Sign Up and Install UniFi | Sign Up and Install UniFi @ Maribumi Sdn Bhd.

Unifi
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100Mbps @ RM89/month

Unlimited quota, unifi TV and high performance Wireless Router with unifi fibre broadband.

 

Unifi Business Broadband   

Reliable broadband plans that enable next-level business growth.

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Unifi Biz
100M
RM99.00 /month

Supports up to 2-3 users on 5 devices.

Unifi Biz
300M (MESH6)
RM139.00 /month

Supports up to 6 users on 10 devices.

Unifi Biz
500M (MESH6)
RM179.00 /month

Supports up to 10 heavy users on multiple devices.

Unifi Biz
1Gbps (MESH6)
RM319.00 /month

Supports up to 10 power users on multiple devices.

Unifi Biz
2Gbps (MESH6)
RM369.00 /month

Ultimate support for up to 10 power users on multiple devices.

 
 

100Mbps Unifi Home Broadband   

Good for Working From Home and streaming.

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Unifi Home
100Mbps
RM89.00 /month

100Mbps/50Mbps

Free Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /month

100Mbps/50Mbps

Free Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

Suitable for full HD streaming & browsing.

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Unifi Home
300Mbps
RM129.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /month

300Mbps/50Mbps

Free WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

Ideal for small families for 4K streaming & gaming.

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Unifi Home
500Mbps
RM149.00 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /month

500Mbps/100Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

Perfect for medium-sized families for work and play.

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Unifi Home
1Gbps
RM249.00 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /month

1Gbps/500Mbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

Ultimate high-speed internet for everyone and everything.

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Unifi Home
2Gbps
RM319.00 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /month

2Gbps/1Gbps

Free WiFi-6 Combo Box

 Netflix Standard

 
 
 

Nationwide Installation

 

Applying for

UniFi  Maxis  Astro  Njoi 

 

Please enter your full name (As per IC)

Name (As per IC)

Please enter your IC/Passport Number

IC/Passport

Please enter your handphone number

Handphone

Please enter your full address

Installation Address

Please enter your postcode
Postcode
Please enter your city
City
Please enter your state
State

 

Frequently Asked Questions

Find your answers here.

 

WHY SHOULD I APPLY HERE?

We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.


HOW MUCH DOES IT COST TO APPLY FROM HERE?

We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.


WHAT IS THE PROCEDURE TO APPLY?

First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.


HOW FAST IS THE APPLICATION PROCESS?

Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.


WHY SHOULD I CHOOSE ASTRO + BROADBAND?

Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.


WHAT TV PACKS ARE AVAILABLE?

Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.


CAN I SUBSCRIBE TO TV ONLY WITHOUT BROADBAND?

Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.


WHAT BROADBAND SPEED DO I NEED FOR MY HOME?

For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.


IS THERE A CONTRACT PERIOD?

Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.


CAN I UPGRADE MY TV PACK OR BROADBAND PLAN LATER?

Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.


HOW WILL I RECEIVE MY BILL?

Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.


WHAT PAYMENT METHODS ARE AVAILABLE?

Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.


WHAT HAPPENS IF THERE IS A SERVICE INTERRUPTION?

If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.


CAN I RELOCATE MY ASTRO SERVICE TO A NEW ADDRESS?

Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.


DO I NEED A CREDIT CARD TO APPLY?

No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.


CAN I ADD STREAMING SERVICES TO MY TV PACK?

Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.


IS WIFI ROUTER PROVIDED WITH FIBRE INSTALLATION?

Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.


CAN I CHECK BROADBAND COVERAGE BEFORE APPLYING?

Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.


WHAT DOCUMENTS DO I NEED FOR BROADBAND REGISTRATION?

For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.


HOW LONG UNTIL INSTALLATION AFTER APPLICATION?

After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.


WHAT IS THE CONTRACT PERIOD FOR BROADBAND?

Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.


CAN I MOVE MY BROADBAND TO A NEW ADDRESS?

Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.


CAN I REQUEST INSTALLATION CHANGES OR DEVICE RELOCATION IN MY HOME?

Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.


IF I HAVE AN EXISTING BROADBAND CONTRACT, CAN I SWITCH TO ASTRO BROADBAND?

Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.


IS THERE AN INSTALLATION FEE FOR NON-STANDARD INSTALLATION?

Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.


WILL I BE CHARGED 8% SERVICE TAX ON THE RECONNECTION FEE IF THE EXECUTION WAS DONE BEFORE THE 1ST MARCH 2024 BILL?

No, you will not be charged 8% Service Tax for reconnection performed before 1st March 2024. Only reconnections executed on or after 1st March 2024 are subject to the 8% Service Tax.
 


HOW LONG WILL THE MULTIROOM SMART TV MONTHLY REBATE OF RM 15 BE APPLICABLE FOR?

The RM15 monthly rebate (before Govt. Tax) will be applicable to all on-going Multiroom Smart TV subscriptions until further notice. However, in the event of rebate expiry, Astro will notify impacted customers in advance via email or SMS. To update your contact details, please reach out via a feedback form here.


HOW DO I MAKE PAYMENT THROUGH STANDING INSTRUCTIONS FROM MY ISSUING BANK?

Please contact your issuing bank for further information. Astro does not directly handle standing instructions. Please utilise our auto-debit facility if you would like hassle-free payments.


AT WHICH STAGE WILL I BE REQUIRED TO PERFORM THE EKYC VERIFICATION PROCESS?

Upon submitting your application, you will receive the eKYC link via SMS/email/astro.com.my to complete the eKYC verification within 3 days.


CAN I RESCHEDULE THE TECHNICAL VISIT APPOINTMENT?

Rescheduling must be done at least 1 hour prior to the original appointment time.


CAN I STILL MOVE IF I HAVE AN OUTSTANDING BALANCE ON MY ACCOUNT?

Of course! Please ensure your account is active when requesting for a move.


1. WHAT ARE THE CHANGES TO THE LOG IN PROCESS ON ASTRO'S DIGITAL PLATFORMS?

Starting 12 December 2023, users have to use their registered email address, mobile number or a social account (Facebook, Google or Apple) to log into any of Astro's digital platforms, including My Astro, Astro GO and Astro's official website. Usernames as an Astro ID is no longer available. This change was made to ensure details linked to your Astro account are always updated and to improve the overall user experience on our platforms.


FAQS: ZEE5 ON ASTRO

Starting 23 March 2023, all Astro customers can subscribe to ZEE5 Premium via Astro as an add-to bill service for only RM10.60/month and enjoy the app’s exciting content offerings on the big screen via the Ultra Box, Ulti Box, website or on-the-go via the ZEE5 mobile app, available on Android and iOS devices.

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FAQs: ZEE5 on Astro

About the ZEE5 app

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1. What is ZEE5?

ZEE5 is an Indian subscription video on demand and over-the-top streaming service run by Zee Entertainment Enterprises. With the app, subscribers can enjoy over 170,000 hours of on demand content from originals, movies, TV shows, music and more across 18 languages including English, Tamil, Hindi and Punjabi – all in a single destination.

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2. How can Astro customers enjoy ZEE5?

Starting 23 March 2023, Astro customers will be able to enjoy ZEE5 Premium’s exciting content offerings for only RM10.60/month on the big screen via their Ultra and Ulti Box, website or on the-go via the ZEE5 mobile app, available on Android and IOS devices. 

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For more details on the ZEE5 Premium Membership, please refer to Q12 – Q16.

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3. How can I subscribe to ZEE5 via Astro?

All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.60/month by visiting www.astro.com.my/zee5. 

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Please follow the steps below to subscribe:

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Step 1: Go to www.astro.com.my/zee5

Step 2: Log in with your Astro ID

Step 3: Key in your email address and proceed to add ZEE5 to your bill

Step 4: Now, enjoy all your favourite shows on ZEE5!

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4. How do I access ZEE5 on my Ultra/Ulti Box?

After successfully adding ZEE5 Premium to your bill, follow the simple steps below to stream ZEE5 on your Ultra/Ulti Box:

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Step 1: Go to your Astro Home Page and click “ZEE5” under the Apps rail

Step 2: Scan the QR code on screen with your mobile device

Step 3: Log in with an existing ZEE5 ID or sign up for a new account. Then, enter the activation code displayed on your TV screen into the ZEE5 mobile app. 

Step 4: Now, enjoy streaming ZEE5 on your Ultra/Ulti Box!

Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

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5. Is ZEE5 on the Ultra/Ulti Box the same as the ZEE5 mobile app and website?

You will be able to watch the same video on demand content on your Ultra/Ulti Box as the ZEE5 mobile app or website. However, ZEE5 live channels are currently not available on the Ultra/Ulti Box. Please stay tuned for updates!

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6. Can I access the ZEE5 app outside of Malaysia?

No, your ZEE5 app is accessible within Malaysia only. 

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7. Can I download content on the ZEE5 app for offline viewing?

Yes, you can download ZEE5’s content on your device for offline viewing if you have subscribed to ZEE5 Premium. This feature is not available if you are not a Premium member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos. 

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8. What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

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9. How many devices can I use to stream ZEE5 at the same time?

You can access your ZEE5 Premium account on up to five (5) devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices. 

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10. Are there any subtitles or dubbing available for the content on ZEE5?

Yes, to enable subtitles or dubbing in your desired language, click on the subtitles/dubbing selection option at the bottom right corner of the video player, then click on the language you desire.

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11. Can I change the interface language of the ZEE5 app?

Yes, you can. Click on Menu > Language and choose your preferred language. Then, click “SAVE”.

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ZEE5 Premium Subscription

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12. What is a ZEE5 Premium subscription? 

ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.

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13. How much does a ZEE5 Premium subscription cost?

Astro customers can enjoy a special offer of RM10.60/month (RRP RM14.90/month) including tax when they subscribe to ZEE5 Premium via Astro. 

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14. When can I start enjoying my ZEE5 Premium subscription?

You will be able to enjoy all the content on ZEE5 immediately upon successful purchase from the Astro website. You may enjoy your Premium privileges from the ZEE5 app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.Zee5.com).Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

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15. How do I cancel my ZEE5 Premium subscription?

You may cancel your ZEE5 Premium subscription here. Kindly note that we will not be able to offer a refund if you do decide to leave the ZEE5 app before your subscription period ends.

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16. Will there be any penalty fees if I cancel my ZEE5 Premium subscription?

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.

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App Issues

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17. Who may I contact if I encounter any problems with the ZEE5 app?

If you require assistance with the app:

1. Submit an in-app feedback form via the ZEE5 website: https://www.zee5.com/contactUs/

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If you have issues on billing and entitlement, you may contact Astro’s Customer Service by:

1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

2. Reaching to us via WhatsApp by typing “Hi” at 03-95433838 for assistance

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18. Will my personal information be protected?

Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice


WILL ASTRO SEND PAYMENT REMINDERS?

Astro sends regular payment reminders to customers via SMS until their current charges have been paid. However, we encourage customers to pay their bill as soon as possible to avoid disconnection of Astro service. Please reach out to us here if you require more information about payment reminders or to change your contact details.


WHY ARE SOME STREAMING APPS LABELLED WITH "COMING SOON

The "coming soon" label on some streamingapps on your TV and the "Apps" page of Astro's website allows our customers tostay on top of new launches as they happen! Stay tuned for these upcomingstreaming apps so you can access even more content that you love from acrossthe world.


HOW DO I WATCH THE MATCHES AS PART OF LIGA MALAYSIA?

The matches will be available on the channels Astro Arena Bola (CH803) and Astro Arena Bola 2 (CH804), On Demand and Astro GO.

 


WHAT ARE THE SERVICES THAT ARE SUBJECT TO 8% SERVICE TAX?

The service tax rate for Astro Pay TV will be increased from 6% to 8%. The service tax for Astro Fibre, which falls under the category of telecommunication service, will remain at 6%.


CAN I VIEW 4K UHD CONTENT FROM DISNEY+ HOTSTAR ON THE ULTRA OR ULTI BOX?

At this point in time, 4K UHD content from Disney+ Hotstar is not available on the Ultra or Ulti Box. We are working to enable this on the Ultra Box in a future update. 


HOW CAN I CHECK MY ASTRO OR FIBRE/BROADBAND BILL AND OUTSTANDING BALANCE?

You may check your bills and outstanding via:

  • Channel 200 from your Astro Box.
  • Astro Self Self-Serve Portal or MyAstro App via this link.
  • WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.


ROUTER NO POWER - ASTRO FIBRE

1. Please ensure your modem and router power plugs are securely connected to the power socket.

2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.


3. If issue persists, submit your Feedback Form for further assistance.

 


INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - ASTRO FIBRE

Intermittent internet connection using LAN cable

Looks like there is something wrong with your service connection.

Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.



Intermittent internet connection using Wi-Fi

  1. Router Positioning
    Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

     i) High vs. Low
    Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.

    ii) Concrete & Metals
    Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.

    iii) Distance to Router
    The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.

    Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.

     

  2. Wireless Interference & Noise
    You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
    i) Microwaves
    ii) Bluetooth Devices
    iii) Cordless Phone
     

  3.  Surrounding Wi-Fi signals
    A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel  overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many  routers within close proximity. Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
  4. Usage
    More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.
    Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.


If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.


Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.


Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


ROUTER NO POWER - TIME

1. Ensure power cable  is connected tightly.

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.


WHY IS THE OPTION TO "RECONNECT' UNAVAILABLE IN THE IVR?

You do not need to request for a reconnection as our system will detect your payment and process it immediately, provided you paid via a real-time payment channel.

Click here for a full list of our payment channels.


HOW CAN I EASILY ACCESS THE APPS RAIL VIA MY REMOTE CONTROL?

Users can easily access all their streaming Apps such as Netflix, Disney+ Hotstar, Viu etc by clicking the “APPS” button on their remote control. After clicking this button, they will be brought to the Apps rail under the home page.

 


WHAT CAN I WATCH ON ASTRO GO?

Your access to Astro GO will depend on the subscription pack that you are subscribed to. Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels. We are continuously working hard to make more content available on Astro GO.

You may navigate around the menu on the side bar on Astro GO app, or top bar on the Astro GO web version to find shows available.

Mobile - Astro GO App

Menu Guide

  • Home: Check out all the recommended content or watch your subscribed TV channels via the   Channel Guide at the bottom of your home screen. 
  • Catch Up: Missed an episode of your favourite series? Fret not, Catch Up on the latest episode of your favourite shows on Astro GO. 
  • Boxsets: Watch complete seasons and series from our On Demand library anytime anywhere. 
  • Movies: Watch recent and popular movies on your devices! You can access a large catalogue of On Demand movies, according to your subscription. 
  • Kids: Catch all the cartoons, animations and a variety of shows for kids of all ages. 
  • Sports: Watch the biggest sporting shows LIVE on your mobile device, anytime anywhere. 
  • Store: Other than your subscribed packages, you can also purchase and watch your favourite Pay-Per-View movies and other Astro exclusive content (not available on iOS devices).


I AM CURRENTLY USING A SONY TV MODEL THAT DOES NOT SUPPORT 4K UHD; WHEN WILL THESE CHANNELS BE AVAILABLE TO ME?

We are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!


CAN I PURCHASE MY PREFERRED CHANNELS INDIVIDUALLY (ALA CARTE) FROM THE NEW PACKS?

We have taken into account customer feedback when introducing these new packs. While we understand the value customers see in purchasing their preferred channels individually, the packaging of media drives the economies of scale necessary to offer content at an affordable price to all our customers.

Other than the New Astro Packs that offer great value, customers may purchase selected channels or packages as content add-on such as Korean Pack, Horror Pack etc.


I NEED FURTHER ASSISTANCE WITH MY DISNEY+ HOTSTAR ACCESS; WHO CAN I CONTACT?

For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help


CONNECT TO NEW WI-FI CONNECTION - ULTRA BOX / ULTI BOX

Connect your Ultra Box/Ulti Box today and get the full value for your subscription. We believe we can provide you the best entertainment experience in Malaysia, and it all starts with connecting your box to the internet.

Want to enjoy these features for free?

  • Continue watching Astro even when it’s raining.
  • Binge-watch and catch-up to 110,000 videos on-demand from Malaysia, Hollywood, Korea, China, Bollywood and more anytime.
  • Create multiple profiles in your house to enjoy a personalized Astro experience, with shows recommended to you based on your interest. There is a Kids-friendly version for your little ones as well.
  • Rewind, pause and fast-forward shows and matches so that you will never miss another moment.

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STEP 1

On your remote, press the HOME button and the home menu will be  displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Scroll to Network Settings and press "OK". Select New Wi-Fi Connection and press "OK".

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STEP 4

Select your Wi-Fi network and press "OK". Please enter the password to connect to your network.

STEP 5

You have successfully connected when this screen appears.


CHANGE TV DISPLAY SETTING - HD ENABLED BOX

STEP 1  

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3    

Navigate to Display and press "OK".

STEP 4    

Navigate to TV Settings and press "OK".

STEP 5    

Navigate to Conversion for 4:3 Input Video, select your preferred selection and press “OK”.

STEP 6    

Select Yes, continue and press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.


MY ASTRO ACCOUNT WAS SUSPENDED AND RESUMED AGAIN; CAN I STILL GET THE FREE SPEED UPGRADE?

Yes, customers whose accounts are suspended but resumed within 24 months from their offer period start date will still be able to enjoy the internet speed upgrade upon service resumption. However, the speed upgrade offer period will not be extended despite the suspension period.
 
Unfortunately, customers whose accounts are suspended but resumed after 24 months from their offer period start date will not be able to receive the free speed upgrade.
 


CHECK FUTURE RECORDING - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to My TV and press "OK".

STEP 3  

Navigate to Bookings and press "OK".

STEP 4    

Your list of your booking programs will  be displayed.


I HAVE MORE THAN 1 ASTRO FIBRE SUBSCRIPTION; CAN I MANAGE ALL OF MY SUBSCRIPTIONS WITH THE ASTRO FIBRE APP?

Yes, you can manage all of your Astro Fibre subscriptions with the Astro Fibre App. However, you would need to create a different Astro ID for each Astro Fibre account.


WHY HAS THE EXPIRY DATE FOR MY DISNEY+ HOTSTAR (3 MONTHS PACK) SUBSCRIPTION BEEN DEFERRED?

We noticed that you've recently requested for a change in your Astro account. 

As this change will affect your overall monthly subscription, the expiry date for your Disney+ Hotstar (3-months Pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing. 


MY PAYMENT IS STILL PENDING; WHAT DO I DO NOW?

You will receive an email within 45 minutes of payment made to let you know whether your advance payment is successful or not. If your payment has failed, you may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.


WHAT HAPPENS IF I DO NOT RETURN THE ASTRO BOX & SMART CARD/SIM CARD?

Returning your Astro box & Smart card/SIM card is a very simple process.

For existing Ultra Box or Ulti Box user, call 03-9543 3838 to schedule our courier partner to come pick up the box or drop them off at the closest Astro Service Centre or Exclusive Partner near you. Click here to find a Customer Service Centre (CSC) or Astro Exclusive Partner (AEP) near you.

For any unreturned Ultra Box or Ulti Box, a box fee of RM100 may be charged to your account.

For all other boxes, please recycle your box at a registered collection center that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection center near you.


IS THERE AN 8% SERVICE TAX FOR PAPER BILLING?

No, you will not be charged 8% Service Tax for paper billing option.


11. I HAVE A USERNAME BUT DO NOT HAVE AN ASTRO SUBSCRIPTION; WHAT DO I DO NOW?

You may visit any of Astro's digital platform that you would like to log into. Then, create a new Astro ID using your existing email address or mobile number. After creating your new Astro ID, please use it to log into our digital platforms moving forward.


HOW DO I DELETE MY ASTRO ID?

Astro ID and / or account deletion is permanent. Upon deletion, it will be unlinked from your TV subscription account and you will be logged out from all the associated Astro apps and / or services connected including the partner apps that you have logged in using the same Astro ID. If you have any queries regarding Astro ID or would like to request for Astro ID account deletion, click on submit your request here, fill in the required details and our Astro representative will get back to you within 3 business days for security verification purposes.

 


WHEN WILL THE LIGA MALAYSIA BE AVAILABLE AND HOW DO I SUBSCRIBE TO IT?

The Liga Malaysia will be available for all Astro customers starting 3 May 2024 as part of your Astro subscription at no additional cost until further notice.
 


HOW LONG WILL IT TAKE FOR THE ACTIVATION OF THE CHANNEL OR CONTENT AFTER AN ASTRO FIRST OR ASTRO BEST TITLE HAS BEEN PURCHASED ON MY ASTRO?

It will take around 10 to 15 minutes before you are able to view your purchase.


WHAT IS THE MULTI-USER PROFILE (MUP) FEATURE?

The Multi-user Profile feature allows customers to create individual profiles within their Astro Box and Astro GO with the following personalisations:

  • Personalised Recommendations
  • Continue Watching 
  • Watch List
  • Last Viewed Channel
  • Favourite & Blocked Channels

The MUP feature is a great way to allow individual users to tailor personal Astro experiences whilst using a shared device (e.g.: Astro Box) in the household, providing them with better personalised recommendations and encouraging better content discovery.

Click here to find out more on this new feature and how to use it!


WILL ASTRO BE CONSIDERING A REBATE OR DISCOUNT FOR SOME OF ITS LONG-TERM TENURE CUSTOMERS?

This Service Tax is imposed on customers of Pay TV broadcasting services by the Government. As such the Service Tax will be passed on to the customers.
 


HOW CAN I BENEFIT FROM BAND STEERING FEATURE BEING ENABLED?

If band steering is enabled, you do not need to worry about which frequency band that your devices are connected to because the WiFi router will make the assessment and direct each device to appropriate frequency band.

However, it is important to note that quality and signal strength are not guaranteed due to unpredictability given that it is completely up to the connected devices and the WiFi router to intelligently decide on which band to connect.

 


WILL I BE ABLE TO ACCESS NETFLIX ON TV FROM MY ASTRO BOX?

Yes. Astro customers will soon be able to enjoy seamless access to Netflix on their connected Ultra and Ulti Boxes. Look out for more details then! Register your interest via https://astro.com.my/Netflix


WHAT IS MULTIROOM (SMART TV)?

Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to Multiroom (Smart TV) at RM29.99 per month (excl. any govt. tax), and simply download the Astro app on your second TV-screen and connect to your home Wi-Fi to stream.


I AM AN IPTV CUSTOMER WHO DOES NOT HAVE THE ULTRA BOX. CH741 IS AVAILABLE TO ON MY ASTRO BOX BUT WHY I CAN'T ACCESS NETFLIX USING THAT CHANNEL?

Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.


HOW DO I CONNECT MY PVR TO WI-FI TO ACCESS VIDEO ON DEMAND?

Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below depending on your box type:

(a) Wi-Fi Enabled PVR (DMT5)

·      Press the “Home” button and select “Settings” > “Network” > “Wi-Fi”

·      Allow the PVR to scan Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password if required

·      Once connected, the icon below will appear on the screen.

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      Tip: Use the alpha-numeric keyboard on your Astro Remote to key in your password

·      Press the “Home” button and select “On Demand” to start watching videos on demand!

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(b) Non-Wi-Fi Enabled PVR (HD PVR)

There are two ways to connect your HD PVR decoder to your home Wi-Fi
(i) Using the Ethernet (LAN) cable 
 

·       Plug in the LAN cable from your modem into the PVR network port

·       Once connected, the icon below will appear on the screen

·       Press the “Home” button and select “On Demand” to start watching videos on demand!

(ii) Using an Astro Wi-Fi dongle as per shown below

Step 1 - Plugin the Wi-Fi dongle into the front USB part of your PVR decoder.

Step 2 - A prompt will appear stating "Do you wish to connect to a wireless network?", select "Yes, continue."

Step 3 - Once connected, the Wi-Fi icon will appear on the screen. Now you are ready to download and enjoy Astro's on demand entertainment.

Step 4 - Press the “Home” button and select “On Demand” to start watching videos on demand!

*The Wi-Fi dongle is only applicable for the non-Wi-Fi enabled PVR (as per the picture).


NETWORK CONNECTION NOT AVAILABLE (NCNA) - HD ENABLED BOX

STEP 1

On your remote, press the “HOME” button and the home menu will  be displayed at the bottom of your screen.

STEP 2

Navigate to SETTINGS and press “OK”.

STEP 3

Navigate to STB  DIAGNOSTICS and press “OK”.

‍

STEP 4

Select the “Network” tab in the STB Diagnostics page.

Please ensure the Tunes service multicast  status is Multicast Up.

If the status is Multicast is Not Available, please reboot your box and router before verifying this status.

If issue persists, please submit the issue in our Feedback Form and attach a picture of your Network tab of the STB Diagnostics for assistance.


I'M SUBSCRIBING TO MAXIS 30/100/300MBPS BROADBAND SPEED UNDER ASTRO & BROADBAND. AM I ENTITLED FOR THE COMPLIMENTARY MESH WIFI?

If you sign up for Maxis 30/100/300Mbps broadband speeds, you are not entitled for the complimentary mesh WiFi devices. However, you may walk into any Maxis Retail Stores to purchase the mesh WiFi devices.


HOW DO I REGISTER FOR ASTRO AUTO-DEBIT?

You may register for auto-debit via: -

‍

1.My Astro website.

‍

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2.MyAstro App.

‍

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3.Any of our AstroExperience Store.


WHAT IS THE CONTRACT PERIOD OF THE PVR BOX?

  • If you have signed up for a PVR (New customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
  • If you have signed up for a PVR (Existing customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
  • If you took up a PVR decoder at a special offer with the package subscription of Super Pack Lite/Super Pack/Super Pack Plus/monthly subscription > RM169.60 (price includes Govt tax), you will have to maintain your package subscription for a minimum of 6 months, or a flat penalty fee of RM106 (price includes Govt tax) shall apply.


I AM AN EXISTING ASTRO FIBRE 50MBPS CUSTOMER; ARE THERE ANY AVAILABLE OFFERINGS FOR ME?

Yes, you are eligible for selected bundle packages with rebates up to RM39/month and a free speed upgrade if you subscribe within the promotion period. Kindly note that monthly rebates are only available for Pay TV + Astro Fibre bundles but the speed upgrade is available for all packages including standalone plans.
 


ARE THERE ANY PLANS TO BRING BACK THE PPV DAILY PASSES ON CH200 IN THE FUTURE?

Should there be any changes in plans we will keep our customers informed on any new development.


WILL THERE BE A PENALTY TO REMOVE ASTRO GO+ FROM MY SUBSCRIPTION?

There will be no penalty imposed upon the removal of Astro GO+ from your subscription.


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