We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.

You do not need to request for a reconnection as our system will detect your payment and process it immediately, provided you paid via a real-time payment channel.

Click here for a full list of our payment channels.

Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.

 

Yes, you can. Go to the Account tab and scroll to "Subscription' section. Select "TV pack', select "Main room' or "Multiroom' and then click the "Refresh' button.

Please ensure to put your box on standby mode to refresh the signal.

a. Using IVR
   ​1. Dial 03-95433838 and select you preferred language.
   2. Select Account Related.

   4. Select Refresh Smartcard.

b. Using MyAstro web
  
STEP 1
Go to https://myastro.astro.com.my/ in your web browser.

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".
 
STEP 3
Click on TV pack.
 

STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).
 

STEP 5
Click on "Refresh" to refresh signal on your box. 

For Main Box      

For Multiroom

STEP 6
After tap the Refresh, below notification will be displayed as below.

For Main Box 

For Multiroom

c. Using My Astro App

STEP 1
Open My Astro App and click "Login".

 

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".

 

STEP 3
Go to "Account".

 

STEP 4
Scroll down to "TV pack" and click on it.

 

STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).

 

STEP 6
Tap on "Refresh" to refresh signal on your box. 

 

STEP 7
After tap the Refresh, below notification will be displayed as below.

 

Your account number will be used to identify/verify you for all After Sales-Services. You may also use your mobile number/ Astro smart card number/ NRIC number or Astro Box number.

Yes, the current service tax law does not exempt services provided to customers residing in Labuan, Langkawi, and Tioman.

Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.

STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.

STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to TV Settings and press “OK”.

STEP 4

Navigate to your preferred selection and press “OK”.

STEP 5

Navigate to Save and press "OK" to confirm your selection.

Yes, existing non-Primary Pack customers who add on 50Mbps to their subscription will get to enjoy high speed broadband for only RM60/month and a free speed upgrade to 100Mbps for 24 months. Please note that a new 24-month contract will start upon successful installation.

 

You can add a reminder to pay your bill, on your Google Calendar with one click. Enjoy uninterrupted services, by remembering to pay your bill on time.

Please follow the steps below:

Step1: Fill in Merge/Split Equipment Form (Part A & Part B)

Step2: A full payment to be made on any outstanding balance for all related accounts (if any).

Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).

Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).

 

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

STEP 1  

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2  

Navigate to Settings.

STEP 3    

Navigate to Remote Control Settings and press "OK".

STEP 4  

Follow the steps appear on the screen to sync your Astro remote.

Astro GO is a companion app that is complimentary for all Astro subscribers and allows up to 2 users to stream at the same time. 200 hours of cloud recording* come complimentary with your Pay TV subscription. 

Astro GO+ is an add-on service that enables up to 4 users to stream Astro GO and/or Multiroom Smart TV** at the same time. The amount of cloud recording storage will also be increased to 1500 hours. 

 

 *Cloud recording hours are shared across your Astro Box, Astro GO and Multiroom Smart TV 

** Provided that you have a Multiroom Smart TV subscription

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2  

Navigate to Settings.

STEP 3  

Navigate to S/PDIF Audio and press "OK".

‍

STEP 4    

Navigate to your preferred selection and press “OK”.

Yes, another person may register their credit card to your account's auto-debit facility. If you are performing this action via our call centre, the respective card holder is required to be present.

No, this change in due date will not impact your monthly bill subscription.

Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

 

Frequently Asked Questions

1)     I missed the pickup appointment; what do I do now?

You can reschedule the pick-up appointment by calling our agent directly.

 

2)     Can I reschedule my pickup date?

Yes! You can call our agent back directly to reschedule the pickup date and time.

 

3)     Do I have to pack my device(s) before handing it over to the Astro agent?

Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

 

4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

 

5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

 

Recycle via Registered Collection Centres

For all recycling-related questions, please click here.

 

• With numerous OTT entrants, consumers are suffering from subscription fatigue. In fact, they are looking for a one stop shop platform where OTT services are integrated in one place.

• Astro offers flexibility and convenience with new packs where customers can get the convenience of accessing a variety of content via Ultra Box as the single remote-control solution.  

• In addition, there will be cost savings for Astro customers to purchase both Netflix and Astro together. Even better deals available if customers also subscribe to broadband for a better-connected experience.

You may contact Astro's Contact Centre (03 - 9543 1543) to process the cancellation.

The Mesh WiFi device(s) needs to be returned upon service termination via an arranged pick-up by our installers.

Yes, you can return the Astro Box & Smart Card/SIM Card even after being charged for the box fee. After successfully returning the box, Astro will proceed to refund the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse.

From 8 October 2021 onwards, Astro will be ceasing the daily passes (e.g. 3, 5, 7 & 30 days passes). Please subscribe to the relevant packs to continue enjoying your favourite content. Stay tuned for more exciting offers. Thank you.

Astro Multiroom service mirrors all content from your primary subscription, except selected Special Interest and pay-per-view channels such as Astro First/Best movies.

For customers with Multiroom box, the Plug & Play setup with Astro Broadband will not have access to NHK World. The Plug & Play setup without Astro Broadband will not have access to NHK World.

There are a few ways you can access Netflix on the Ultra Box as below: 

• Access Netflix on the Ultra/Ulti Box via the Home Screen and select the Netflix app from the Apps row. 
• Launch the Netflix app directly from their remote control by clicking on the “Netflix” button if it’s available on your remote control. 
• Tune into CH 741

IMPORTANT! If you are accessing Netflix on your Ultra/Ulti Box for the first time, please wait for the Netflix activation email from Astro (this may take up to 10 minutes) for the app to be reflected in your account. If you skip this 10-minute period, you may experience double charging by incorrectly signing up for Netflix using your credit card details.

No, Astro First movies/series are available as Per-per-view basis. Pricing is indicated on each of the programme posters. All prices are subjected to 6% service tax.

I am sorry you can't. While we understand the value customers see in choosing their preferred service/pack individually, the packaging of channels/services in the new packs are necessary for us to offer content/services at an affordable price to our customers.

Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.

Note:

• Any changes of contact details to be requested by account holder only.
• Only account holder's contact to be updated as primary mobile number in the system.

Upon successful subscription, you will be able to view your chosen HD channels within 3 hours by keying in the channel numbers into your remote control. Please note that subscription through Channel 200 will take effect within 24 hours.

Yes, a penalty fee of RM200/Mesh WiFi unit will be imposed if the customer fails to return the device(s). The courier company will make two attempts to retrieve the Mesh WiFi unit(s) within a period of 30 days, failing which the penalty would be imposed.

 

My Astro is available on web browser and app. The app can be downloaded for free from the Google Play Store, Apple App Store or Huawei App Gallery.

For Ultra and/or Ulti box users, My Astro app is now added to the Top Menu so you can easily access it to manage or update your account. You may find it in the Top Menu, located next to Settings. Please refer to the image below to see what it looks like:

What is beIN SPORTS CONNECT?

beIN SPORTS CONNECT is the ultimate live streaming sports service that provides you with access to global sporting events both LIVE and on-demand such as major European football leagues and over 3,000 hours of live tennis via Astro's Ultra Box, Ulti Box, mobile app or web.

How do I access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
On the beIN SPORTS CONNECT mobile app:
Step 1: Open the "beIN SPORTS CONNECT" app and go to your Profile
Step 2: Select "Sign in with Astro" and log in with your Astro ID
Step 3: Go to "Settings" and select the TV Login option
Step 4: A QR code scanner will appear.

Follow the steps below to pair the mobile app with your TV screenOn the Astro Ultra/Ulti Box:
Step 1: At Astro Home, go to the app rail and select "beIN SPORTS CONNECT"
Step 2: Go to the Profile icon at the top of your screen and click "OK"
Step 3: A QR code will be presented on your screen. Use the in-app QR code scanner on your mobile device to scan the QR code
Step 4: Your TV screen will refresh automatically and you will be able to enjoy the beIN SPORTS CONNECT app on your TV!

Who is entitled to access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
Only Astro customers with the Sports subscription as part of their Astro TV Pack (Bundle or add-on) will be able to enjoy the beIN SPORTS CONNECT app on their Ultra/Ulti Box. For further enquiries, please WhatsApp "Get beIN" to our Customer Contact Center at 03-9543 3838.

What are the content available in the beIN SPORTS CONNECT app?
Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue

Can I stream on more than one device at the same time?
No, you can only stream the beIN SPORTS CONNECT app on one device at a time.

How many devices can I use to watch beIN SPORTS CONNECT?
You can have up to five (5) devices registered to your account at any given time. However, you can only stream from one (1) device at a time.

Can I download content for offline viewing?
Unfortunately, downloading of content is not a feature that is currently available.

Are subtitles or dubbing available for the content on beIN SPORTS CONNECT?
Unfortunately, subtitles and dubbing options are currently not available.

How can I subscribe to beIN SPORTS CONNECT via Astro?
The beIN SPORTS CONNECT app is not available as an add-to-bill option. Please visit www.product.astro.com.my/tv to sign up to one of our TV Packs with the Sports subscription.

Can I access the beIN SPORTS CONNECT app outside of Malaysia?
No, you will not be able to watch beIN SPORTS CONNECT content outside of Malaysia as the app is geo-blocked for each country.

How do I register for an Astro ID?
Download the beIN SPORTS CONNECT app > Select "Login with Astro"> Click "Do not have an Astro ID? Click here".

Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.

I have forgotten my password; what should I do?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password

How do I unlock a locked user account?

You may contact Astro's Customer Service by:

1. Submitting a feedback form here: https://support.astro.com.my/feedback-form
2. Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance

The beIN SPORTS CONNECT app won't load after I pressed "cancel" when logging in; what do I do now?
Step 1: Close the "Astro ID Login" tab in your browser, then close your mobile app browser (Safari, Google Chrome, Mozilla Firefox etc).
Step 2: Close the beIN SPORTS CONNECT app on your mobile device.
Step 3 Reopen the beIN SPORTS CONNECT app and try to log in again.

Will my personal information be protected?
Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.

My Astro app and web is currently available in English and Bahasa Malaysia only.

No, you need to have an Astro ID to enjoy the features.

In general, these two bands can be differentiated with these parameters: Coverage, Channel Interference and Speed.

2.4GHz gives better coverage but lower speeds, while 5GHz provides faster internet but covers a smaller area.

No, the Service Tax is a tax payable entirely to the Government. Astro acts as a collection agent for the Government.
 

Unfortunately, you cannot link your direct Disney+ Hotstar subscription to your Astro account. Please ensure that the mobile number used for your direct subscription to Disney+ Hotstar is different from the mobile number used to activate Disney+ Hotstar entitlement via your Astro subscription. If you do not have an alternative mobile number to nominate, kindly contact Disney+ Hotstar's customer service directly at disneyplus.my@hotstar.com for details on how to cancel your direct subscription. 

For Astro Fibre, you may choose from a selection of Broadband speeds from 100Mbps to 800Mbps for as low as RM129/month and receive a free WiFi 6 router & Astro Fibre App. On top of this, you will also get to enjoy a complimentary speed upgrade for 24 months. A new 24-month contract will begin upon successful installation and full details of this offer are as follows:

Astro Fibre Standalone Price per month
100Mbps	500Mbps	800Mbps
RM129 (speed upgrade to 500Mbps for 24 months)	RM189 (speed upgrade to 800Mbps for 24 months)	RM249

Please refer to the table below:

Note:  

1. The table above is an approximation of the cancellation fee. The final fees will be calculated at the end of your subscription/upon downgrade.

1. Downgrade of Pack for Residential customers will be on basis of package ranking, whereas downgrade of pack for Astro & Broadband customer will be on basis of total monthly payment.

1. Package ranking in descending order:

• Platinum Pack (highest rank)
• Premium Pack 1/2/3 (same rank across 3 options)
• Entertainment / Sports / Movies Plus Pack
• Entertainment / Sports / Movies Pack (same rank across 3 options)
• Primary Pack (lowest rank)

Please find some examples (for Residential customers) as below:

Termination

Customer signed up for Entertainment Plus Pack (24-month contract) with Ultra Box. Customer decided to terminate the subscription 8 months into the contract. As the customer still has 16 months remaining, the maximum applicable fee will be RM41.67 x 16months = RM666.67

Pack downgrade

Customer signed up for Movies Pack (24-month contract) with Ultra Box. 18 months in, customer decides to downgrade to Primary Pack (24-month contract). As the customer still has 6 months remaining, the maximum applicable fee will be RM20.83 x 6months = RM125

Dropping off Netflix or Disney+ Hotstar within first 12 months

Customer signed up for Entertainment Plus (24-month contract) with Ultra Box and 12-month commitment on Netflix App. 6 months in, customer decides to upgrade to Premium Pack 1 (24-month contract) which does not include Netflix App. As the customer still has 6 months remaining in the first 12 months of commitment for Netflix App,  the maximum applicable fee will be RM41.67 x 6 months = RM250. Upon upgrading to Premium Pack 1, a new 12-month commitment for Disney+ Hotstar App begins alongside the 24-month contract on the package.

Disabling band steering means that there will be two frequency bands available for the users - 2.4GHz and 5GHz.
 

Note: Band Steering is called Dual-band Combination in the router web interface.
 

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user
Password: user
 

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

6. Click on Dual-band Combination button to disable the Band Steering.

7. Set the Wi-Fi name and Wi-Fi Password for both 2.4GHz and 5GHz bands based on your preference. Then click "Apply" for the changes to take place.

8. Kindly ensure to reconnect your WiFi according your new WiFi name and password.

(i) Head over to My Astro Portal and go to 'Bill & Payment'. Click on 'Payment History'
(ii) Contact us via one of these platforms. Please ensure you include your Astro Account Number.

Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members

* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.

Although it is possible to pair the second mesh node unit with the first mesh, customers are advised to follow similar steps in setting up the Mesh Network by pairing the mesh unit with the WiFi router instead.

We apologise for the inconvenience caused. If you have not receive the upgraded speed within 48 hours after the service activation, please call Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.
 

Yes, customers whose accounts are suspended but resumed within 24 months from their offer period start date will still be able to enjoy the internet speed upgrade upon service resumption. However, the speed upgrade offer period will not be extended despite the suspension period.
 
Unfortunately, customers whose accounts are suspended but resumed after 24 months from their offer period start date will not be able to receive the free speed upgrade.
 

STEP 1    

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Take a look at the HDMI Connection Status.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Network Settings and press "OK".

STEP 4

Navigate to Network Diagnostics and press "OK".

STEP 5

Network Diagnostics screen will be  displayed accordingly.

We are thrilled to announce that as part of your subscription, you are able to enjoy exclusive coverage of live matches in HD on Astro channels, On Demand and Astro GO! This means that you'll have access to all the latest games, highlights, and analysis, right at your fingertips.

With this new addition, you'll be able to follow your favourite teams and players closer than ever before, keeping you up-to-date with all the action on and off the field. Whether you're a die-hard fan or a casual spectator, this new content is sure to provide you with endless hours of entertainment.

To ensure that we continue offering the best choice in sports content, our Sports Pack will now be priced at RM104.99/month (for 12 months contract) or RM99.99/month (for 24 months contract) and Premium Pack 1 will now be priced at RM139.99/month (for 12 months contract) or RM129.99/month (for 24 months contract) starting 9 February 2023, and this applies to all new customers. 

Note that there will no changes for existing Sports Pack & Premium 1 customers in 24 or 12 month contract being renewed before 1st June 2023.

We appreciate your continued support and can't wait for you to experience this exciting new addition to your Sports Pack subscription.

Please refer to the table below for the full revised pricing for the following packs:

We hope you continue to enjoy your Astro experience with us.
 

Not to worry, our representative will be contacting you within 24 hours.

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.

Please ensure that you are using the correct ID for eKYC submission.

For Malaysians :

1. Please ensure you are using MyKad or MyTentera.

2. Capture the front and back of your ID.

3. Ensure that there is no glare when capturing the photo.

4. Ensure that are capturing it in a bright room to have the highest picture quality.

5. Please do not cover your ID when capturing it, as it may impact the OCR Optical Character Recognition accuracy.

‍

For Malaysian Permanent Resident and Other Nationality :

1. Please use Passport only.

2. Please capture your whole passport, which has your personal information on it and your signature.

3. Ensure that there is no glare when capturing the photo.

4. Please do not cover your ID with your when capturing it, as it may impact the OCR  Optical Character Recognition accuracy.

You may use the same feedback form and choose below options.

Category: I would like to request for refund

Sub Category: Request for Refund