Netflix BasicNationwide Installation
Applying for
| UniFi Maxis Astro Njoi |
Frequently Asked Questions
Find your answers here.
We provide one stop service to apply Astro and Broadband for you.
You can avoid driving and queuing at the sales counter. We are the dealer that can help you to handle your application from the beginning to the end.
We do not charge you when you apply from us. There is no credit card information required to apply here. Charges are the same as you apply from the sales counter.
First, you can apply online, we will get back to you immediately during business hour. WhatsApp/Email/Fax us your Photocopy of IC (for malaysian) / Passport (for foreigners). When we receive all the information, we will proceed with your application immediately.
Once we receive your application with complete information, we will process your application immediately during business hour. The contractor from the service provider will then contact you for installation appointment once your application is approved.
Enjoy greater savings and hassle-free bill payment in one single bill for both Astro and Broadband. You get to enjoy Astro and Broadband at discounted price every month over the contract period of 24 months.
Astro offers multiple TV packs including Entertainment, Sports, Movies and Kids options. You can choose a pack that matches your viewing preferences and add optional streaming apps where available.
Yes, you may subscribe to Astro TV packs without bundling broadband. However, bundling Astro TV with Fibre Broadband may provide better monthly savings and convenience with a single bill.
For small households with light streaming and browsing, 100Mbps is usually sufficient. Larger families, gamers or heavy streamers may benefit from 500Mbps or 1Gbps plans for smoother performance across multiple devices.
Most Astro TV and Fibre broadband plans come with a 24-month contract. Early termination charges may apply if cancellation is made before the contract ends.
Yes, you may upgrade your TV pack or broadband speed at any time, subject to eligibility and coverage. A new contract period may apply depending on the upgrade.
Your monthly bill will be issued directly by Astro. You may receive it via email or access it through your Astro account. Bundled customers will receive a single combined bill for TV and broadband services.
Payment methods may include online banking, auto debit, credit card or other approved payment channels provided by Astro. Our team can guide you during the registration process.
If you experience any service interruption, you may contact Astro customer support for technical assistance. In many cases, issues can be resolved remotely or a technician will be arranged if necessary.
Yes, relocation is subject to service availability at your new address. Relocation charges and contract adjustments may apply depending on your plan.
No, you do not need a credit card to submit your application. Payment setup will be arranged directly with Astro after your service is approved.
Selected Astro TV packs allow optional add-ons such as streaming services depending on current promotions and availability. Additional monthly charges may apply.
Yes, a WiFi router is typically provided during fibre installation. The router model may vary depending on the selected broadband speed plan.
Yes, we will check the service coverage at your address before proceeding with your application to ensure broadband is available at your location.
For Malaysians, please provide a copy of your MyKad. For foreigners, provide a copy of your passport when submitting your broadband application.
After your application is approved, the service provider typically contacts you within 2 to 7 working days to arrange the broadband installation appointment.
Most Astro Broadband plans come with a 24-month contract starting from your installation date. If you relocate, a new 24-month contract may apply at your new address.
Yes, you can relocate your broadband service, subject to service availability at the new address. Your contract may reset for another 24 months from the new installation date.
Yes, you may request to relocate broadband devices within your home. Non-standard installation charges may apply and are payable to the installer directly after assessment.
Yes, you can switch to Astro Broadband. To avoid service interruption, it is recommended to activate the new service before terminating your current broadband contract.
Standard installations may be free during promotions, but non-standard installations (e.g., device relocation or complex wiring) may incur extra charges payable directly to the installer.
The entire eKYC verification process may be completed within 5 minutes.
Starting 20 January 2026, all Astro customers will have the option to add on the TVBAnywhere+ app to their existing subscriptions.
You will be contacted by an Astro representative within two working days to advise you on the next course of action.
All Customers on any Bundle which includes Movies Pack, those with the Movies Add‑On, customers subscribed to the HBO Pack Add‑On, as well as customers on the Astro One Epic Pack, will automatically be entitled to the new channels.
You may reach out to Astro's customer service at 03-95433838 if you think there's an error regarding your redemption or rewards.
Yes, anyone can create an Astro ID. However, only the Astro account owner can link it to their Astro ID. If you are not the account owner, you will need their permission to complete the linking process.
Download the Sun NXT app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".
Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.
No, the Netflix 24-month ala-carte plans do not include an auto-renewal contract. After your contract has expired, you can continue to enjoy the discounted price as long as you maintain your Netflix subscription with Astro.
Your documents will be handled in compliance with standards set by PDPA (Personal Data Protection Act 2010) and will not be used for other means without your specific consent.
"Payment Due Date" refers to the payment deadline for your Astro bills each month.
Of course! Please ensure your account is active when requesting for a move.
You may manage your Multiroom (Smart TV) subscription via My Astro app. Download here or on your App Store or Google Play Store.
The Netflix subscription through Astro is subject to a minimum commitment period of 24 months (“Netflix Minimum Subscription Period”). If you choose to discontinue or terminate the subscription before the commitment period ends, a cancellation fee (“Netflix Early Termination Fee”) will apply. Additionally, downgrading your plan will involve a Switching Fee.
For enquiries relating to Disney+ content, application features, settings or functionality, please visit the Disney+ Help Centre.
Yes, you will need to activate SecureGo again if you're on a new device.
When you activate SecureGo on a different device, you will receive an email to notify you that the device has been de-registered.
If you suspect that someone else has gained access to your phone, contact our customer service immediately at 03-9543 3838 to unlink your Astro ID.
Astro customers can subscribe to Simply South at only RM10.00 per month (excluding tax).
You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+.
Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed.
Please reach out to the Viu team if you have any enquiries or require assistance with
the app. Their customer support is available from 9:00 am to 6:00 pm, Monday to
Friday (excluding Public Holidays).
You may contact Viu’s customer support team by:
1. Emailing to: e[email protected]; or
2. Call or WhatsApp them at 018 - 9429950 ; or
3. Reaching out to them via Facebook: https://www.facebook.com/ViuMalaysia/
If you would like to contact Astro, you may reach out to our Customer Service Centre by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching out to us via WhatsApp by typing “Hi” at 03-9543 3838 for assistance
Starting 1 March 2026, customers can look forward to three new movies & entertainment channels — Astro Showtime (CH 411), Rock Action (CH 414) and Rock X Stream (CH 415) — each offering a distinct selection of popular films. Additionally, beginning 1 April 2026, another new channel, Astro FAM Time (CH 412), will be available to customers.
- Astro Showtime (CH 411) - spotlights top titles from Hollywood and beyond
- Rock Action (CH 414) - delivers non‑stop, action‑packed movies
- Rock X Stream (CH 415) - brings together the world’s most talked‑about, critically acclaimed, and big‑budget series
- Astro FAM Time (CH 412) - features family‑friendly favourites and feel‑good entertainment (available from 1st April 2026)
At the same time, Warner Bros. Discovery (WBD) and Astro's partnership model going forward will change how HBO content is accessed on Astro. From 1 March 2026, the HBO Max app will continue to be available to Astro customers as a standalone ala carte subscription, and the following HBO channels will be discontinued on Astro effective 11:59 PM on 28 February 2026:
- HBO HD (CH 411)
- Cinemax HD (CH 412)
- HBO Family (CH 414)
- HBO Hits (CH 415)
We understand how important this service is to many of our customers. Customers on any Movie bundle packages / Movies add-on / Astro One: Epic Pack who wish to continue enjoying HBO’s content can subscribe to the HBO Max app as an ala carte add‑on via Astro from RM24.90/month, with access to HBO Originals, blockbuster movies, and exclusive series. There will be no changes for Astro customers who currently subscribe to HBO Max as an add‑on.
While there is no limit on device registrations, concurrent viewing limits depend on the HBO Max subscription plan: the HBO Pack with HBO Max Premium plan allows streaming on up to 4 devices simultaneously, whereas the HBO Pack with HBO Max Standard plan permits streaming on up to 2 devices at the same time.
No, there will not be any fees if you change your current Asian Favourites selection to Viu
Premium. You may also switch between Asian Favourites options once every billing cycle.
Your account number will be used to identify/verify you for all After Sales-Services. You may also use your mobile number/ Astro smart card number/ NRIC number or Astro Box number.
You will require HD-PVR service in order to subscribe for a PVR. This service is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions.
Having trouble with your phone line ?
You may proceed to contact dedicated service provider directly - 1 800 8211 23
If you’re facing issues updating your mobile number via My Astro, here’s how you can update your mobile number through your Set Top Box (STB).
- Follow Method A if your box uses a satellite dish (Applicable to all boxes).
- Follow Method B if you are on Ultra or Ulti box that is connected to the internet.
- If your box has both, either method will work.
Method A:
- Switch on your box and navigate to Channel 105 OR Channel 201 OR Channel 308 OR Channel 802.
- Press on the red button on your Astro remote control and a QR code will be displayed on your screen.
- Scan the QR code on a mobile device.
- On the newly opened webpage, please enter your new mobile number.
- To verify your identity, please enter the last 6 digits of the Astro account holder’s MyKad/Passport.
- Please enter the OTP sent to the new mobile number.
- Once the OTP is verified, your mobile number will be updated.
Method B:
- Switch on your box and launch My Astro through the top menu or from the ‘Apps’ section.
- Once you are in My Astro, press the yellow button on your Astro remote control to visit your ‘Account details’.
- Press the down button to view ‘Personal info’.
- Press the left button and focus on the edit icon for mobile number, press on "OK" to change your contact details.
- To verify your identity, please enter the last 6 digits of the Astro account holder’s MyKad/Passport.
- Please enter your new mobile number.
- Please enter the OTP sent to the new mobile number.
- Once the OTP is verified, your mobile number will be updated.
If you’re still unable to update your mobile number, kindly reach out to us via our Feedback Form and a representative from our team will get in touch to assist you soon.
The minimum internet speed required to stream via Ultra Plug & Play Box is 30Mbps for 4K UHD viewing, and Ultra/Ulti Plug & Play is 10Mbps for HD viewing. For better streaming experience, we recommend 100Mbps and above.
Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.
No, you will not be charged 8% Service Tax for reconnection performed before 1st March 2024. Only reconnections executed on or after 1st March 2024 are subject to the 8% Service Tax.
You may contact Astro's Customer Service by:
- Submitting a feedback form here: https://support.astro.com.my/feedback-form
- Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance
No, there is no penalty fee if you decide to cancel your Multiroom (Smart TV) subscription.
If your Astro account is suspended or disconnected, your Sun NXT app access will be immediately affected, and you will no longer be able to use the service. To restore your Sun NXT app access, please ensure your Astro account is active.
Below will be the process to terminate Astro account:
- Account holder to give 30-day notice period for account termination.
- Account will be scheduled for termination 1 (one) day before customer’s billing cycle date.
- After account terminated, there will be a collection of Ultra/Ulti box and Broadband Equipment.
Notes: You need to settle the outstanding balance and penalty (if any)
Ultra/Ulti Box retrieval:
- West Malaysia except for East Malaysia, Tioman, Labuan and Langkawi – Courier partner will contact customer for box retrieval.
- East Malaysia, Tioman, Labuan and Langkawi – Installer will do the box retrieval.
- For other than Ultra/Ulti box, refer to recycle information here.
Broadband Equipment retrieval:
- Installer will do the equipment retrieval.
To enjoy full premium access, simply add RM10 to upgrade your Sun NXT Lite subscription to
Sun NXT Premium.
TVBAnywhere+ is the global streaming app from Television Broadcasts Limited (TVB) and is available as an add on for all Astro customers. It offers a vast library of over 40,000 hours of Chinese entertainment, including the latest drama series, variety shows, evergreen classics, and unlimited TVB originals. Customers can enjoy these shows anytime, anywhere.
Key features include:
- Up to two concurrent streams per account
- Watch on the big screen via Astro’s Ultra/Ulti Box, Android TVs, and selected Samsung and LG Smart TVs.
- Subtitles and dubbing in multiple languages: major dramas are available in Traditional Chinese, Simplified Chinese, English, Bahasa Malaysia and Bahasa Indonesia.
No, you are still able to subscribe to iQIYI on your current Astro pack.
Yes, you may assign your family or friends to help you drop off the Astro box.
Customers on the Astro Smart TV app can stream these two channels (CH549 Love Nature 4K & CH805 Astro Sports UHD) if their TV model supports 4K UHD resolution.
Kindly note that these Sony TV models do not support 4K UHD resolution:
a) Sony BRAVIA 4K GB
b) Sony BRAVIA 4K UR
c) Sony BRAVIA VH
*CH805 Astro Sports UHD is only available to customers with Sports entitlement in their subscribed TV Pack.
Yes, you may return Astro equipment even after being charged for the box fee. You can choose either to opt for:
- At-Home Collection: Please contact Astro to schedule for equipment collection. A courier partner agent or installer will call for the collection.
- Self-drop-off: Customers are required to self-pack their Ultra Box or Ulti Box and SIM Card into a box and drop the parcel off at any of our listed courier partner branch.
After successfully returning the box, Astro will proceed to waive off the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse. However, if you’ve made the payment, we will proceed with the refund to your registered credit card or to your account.
Only Visa, MasterCard, and American Express Credit Cards and Debit Cards issued by banks in Malaysia are accepted by Astro-owned payment channels. Official Astro payment partners may have different policies - please check with your preferred payment partner for the latest information.
Yes, you may enhance your existing pack with desired content, app and service add-ons via My Astro App or My Astro Web.
STEP 1: Log in using your Astro ID
STEP 2: Go to Account
STEP 3: Tap on Subscription
STEP 4: Tap on Add-ons
STEP 5: Tap on Manage your add-ons to view other steaming apps you are not subsribed to
STEP 6: Tap on the steaming app you wish to add on
STEP 7: Tap on Confirm Order
