Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.
You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.
Currently the Multiroom (Smart TV) app is supported on four (4) brands with the software version listed below:
1. Sharp
2. Sony
3. LG
4. Samsung
There will be no changes to your Netflix account when you move to a new address.
For app, you may go to "Manage' > "Support' section and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.
For web, you may go to "Support' menu and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.
For Ultra and/or Ulti box, you may chat with us via WhatsApp at 03-9543 3838.
STEP 1
On your remote, press the HOME button and the menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Network Settings and press “OK”.
STEP 4
Navigate to Test Connection and press “OK”.
STEP 5
Test Connection results will be displayed on the screen.
Yes, existing non-Primary Pack customers who add on 50Mbps to their subscription will get to enjoy high speed broadband for only RM60/month and a free speed upgrade to 100Mbps for 24 months. Please note that a new 24-month contract will start upon successful installation.
You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 minutes.
1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different)
Username: admin
Password: (Leave the field blank)
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the top menu, click Settings and then choose Wireless.
6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID); i.e. 2.4GHz and 5GHz.
i. For 2.4GHz setting, click Advanced Settings to display more available options.
ii. To change the channel, click the drop-down arrow for Wi-Fi Channel, then select your desired channel.
Choose between 1 to 13 (Suggested channels : 1,6,11). Click Save for the changes to take place.
The router will auto reboot and connection will re-establish after few minutes.
iii. Next, for 5GHz setting, click Advanced Settings to display more available options to make changes on the wireless channel for 5GHz.
iv. Click the drop-down arrow for Wi-Fi Channel, then select your desired channel from the selection.
v. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few minutes.
Please be informed that your service will be suspended if there is no payment after 31 days from your bill cycle date. After 62 days of non-payment, your service will be terminated, and an early cancellation fee will be applied if you are still within the 24-month contract.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Subtitles and press "OK".
STEP 4
Navigate to your preferred selection and press "OK".
Yes, you can sign up for auto-debit after your account has been activated via My Astro.
Alternatively, you may also call our Customer Contact Centre at 03-9543 3838 for assistance or to enquire about any current Auto Debit promotions.
No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.
Yes, there are five digital bill platforms available for all customers to check their Astro bills:
A. MyAstro Web
1. Visit www.astro.com.my
2. Goto “My Account”, then select “Manage Account”
3. Login to My Astro Web using your Astro ID
4. Select “Account” to view your bills
B. My Astro app
If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
C. WhatsApp
Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill.
Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.
D. Astro Quick Pay
1. Visit https://pay.astro.com.my
2. Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar.
E. IVR
1. Call +603-95433838
2. Press 1 for Account Related Queries
3. Input your 10-digit Astro Account no. or 12-digit MyKad no.
4. Press 2 for Payment and Billing
5. Press 1 to receive an SMS with your bill balance and a link to pay online
F. Channel 200
Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.
G. Auto-Debit
Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to SETTINGS.
STEP 3
Navigate to Audio Delay and press "OK".
STEP 4
Navigate to your preferred selection and press “OK”.
Please rest assured that streamingapps labelled with "coming soon"
will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches.
Facebook: @Astro
Instagram: @astromalaysia
Twitter: @astroonline
Kindly take note that streaming appslabelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.
In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.
You are attempting to play a content that is not part of your subscription. If you are not able to play a content that you are subscribed to, proceed to submit report via WhatsApp or Feedback Form.
1. Tune to Astro channel 200 - select "Add-Ons"
2. Select the option for Monthly Subscription
3. Send the WhatsApp code as per displayed on the TV screen
No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.
The recommended home internet speed for a smooth viewing is 10Mbps.
Customers with HD boxes can subscribe to the All-New Astro Pack without a box upgrade except if the customer request to move to OTT bundled pack which is mandatory to upgrade to Ulti or Ultra.
Note: OTT is referring to either Netflix, D+H or both.
If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.
Please refer to the Welcome Card inside the Plug & Play Box package and scan the QR code. You may choose to watch either the self-installation video or the Augmented Reality (AR) Installation Video to activate your Plug & Play Box. You can also download the Installation Guide from the Astro Get Started Page.
Please install and activate your Plug & Play Box within 7 days of receiving your Plug & Play Box and Astro SIM card. If you are unable to activate your Plug & Play Box within 7 days, the Plug & Play Box will be automatically activated by Astro on the 8th day.
The billing and warranty of the Plug & Play Box shall begin on the same date of which the Plug & Play Box is activated.
In the event that you have ordered more than one (1) Plug & Play Box, please refer to the Astro SIM card letter (included with the Astro SIM card delivery) to match the right Astro SIM card to the respective Plug & Play Box. Each Astro SIM card has been paired with a specific Plug & Play Box, thus the correct matching of box and SIM card is required for it to work properly.
No, your rewards cannot be transferred to another person or exchanged for cash.
The charge for your Disney+ Hotstar subscription is reflected in your Astro subscription, and not on the Disney+ Hotstar app/website. For details on your subscription, please call our Customer Contact Centre or WhatsApp us "DH Help
Only Visa, MasterCard, and American Express Credit Cards and Debit Cards issued by banks in Malaysia are accepted by Astro-owned payment channels. Official Astro payment partners may have different policies - please check with your preferred payment partner for the latest information.
Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.
The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.
If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house.
Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will not perform as optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.
The new packs will be available for existing and new Astro customers starting 9 November 2021.
We would recommend the following browsers for a smooth verification process:
• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Safari
If the bill has been paid, there will not be any additional service tax charge. However, if the bill has been issued by Astro but has not been paid, then the 8% Service Tax will be reflected in the next bill with adjustments on the new tax rate for services rendered from 1st March onwards.
Example:
Bills issued on 15th February will be charged the 6% SST. Customers will see proration for 8% from 1st – 14th March in the next bill issued on 15th March 2024. If you have fully paid your February bill before 1st March, the Service Tax will remains at 6%. You will be able to see the adjustment reflected in your next bill.
Please see the table below for the offers available for residential customers.
Notes:
· Installation fee includes Government tax.
· Monthly subscription fee does not include Government tax.
· The Ulti Box offers in the table above include a contract Period of 24 months with a pro-rated early termination fee of RM600 (excluding Government tax).
· The installation fees listed in the table above applies for a standard installation of the Ulti Box in your home. Additional charges may apply for non-standard installation.
· * Existing customers with monthly pack >RM100 are recommended to select Ultra Box @ FREE Installation fee with 24 months contract.
· ** New customers with monthly pack >RM100 are recommended to select Ultra box @ RM99 installation fee with 24 months contract.
· You may visit https://product.astro.com.my/box to find out more details about Astro Ultra Box.
· Ulti Box installation is free for Astro & Broadband customers for Starter Pack and above. A separate list of TNC’s will be applicable for this offer.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Network Settings and press "OK".
STEP 4
Navigate to Network Diagnostics and press "OK".
STEP 5
Network Diagnostics screen will be displayed accordingly.
There are 2 methods of setting maturity ratings restriction on Netflix:
Method 1 – Create a Kids Profile in Netflix App on Ultra/Ulti Box
- On the Netflix home menu, select “Switch Profile”
- Select Add Profile.
- Name the profile.
- Select Kids. Kids profiles have a logo 'Kids' on the profile icon so they are easy to identify.
- Select Continue. The new profile will show on the list of profiles on your account.
Method 2 – Manually set Viewing Restrictions for each profile
- Go to https://www.netflix.com/profiles/manage
- Select a Profile.
- Under Maturity Settings, select Edit.
- Enter your Netflix password.
- You may select the desired Maturity Rating settings or add a particular title restrictions for the profile.
- Select Save.
For more information kindly visit:
- https://help.netflix.com/en/node/114275
- https://help.netflix.com/en/node/114276
Please follow the steps below:
Step1: Fill in Merge/Split Equipment Form (Part A & Part B)
Step2: A full payment to be made on any outstanding balance for all related accounts (if any).
Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).
Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
The main changes are the revamped look and feel of the user interface on the Smart TV App, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation.
For more info, please read our dedicated FAQ on this here.
In addition, we have also recently introduced a new look to the Title Information Page and the ability to disable the Profile Selection Screen. For more information, please click here.
To set up a Mesh WiFi network around your house, the Mesh unit will need to be paired with the WiFi router. Steps to pair these two devices are as follows:
i. Place the Mesh unit close to the WiFi router (within 2 meters) and power it on
ii. After the Mesh unit starts up, press and hold the WPS buttons of the Mesh unit and the WiFi router for 3 - 5 seconds in turn within 2 minutes
iii. After the WLAN and Internet indicators of the Mesh turns steady blue, the Mesh is connected to the Internet
iv. Move the Mesh to the desired place where you need to expand WiFi and power it on. After the Internet indicator turns steady blue, WiFi is expanded successfully.
Your purchased PPV daily pass will still be accessible to you for the purchased duration ie. 3, 5, 7 or 30 days respectively. However, you will no longer be able to purchase PPV daily passes from 8 Oct onward.
In general, these two bands can be differentiated with these parameters: Coverage, Channel Interference and Speed.
2.4GHz gives better coverage but lower speeds, while 5GHz provides faster internet but covers a smaller area.
Yes, a penalty fee of RM200/Mesh WiFi unit will be imposed if the customer fails to return the device(s). The courier company will make two attempts to retrieve the Mesh WiFi unit(s) within a period of 30 days, failing which the penalty would be imposed.
STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.
STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.
STEP 3
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.
STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem. 
Starting 9 November 2021, you will need to subscribe to the new packages to add on Multiroom to your subscription. Your new package will require a minimum primary subscription fee of RM100.
This is to ensure our customers receive the best possible attention and service via our new packages. We thank you for your understanding.
Yes, you can return the Astro Box & Smart Card/SIM Card even after being charged for the box fee. After successfully returning the box, Astro will proceed to refund the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse.
Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.
Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.
Not all shows/channels will be available on the Plug & Play Box as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription.
- Customers subscribing to Plug & Play Box with or without Astro Broadband will not have access to 1 (one) Channel - NHK World
Please be assured that we are continuously working hard to make more content available on the Plug & Play Box.
If you prefer to have all these channels, we recommend that you choose the Satellite dish option for the Ultra or Ulti Box.
Unavailable channels are as below:
Yes, you can purchase Astro First and Astro Best content by using the app and web. Refer below for the steps to purchase movies via this app and web. Thereafter, you can watch them on Astro Go.
You will receive two SMS notifications with tracking numbers separately from the courier service, one for the Plug & Play Box and one for the Astro SIM card. Please expect these SMS notifications to be sent to you within 2-3 working days upon successful order submission (online or via retailer).
Your bill will be waived upon request.
If you are interested to upgrade your box, you can do so via Astro's retailers or online as follows:
I. Visit https://hub.astro.com.my/#5
II. Select `Box Upgrade` and log in with your Astro ID
III. Select the box you would like to upgrade
No, eligible customers will not be charged for this speed upgrade. Your speed plan will be upgraded automatically for 24 months, depending on your subscription. After the FREE speed upgrade period, your Astro Fibre plan will return to its regular speed.
The Liga Malaysia will be available for all Astro customers starting 3 May 2024 as part of your Astro subscription at no additional cost until further notice.
