Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.
You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.
Starting Thursday, November 14, 10 AM, Netflix will increase the prices for Netflix subscriptions across all plans (Basic, Standard, and Premium) in Malaysia. For Astro subscription packs that are bundled with Netflix, the price change will only take effect on 1 March 2025.
If you subscribe to Netflix through Astro, please note the following changes:
- New Netflix add-on sign-ups: The new prices will take effect immediately.
- Existing Netflix add-on customers who subscribed before November 14, 2024: The price change will take effect for billing cycles starting on or after November 21, 2024.
- Astro subscription packs that are bundled with Netflix: The price change will only take effect on March 1, 2025.
If you don't know your HBO Max password, you can reset it. You need to have access to your account email to reset your password:
- Do one of the following:
- On the HBO Max sign-in screen, choose Forgot Password?
- Go to hbomax.com/forgot-password.
- Enter your HBO Max (or HBO Max) account email and choose Submit. Forgot your account email?
- Check your inbox for a HBO Max Password Reset email. This email should arrive within a few minutes.
- Open the most recent Password Reset email and choose Reset Your Password.
- Enter a new password and choose Save.
Now, sign in with your account email and your new password.If you don't get a HBO Max Password Reset email, go to Can't reset password.
Watch this video or follow below steps to refresh signal of your Astro box
Error “Subscription Required” tapi akaun masih aktif? Brader Astro boleh bantu!
OR
Please ensure to put your box on standby mode to refresh the signal.
The fastest way is via My Astro:
- Open/Download the My Astro app or visit My Astro web
- Login with your Astro ID
- Go to Account
- Tap on Subscription or TV pack
- Tap on Rooms
- For the box that you would like to refresh the smartcard, tap on 'Refresh box' button. This will refresh your Astro box signal
OR
WhatsApp
1. Message 'Hi' to us at 03-9543 3838
2. Click on Tap Here for Options
3. Select Help & Support
4. Type Refresh Astro Box Signal
-
📡 Experiencing technical issues?
📱 Download the My Astro app to:
- Perform self-troubleshoot
- Solve in a few minutes
- No need to call customer service
To check your contract, please visit My Astro.
Yes, the current service tax law does not exempt services provided to customers residing in Labuan, Langkawi, and Tioman.
Refund can only be made by the registered Astro account holders.
However, if you would like to request refunds on behalf of the account holder, you may do so by providing the supporting documents (e.g.: authorization letter, death certificate, 3rd party NRIC copy).
You can recover your Netflix subscription here.
We wish to advise you to make your payment before the following month's bill is generated in order to avoid interruption in your viewing experience. Please note that to reconnect your subscription, there will be a charge of up to RM20 (excl. gov tax) upon reconnection, except for Commercial & Hotel customers.
Find out more about the reconnection fee here.
If you don't currently have an Ultra or Ulti Box, you can upgrade by calling or sending a "Hi" message via WhatsApp to 03-9543 3838. Select your preferred language, then type “2” to upgrade and select “Box upgrade” option. Once your Ultra/Ulti Box is successfully activated, you'll able to access Prime Video app on Astro Box. Activate the app to enjoy the 2 months access. To activate click
https://product.astro.com.my/apps/primevideo
No, SecureGo can only be tied to 1 device per Astro ID.
For Platinum Pack and Multiroom Smart TV customers, Astro GO+ is included in your subscription at no extra charge. For customers on other packages, you will be able to add-on Astro GO+ to your subscription for RM 5.99/month.
ZEE5 is an Indian subscription video on demand and over-the-top streaming service run by Zee Entertainment Enterprises. With the app, subscribers can enjoy over 170,000 hours of on demand content from originals, movies, TV shows, music and more across 18 languages including English, Tamil, Hindi and Punjabi – all in a single destination.
If you are interested to subscribe to Sun NXT via Astro, please click here or reach out to us via WhatsApp by typing “Hi” at 03-9543 3838.
Yes, effective 1st March 2025, your Astro subscription packs that are bundled with Netflix will have a price increase:
- Netflix Standard: An increase of RM4.50 (before tax) monthly will be applied.
- Netflix Premium: An increase of RM7.28 (before tax) monthly will be applied.
- Netflix Premium (Astro one Epic): An increase of RM2.78 (before tax) monthly will be applied.
Please follow the steps below:
Step1: Fill in Merge/Split Equipment Form (Part A & Part B)
Step2: A full payment to be made on any outstanding balance for all related accounts (if any).
Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).
Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
Astro sends regular payment reminders to customers via SMS until their current charges have been paid. However, we encourage customers to pay their bill as soon as possible to avoid disconnection of Astro service. Please reach out to us here if you require more information about payment reminders or to change your contact details.
Astro's Plug & Play Box is our latest box where users can enjoy the latest Astro box simply by connecting it to the TV and internet. There is no longer a need to schedule or pay for an installation. By connecting your Plug & Play Box to home broadband, you will be able to-do the following:
- Watch your channels over the Internet. No more rain fade!
- Never miss your favorite shows again as you can stream LIVE events from the beginning, or simply pause and resume the program as you wish.
- Access a library of over 110,000 videos on demand. Catch-up or binge-watch full episodes whenever you like.
- Access your recordings anytime on TV or the Astro GO app via Cloud Recording.
Other features include pause on TV and continue watching on the Astro GO app, enhanced search capabilities and more.
Step 1:
Type ASTRO<space>BARCODE<space>10 digit account number
Example: ASTRO BARCODE 0866603852
Step 2:
Send SMS to 66688
*Standard telco charges and Terms and Conditions apply
- Starting 1 March 2026 - Astro Showtime (CH 411), Rock Action (CH 414), and Rock X Stream (CH 415) will be available to customers
- Starting 1 April 2026 - Astro FAM Time (CH 412) will be available to customers
Yes, effective on bill date 9th July 2024 onwards, the Service Tax for Astro Broadband Bundle/Astro Fibre Bundle will be streamlined at 6%. Astro Fibre Standalone and Mesh WiFi charges will remain at 6% Service Tax as announced on 1st March 2024.
Video On Demand is FREE* for all Astro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR &PVR boxes). Aside from our extensive library of more than 110,000 video, you can also enjoy blockbuster movies on a pay-per-view basis.
Please note that your default pin is 0000 to make any purchases.
*Entitlement is based on subscription package.
Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.
We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.
Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.
Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Starting 7 October 2026, Disney+ will transition to a new Disney+ app experience. Astro customers can continue enjoying Disney+ via Astro with no changes to their Disney+ subscription or monthly fee.
Customers who stream via Astro Ultra or Ulti Box will have the new app made available automatically, while customers who stream on personal devices will simply need to download the new Disney+ app to continue watching Disney+.
Existing customers can sign in using the same email address or mobile number associated with their existing Disney+ account.
For further information and support relating to the Disney+ app experience or app-related features, please visit the Disney+ Help Centre.
No, you are not required to print any form before handing the Ultra Box or Ulti Box. However, when you return your Astro Box at a courier partner's branch, you will need to fill out a consignment note. Please retain this note for at least 14 days as proof of return.
You will receive two SMS notifications with tracking numbers separately from the courier service, one for the Plug & Play Box and one for the Astro SIM card. Please expect these SMS notifications to be sent to you within 2-3 working days upon successful order submission (online or via retailer).
You may view your current subscription details or the channels and packages you are currently subscribed to via My Astro App or My Astro Web. Just login to your accmyastro.astro.com.my/download/ount and click on Manage Subscription to view.
Refund process required 5 working days by Astro and additional 3 - 7 working days required subject to the respective processing banks.
The Kids Friendly Profile is an enhancement to the Kids User Profile feature with the following major improvements:
- PIN control for the Kids Profile: When switching from a Kids Profile to an adult profile (i.e.: Father or Mother), a PIN entry will be required.
- Limited Kids Profile Content Search: Only Kids age-appropriate content can be searched and displayed within the Kids Profile.
- Kids Profile Based Recordings: Kids Profiles will have their own personalised age-appropriate recordings without any overlap with other user profiles. This feature will be available from 17th August onwards.
These enhancements are available across the Astro GO app, Ultra/Ulti Box, and Multiroom Box/Smart TV app.
Click here to find out more on this new feature and how to use it!
Please follow the steps below:
Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)
Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).
Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).
Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).
Step 5: Submit all documents via Feedback Form.
Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
2. Recorded program will be removed for PVR user.
3. A full payment to be made on any outstanding balance for all related accounts.
4. New account holder agreed to continue the remaining contract from previous owner account (if any).
5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).
Additional requirement for New Owner
Capping of applicant age is 21
Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)
A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.
If you are currently on the Entertainment, Entertainment Plus, Premium 2, Premium 3 or
Platinum Pack, you may switch your current Asian Favourites selection to Viu Premium via the
My Astro app or myastro.astro.com.my. Simply go to the "Account” tab and scroll down to the
“Subscription” section. Select “TV Pack” > “Add-ons” and then click the “Switch” button.
Alternatively, you may also reach out to us via WhatsApp by typing “Hi” at 03-9543 3838 to
make your switch to Viu Premium.
Yes, you can watch content on up to 4 different devices simultaneously using the same account. You can have 4 logged-in devices and 4 profiles, allowing for 4 concurrent streams.
No, if your account is suspended or disconnected, you will retain your existing subscription when you reconnect.
If you are an existing iQIYI VIP, you may cancel your existing VIP subscription with iQIYI and signup again via astro.com.my/iqiyi to enjoy the special price by adding your subscription to your Astro bill.
There will be no automatic migration. Customers will continue with their existing Astro plans as usual and may choose to subscribe to Astro X3 separately if they wish.
E‑Invoicing is a fully digital version of your invoice that is created and shared electronically based on the Inland Revenue Board of Malaysia’s (IRBM) national e‑Invoicing requirement. Instead of using paper or manual documents, everything is processed digitally for a smoother and more secure billing experience.
There are no changes to your charges, but the way your invoice is generated becomes more efficient and in alignment with national tax requirements.
Yes, the Favourite channels will follow the latest channel list. Therefore, you will need to reset your Favourite channels.
Astro continuously reviews its product propositions to ensure we can provide the best customer experience for all our subscribers. We have discontinued the 50% multiroom in order to allow our Astro subscribers with a subscription fee of RM100 or more to only pay a standard RM49.99 (with box setup) to enjoy the Multiroom experience on an Ultra or Ulti Box.
We apologise for any inconvenience.
