Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
No, please return your old Astro Fibre modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.
If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.
Find out more about the reconnection fee here.
For any NJOI-related information, please visit the NJOI Help & Support page at
https://purchase.njoi.com.my/en-support
Please rest assured that streamingapps labelled with "coming soon"
will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches.
Facebook: @Astro
Instagram: @astromalaysia
Twitter: @astroonline
Kindly take note that streaming apps labelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.
Slow browsing using LAN cable
Looks like there is something wrong with your service connection.
Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.
Click here for Speed Test guideline.
Slow browsing using LAN cable
Looks like there is something wrong with your service connection.
Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.
Click here for Speed Test guideline.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
Slow browsing using Wi-Fi
1. Router Positioning
Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
i) High vs. Low
Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
ii) Concrete & Metals
Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
iii) Distance to Router
The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
2. Wireless Interference & Noise
You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.
Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
- Microwaves
- Bluetooth Devices
- Cordless Phone
3. Surrounding Wi-Fi signals
A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.
Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
4. Usage
More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.
Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Please update your auto-debit payment details via My Astro Portal.
Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.
Yes, your information will still be available in the HBO Max app if you choose to sign in using the same email address as your current Astro login.
Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue
Viu is an on-demand video streaming service with over 4,500 hours of movies, TV shows and
music. With Viu, you can stream premium Asian content from Korea, Japan, Thailand, Hong
Kong, China and Taiwan – with English, Malay & Chinese subtitles (for selected titles) and more,
all on your big screen TV via the Ultra/Ulti Box or on-the-go right at your fingertips with the Viu
mobile app
Starting
12 December 2023
, users must log in using their
registered email address
,
mobile number
, or a
social account
(Facebook, Google, or Apple) to access any of Astro's digital platforms, including
My Astro
,
Astro GO
, and
Astro's official website
.
We are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!
Yes, effective 1st March 2025, your Astro subscription packs that are bundled with Netflix will have a price increase:
- Netflix Standard: An increase of RM4.50 (before tax) monthly will be applied.
- Netflix Premium: An increase of RM7.28 (before tax) monthly will be applied.
- Netflix Premium (Astro one Epic): An increase of RM2.78 (before tax) monthly will be applied.
Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.
Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Intermittent internet connection using Wi-Fi
- Router Positioning
Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
i) High vs. Low
Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
ii) Concrete & Metals
Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
iii) Distance to Router
The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house. - Wireless Interference & Noise
You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.
Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
i) Microwaves
ii) Bluetooth Devices
iii) Cordless Phone - Surrounding Wi-Fi signals
A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity. Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself. - Usage
More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.
Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
You can be assured that your data are safe with us. Astro implemented sufficient security measures to protect customer data and fully comply to Personal Data Protection Act
Customers who downgraded their package from Astro Broadband Bundle/Astro Fibre Bundle to Astro TV Pack only will be charged 8% Service Tax effective 1st March 2024 onwards. Any adjustment or proration charges incurred before the downgrade will be calculated based on 8% service tax in the next bill, in line with the latest package downgrade.
Download the iQIYI app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".
Complimentary access to the Sun NXT Lite app is only available to Indian Favourites/Maharaja Pack customers. To get an access to Sun NXT Lite, you must be an existing Astro customer with a subscription to Indian Favourites/Maharaja Pack.
No. Astro GO is a FREE entitlement exclusively for customers with an Astro subscription. If you do not have an Astro subscription account, please visit astro.com.my to find out more.
Here's how to refresh your smartcard in My Astro:
- Open/Download the My Astro app or visit My Astro web
- Login with your Astro ID
- Go to Account
- Tap on Subscription or TV pack
- Tap on Rooms
- For the box that you would like to refresh the smartcard, tap on 'Refresh' button. This will refresh your Astro box signal
📡 Experiencing technical issues?
📱 Download the My Astro app to:
- Perform self-troubleshoot
- Solve in a few minutes
- No need to call customer service
Yes, starting 9 December 2024, the new packs will be the default offering from Astro.
To enjoy full premium access, simply add RM10 to upgrade your Sun NXT Lite subscription to
Sun NXT Premium.
You are attempting to play a content that is not part of your subscription. If you are not able to play a content that you are subscribed to, proceed to submit report via WhatsApp or
Feedback Form
.
Photograph or scan your payment receipt, and send it to one of our contact platforms found here.
At this point in time, the Disney+ app on Astro Ultra and Ulti Box does not support Dolby audio. We are working to enable this in a future update.
Yes, you will be able to rent titles on the WeTV mobile app. Subsequently, you will be able to stream your rented title on the Ultra/Ulti Box,
wetv.vip
, and the mobile app.
There are 2 methods of setting maturity ratings restriction on Netflix:
Method 1 – Create a Kids Profile in Netflix App on Ultra/Ulti Box
- On the Netflix home menu, select “Switch Profile”
- Select Add Profile.
- Name the profile.
- Select Kids. Kids profiles have a logo 'Kids' on the profile icon so they are easy to identify.
- Select Continue. The new profile will show on the list of profiles on your account.
Method 2 – Manually set Viewing Restrictions for each profile
- Go to https://www.netflix.com/profiles/manage
- Select a Profile.
- Under Maturity Settings, select Edit.
- Enter your Netflix password.
- You may select the desired Maturity Rating settings or add a particular title restrictions for the profile.
- Select Save.
For more information kindly visit:
- https://help.netflix.com/en/node/114275
- https://help.netflix.com/en/node/114276
Zee5 is the only app that has a change in price upon the SST increase. Prices of Netflix, Disney+ , Viu, iQIYI, WeTV and Qalbox will not be affected.
If you are an existing iQIYI VIP, you may cancel your existing VIP subscription with iQIYI and signup again via astro.com.my/iqiyi to enjoy the special price by adding your subscription to your Astro bill.
For Astro Ultra and Ulti Box customers
- No action is required.
- The new Disney+ app will be made available automatically on your Astro Box from 7 October 2026.
- You can sign in using the same email address or mobile number associated with your existing Disney+ account to start streaming.
For customers who watch on personal devices (e.g. mobile phones, tablets or Smart TVs)
- Download the new Disney+ app to continue streaming Disney+.
- You can sign in using the same email address or mobile number associated with your existing Disney+ account to start streaming.
- The current Disney+ app will remain available until 4 November 2026, giving customers time to make the switch.
- Samsung and LG Smart TV users are encouraged to download the new app before 20 October 2026.
Currently, Maxis, Digi, Celcom, TuneTalk, U-Mobile, Yes, XOX and Webe.
No, Astro & Broadband only offers a 24-month contract period upon sign up.
Discover thousands of movies and series you'll love, and we are continuously expanding. If you would like to enjoy more movies on top of your current subscription, press the
Home
button and select
On Demand
. Use the arrow keys to scroll to
Store
. Pick and choose to rent any movie for up to 48hours.
From 1st July 2023 onwards, Astro will ONLY accept cheques deposited at Public Bank Berhad.
To simplify your monthly payments, here are some recommended alternatives you can look into.
- Auto-Debit
- Online Banking
- JomPAY
- Astro Quick Pay
To find out more on how you can make your payments via these channels, kindly visit here.
Should you choose to continue with cheque payment, do ensure that you follow these steps below.
Step 1: Fill in the cheque
Step 2: Ensure that your 10-digit Astro account number is accurately written at the back of the cheque
Step 3: Go to your nearest Public Bank
Step 4: Locate the Cheque Deposit Machine
Step 5: Select “Bill Payment” on the screen
Step 6: Select “Astro”
Step 7: Drop your cheque in
Step 8: Collect your receipt
You will be able to enjoy all the content on the iQIYI app immediately upon successful purchase from the Astro website. You may enjoy your VIP privileges from the iQIYI app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.iq.com).Please ensure that the account used to log in to the app is the same one used to purchase your iQIYI VIP subscription.
You can enjoy the Sun NXT app via Ultra or Ulti Box by following these steps:
- Launch the Sun NXT app icon on your Ultra and Ulti box
- Click on “Log in” button via top menu in Sun NXT app
- Follow the instructions displayed on your TV screen
If you would like more information or to provide feedback on Astro Rewards, kindly reach out to us at 03 9543 3838 or visit one of our Astro service centres.
Yes, all existing Astro & Broadband customers within contract or out of contract can subscribe to Astro & Broadband offerings. The 24 months contract will be renewed upon signing up for the new packs.
- Launch the Simply South icon on your Ultra and Ulti box
- Click on “Log in” button via top menu in Simply South app
- Follow the instructions displayed on your TV screen
No, there is no additional charges applicable.
Bahasa Malaysia (BM) and Traditional Chinese subtitles will be available where rights permit. However, subtitle availability may vary depending on the title.
Yes. All TVBAnywhere+ add-on plans; VOD Zone, Channel Zone, and Premium allow streaming on up to 2 devices concurrently. This means you can enjoy your favorite content on two devices at the same time.
There will be no automatic migration. Customers will continue with their existing Astro plans as usual and may choose to subscribe to Astro X3 separately if they wish.
Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members
* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.
