Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Unfortunately, this means that you are using a TV model that does not support 4K UHD resolution (Sony BRAVIA 4K GB, Sony BRAVIA 4K UR or Sony BRAVIA VH).
Not to worry, we are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!
Simply South is a streaming service and one-stop destination for South Indian Regional Video Content. Simply South has the largest library of Tamil, Telugu and Malayam content with the latest movies, evergreen classics and comedy clips on-demand.
No. Astro GO is a FREE entitlement exclusively for customers with an Astro subscription. If you do not have an Astro subscription account, please visit astro.com.my to find out more.
Any termination within contract period will be subjected to an Early Termination Fee (ETF).
If you are unable to log in to the Astro Smart TV app, please follow the steps below:
1. Verify Your Astro ID Credentials
- Ensure you are using the correct Astro ID (email address/mobile number) and password.
- If you have forgotten your password, reset it via the Astro login page.
2. Check Your Internet Connection
- Ensure your Smart TV is connected to the internet.
- Test your internet connection by opening another app on the TV.
- Restart your router and Smart TV if necessary.
3. Update the Astro App and TV Software
- Make sure the Astro app is updated to the latest version.
- Check that your Smart TV firmware/software is up to date.
4. Restart the App
- Close the Astro app completely.
- Reopen the app and try signing in again.
5. Reinstall the Astro App
- Uninstall the Astro app from your Smart TV.
- Download and install it again from your TV's app store.
- Attempt to log in once more.
If you are still unable to log in, proceed to submit report via WhatsApp or Feedback Form and provide:
- Smart TV brand and model
- Screenshot/photo of the error message
- Astro ID (email address used for login)
- Details of the troubleshooting steps already performed
This information will help the support team investigate and resolve the issue more quickly.
Astro TV customers
No, you will not be required to take on a new contract after moving. If you still have an existing contract, the contract will continue.
Broadband / IPTV customers
Yes, your contract will be renewed to a new 24-month contract.
Customers who downgraded their package from Astro Broadband Bundle/Astro Fibre Bundle to Astro TV Pack only will be charged 8% Service Tax effective 1st March 2024 onwards. Any adjustment or proration charges incurred before the downgrade will be calculated based on 8% service tax in the next bill, in line with the latest package downgrade.
Yes, this is a one-time approval, and you do not need to submit your application every month.
If you are an existing iQIYI VIP, you may cancel your existing VIP subscription with iQIYI and signup again via astro.com.my/iqiyi to enjoy the special price by adding your subscription to your Astro bill.
Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.
You may subscribe to add-ons via any of the platform listed below:
Sales Channel | Add-on Purchase |
My Astro App / Web | 1. Go to “Astro Store” and scroll to “Shows” section 2. Click on “Sports” card to proceed and confirm purchase |
My Astro STB | 1. On your Ulti / Ultra box’s remote, press the Home button and the Home page will be displayed on your screen 2. Access My Astro via the “Apps” section or the shortcut next to the settings icon 3. Upon load, your subscription info and purchasable add-ons will be shown |
1. WhatsApp Hi to 03-95433838 Select Tap to view options Select Content Add-on Purchase 2. Select desired add-on Enter smartcard number (if prompted) 3. Confirm the purchase |
You can make changes to your Netflix plans that are included in your Bundle through My Astro app
You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
Customers on the Astro Smart TV app can stream these two channels (CH549 Love Nature 4K & CH805 Astro Sports UHD) if their TV model supports 4K UHD resolution.
Kindly note that these Sony TV models do not support 4K UHD resolution:
a) Sony BRAVIA 4K GB
b) Sony BRAVIA 4K UR
c) Sony BRAVIA VH
*CH805 Astro Sports UHD is only available to customers with Sports entitlement in their subscribed TV Pack.
There will be no changes to your Netflix account when you move to a new address.
Wider WiFi coverage:
- All areas across the house will enjoy optimal coverage with multiple Mesh WiFi units located in areas with sub-optimal coverage to form a larger WiFi network.
Stable connection;
- Consistent coverage of optimal WiFi signal will ensure a stable connection as the Mesh unit will automatically connect your devices to the strongest WiFi signal around your house.
Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members
* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.
Astro & Broadband offers Astro content with Astro Fibre, Maxis Fibre Broadband and Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.
With the current Astro & Broadband plans, customers will enjoy substantial savings bychoosing their desired broadband speed from 30Mbps - 800Mbps to accompany their Astro packages.
Yes, customers will be charged a fixed Paper Bill Fee of RM10.00 per bill every month for each account.
If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.
There will be no penalty imposed upon the removal of Astro GO+ from your subscription.
The Ultra Box or Ulti Box and the SIM Card are property of Astro, as per our General Terms and Conditions for Astro Services. Therefore, customers are accountable for returning the boxes upon the termination of their Astro subscription. Otherwise, an RM100 (exclusive of Sales and Service Tax) box fee will be charged to the customer's account.
You may view your current subscription details or the channels and packages you are currently subscribed to via My Astro App or My Astro Web. Just login to your accmyastro.astro.com.my/download/ount and click on Manage Subscription to view.
Please ensure that your mobile number is up to date in our database to ensure that payment reminders are sent to the right person.
You can do so via:
1. Astro Self-Service Portal
2. Call our Customer Call Centre (CCC)
**Only account holder can update the mobile number
For any transaction, you will be prompted with a push notification alert to replace SMS OTP. Tap on the push notification to view the secure verification screen, that allows you to "Approve" or "Reject" the transaction within 50 seconds. Rejected transactions will not be processed. If transaction is performed from a different device, the push notification alert will still be sent to your SecureGo registered device for approval.
Our customers deserve the best streaming entertainment experience with us and from 9 December 2024, the new Astro One Packs make that possible.
From just RM49.99, these new packs make it simple, flexible and accessible for all Malaysians to stream the content they love on one platform, with up-to 4 concurrencies on Astro GO. Customers can easily make changes to their subscriptions via the My Astro app, including updates to their packs, choosing from up to 11 streaming apps, or switching to different ones, as and when they like.
Customers can choose between:
- The Astro One: Entertainment Pack for a wide range of favourite vernacular entertainment, including the best of Malay, Chinese, Indian, Korean, Horror, Local Live Sports (Liga Malaysia) and international shows enjoyed by Malaysian families.
- A sports-filled fiesta with Astro One: Sports Pack that comes with all our Sports channels, on top of what is on the Entertainment Pack.
- And the Astro One: Epic Pack, an indulgence for those who want it all. Adding on to the Entertainment Pack and Sports Pack, this unrivalled streaming experience will include the best from their favourite streaming apps, all on a single platform.
For more information, visit www.astro.com.my or send us a message on WhatsApp at 03-9543 3838.
Upon submitting your application, you will receive the eKYC link via SMS/email/astro.com.my to complete the eKYC verification within 3 days.
Please perform the following checks and troubleshooting steps:
1. Check if your TV supports the Astro app.
The Astro app is generally available on selected:
- Android TV / Google TV
- Samsung Smart TV (selected models)
- LG Smart TV (selected models)
Kindly check that your Smart TV supports the Astro Smart TV app (kindly refer here).
If your TV uses a different operating system (e.g., older proprietary OS), the Astro app may not be available.
2. Update your TV software.
Go to: Settings → Support → Software Update
Install any available updates, then restart the TV and try again.
3. Search the correct app store
- Samsung: Apps
- LG: LG Content Store
- Android/Google TV: Google Play Store
Search for "Astro" or "Astro GO" (depending on your region and service availability).
4. If your TV's region is set incorrectly, certain apps may not appear.
Look under: Settings → General → Location/Region
Ensure it matches your actual country.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:
- Astro ID use
- Smart TV model
- OS version
- Error reported on device
This will help our support team investigate and assist you further.
All Ultra/Ulti Box customers may watch selected WeTV titles for free on their Astro Box.
Simply follow these steps:
Step 1: Go to your Ultra/Ulti Box Home Page and select WeTV under the Apps rail
Step 2: Click play on any non-VIP titles/episodes and start streaming!
Note: No login is required to stream free content on WeTV.
If you would like more information or to provide feedback on Astro Rewards, kindly reach out to us at 03 9543 3838 or visit one of our Astro service centres.
Yes, however, we do advise keeping your subscription while your Smart TV is being fixed to avoid having to download the app again.
All Customers on any Bundle which includes Movies Pack, those with the Movies Add‑On, customers subscribed to the HBO Pack Add‑On, as well as customers on the Astro One Epic Pack, will automatically be entitled to the new channels.
Please follow the steps below:
Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)
Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).
Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).
Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).
Step 5: Submit all documents via Feedback Form.
Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
2. Recorded program will be removed for PVR user.
3. A full payment to be made on any outstanding balance for all related accounts.
4. New account holder agreed to continue the remaining contract from previous owner account (if any).
5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).
Additional requirement for New Owner
Capping of applicant age is 21
Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)
Yes. You can explore the My Astro app even if you’re not logged in. Click at “Continue as guest” to check out the app features before singing up or logging in.
However, if you're an Astro customer we recommend you sign up/login with your Astro ID for the best experience. Here's how to link your Astro account to your Astro ID.
Download My Astro app or visit the My Astro website.
You can be assured that your data are safe with us. Astro implemented sufficient security measures to protect customer data and fully comply to Personal Data Protection Act
Yes, please visit Astro's Self Service Portal via
myastro.astro.com.my
to update your email address or mobile number.
No, you will not be automatically switched to the new pricing. To perform a manual switch, please contact us at 03-9543 3838.
We try to make as many movies and TV shows available for download. However, for some titles, while we may have the rights to offer them via streaming, we may not be able to offer them for download.
Astro Cloud is a virtual storage that allows you to record and watch your favourite TV shows on Astro GO anytime, anywhere. Customers can enjoy 200 hours (500 GB) of cloud recording on Astro GO web and mobile app, and on your Astro Box (if applicable) at no additional cost.
To check your remaining Cloud storage space, go to Settings > My Devices, you will find your cloud storage information here.
You can upgrade your storage to a total of 1,500 hours (4000gb) with the Astro GO+ add-on for RM 5.99/month.
Kindly visit https://myastro.astro.com.my/ or call us at 03-7490 8102 to upgrade your storage plan.
When you have reached the duration (years) needed for the upgrade, we will upgrade you into your new tier and your shiny new rewards will appear in the My Astro app. You are still eligible for all the rewards from previous tiers too.
Astro & Broadband comes with 24-month contract commitment.
The number of concurrent streams depends on your Disney+ subscription plan:
a. Disney+ Standard: Up to 2 concurrent streams
b. Disney+ Premium: Up to 4 concurrent streams
