Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
We want to ensure that only the authorised account owner can have access to their Astro account. This activity ensures that only you can log in and access all the details tied to your Astro account.
No. When you log in to the new Disney+ app using the same email address or mobile number associated with your existing Disney+ subscription, Disney+ will match the subscription linked to your account, so you can continue using your current subscription without duplicate billing.
On the beIN SPORTS CONNECT mobile app:
Step 1: Open the "beIN SPORTS CONNECT" app and go to your Profile
Step 2: Select "Sign in with Astro" and log in with your Astro ID
Step 3: Go to "Settings" and select the TV Login option
Step 4: A QR code scanner will appear.
No, there is no penalty fee if you decide to cancel your Multiroom (Smart TV) subscription.
Unfortunately, the the drop off option is only available for non-DBB customer. For DBB customer we will arrange for our appointed agent to collect your equipment. You will receive a phone call from our representative within 3 business days from your termination date to schedule the collection.
Once the e-invoicing is activated, you cannot change your bill delivery method. If you do, your e-invoice will be automatically deactivated.
No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.
The new packs will be available starting 9 December 2024 and you can subscribe via:
- The Astro website: www.astro.com.my
- WhatsApp at 03-9543 3838 and type GET ASTRO
- Astro Customer Service Centres
For Astro Ultra Box or Ulti Boxes, you will be able to see an itemised charge called "Box Fee” in your Astro bill.
You may contact Astro's Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form
- Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance
You can recover your Netflix subscription here.
Effective from the bill date 9th July 2024 onwards, the Service Tax for the Broadband Bundle/Fibre Bundle will be streamlined at a rate of 6%. The prorated adjustment for your Pay TV subscription will be calculated based on 6% service tax rate on your next bill, following your current subscription's tax rate.
Unfortunately, this means that you are using a TV model that does not support 4K UHD resolution (Sony BRAVIA 4K GB, Sony BRAVIA 4K UR or Sony BRAVIA VH).
Not to worry, we are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!
Astro customers can enjoy a special offer of RM13.90/month (RRP RM13.90/month) when they subscribe to WeTV VIP via Astro.
Yes. There is a possibility more courier partners will be added in the future. We will keep you informed of any new information.
Please ensure that you have entered the correct email address or mobile number associated with your Disney+ account.
If you still do not receive the OTP, please WhatsApp or call Astro’s Customer Service at +603 9543 3838.
No, there is no additional charges applicable.
You will continue to have access to Disney+ until the end of your current subscription cycle. After that, you will no longer be able to access Disney+ through Astro.
Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.
Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.
Your two-months Prime Video access begins on the day you activate your account.
Multiroom discount rates will be removed upon splitting the account.
The TVBAnywhere+ app supports seven languages: Traditional Chinese, Simplified Chinese, English, Vietnamese, Thai, Bahasa Malaysia and Bahasa Indonesia. For major drama titles, subtitles are available in Traditional Chinese, Simplified Chinese, English, Bahasa Malaysia and Bahasa Indonesia. Subtitle availability may vary depending on the title.
After successfully adding ZEE5 Premium to your bill, follow the simple steps below to stream ZEE5 on your Ultra/Ulti Box:
Step 1: Go to your Astro Home Page and click “ZEE5” under the Apps rail
Step 2: Scan the QR code on screen with your mobile device
Step 3: Log in with an existing ZEE5 ID or sign up for a new account. Then, enter the activation code displayed on your TV screen into the ZEE5 mobile app.
Step 4: Now, enjoy streaming ZEE5 on your Ultra/Ulti Box!
Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.
Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.
Yes, the current service tax law does not exempt services provided to customers residing in Labuan, Langkawi, and Tioman.
Please follow the steps below:
Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)
Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).
Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).
Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).
Step 5: Submit all documents via Feedback Form.
Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
2. Recorded program will be removed for PVR user.
3. A full payment to be made on any outstanding balance for all related accounts.
4. New account holder agreed to continue the remaining contract from previous owner account (if any).
5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).
Additional requirement for New Owner
Capping of applicant age is 21
Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)
4K UHD offers 4 times the resolution of HDTV (4K UHD has 3840x2160 resolution with 8 million pixels compared to HD which has 1920x1080 with 2 million pixels), sharper detail, smoother lines and a richer colour palette, as well as a vibrant colour TV experience.
Customers on Ultra Box with Sports Pack can tune in to the Astro SuperSport UHD Channel (CH 805 and CH 806) for an exciting selection of Sports content such as the Premier League and the Spanish Primera Liga.
Customers on Ultra Box with Movies Pack and News & Documentaries add-on can stream some of the latest movies and documentaries respectively in UHD by pressing the “Home” button on your remote and exploring your choices at no additional cost.
In addition, customers can rent additional movies on top of their subscription and stream the latest and hottest 4K UHD Blockbuster movies, drama series and local movies, blockbuster movies in Ultra HD via Astro First Channel 480, and Astro Best Channel 481 and VOD titles in “Store”.
Please note that a standard rent rate applies for all these titles, to learn more about the pricing, head over to the FAQ section at www.astro.com.my/ultra
Customers who have activated the trial will be notified before it expires. They can choose to continue by subscribing at a price that will be disclosed later. If they are not interested, the trial will automatically expire after 2 months with no action required from them. Your Prime Video access will auto-expire, and you won’t be charged. However, please visit
https://product.astro.com.my/apps/primevideo
to stay updated on Prime Video.
Yes, customer may choose to have different billing method for each different account.
Physical bill charging will only apply to the account that has opted for paper bills.
You must subscribe to an Astro subscription (NJOI customers are not eligible) in order to get the Ulti Box.
The eligibility criteria for the Ulti Box are as follows:
New Customers
All new Astro customers with a monthly subscription fee of below RM100 will be entitled to select the Ulti Box upon signing up for Astro’s packages.
Existing Customers (Box Upgrade for Primary or Multiroom)
Existing customers are required to have an internet connection at home with a recommended internet speed of 10Mbps and above in order to upgrade your existing box to Ulti Box.
Note:
· Existing Ultra Box customers are not eligible for a swap to the Ulti Box.
· If your existing box is a PVR, you will lose access to all the recordings stored in the PVR
Multiroom (New subscription)
Customers subscribing for an additional multiroom subscription are entitled to select the Ulti Box as part of the subscription.
You will be able to view your new package(s) within 24 hours of subscribing. Please note that if you are an Astro customer subscribing to HD channels, you will have to connect an HDMI cable to your TV before you will be able to enjoy the channels.
Astro sends regular payment reminders to customers via SMS until their current charges have been paid. However, we encourage customers to pay their bill as soon as possible to avoid disconnection of Astro service. Please reach out to us here if you require more information about payment reminders or to change your contact details.
Please update your auto-debit payment details via My Astro Portal.
No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.
The Viu free trial for Astro customers on the Ultra and Ulti Box has ended as of 8 June 2023. To
continue streaming all your favourite shows on Viu, switch to Viu Premium under the Asian
Favourites selection or subscribe for as low as RM8.40/month (RRP: RM21.90). Please refer to
Q5 to Q9 for more information.
Your bill will be waived upon request.
Below are the details of the Sun NXT pricing options for Astro customers.
Item | Monthly Fee for Astro Customers (RM) | Retail Price (RRP) |
Sun NXT Premium | RM 25.00 | RM 30.80 |
Sun NXT Premium - Upgrade (Upgrade from Sun NXT Lite) | RM 10.00 | - |
Moving forward, all customers on any Bundle which includes Movies Pack, those with the Movies Add‑On, customers subscribed to the HBO Pack Add‑On, as well as customers on the Astro One Epic Pack who wish to continue enjoying HBO content can subscribe to the HBO Max app as an ala carte add‑on via Astro from RM24.90/month.
If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.
If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
- Try loading the site on a different device.
- Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
- If the website doesn't load on another device, the problem is either with the network
- Restart your computer.
- Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
- Try loading the site in a different browser.
- There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
- Temporarily disable your antivirus program.
- Your antivirus software may be interfering with your ability to load certain websites.
- Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
- Reset your modem and router.
- Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
- Check your computer's date and time settings.
- If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
- Check your computer or mobile device's clock to make sure that it is set to the correct time and date.
In the event the problem persists, please provide below details for further escalation:
i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test - Please click here for Ping Test guideline.
Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Your Astro GO email will be delivered to you within an hour upon checkout. Please click the link provided to set up your password and download the Astro GO app on your device by clicking here (Google Play Store) or here (iOS App Store). If you want to stream it directly via your computer or laptop, Astro GO is also available at astrogo.astro.com.my. Log in with your Astro ID and start streaming!
