Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Yes. You can make payment using your credit card via My Astro Portal:
- For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia
- For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia
E‑Invoicing is a fully digital version of your invoice that is created and shared electronically based on the Inland Revenue Board of Malaysia’s (IRBM) national e‑Invoicing requirement. Instead of using paper or manual documents, everything is processed digitally for a smoother and more secure billing experience.
There are no changes to your charges, but the way your invoice is generated becomes more efficient and in alignment with national tax requirements.
You may reach out to Astro's customer service at 03-95433838 if you think there's an error regarding your redemption or rewards.
You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.
Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.
Upgrade to Sun NXT Premium via www.astro.com.my/sunnxt or the MyAstro app. For further assistance, contact our customer service at 03-9543 3838.
Once the e-invoicing is activated, you cannot change your bill delivery method. If you do, your e-invoice will be automatically deactivated.
For Platinum Pack and Multiroom Smart TV customers, Astro GO+ will be automatically added to your subscription.
Below are the details of the Sun NXT pricing options for Astro customers.
Item | Monthly Fee for Astro Customers (RM) | Retail Price (RRP) |
Sun NXT Premium | RM 25.00 | RM 30.80 |
Sun NXT Premium - Upgrade (Upgrade from Sun NXT Lite) | RM 10.00 | - |
Once your 12-month contract period ends, you will continue to enjoy your Astro X3 Pack at the same monthly subscription fee as your per your initial plan, subject to Astro's prevailing terms and conditions and any future changes communicated in advance. There will be no price change upon contract expiry. Pricing is as outlined below.
Pack | Standard Base Price |
Astro X3: Entertainment 12 Pack | RM39.99 per month |
Astro X3: Sports 12 Pack | RM89.99 per month |
Note: All prices quoted are excluding SST
Please refer to
How do I activate my Disney+ access with my Astro subscription?
Refund can be made when there be a termination of account, over payments and in cases where payment was wrongly made to another Astro account.
Yes, subtitles are available. Sun NXT offers English subtitles for most of the movies released in the year 2024 and onwards.
No, the Astro Fibre App is a free mobile application for all Astro Fibre customers with the RG21 router or RG31 (launching soon) router. However we may introduce paid services in the future via the app.
Step 1: At Astro Home, go to the app rail and select "beIN SPORTS CONNECT"
Step 2: Go to the Profile icon at the top of your screen and click "OK"
Step 3: A QR code will be presented on your screen. Use the in-app QR code scanner on your mobile device to scan the QR code
Step 4: Your TV screen will refresh automatically and you will be able to enjoy the beIN SPORTS CONNECT app on your TV!
Unfortunately, downloading of content is not a feature that is currently available.
If you have a random Astro power cable, remote control or old box lying around at home, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.
For all recycling-related questions, please click here.
To check your contract, please visit My Astro.
There will be no installation fee for both Astro Box and Ultra Box. The Multiroom (second decoder) must be installed at the same registered address as your primary subscription.
All new and existing Astro Pay-TV customers are entitled to Astro special price when they signup for iQIYI as a VIP member via Astro at www.astro.com.my/iqiyi.
Package | Monthly Astro Price |
Standard VIP | RM12.90 (RRP at RM 16.90) |
Premium VIP | RM 18.90 (RRP at RM 24.90) |
Yes, a charge of up to RM20.00 may be imposed upon reconnection.
From 1st July 2023 onwards, Astro will ONLY accept cheques deposited at Public Bank Berhad.
To simplify your monthly payments, here are some recommended alternatives you can look into.
- Auto-Debit
- Online Banking
- JomPAY
- Astro Quick Pay
To find out more on how you can make your payments via these channels, kindly visit here.
Should you choose to continue with cheque payment, do ensure that you follow these steps below.
Step 1: Fill in the cheque
Step 2: Ensure that your 10-digit Astro account number is accurately written at the back of the cheque
Step 3: Go to your nearest Public Bank
Step 4: Locate the Cheque Deposit Machine
Step 5: Select “Bill Payment” on the screen
Step 6: Select “Astro”
Step 7: Drop your cheque in
Step 8: Collect your receipt
Astro customers can make payments via My Astro app, Auto-debit, WhatsApp,Astro Quick Pay and other authorised payment channels withoutsurcharge for the easiest and fastest way to pay their Astro bills.
Bill payments at selected petrolstations, convenience stores, retail/mobile shops, kiosks, and e-Wallets, may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (Razer), ATX, MobilityOne and e-Pay.
The surcharge is imposed by third-party payment collection partners for services rendered.
You can refer to all our payment options below. Those marked with ‘*’ will be subject to a surcharge by appointed collection agencies.
A. ASTRO SELF-SERVICE METHODS
My Astro App:
- Download My Astro app
- Login with your Astro ID
- Go to Account > Bills
- You will be able to see your outstanding bill amount, make payment, download bill statements, and view payment history all in one app.
My Astro Web:
- Alternatively, you can use the web version
- Note: We recommend downloading the My Astro app for a better experience
Astro Quick Pay:
- Visit pay.astro.com.my.
- Just enter your 10-digit Astro Account Number and proceed with the instructions that follow.
- Note: You will not be able to view your payment history on WhatsApp. For a better experience to manage your bills (To view your payment history), you can download the My Astro app.
B. OTHER HASSLE-FREE METHODS
Auto-Debit: Click here for step-by-stepinstructions on how to activate auto-debit payment via My Astro app.
JomPAY: Look for the JomPAY logo on your latest bill, log into your preferred online banking platform, and submit your payment details.
• Biller Code: 9639 (unique to Astro only)
• Ref-1: <10-digit Astro account number> (E.g. 08XXXXXXXX)
C. BANKS
Maybank:
- ATM
- Online banking
Visit maybank2u.com.my for more information.
Public Bank:
- ATM
- Cash Deposit Machine & Cheque Deposit
- Online banking
Visit pbebank.com for more information.
Bank Simpanan Nasional:
- ATM
- Cash Deposit Machine
- Online banking
- SMS banking
- BSN Ejen Bank Berdaftar (EBB)
- Over-the-counter payments
Visit mybsn.com.my for more information.
Agrobank:
- ATM
- Online banking
- Over-the-counter payments
Visit agrobank.com.my for more information.
D. e-WALLETS
ATX*
Boost, GoPayz, KelantanPay, Zcity (GEM REWARD), SabahPay, Tapay, GoPay,MerchantTradeMoney, ToneGroup, Elinking, Mpay, Mcash, and other various smaller wallets.
e-Pay*
Touch n Go (TnG), Grab Pay, Shopee, BigPay, True Money
E. OTHER METHODS
Associated Retailers:
RMS (Razer/ MOL)*
7-Eleven, 99 Speedmart, Caring Pharmacy
ATX*
RedONE Shop, Mobile Money, Runcit Hero (telecommunication shops), Parcel Hub (courier shops), Kiosk, DHL
Mobility One*
Kedai D’mart, Happy Mart, Pasaraya Sakan, PusatKomuniti Desa (PKD), Aeon Big and various sundry shops
e-Pay*
Petrol stations (Petronas, Shell, BHP, Caltex, Petron), KK Mart, Mydin, MyNews, SenHeng, Hai-O, Giant, TF ValueMart, Billion, Big Pharmacy
💳 Want to manage your Astro bills easily?
📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps
Here's how to refresh your smartcard in My Astro:
- Open/Download the My Astro app or visit My Astro web
- Login with your Astro ID
- Go to Account
- Tap on Subscription or TV pack
- Tap on Rooms
- For the box that you would like to refresh the smartcard, tap on 'Refresh' button. This will refresh your Astro box signal
📡 Experiencing technical issues?
📱 Download the My Astro app to:
- Perform self-troubleshoot
- Solve in a few minutes
- No need to call customer service
You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.
This error indicates that you have reached the maximum number of simultaneous video streams across devices for one (1) account. To stop seeing this error, please stop streaming on one of your other devices.
• If you have recently purchased your Astro pack or made any changes to your pack on or after 9th November you can stream on two (2) concurrent screens
• If you have not made any changes you can stream on four (4) concurrent screens.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Yes, customers who have upgraded their packages or reconnected their Astro service in February 2024 will be charged with 8% Service Tax from 1st March 2024, for services period on or after 1st March 2024.
Yes, you can download WeTV's content on your device for offline viewing if you have subscribed to WeTV VIP. This feature is not available if you are not a VIP member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.
No, Astro GO is a free app for Astro customers. The content available on Astro GO will depend on the subscription pack that you are subscribed to.
If you do not have an Astro subscription, please click here to find out packages available.
After order submission, the Plug & Play Box and Astro SIM card will be couriered separately to your service address. The delivery dates with the tracking numbers will be communicated via SMS.
The Plug & Play Box and Astro SIM card should arrive within 3-working days after your order submission. You may self-install your box by following the guide here.
For new Astro Fibre customers with the RG21 router, you will be guided to install the Astro Fibre App on your mobile device during the installation of the service. Alternatively, you may refer to the user guide here for self-installation.
Currently, you can only select one Netflix subscription at a time. Your available options include the Basic 24 Months, Standard 24 Months, or Premium 24 Months plans.
No, you do not have to prepare any documents before handing your equipment over to the courier agent/installer! All you must do is get your equipment ready before the courier agent/installer arrives to ensure a smooth handover process.
Astro X3 Packs are available in two contract options:
- 12-Month Contract Plan – Customers are required to fulfil a one-time 12-month contract commitment. There is no contract renewal required after contract expiry.
- No-Contract Plan – Customers who prefer greater flexibility may subscribe to a no-contract option, which will be available from December 2026 onwards.
All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.80/month by visiting www.astro.com.my/zee5.
Please follow the steps below to subscribe:
Step 1: Go to www.astro.com.my/zee5
Step 2: Log in with your Astro ID
Step 3: Key in your email address and proceed to add ZEE5 to your bill
Step 4: Now, enjoy all your favourite shows on ZEE5!
Yes, you may return Astro equipment even after being charged for the box fee. You can choose either to opt for:
- At-Home Collection: Please contact Astro to schedule for equipment collection. A courier partner agent or installer will call for the collection.
- Self-drop-off: Customers are required to self-pack their Ultra Box or Ulti Box and SIM Card into a box and drop the parcel off at any of our listed courier partner branch.
After successfully returning the box, Astro will proceed to waive off the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse. However, if you’ve made the payment, we will proceed with the refund to your registered credit card or to your account.
Visit the app store on your Smart TV and search for the Astro Smart TV app to download it.
You will be charged 8% Service Tax on Astro Pay TV services rendered on or after 1st March 2024, whereas your Astro Fibre including Mesh will remain at 6% Service Tax.
You will continue to have access to Disney+ until the end of your current subscription cycle. After that, you will no longer be able to access Disney+ through Astro.
Yes, a switching fee of RM 10 will be incurred when you unsubscribe from Sun NXT Premium or downgrade your subscription tier. However, for customers unsubscribing from Sun NXT Premium via Astro's Self-Service Portal, this fee will not apply.
No. When you log in to the new Disney+ app using the same email address or mobile number associated with your existing Disney+ subscription, Disney+ will match the subscription linked to your account, so you can continue using your current subscription without duplicate billing.
If you don't currently have an Ultra or Ulti Box, you can upgrade by calling or sending a "Hi" message via WhatsApp to 03-9543 3838. Select your preferred language, then type “2” to upgrade and select “Box upgrade” option. Once your Ultra/Ulti Box is successfully activated, you'll able to access Prime Video app on Astro Box. Activate the app to enjoy the 2 months access. To activate click
https://product.astro.com.my/apps/primevideo
No. We are rebranding our sports channel lineup for easy navigation of different sports categories, while maintaining the same content offerings. Hence, there will be additional channels to cater to all the sports content. Your subscription will not be affected, you will still be entitled to the sports content you’ve subscribed to.
