One Epic Pack who wish to continue enjoying HBO content can subscribe to the HBO Max app as an ala carte add‑on via Astro from RM24.90/month.
Service Tax will not be imposed on any CSR projects accounts. Any tax payable will be borne by Astro.
To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.
No. Your scheduled recordings will remain the same, although the channel numbers have changed.
Yes, all PPV purchases are subjected to a 8% Service Tax beginning 1st March 2024. Additionally, note that the prices displayed are excluding Service Tax.
The Astro Fibre App is supported on all iOS devices version 16 or later and Android devices version 9 or later. To download the app, you may visit your mobile app store and search for “Astro Fibre App”. Alternatively, you may install the app on your mobile device by clicking here (Google Play Store) or here (iOS App Store).
The main features and changes in this update are the revamped look and feel of Astro's user interface on the Astro Ultra/Ulti Boxes and Astro GO, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation; auto-start Interactive Mode on Astro GO; as well as a Picture-in-Picture mode that shrinks your video player so you can keep watching your favourite shows while using other apps.
The details of each feature are:
- New Astro user interface
- Picture-in-picture mode
- Auto-start Interactive Mode on Astro GO
For more info, please read our dedicated FAQ on this here.
If you cancel your subscription before completing the 12-month contract period, an early termination fee may apply in accordance with your contract terms. The fee is calculated by multiplying your monthly subscription fee by the number of months remaining in your contract.
Please contact the courier agent directly to change the retrieval date from the initially agreed date and time.
If you see this message, it means the maximum number of devices currently streaming on your Astro account has been exceeded.
Please perform the following checks and troubleshooting steps:
1. Stop Streaming on Other Devices
- Check if Astro is currently being streamed on other devices linked to your account.
- Close the Astro app or stop playback on any unused devices.
2. Wait a Few Minutes
- If a streaming session was recently ended, it may take a few minutes for the system to update.
3. Try Again
- Return to your device and attempt to stream the content again.
4. Check Your Device Usage
- Go to www.astrogo.com.my or open the Astro GO app.
- Log in using your Astro ID and password.
- Review the list of registered devices.
- Remove a device that you no longer use.
- Return to your new device and try signing in again
If you are unable to remove a device or continue to see the error message, proceed to submit report via WhatsApp or Feedback Form and provide:
- Astro ID use
- Smart TV model
- OS version
- Error reported on device
This will help our support team investigate and assist you further.
Note: Please be aware that only one Smart TV device is allowed per account at any point in time.
You may subscribe to add-ons via any of the platform listed below:
Sales Channel | Add-on Purchase |
My Astro App / Web | 1. Go to “Astro Store” and scroll to “Shows” section 2. Click on “Sports” card to proceed and confirm purchase |
My Astro STB | 1. On your Ulti / Ultra box’s remote, press the Home button and the Home page will be displayed on your screen 2. Access My Astro via the “Apps” section or the shortcut next to the settings icon 3. Upon load, your subscription info and purchasable add-ons will be shown |
1. WhatsApp Hi to 03-95433838 Select Tap to view options Select Content Add-on Purchase 2. Select desired add-on Enter smartcard number (if prompted) 3. Confirm the purchase |
If you are currently receiving a paper bill, your billing delivery method will automatically switch to e-bill once your e-invoice request is accepted. This also means you'll be saving RM10 on paper bill fees. Please ensure that your email address is accurate.
Click here
if you wish to update your contact details.
Astro Cloud is a virtual storage that allows you to record and watch your favourite TV shows on Astro GO anytime, anywhere. Customers can enjoy 200 hours (500 GB) of cloud recording on Astro GO web and mobile app, and on your Astro Box (if applicable) at no additional cost.
To check your remaining Cloud storage space, go to Settings > My Devices, you will find your cloud storage information here.
You can upgrade your storage to a total of 1,500 hours (4000gb) with the Astro GO+ add-on for RM 5.99/month.
Kindly visit https://myastro.astro.com.my/ or call us at 03-7490 8102 to upgrade your storage plan.
For customers with the Ultra or Ulti Box, you will be charged a fee of RM100 (not inclusive of Govt. tax) upon confirmation of lost Astro Box and Smart Card/SIM Card.
For lost Smart Card/SIM card only, you may be charged RM50 to obtain a replacement.
You will receive SMS notifications upon successful sign-up with a delivery tracking number for the Plug & Play Box and the Astro SIM card.
Starting 20 January 2026, all Astro customers will have the option to add on the TVBAnywhere+ app to their existing subscriptions.
