Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
There will be no penalty imposed upon the removal of Astro GO+ from your subscription.
All Ultra/Ulti Box customers may watch selected WeTV titles for free on their Astro Box.
Simply follow these steps:
Step 1: Go to your Ultra/Ulti Box Home Page and select WeTV under the Apps rail
Step 2: Click play on any non-VIP titles/episodes and start streaming!
Note: No login is required to stream free content on WeTV.
Yes, starting 9 December 2024, the new packs will be the default offering from Astro.
Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.
- Credit or Debit Cards
- Visa
- Mastercard
- Maybank2U - Pay using your Maybank2U account
- FPX - Pay using any local bank account via FPX
- E-Wallet - Touch "n Go
For more information on the product including offers and setup, visitproduct.astro.com.my/multiroom.
For TV packs only, 24-months contract commitment period. However, if in addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months as well. If you're an existing customer, your existing remaining contract duration (if any) will not be carried over to the new contract except for existing Disney+ (3 Months Pack) and Multiroom subscription contract durations which will be carried over upon the migration to new packs.
Note: If you are subscribing to a bundle pack which includes Netflix or Disney+ for the first time, you are required to maintain the respective app as part of your bundle selection for a minimum of 12 months, otherwise a cancellation fee will apply.
There will be no changes to your HBO Max app subscription. You can continue accessing the app as usual. However, due to Warner Bros. Discovery (WBD) and Astro's partnership model going forward, the HBO HD (CH 411), Cinemax HD (CH 412), HBO Family (CH 414) and HBO Hits (CH 415) channels will cease on Astro at 11:59 PM on 28 February 2026.
Astro Cloud is a virtual storage that allows you to record and watch your favourite TV shows on Astro GO anytime, anywhere. Customers can enjoy 200 hours (500 GB) of cloud recording on Astro GO web and mobile app, and on your Astro Box (if applicable) at no additional cost.
To check your remaining Cloud storage space, go to Settings > My Devices, you will find your cloud storage information here.
You can upgrade your storage to a total of 1,500 hours (4000gb) with the Astro GO+ add-on for RM 5.99/month.
Kindly visit https://myastro.astro.com.my/ or call us at 03-7490 8102 to upgrade your storage plan.
Customers are given 90-days from their service termination date to return the Astro Box and SIM Card. If the box is not returned within this period, a “Box Fee” will be charged and appear as an itemized entry on their final bill when 90 days ended.
Yes, any active Astro subscriber with a minimum primary subscription fee of RM100 can subscribe to a Multiroom (Astro Box) at a price of RM49.99 monthly with the box setup (subscription price is subject to Govt Tax).
No, the Astro Fibre App is available for Astro Fibre customers with the RG21 and RG31 (launching soon) router.
Only Visa, MasterCard, and American Express Credit Cards and Debit Cards issued by banks in Malaysia are accepted by Astro-owned payment channels. Official Astro payment partners may have different policies - please check with your preferred payment partner for the latest information.
To access these streaming apps, you would need to upgrade to the Ultra or Ulti Box by visiting product.astro.com.my/box. Alternatively, you may also reachus via WhatsApp by typing "Hi
If Netflix is included as part of your Astro pack, you will find it in My Astro app
where you will be able to manage all the streaming apps you are entitled to.
Netflix will also be included in your Astro bill under “Monthly Charges”
If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.
The recommended home internet speed for a smooth viewing is 30Mbps.
For multi-frequency customers, RM10.00 is charged per physical bill generated.
Not to worry, our representative will be contacting you within 24 hours.
Unfortunately, the the drop off option is only available for non-DBB customer. For DBB customer we will arrange for our appointed agent to collect your equipment. You will receive a phone call from our representative within 3 business days from your termination date to schedule the collection.
For Astro Ultra Box or Ulti Boxes, there will be an itemised charge of "Box Fee” stated in your Astro bill.
The TVBAnywhere+ app supports seven languages: Traditional Chinese, Simplified Chinese, English, Vietnamese, Thai, Bahasa Malaysia and Bahasa Indonesia. For major drama titles, subtitles are available in Traditional Chinese, Simplified Chinese, English, Bahasa Malaysia and Bahasa Indonesia. Subtitle availability may vary depending on the title.
Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please WhatsApp "Hi" to us at 03-9543 3838. Then select Billing Services, provide your IC number if requested, and choose Refund Request.
The refund process will take approximately 14 days for processing with your issuing bank.
However, if you decide to cancel your subscription after the Astro box installation (during your contract period), a prorated early termination fee will apply.
If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.
Find out more about the reconnection fee here.
After termination of Astro subscription, customer will be given two options of returning the Astro Box and SIM Card. The options available are:
a. At-Home Collection:
- Peninsular Malaysia customers are required to self-pack their Ultra Box or Ulti Box and SIM Card into a Flyers Pack provided by the appointed courier agent during collection.
- East Malaysia customers may hand over the Ultra Box or Ulti Box and SIM Card directly to pur appointed technician during collection.
OR
b. Self Drop-off: Customers are required to self-pack their Ultra Box or Ulti Box and SIM Card into a box.
- Peninsular Malaysia customers may drop the parcel off at any City-Link branch.
Operation hours for our appointed courier partner:
City-Link
Monday - Friday: 8:30am - 6:00pm
Saturday: 8:30am - 1:30pm
Sunday & PH: OFF
- East Malaysia customers may drop the parcell at any City-Link Branches listed below:
Operation hours for our appointed courier partner:
City-Link
Monday - Friday: 8:30am - 6:00pm
Saturday: 8:30am - 1:30pm
Sunday & PH: OFF
SARAWAK | |
Kuching | Lot.8826, Section 64, KTLD, Jalan Datuk Abang Abdul Rahim, 93450 Kuching, Sarawak |
Bintulu | Lot.3060, No 118, Ground Floor, Parkcity Commercial Square, Phase 2, Jalan Tun Ahmad Zaidi, 97000 Bintulu, Sarawak |
Miri | Lot.1440, Eastwood Valley, Industrial Estate Miri, 98000 Miri, Sarawak |
Sarikei | No. 6, Ground Floor, Jalan Mutiara, Lorong 1, 96100, Sarikei, Sarawak |
Sibu | No.2A, Jalan Wong Ting Hock, Lorong 3, 96000 Sibu Sarawak |
SABAH | |
Kota Kinabalu | Kota Kinabalu Branch, Lot No. 47A. Lot 1, 2-Storey Warehouse, Jalan Kilang, 88450 Kolombong Kota Kinabalu, Sabah |
Sandakan | Taman Nasalim,Lot 19, Ground &1st Flr Phase 7A Jalan Lintas Utara, 90000 Sandakan, Sabah |
Tawau | MDLD 6967, LOT 59 G/F SHOP FASA 3, Sri Perdana, 91100 Lahad Datu, Sabah |
Lahad Datu | Lot 5, Ground Floor, Lazenda Phase lll Shophouse, off jalan OKK Abdullah, 87007 Labuan, Sabah |
Keningau | Lot 14 Ground Floor, Adnan Shopping Complex, 89000 Keningau, Sabah |
Drop In Centre (EPM) | Blok A, Grd Floor, Lot 5-0 Bundusan Commercial Centre, Penampang, 88300 Kota Kinabalu, Sabah |
Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.
Yes. There is a possibility more courier partners will be added in the future. We will keep you informed of any new information.
Here's how to refresh your smartcard in My Astro:
- Open/Download the My Astro app or visit My Astro web
- Login with your Astro ID
- Go to Account
- Tap on Subscription or TV pack
- Tap on Rooms
- For the box that you would like to refresh the smartcard, tap on 'Refresh' button. This will refresh your Astro box signal
📡 Experiencing technical issues?
📱 Download the My Astro app to:
- Perform self-troubleshoot
- Solve in a few minutes
- No need to call customer service
Once you have submitted your e-invoice request, it will be processed and you can receive the application results through My Astro website or app. Some applications may take longer to process due to unforeseen circumstances. We strongly advise you to provide your TIN number to facilitate the e-invoice issuance process.
Prime Video is available as an add-on to all Astro customers at RM25 per month (tax included). However, Prime Video is available to the following Astro customers at no additional cost:
- Customers on the Ultra/Ulti Box with either the Astro One Epic Pack or Movies Pack as part of their subscription bundle.
- Customers not on the Ultra/Ulti Box but subscribed to either the Astro One Epic Pack or the Movies Pack as part of their subscription bundle, starting 24 June 2025.
Astro Quick Pay is a convenient method to check your Bill Summary, Account Status and pay Astro bills at your convenience with immediate payment posting, right from home.
However, you can only pay your latest bill via Astro Quick Pay.
If you want to view all your payment history, download bill statements, and pay easily all in one place, you can download the My Astro app.
Yes, provided that your Plug & Play Box has not been activated and no later than 7 days upon receiving both the Plug & Play Box and Astro SIM card. In the event that you have activated your Plug & Play Box and wish to cancel, a contract penalty fee will apply.
We will reach out to you for a suitable time to pick up the Plug & Play Box and Astro SIM card.
- The Mesh unit can only be used indoors. It can be mounted onto a wall or be placed horizontally on a desktop. Do not install it in other mode, such as on the ceiling.
- Keep a clearance of at least 10 cm around the device to ensure proper ventilation.
- Keep the device away from electrical appliances that generate strong magnetic or electric fields, such as microwave ovens.
No, please return your old Astro Fibre modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.
