Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
If you experience constant loading or buffering while watching content on the Astro Smart TV app, please follow the steps below:
1. Update Your Smart TV Software
- Ensure your Smart TV is running the latest software or firmware version.
- Check for updates in your TV's Settings menu and install any available updates.
2. Restart Your Devices
- Turn off and restart the following devices:
- Router
- Modem (if applicable)
- Smart TV
- Wait a few minutes for all devices to reconnect and stabilize.
- Relaunch the Astro app and test the VOD content again.
3. Clear the Astro App Cache
- Clear the application cache on your Smart TV.
- After clearing the cache, reopen the Astro app and check if the buffering issue has been resolved.
4. Reinstall the Astro App
- Uninstall the Astro app from your Smart TV.
- Download and install the latest version from your TV's app store.
- Launch the app and test any content again.
5. Still Experiencing Buffering Issues?
- Check whether other devices on the same network are heavily using the internet.
- Use a LAN cable for a more stable connection if possible.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:
- Astro ID use
- Smart TV model
- OS version
- Type of internet connection (Wi‑Fi or LAN)
- Screenshot/photo of the error message
This will help our support team investigate and assist you further.
Multiroom discount rates will be removed upon splitting the account.
Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.
Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Intermittent internet connection using Wi-Fi
- Router Positioning
Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
i) High vs. Low
Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
ii) Concrete & Metals
Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
iii) Distance to Router
The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house. - Wireless Interference & Noise
You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.
Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
i) Microwaves
ii) Bluetooth Devices
iii) Cordless Phone - Surrounding Wi-Fi signals
A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity. Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself. - Usage
More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.
Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Astro customers can subscribe to WeTV VIP via Astro as an add-to-bill service for only RM13.90/month (RRP RM13.90) to enjoy the app on their big screen TV via the Ultra/Ulti Box, wetv.vip or on the go with the WeTV mobile app which is available on Android and iOS devices.
For more details on the WeTV VIP Membership, please refer to Q12 - Q17.
Astro TV customers
No, you will not be required to take on a new contract after moving. If you still have an existing contract, the contract will continue.
Broadband / IPTV customers
Yes, your contract will be renewed to a new 24-month contract.
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.
In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.
If you are currently on the Disney+ Basic plan, your plan will automatically be renamed to Disney+ Standard. You will also be able to stream on up to 2 devices concurrently instead of 1 previously and enjoy unlimited device registrations with no change to your monthly fee.
If you are currently on the Disney+ Premium plan, you will be able to stream on up to 4 devices concurrently instead of 3 previously and enjoy unlimited device registrations with no change to your monthly fee.
For further information and support relating to the Disney+ app experience or app-related features, please visit the Disney+ Help Centre.
For multi-frequency customers, RM10.00 is charged per physical bill generated.
Youou may visit and follow the steps shown in https://biz.astro.com.my/home-resources/astrobiz-selfcare-user-guide to create you Astro ID.
The TVBAnywhere+ app supports seven languages: Traditional Chinese, Simplified Chinese, English, Vietnamese, Thai, Bahasa Malaysia and Bahasa Indonesia. For major drama titles, subtitles are available in Traditional Chinese, Simplified Chinese, English, Bahasa Malaysia and Bahasa Indonesia. Subtitle availability may vary depending on the title.
Returning your Astro box & Smart card/SIM card is a very simple process.
For existing Ultra Box or Ulti Box user, call 03-9543 3838 to schedule our courier partner to come pick up the box or drop them off at the closest Astro Service Centre or Exclusive Partner near you. Click here to find a Customer Service Centre (CSC) or Astro Exclusive Partner (AEP) near you.
For any unreturned Ultra Box or Ulti Box, a box fee of RM100 may be charged to your account.
For all other boxes, please recycle your box at a registered collection center that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection center near you.
No, you will not be charged 8% Service Tax for paper billing option.
If you can’t remember the email address or mobile number linked to your Disney+ account, please WhatsApp or call Astro’s Customer Service at +603 9543 3838.
The 2 months of access will expire exactly two months after your account is activated. For example:
- If you activate on 24 April 2025, your access will expire on 23 June 2025.
- If you activate on 10 May 2025, your access will expire on 9 July 2025.
- If you activate on 23 June 2025, your access will expire on 22 August 2025.
Yes, this is a one-time approval, and you do not need to submit your application every month.
You have exceeded the maximum number of registered devices allowed. To manage devices on Astro GO, go to Settings > Registered Devices to view / remove devices from the list of registered devices to your account.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
Astro introduces the new Ulti Box with a redesigned new interface, Cloud recording feature, enhanced search capabilities and more. Just connect the all new Ulti Box to the Internet and take control of your entertainment and stream up to 100,000 videos on demand, anytime.
The features of the new Ulti Box include:
· New Home Screen -Everything you see is yours
· Discover Video on Demand (VOD) - Discover 100,000 videos, stream anytime, anywhere
· Search - Search for your favorite show or video faster and easier
· Play from Start - Missed the start of the show? Just restart.
· Stop Here, Continue There -Stop on one screen and continue on another device
· Multi-Screen - Stream seamlessly across any device
· Cloud Recording - Record all the programmers you want at the same time
. **Continuous viewing - Enable to continue watching your favorite shows during raining.
We recommend an Internet speed of 10Mbps and above for optimal access to cloud recording, streaming on demand videos and search functions.
Note: ** Except 4K UHD, Astro First and all radio channels
No. There will be no changes to your monthly subscription fee as part of the refreshed channel lineup. You will continue to enjoy your current pack at the same price, along with the new channels and content additions.
If you’re an HBO Pack add‑on customer, you’ll continue paying the same RRP amount (depending on your subscription plan – Standard/Premium). If you’re on a combo plan / 50% discounted offer, you’ll keep to the discounted price until the promo expires. After the expiry, you may continue to subscribe to the HBO Max app as an ala carte add‑on via Astro from RM24.90/month.
The fee is a one-time activation fee that will be charged when you subscribe to the Plug & Play Box.
If you accidentally delete your mesh:
- Login to the Astro Fibre App.
- Go to Network > click on the plus (+) sign.
- Enter your serial number (starts with SRXxxxxx).
- Click OK to add the mesh back.
To reconnect your Astro account, please check your Account status, Bill Summary and pay on Astro Quick Pay. Your disconnected services will resume within 1 hour after you have paid your "Total Overdue Charges"
Yes, you may still watch Love Nature on CH550 and Sports content on CH810–CH833, which offer the same content and programmes in HD resolution.
Kindly note that channels CH810–CH833 are only available to customers with Sports entitlement in their subscribed TV Pack.
Astro & Broadband offers Astro content with Astro Fibre, Maxis Fibre Broadband and Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.
With the current Astro & Broadband plans, customers will enjoy substantial savings bychoosing their desired broadband speed from 30Mbps - 800Mbps to accompany their Astro packages.
Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.
The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.
If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house.
Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will not perform as optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.
Yes, you can download WeTV's content on your device for offline viewing if you have subscribed to WeTV VIP. This feature is not available if you are not a VIP member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.
The amount you're charged depends on:
- Your contract period and how long's left of your minimum term from the date your subscriptions end, calculated in months.
- Your current box type - Ultra or Ulti/Other Astro Boxes
- The packages you subscribe to, including App services such as Disney+ and Netflix
Check out our user guide for a quick and easy way to get started!
Download our user guide in English
Download our user guide in Malay
Download our user guide in Chinese
Do you need more information? Watch our Astro Ultra How to videos here.
There are few ways to get for your refund.
Click here for details:
No. We are rebranding our sports channel lineup for easy navigation of different sports categories, while maintaining the same content offerings. Hence, there will be additional channels to cater to all the sports content. Your subscription will not be affected, you will still be entitled to the sports content you’ve subscribed to.
Kindly download the Astro Smart TV app from your Smart TV’s app store and follow the steps on the screen to log in.
The Multiroom (Smart TV) subscription doesn't come with any contract.
While this technology has its benefits, different devices at home have different reaction and response to changes in signal strength and quality, and it's almost impossible to predict if they will make good band choices due to the interaction between the devices and the Wifi router. Some smart home devices also recommend that band steering is not used due to various reasons such as needing a constant consistent connection, ability to only connect to a particular band, registration of the respective MAC address, etc..
Example:
As single SSID is used, the device may remain on a weak 5GHz network instead of switching over to stronger 2.4GHz network.
You can make changes to your Netflix plans that are included in your Bundle through My Astro app
You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue
Zee5 is the only app that has a change in price upon the SST increase. Prices of Netflix, Disney+ , Viu, iQIYI, WeTV and Qalbox will not be affected.
No. The Sun NXT app subscription is currently only accessible within Malaysia.
No, please return your old Astro Fibre modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.
Viu Premium members can enjoy ad-free viewing, unlimited downloads for offline viewing, full
HD resolution and priority/exclusive access to content!
As a Viu Premium member, you will be able to enjoy the benefits below:
a. Premium Shows
b. Ad-free viewing
c. Unlimited Downloads
d. Malay Subtitles
e. Watch On TV
f. HD Streaming
g. Exclusive Viu Originals
h. Cast videos from mobile device to TV
Yes, you will need to activate SecureGo again.
No, customer must submit the termination notice via Astro Hotline.
Refer here for details.
Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.
Astro X3 Packs are available in two contract options:
- 12-Month Contract Plan – Customers are required to fulfil a one-time 12-month contract commitment. There is no contract renewal required after contract expiry.
- No-Contract Plan – Customers who prefer greater flexibility may subscribe to a no-contract option, which will be available from December 2026 onwards.
